Citizens Bank Supermarket Branch Euclid Ave, Cleveland

This branch has extremely poor customer service, in my experience. A couple years ago, one of their people helped me open one of their high interest savings accounts, along with a linked checking account. I did not get the interest rate that I was quoted, so after a couple months of no interest, I went in to ask about it. The account had been opened wrong, and they were able to fix the issue, though there was no offer to compensate me for a couple months lost interest. Then, a couple months later, they suddenly started charging a monthly maintenance fee on my account. I went in to ask about it, and I was told that my accounts were never linked correctly, and the grace period for this fee had ended. They were able to link the accounts, but I was told I couldn’t get those fees back without talking to the manager, who conveniently wasn’t there. I asked when the manager would be there, and they said next week, of course when I returned the next week- no manager. Whenever I asked when the manager would be there, they would tell me a different day, and I would find on that day that the manager wasn’t there. Finally after about the 5th trip looking for the manager, she was there and she finally returned those fees to my account. Needless to say, I went to a different branch to close my account, just so they wouldn’t mess that up too.

This bank is so horrible. I have experienced overdraft twice without any reasons. Also, I requested explanation why my account automatically overdrafted without my control,but they didnt answer clearly. Today I will cancel my bank account here. This bank is so awful.

ATM was broke and staff inside wouldn’t let us withdraw cash.

This bank is terrible service. I have experienced with several overdraft fee for reason that of shortage fund but in fact the money was in the other account and the banker did not give me an advice. In addition, this bank is not popular in America. It is hard to find them in other State and Big Cities such as LA and Anaheim.

You always have to wait at this location.. I have had some concerns.. I Love Citizens but not this location.. You slso have to pay to Park!!