Modern Nissan of Concord Concord Pkwy, Concord

Gil and Jose pulled out all the stops to make our car buying purchase an amazing experience! Gil listened to what we needed and found us the perfect car. Jose followed through with delivery to make it a memorable experience. Pierre in finance was friendly and efficient. I highly recommend this dealership for a professional, no hassle experience.

Javier was excellent to work with. He knew every detail to all my questions and answered most of them before I could ask. I was unsure if I wanted to make the purchase but when I decided to return I knew I had to make sure he would be there to complete the sale. He was fantastic and I would recommend him as well as everyone I came into contact with at Modern. (This was my second purchase at this location and I will definitely be back the next time I'm car shopping)

Everyone was extremely helpful. Gill and I can’t remember her name but the finance lady was awesome too! They made my first new car experience great and I appreciate all of them especially the manager who gave us an offer we couldn’t refuse.

I purchased my previous vehicle from this dealership and was pleased with my experience which is why I decided to go back again and they did not disappoint. Jose was very attentive to my needs and wants for my new vehicle. Pierre and the finance department set me up with a service plan and a payment that I can afford. Bottom line these guys are great... good job guys!

Best place to purchase a vehicle in Concord, NC! Great staff, easiest and quickest in and out the door with a new vehicle experience you can ever have! I just purchased my 1st truck which follows 4 previous Nissan purchases from Modern Nissan of Concord! I could not be more excited!

I was deciding between cars from several different dealers, and the people at Modern Nissan could not have been easier to deal with, or more helpful. Even though I did not end up buying from them, I still appreciate the service they provided me to allow me to make the best decision for myself.

Great dealership!! Heath,Mike, and the other service staff are amazing!! They are constantly helpful and no matter how many customers they have..they always take the time out to assist! Thanks guys!! This is what keeps customers coming back for amazing service!!

I had a great experience. Mike greeted me and reassured my that my car would be fixed in no time. Eddie the mechanic was fantastic and efficient, I didn't have a long wait.

LOVE THIS dealership. Bought our last two vehicles from them. They do the best service work on them. They are courteous, friendly, affordable, and the best at what they do. I recommend them!

This is the best Nissan dealership ever! They provide high quality customer service and top of the line auto repair services. I would only take my car to this location for my car maintenance. The Service Reps are fantastic!

Eli, Staci and Mike were excellent consultants. They made me feel important as a customer and valued my time. I’m so happy with my 2022 Nissan Altima.

Finance manager Mike assumes alot about people based on his bias instead of asking questions. I would not recommend him to anyone who is looking to be treated fairly. Amani great to work with and very helpful.

Bobby Monte!! I can't thank him enough. He was very welcoming when I brought my car in for service. Bobby explained everything to me very thorough what was going on with my car..

Great customer service ! Mike was very helpful, he even stayed past closing to make sure I got my truck dropped off the evening before it was to be repaired. Great work by the service techs too !

Nigel is the man you want to deal with. I was dreading the process of trading my car in. Over all it was the best experience I’ve had at one. Modem Hyundai next door was a nightmare

We always come back to Nissan of Concord because Heath Culp is so amazing and helpful. We get the work done right the first time and very quickly as well.

Friendly reception, like making appointment online, proactive about keeping up to date on my car's service needs without being pushy, returned car on time and had washed it for me.

Hands down the best experience I’ve had at a dealer service department! Jordan was very friendly and helpful! I knew coming in that since this is a holiday week they would be busy. Jordan said it would probably be 3 hours before they could get my car in and I told him that was fine because I brought my laptop and planned to work while I waited. He let me use a private office space, which was super helpful and I was able to get a lot of work done with no distractions and it helped pass the time. It only took 2 hours from the time I pulled in, which was a lot less than I was expecting. Jordan was so friendly, and even helped me link my Nissan card account so I could use my rewards. This is not my usual Nissan, but I stopped by because it was on my way out of town. I will definitely be making the trip here in the future simply because the level of service was so great!

Wonder Sales Representative, Gil Bracy. Very knowledgeable of the vehicle I bought. Was able to help speed of processing the buying of car. Kept me informed on what was going on. Very impressed with the easy of buy my car.

I was blown away with my recent experience with Modern Nissan of Concord. Robert was so helpful throughout the entire process. For the first time in my life I genuinely enjoyed an experience at a dealership and would do it all over again of I had to. Robert, Jonathan and Pierre were the kindest and most genuine people I’ve ever had the pleasure of working with. Without their kindness, hard work, and dedication I wouldn’t have a brand new truck today.

Repair was handled much quicker than initially estimated. Very happy with the work performed. Will definitely return to the dealership.

Overall great, had a little "blip" when I had forgotten a detail, BUT was handled and I was completely satisfied. Salesman Gil Bracy is a great Modern representative as is Josh, whom I think is Sales Manager as well as young Lady in Finance Department. This is my second new Frontier purchase at Modern.

Amani was the most genuine and likeable salesman we've ever had the pleasure of doing business with, and Mike gave us an amazing deal on our dream car. We'll be back!

I had a wonderful experience purchasing a used vehicle at Modern Nissan of Concord. I was looking for a reliable, safe car with low mileage for my daughter. From the moment I reached out with a brief inquiry, Staci Hopper was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. Staci found me the perfect car. It looked brand new being a used car and was in my price range. Staci had to attend a training for the remainder of the week and had Jose Gonzalez assisted me with finalizing the deal. Jose was very pleasant, responsive and it could not have been a more seamless process! Normally buying a car can be a dreadful, however, I found the process was stress-free and pleasant. I truly appreciate both of their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! This was the easiest dealership I have worked with. I walked out extremely happy and appreciated the great customer service! I would highly recommend anyone in need of a car, new or used, to go to Modern Nissan of Concord!

Modern Nissan of Concord is by far the most professional and courteous automobile dealership I have ever had the pleasure of doing business with.

Just got my first car with this dealership, fantastic experience! I was nervous at first but Jon helped me throughout, answered all my questions, and helped me walk away confidently with the car I wanted! Had been to a lot of dealerships before we came here; this place excels with excellent customer service overall from everyone we met and a great facility. I recommend asking for Jon Morales if you're looking for a car!

Actually, our sale rep was the most pleasant experience. Gil was informative. Took us on a tour of the dealership. That impressed me. The additional people behind the "counter" was just so polite and respectful. Customer service is 100 percent everything. Modern Nissan delivered 1000%. That's 1000... not 100!!

I needed a replacement key. I have been paying ins(sold to me by Nissan when I purchased my car). It was a disaster from the beginning. Everyone I talked to at Modern and the Ins company told me something different. Ended up charging me over $300 for the key. I made it clear I was not paying that. Thankfully the last person I spoke with took care of it. Most people I have dealt with there have been nice and helpful. Although from day one has been some sketchy issues. To begin....to this day I am still waiting to receive a visa gift card for test driving.

I sold my 370Z to the dealership and they made it very easy and simple. I received a fair market value for my car and didn't have to beg for more or feel like I had to work for it to get the value. Robert Lahr was awesome.

Awesome!! Worked their hardest to get my daughter into the vehicle she wanted. See Jon Morales, Sales Consultant for your next vehicle purchase. Thank you Modern Nissan for the great deal.

Very positive experience with sales, general manager, and finance manager. Made the buying experience very good.

Dennis was very helpful in handling my repairs for my claim. Great service!

The best car dealership I've been to, hands down. Communicative, responsive, and a willingness to listen and be flexible with your situation purchasing a car, I can't think of another dealership I'd go to. Their service warranty program options are some of the best I've seen, especially of their Certified Pre-Owned vehicles. Every scheduled service appointment has always been fast and courteous. Sales people and staff who helped me in my visits (*subject to change, as people change jobs and careers, of course): • Doug Ford: Doug was the first salesperson that worked with me, heard my needs, and helped put me in a much better, significantly newer car at a reasonable monthly cost. • Robert Lahr and Eli Garcia: Both of these men helped with a trade in of my first Nissan vehicle earlier this year, working with me to get me in a nearly new 2021 model car with a great monthly payment. Eli was fantastic in honest and open feedback during the test drive and even mentioned upcoming vehicles and technology to look forward to with future vehicles from Nissan. Their patience over our two days of negotiations is what stood out to me, as they worked with my desires and budget to get me in the best car I've ever had. • Javier Lagunas: Helpful and conversational, Javier talked with me about potential future trade-ins, as this dealership had reached out to me again about a trade-in. Understanding my timeline and budget, he didn't press the issue and instead talked to me about what's going on with the shortage in vehicle inventory, future model delivery expectations, and we both geeked out over the 2023 Nissan Z. It was so nice to not feel pressured into buying, selling, or trading in like you might expect at a car dealership. I felt heard and understood without any sort of blatant upselling or seeking to rush me out the door once I made it clear I didn't want to trade in just yet. That level of service snd discussion is not something I'd ever experienced at a dealership or anywhere dealing with cars, for that matter. It was greatly appreciated!

They had a lot to do to the vehicle I brought in and I had to purchase parts from the Parts Dept. Check-in was easy and quick, parts were less expensive than competitors, customer service was great.

After visiting many dealerships and speaking with a variety of salespeople, we really liked the personal, no pressure, and polite service that Modern Nissan provides. I was able to really see my options and take my time. However, it was the salesman at Modern Nissan who made it our top choice for purchasing. Jose Gonzalez did an outstanding job at answering any and all questions. His knowledge and expertise were invaluable in deciding on our new car.

Very little wait for service. Everyone I encountered was friendly, professional, and knowledgeable. Super clean facility.

Jordan was very well involved and quick to tell me what was happening with my vehicle while I was getting service work done. He made sure I was very well taken care of.

Wonderful experience from beginning to end. From the outreach process when showing interest in a vehicle online through chat with Pablo, to the working with my sales person Xavier! For this to be my first car buying experience I am quite happy with the results not only of the car but the social distancing, friendly atmosphere, kind workers all around and listening to the needs of the customer. Thanks Mr. Heath for your inviting spirit as well! Xavier had Great customer service, very attentive to our needs, and relatable!! Overall Modern Nissan of Concord rocks and is FIVE STARS ALL AROUND!! Definitely not too pushy which makes this dealership the best I’ve ever been to!

Recently in the market for vehicle unexpectedly and thoroughly appreciated the no hassle sales experience we had with this dealership. Understood our situation and made the whole deal comfortable

Everyone is very pleasant. The whole experience is very streamlined and the service is always carried out in a timely manner. Wouldn't go anywhere else.

Thank you so much for the best car buying experience I have had and I was not even in the same state. Robert Lahr was great to work with and took care of my daughter throughout the process. I worked with Robert over the phone and through text messages. He communicated with my daughter who is new to North Carolina with great care. I am very pleased with the service received and would highly recommend them to anyone needing to purchase a car. Great experience!

My family and I were a little difficult but our salesperson remained patient, kind and professional. I felt very comfortable addressing all of my questions or concerns with him and he went above and beyond to exceed expectations. I know my dad does a lot of work with your dealership because of our salesperson and I’m happy to say that will definitely continue.

I purchased my 2020 vehicle with no regrets. The communication provided was exemplary particularly after the sale when I had some questions. The dealership in my opinion is one that other dealerships I visited need to emulate. Thank you to Jon Morales and Gil Bracy for their patience, knowledge and friendly personalities which added to the whole experience.I am hoping that future service on my vehicle will be as positive an experience as this was.

Came here to buy my lease and they were fantastic!! No problem at all! We worked with Jon and he was awesome, no pressure and very relaxed. Would definitely come back again!

This buying experience was like no other. Due to Covid restrictions I was a little nervous about the process. The online experience was amazing! I was able to talk with a real person at any point I had questions. They reached out by email and phone. Each person I spoke to was so nice. The dealership I worked with was in Concord, quite a distance from my home. That was a concern, until they told me that there was no issue delivering to car to my door, the next day!!! Eli was a delight to meet. And Staci in the business office was a hoot!! I HIGHLY recommend Modern Auto to anyone.

My experience with the Modern Nissan of Concord was excellent. The technicians did an oil change and emission/state inspection. The technicians also did a multi-point inspection and recommended services that my vehicle should have and scheduled a new appointment for the services. The technicians were very professional and called me when they were finished servicing my vehicle.

From start to finish, the customer service has been fantastic. I’ve been going to them for the past 2+ years for service (also purchased my current vehicle from them) and would highly recommend them. The office staff is easy to work with for appointments. The service advisors are genuine and take good care of your vehicle. They don’t try to sell you services you don’t need. My last visit was handled by both John and Ira (Mike has helped me in the past too) and they all did a fantastic job and got me my car ready ahead of time. Their wait area inside is also well spread out and quite spacious, which has been a great asset during this Covid time. They used to do shuttle service earlier, but understandably have put that on hold for now. Overall, I highly recommend this dealership.

Service advisors were great. But car leaks now.

Johnathan was outstanding to deal with! Great experience all the way through!

The team was very professional and willing to help when other dealerships weren’t. The buying process was relaxed, easy and fast! Definitely surpassed my expectations. We walked in not sure If Nissian was for us and walked out extremely happy costumers. I’m extremely happy with my purchase and my Fiancé plans to return in the future for a truck!

Customer service was great on Saturday. When I paid, I was told everything was good on my car "for awhile." Well on Sunday as I was driving, my "check engine light" came on. That caused me mistrust Nissan. When I left on Saturday, I was under the impression my car was "good" but 12 hours later, a light alerts me that it's not "good".

Jonathan Cobb, Pierre Frankin, and Javier (my salesman) went above and beyond to help me get into something that I love! Javier is extremely knowledgeable about the vehicles and very pleasant and patient with his Customers. Definitely deserves a raise and a bonus!!

Went to look at new Pathfinder, was great experience learning about vehicle from Javier the sales consultant, feel bad putting 1 star because he was great. Though as soon as the sales manager Jonathan Cobb came in he was immediately disrespectful and made me and my wife uncomfortable and was very demeaning, we walked out within minutes of speaking to him. Never had an experience like that at a dealership. Will definately be going to different Nissan dealership to purchase a Pathfinder. If you go here and Jonathan Cobb walks in, I'd ask for a different sales manager or go to another dealer.

During my recent service visit, my experience was...better than expected. Heath (Service Advisor) was very helpful. He listened to my concerns and explained everything to me so that I understood the process every step of the way. Rick (mechanic) spoke with me also; and very helpful as well. I was told up front an estimated cost of services and was consulted before any service was rendered. This was a refreshing change, as I am a female. I would highly recommend the Service Department of Modern Nissan of Concord and will be a returning customer!

Best dealership around..Eli Garcia treat us well.

Amazing customer service, Mike is one of my specialist that I can always count on. He is extremely knowledgeable and is dedicated to providing me with the best service at a reasonable price. I know I could take my car to an off brand provider and it would be cheaper but I return because of the care and service that they provide.

Very friendly staff and competitive pricing on taking care of my SUV issue. Ira was a very helpful and informative in regards to my car needs. My baby is back to normal. Also, the waiting area is very well organized, everyone on their own area and when somone leaves, another staff cleans the area for a new customer to visit.

Service Advisor got me in quickly and had me out in a very short time.

I wish i could leave no stars. This dealership has the worst customer service I’ve ever received when purchasing a car. The finance manager lord throughout the purchase of my vehicle and consistently changed numbers behind my back. He lied about which lending had the best rates so that they could continue to over charge me and tact on services for the vehicle . No congratulations on your purchase when i signed or anything . They made sure to point out the “no cool off period” paperwork though. I walked out of the dealership not getting any dealership no getting any of the deals or finance options i asked for and was lied to and told they were not available. PLEASE DO NOT PURCHASE A VEHICLE HERE . My first brand new car purchase experience was ruined thanks to this dealership.

Great customer service. Love my Nissan Rogue.🥰

I thought I would give them a try again, back in 2013 I had a horrible experience, heard they changed but they have not. They are deceptive and bullies. This place does not deserve your business, take it elsewhere. The salesman was good, nice, however, the manager Mike Capo was terrible. I told the salesman I do not want the Care Package (1,000), the manager comes in with options, never went over the details, I asked the salesman why is the price a 1K higher, that's the care package, said I don't want it, he said it would be removed, did the paperwork, made changes, etc. When we came back to the SUV, the manager tried to bully us and got aggressive trying to tell me we had an agreement, no we did not. They would not sell me the SUV because I would not purchase Care Package - what a waste of time and deceptive sale practice, they have a right not to sell and we have a right not to buy but how they treated us is totally unprofessional. UPDATE: Kevin called me, he is the Executive Manager of the company, we had a nice conversation, I appreciate him taking the time out of his day to address my situation. They explained on deep discounts that they have a care package on all those cars. Even though I said from the beginning I do not want the care package, if it was explained that it was part of the deal we could have possibly made an agreement. How it was previously done made it looks deceptive. Regardless of 12K discount on a 2019 SUV, good trade, etc does not grant one to presume one must buy a package. He said he cannot have that on the website but its part of the process, if it is part of process why make it an option? This is why I said its deceptive. However, nice guy, sounds very sincere and dedicated to give great service to his customers. He did offer to split the cost of package, but I am getting my car repaired so we could not make a deal but very happy that he tried to make a deal and that makes a good experience for me.

I had found a vehicle online at modern Nissan of Concord, but when I arrived they had told me that there was some problems with it. I had a specific year, make, model, and features that I wanted, as well as a specific color. Unfortunately, they could not accommodate me with a car on the lot. I did test drive a different color and we are working on a deal when the manager found the exact color I wanted in Raleigh. They honored the price that they were going to give me for the car on the lot, and drove to Raleigh the next day to pick up the vehicle. By far one of the best experiences I've ever had and purchasing a vehicle. Thank you Robert for all you did!

Hung up on service person because she was being very rude and unwilling to listen to me. She wrote my number down and did a retaliation call. When dealing with Nissan apparently your information can be used by the employees any way they wish. Found out she is a call center worker and not in the physical office.

From the first interactions with Modern Nissan it was all an amazing experience. I’m big on customer service and they went above it work with me.

I recently had a service appointment for oil change and this is my first time going with modern Nissan. I don’t know what exactly happened, but I had to wait for more than 2 hrs to get my car back. Seriously? 2 hours for oil change that too after having an appointment. I wonder how many days I need to wait if I get a full service with you guys.

We bought a new Rogue today and had an excellent experience!! Our salesman Jose Gonzalez was knowledgeable and professional, Jonathan Cobb the sales manager was excellent to work with and Pierre in finance was friendly and very helpful. We will definitely recommend Modern Nissan of Concord!!!

My car was towed in and it was not worked on immediately even though I had an appointment because the tech apparently had an emergency. After not hearing anything from you I called and that’s what I was told. They had not even looked at my car. Parts needed to be ordered that took a day. So once those parts come in the worked on it sad the next day and I didn’t get it back until the day after that! I also had to call again to ask what was wrong with it, when I would get it back, and how much all of the repairs cost. I was told an amount of 4 something. When I go to pick it up they tried to charge me double!! He figured out whatever and took whatever extra he added into the quote that I was given.

During my recent service visit, my experience was... I was very impressed because I came in for brakes and oil change. I received a call later and was informed I did not need brakes at this time. I will tell you I have never had a Dealer tell me I did not need something. They replaced what I needed and washed my car before I picked it up. Great service and Integrity which I wish everyone valued. With upmost gratitude thank you Modern Nissan. The reason I continue to come to the Nissan dealership in Concord is due to Heath and his great customer service and I trust him. Stephanie Mauney

I needed to get an air filter and my car didn’t feel right driving. They told me right away I needed an alignment. Not only we’re they fast they we’re friendly and it didn’t cost too much as what some people would assume. I loved these cars. My first Nissan and I’m enjoying the experience.

Everyone from the salesman (Landon) to his manager (Stewart) to the finance manager (Mike) were superb. Very upbeat, non pressure environment that truly helped me and my wife to comfortably purchase a new 2020 Armada! Best vehicle purchasing experience I have ever had!

The man who helped us at the front counter in the service department was very helpful. He called us with updates everyday. He also called us early Monday to get us a free rental. He made a bad situation very easy to get through.

I met Jonathan Cobb 2 years ago when I was car shopping to replace my Sentra, not only was he was extremely friendly, he was more than competent, but above all else he was honest and helpful. Including letting me know I may be making a poor financial decision and explaining what how when and why to avoid it. I've since sent 3 friends & my parents to him. He explains the financial portion better than anyone I've ever met and genuinely cares about his clients. 10 out of 10 would recommend not only Modern of Concord but specifically Jonathan Cobb.

Ira was wonderful. He communicated all concerns thoroughly and answered my questions while I awaited servicing on my vehicle. I know my vehicle is in great hands here. Thank you!

Fantastic experience all around working with Modern Concord. Every person I worked with was courteous, friendly, professional, and truly focused on my satisfaction and earning my business as a customer (Staci in internet leads, Robert in sales, Mike in sales management, and Mike in finance). The deal was worked out quickly via phone and text, including a blind evaluation of a trade. There was none of the typical hard sales tactics and gamesmanship, which I truly appreciated. I did a lot of research beforehand, and knew exactly where I needed the numbers to be to make the deal work for me. Mike presented an aggressive initial offer, I countered with my true bottom line, and he met it. Truly the way a negotiation should work, but very few dealerships operate with such honesty. Beat two other dealers closer to me by a few thousand dollars with a much easier negotiation process. The process with Mike in finance was just as smooth, not pushing hard sales on protection plans and offering extremely aggressive pricing on the plans that he did offer. Modern wants to earn customers by doing business the right way, and they’ve earned mine, as well as future referrals.

Robert Lahr made our experience wonderful. The whole process was simple and painless. It was the best car experience I have had in 34 years of buying cars. Everyone we dealt with was a pleasure at Modern Nissan of Concord.

I contacted Heath, your service manager, about an oil leak on my Titan. Heath was great the last time I brought my Titan in for service. He was great again this time as well. He took care of the issue and got my truck back to me quicker than promised. I will certainly return to your dealership!

I went in for an oil change, lightbulb changes and inspection. When I left my rear gate would not open. One of the bulbs changed was above the rear license plate, so I thought a wire had loosened during that process. I drove right back to Nissan. Heath went above and beyond trying to figure out what was wrong with it. Turns out the computer module that operates that system no longer works. We are now in the process of trying to find a used part so that I don’t have to pay full price for a new one - the car has 125,000 miles. That he even offered that option was so impressive to me and I am so grateful. It shows how much they care about their customers. It’s possible I will end up paying full price if we cannot locate one used and I do need access to my trunk, but I’m grateful for the option.

This is the best experience I had buying a car in my life. I was trying to decide between Honda and Toyota. My husband got his new truck from here and I wanted to check it out for myself. Nigel helped my husband so that’s who I wanted to work with. Nigel was great from start to finish. He was concise about the Rouge I told him what I wanted he looked up different models for me and even drove to Hickory NC to get the color that I wanted. Everything went smoothly I got the Rogue I wanted at the price I wanted to fit my budget. Mike was awesome as well, great personality got the deal I needed done fast ! And I closed out with Pierre who handled the paperwork and warranty. All these guys were pleasant and great in service. Like I said this was the best experience I’ve ever had. I didn’t feel pressured or overwhelmed. I love my new ride !

Amani was great along with all staff involved. This is my 3rd purchase from Modern Nissan of Concord, and each time has been outstanding. Great customer service, no haggling, willing to work with you as best as they can. Best dealership in the Charlotte area in my opinion. Keep up the great work guys!

Denny was great to work with. Very communicative. Everyone on the entire staff was awesome. Even the service manager went above and beyond to help me. The staff at Modern Nissan including the sales staff really went above and beyond to over exceed my expectations and provided amazing customer service!

I made an appointment to get my car service. The oil change was OK. I asked them to check all the fluids in the car, which they did. I also mention my key will not stay in the slot to charge….nothing happened. I waited for 2 1/2 hours almost and the only thing that was done was the oil change. THe guy that check me out told me nothing he just handed me the invoice which I paid and left. I mentioned checking the fluids I would’ve at least thought they would’ve come and asked me if I would like for them to fill it for me. I also had my tires rotated with the oil change. I knew there was a screw in one of the tires. They just rotated the tires with the screw still in one of them just in a different location now of the car. They had to have seen it and mentioned nothing about patching it for me. I would’ve appreciated if things on my car needs service or attention brought to that they would have mentioned it but they didn’t do nothing but what I actually asked for. I expected more!!!

I had an oil change and air filter change along with diagnostics done. It was a wonderful interaction with Dennis. He is Awesome! The mechanics did a marvelous job. Hats off to them!! Please reward all involved because they deserve it!!!!

I received a oil change and motor mount replacement aswell as having my front end suspension checked for damages. All service personnel seem to be knowledgeable and welcoming. The maintenance was quickly finished and my overall experience was great.

Second time I've visited this dealer. Each time was to look at a specific truck I was very interested in. Couldn't get help the first go around and this last time I actually got help but only for him to tell me how bad of an idea it was to try and purchase this truck. The first visit resulted in me going to Tim Marburger to purchase my new truck and looks like history will repeat itself. Shame on me for allowing them another chance but it was a nice truck. Definitely would not recommend this dealer.

I called at 7 pm on Friday, gave a stock number for a specific car and was told it was there. I made an appointment for 10 am to test drive the vehicle the next day and explained I would be driving over 2 hours to make this happen. I head out at 7:30 am to ensure I arrive on time. When I got there, not only was the car not there, it was sold the night before. No one bothered to call me to let me know the night before AND tried to pull a different car up and say “here it is, who’s the lucky guy who’s test driving it”. Hello, bait and switch much? All I was offered for my troubles in response was “Sorry about that, bud”. Super professional, let me tell you. Pretty sure the 5 star reviews on here were paid for.

I had Sales Specialist Jamaul Godfrey he was not like other Salesmen I have came in contact with. He was not at all pushy, asked me what features or etc. I was wanting in my vehicle took his time with me. Told me will not do any paperwork with me until I have decided what I wanted. Let me test drive by myself the vehicle I was looking at. My experience with him was above 5 stars, because me being a female he wasn't doing with some other salesmen do. He was more into his customer making me feel comfortable with a purchase I was making and made sure it was the right thing I wanted to do. Thank you Jamaul I give you **********.

I came in for my 105,000 mile maintenance. My advisor Michael redwine was top notch explaining everything and telling me what I needed and what I didn’t need. I will only come here to have my vehicle serviced because of him.

I was very impressed with my salesperson and special thanks to Mike the Sales Manger and my finance person. I would wholeheartedly recommend Modern Nissan of Concord. Again, thanks to everyone for their help!

Review regarding Service dept. Not sales. Service managers are professional but technicians are shady. I went in for a recall on my headlights for my altima. Over the years I have had a few recall repairs and while still under warranty the service was better but now its is "ok". I pick my car up and an airbag alarm was on and it wasnt on when I dropped it off. I still havent heard anything regarding the headlights and its been over a month. When I called I was told by an Annette that the settlement is not "settled" and they will not fix it until they are sent the actual headights". So overall I feel that if your under warranty service may be better service but if not? Its not And service is shady.Go but beware.

Bought my Murano in Nov 2020. All was great until couple months later , I kept heard a strange noise coming from the rear. Took it there, service manager, I guess he was, glasses with reddish/blonde hair told me he couldn’t hear it and he would have to pay his guys to find it. Yea, HIS guys. This man didn’t care if the car blew up. Bad attitude. Took it to Rock Hill Nissan….guess what! The rest diff was going out and was not in good condition at all. New one replaced. My Murano has been great since. So! I give a big F for the service Dept. I will NOT go back!!!

I scheduled an appointment for an oil change and transmission flush since my truck is not shifting correctly. I asked what other service I was due for and was told "a lot but we don't have time". After waiting onsite for three hours they only did an oil change. He said the transmission flush wasn't needed. I know the difference between a truck shifting correctly and not shifting correctly but the warranty is almost up so I suppose if you keep playing dumb you won't have to fix it. The transmission has been malfunctioning since 60,000 miles and the last time I brought it in they changed the fluid and it worked for about 10,000 miles. From what I remember it took about six hours. Maybe when people schedule appointments for service you could tell them you only do oil changes on saturday since the mechanics only work monday through friday (which I was told after I wasted three hours for an oil change.

I just got back from Modern Nissan, it's Friday the 13 so I was going to cancel my appointment but I Soldiered on 🪖 First off I picked this Dealership beacuse I called the two others and they were over priced, one refused to change my brakes without changing the Rotors, that's over a two hundred dollar 💸 difference; I ain't no mouse but I love my Cheddar 🧀. Modern Nissan quoted me lower that two other Nissan Dealers in the Area, then came in under the quoted price then I got 25 Dollars off for signing up for Nissan Rewards. I was given a 2 hour time period, they completed my joint in less than an hour an 10 minutes and that's with a Complentary Wash. Honestly when they quoted me below everyone else, I thought that place was going to be raggedy, but it's nice. I ain't see 👀 no vending machines though, but there's a Walmart and bunch of other Store and Restaurants so you won't even mind the wait. My Day started off rough beacuse Food Lion sold me some Bad Kombucha, but shout out to Mike for taking good care of me, and turning my Day around.

I dropped my car off at night and got a call it was ready less than an hour after the shop opened. I bought my own parts and was still treated with great care.

Modern Nissan of Concord, NC treats customers with the utmost respect. They provide professional service in a timely manner.

Great customer service. Car was finished sooner than expected. Tech offered free car wash service. He also gave me the options to apply my Nissan Reward cash value towards my service bill which lowered it significantly. Overall excellent experience with Mike

The sales person, Jamaul Godfrey, that worked with me was very friendly and helpful. I really appreciated him explaining all of my new cars features. I liked that Jamaul was professional but also laid back which made me feel more comfortable in my car buying experience.

Taking my Certified 2017 Nissan Altima back in for repair for the second time in 3 months. First time, there were pieces missing underneath the car, an undercover shield and a splash shield This caused some problems to the tune of about $1000. My cost was going to be about $400. I had purchased an extended warranty for the vehicle. The salesperson misrepresented the warranty as a worry free, you dont pay nothing warranty. That was not the truth by a long shot. But I am stuck. Now my steering rack has to be replaced. It is currently sitting at a nissan dealership waiting on the steering rack. Its going to be a couple weeks before I see the car again. I havent owned the car a year yet. This is the most disappointing vehicle purchase I have ever made in my life. To the dealerships credit, the used car manager called me when I was going through the first problem. He said those things should have been caught during the inspection of the vehicle before the sale. He read the reports, gathered the information and agreed to pay my part of the bill. I appreciate him stepping up and doing the right thing. The warranty I bought with the car should pay for the steering rack. I will still have to pay for the diagnostic. I wish the dealership would buy this car back from me…just give me my down payment I made and let me walk away from this mess. But life doesnt work that way at car dealerships. You just go in hoping for the best and then see what happens.

Great to see that they are taking precautions due to covid19 for the customers. They were all wearing masks and had plexiglass barriers up on counters. They also had a staff member spray each seat and surface and put up placards for which seats were sanitized. Great job guys! Got the state inspection done for my car here. Went smoothly although they did make me wait for an hour even though I had made an appointment. If you buy a car from them they do free State inspection for life. Great perk of buying cars from here. I recommend this dealership.

The experience was great as usual. Heath is very professional & helpful. I trust him with what’s best for taking care of my car.

So today had a appointment to get the oil changed in my car at 10:15am arrived early and it took well over a hr to get my car back. Nice people but slow on service!

$284 for an oil change and transmission fluid change $114 labor? For one hour of work. Are they crazy? Of course I had no choice but pay it. I will not take my car back there for another oil change. What a rip off!

I will always bring my Nissan to Modern Nissan of Concord after having a bad experience at another Charlotte Nissan location. I usually work with Ira who is great! I’m always pleased with the good and timely service.

The service rep at Modern Nissan named Mike, was professional and had a great personality. When my vehicle was ready it was raining, Mike brought the car back through the area where you first drive in to avoid me getting wet when getting into my vehicle. That's CUSTOMER SERVICE at its best!

I love Modern Nissan Of Concord. Brandon called me and let me know when the 2021 Nissan Rogue’s arrived. Javier salesman was great he explained everything about the car to me. He made buying my new Rogue so smooth.

Mike Redwine is a very professional and friendly technician. He welcomes our questions and is very patient with the calls. We leave messages and Mike promptly returns our calls in a timely manner. It's a pleasure doing business with him.

Wow!!! What an awesome experience with the service department. Denny was amazing, he was very professional and courteous and kept me updated all the way through the process of getting a new transmission. Incredibly happy we chose modern Nissan of Concord to fix my sons car. Thank you Denny!

I just purchased a new vehicle from Modern Nissan of Concord. The entire experience from the greeting through driving off the lot was exceptional! Our salesman Gil was very informative but not pushy. I do not like going into the finance office just because it always seems you walk out not knowing what you added on. But even the finance office was a pleasant experience and Michael went over everything we were purchasing and respected what we didn't want to add on. This is not my first purchase from Modern and most likely will not be my last!

Awesome as usual. I LOVE this place!!. The Service Department is Amazing.!. Heath is my Go-2-Guy..however,he was busy and I had the pleasure of being served by Jordan, who was excellent. I had to issues that I forgot to mention when I initially got there..remembered halfway through the service...and Jordan took care of. Thank You Sir. Thank You Heath. I appreciate you all in the Service Department, You Guys and Gals..ROCK..

Mike and his service team saved me! They were able to work me in their busy schedule for a battery replacement as a walk-in and they took the time to find out that my brakes were not safe. This team of professional technicians were patient, kind, and proactive. I can never thank them enough for keeping me safe on the road!!

Amani Robinson I spoke to him back in June of 2020 We have been building a nice relationship for as cars When I was ready to purchase 1 in 2021 he was right there to help me a total of 3 hours and I was out the door the with my new car I thank him and the Finance manager for everything.

The sales representative Eli was amazing. He did everything he could to make sure we found what we were looking for, and explained everything that the dealership included with a new vehicle. The sales manager however would not come down on the price of my vehicle. I paid almost $4,000 over MSRP which is ridiculous. He wouldn’t negotiate to meet my financial liking which made experience terrible. My bank actually told the manager they wouldn’t approve my loan because it was over 110% of the MSRP.

What a wonderful dealership. This is our second vehicle from Modern Nissan of Concord and both experiences were wonderful. Our most recent vehicle was sold to us by Jon Morales and I highly recommend you go see him if you are in the market for a new vehicle. The entire process was wonderful and stress free. We went in to buy out our lease on our Pathfinder and ended up driving out in a brand new fully loaded Titan Pro-4x. We were provided with straight forward information and numbers and not once did we feel pressured. The whole process was enjoyable and Jon did a great job. If you need servicing, ask for Mike Redwine. Mike is great to work with and very knowledgeable and extremely honest. Will not push services not needed and will guide you in the right direction. Go visit this dealership, you will not be disappointed.

This was a good experience Doug is a great guy, and the manager was very helpful in getting me a deal. However I can't give 5 stars due to the finance guy trying to fast talk me into something not necessary to our deal. Due to this he came off as a very dishonest person.

I was expecting a nightmare trading in my out of stateToyota with 2 months still on that lease, but Paul Grant was FANTASTIC and such a huge help. I am not the slightest bit car savvy but he explained everything to me so I could weigh all of my financial options. Drove away from the dealership that same afternoon in my brand new Rogue and I couldn't be happier.

It was the best car buying experience i ever had. IM 63 years old and am disabled. So being able to buy a car from my living room on the phone was especially nice. The car was delivered same day 3 hours later. Eli Garcia ,the salesman ,was excellent . He was well mannered, very knowledgeable and just a personable guy. I will definitely go back to Eli Garcia and the staff of Modern Nissan when I buy another car.

Robert Lahr and the entire crew were awesome. Easy selection, quick paperwork with finance and able to get vehicle wanted at a great price. Modern family has gone beyond the expected and done far better. Excellent customer service and clean showroom as well. BUY HERE! You will not regret it.

Incredible experience! Fast, easy, and the staff was fantastic. Robert helped us out with incredible knowledge of the car we wanted. Mike helped us work out the financial part with ease, and Pierre explained the warranty information in great detail. Can't say enough of what a great, painless experience it was.

I was able to to lease a new Nissan Titan with my trade, and very little money down in a matter of within one hour over the phone with help from Tracy. Everyone was very professional, and helpful getting me down to the affordable payment that I was comfortable with. Our salesman Gil Bracy was exceptional. He was very knowledgeable about our new truck, really took his time with us, and even helped us with apps and linking our phone with the new truck. I will certainly return for any future service or car buying needs.

I was pleasantly greeted by my service rep, Taylor. He was very friendly and courteous. I explained what I needed to be done and he got on it right away. He signed me up for a rewards with the dealership and gave me a discount for the first service. The waiting lounge is spacious and clean. I plan on coming back for my future services. The only thing I would mention to make improvements on is to keep clients updated every so often. Also while checking out, a detailed explanation of the invoice and the return date for the next service would be appreciated. Other than that, everything was top notch! Wait time with an appointment was 1.5 hours.

I had my car towed into because of battery failure. Work was done immediately and ready by next morning 9 am.

Personnel were professional and courteous, answered all of my questions and the work was completed in a timely manner.

Denny always takes good care of me. The service is always top notch!

Robert Lahr is my main go to sales person that i go when purchasing a vehicle. Robert went above and beyond to make sure my transition into a new vehicle would be remarkable since i had a accide

Robert Lahr was amazing! Unfortunately I cannot remember the names of the other folks involved but they were just as wonderful! They worked hard to make sure I got what I was looking for. They were honest. More than fair. They were extremely patient. Not pushy. They took time to get to know me and my needs in a vehicle. I had a wonderful experience and I am extremely thankful for the team at Modern Nissan of Concord

The sales team was AMAZING! My husband and I had been actively searching for a V8 4x4 Tundra for 6 months. We had been to many dealerships and drove lots of trucks. Modern Nissan went above and beyond to accommodate a test drive for a vehicle we had seen online! The test drive and sales were easy and quick! Would definitely give a 10/10!

We worked with Heath on a transmission experience. Great experience. He kept us updated the whole way through. Kudos to Heath and the service team.

Bought and sold my car here, great experiences both times!!

They were very nice, but I ONLY asked for an oil change. They told me I needed a tire rotation and alignment and I said I will take care of it but just not today. They said okay just make sure you do, I said I will. Instead of letting me taking care of it they decide to do it anyways. After I told them not to. Bringing my bill up $40. This also is not the first time this is happened, I just caught it the first time because it was taking way longer than it should have.

If you're looking for a Nissan, please, please go see salesman Grey Mills at Modern Nissan Concord! It was such a great pleasure working with the whole team to get the dream car I didn't even know I wanted! A shout out to the whole team that helped me remain fabulous!! Kevin Baird, GM; and Jonathan Cobb, Sales Manager; Internet Manager Staci Hopper and Grey Mills, Sales Person. When I arrived on Sat evening I was in and out within an hour including test drive and finance paperwork! They worked to get me a fantastic deal on my trade and new Murano Platinum! Professional, friendly and respectful of your time!

I dealt with Michael in the service department he was super nice, He even looked in the system to see if I had any rewards credits..I didn't even ask him to. When it was time to cash out, I was able to save money bc of his customer service:)

Great experience! Sales Consultant Daylon Sanders exceeded our expectations with the Nissan Rogue we purchased from him. All options we wanted and he had it ready to go! Smooth sales experience with him! Thank you Daylon and Modern Nissan!

Beautiful car and really nice sales person but felt disrespected upon speaking with the sales manager when discussing the list price of the car. His focus was on my ability to afford the vehicle at the current list price and the legitimacy of my bank where I was pre-approved for a lot more then list price. He hadn't heard of the bank before (which is located in another city) and assumed it didn't exist. He also stated that "not everyone can afford this type of car". We ended up purchasing the same make, model, year and similar mileage with the same features and price at another dealership.

Our salesman Amani was amazing. Very nice, courteous & knowledgeable. I will definitely send my friends and family to him.

The team performed maintenance and alignment on my 2016 LEAF and did an excellent job.

Customer rep was awesome and helped get me squared away without any issues. Have used Modern a few times Now and always had a great experience!

I worked with Gil Bracy and he was wonderful. Or I should say Gil worked with me! Didn’t expect to trade my car and walk out with a brand new one but I did. Such a kind hearted person and so knowledgeable about his job. Great guy and so professional! I will for sure come back!

My sales Rep Gil Bracy was extremely nice to work with. He has excellent customer service skills and I never felt pressure when purchasing my new vehicle. He was very knowledgeable when explaining the details on my new vehicle. I will definitely continue doing business with your company.

Mike was great. He kept me informed the whole time and even helped with saving some money on the work my car had done. The waiting room was practicing social distancing and was being cleaning frequently. Great job team Nissan!

Javier was pleasant to work with. I never once felt pushed into purchasing the car. He made the process easy and would definitely recommend him to anyone I know that’s looking for a new car.

Our man Gil was amazing. The entire staff was very knowledgeable, friendly and easy to work with. I would recommend Modern Nissan.

Great customer service. Jonathan Cobb is awesome to work with. Pierre in financing is also awesome. This is my second new car within the past 12 months that I have gotten from this dealership and I have Had wonderful service with Jonathon and Pierre both times. Will definitely recommend this dealership to my family and friends.

Mike assisted me with my vehicle and explained what work it needed. He explained why the worked was necessary. He was extremely polite as were all the people working there. Also I was extremely happy to see everyone wearing a mask.

We came for an 8:30 appointment and I asked my husband to come with us as we have a 1 year old who we choose to keep contained during COVID-19. When arriving, I was told that my alignment was off and I needed a few other things done. I swapped places with my husband so he could decide what was necessary and the service manager told him we could pick the car up later. I came back to find out the reason why we couldn’t get the car serviced at our appointment time and why we had to wait. He informed me I “needed to calm down”. I asked for my keys back as I would have preferred to pay anyone else who would have respected and appreciated our business. The manager told me since I was leaving I didn’t get an appointment. I explained him I was waiting in our second car so our 1 year old wasn’t sitting outside in the heat. After 45 minutes my car was still waiting to be serviced and it took two hours for an oil change. This is not my first incident and I honestly wish I would have read reviews on this dealership prior to purchasing. I have no intention of returning to this dealership unless absolutely necessary.

I had the pleasure of working with Gil Bracey who was very professional and extremely knowledgeable. He made the buying process easy and made sure I had everything I needed. At no time did I feel pressured, which is very important to me. I would definitely shop with Modern Nissan of Concord again. The only reason I might not use the service department is because I live an hour and a half away.

Since they got my lost post deleted, we will continue to create bad reviews based upon our experience over the weekend. We were well warned against coming here to look at cars, but I went anyways. This was the equivalent of entering into the twilight zone compared to other dealerships. We were on the lot at least 20 minutes with zero help( crazy right, seeing as how you are normally swarmed ) I had to cal inside to get help. The salesmen had the personality of a piece of cardboard. It was the single most awkward experience I have ever had. The sales manager. Blatantly lied about my credit score to try to get me on higher interest ( I was pre-approved before going) and then made me so uncomfortable over the price of a 22k car saying it was too luxurious. I have never wanted to burst out laughing so bad in my life. They acted so offended by the fact that I could do simple math, and didn’t fall into their trap. I wouldn’t advise my worst enemy to go to this lot. It was mind blowing that I had to search for help while all their salesmen sat around on Facebook and tik tok. I went down the road to their competitor and was given the royal treatment, and made the deal. Wouldn’t advise my worst enemy to go here.

I came in for an emissions test but I told the serviceman that one of my tires seems to be low on pressure every month or so and he indicated they would check it out. I waited on my car and was told that there was one car ahead of me and I was advised that I did have a nail in my tire that they were able to fix at no cost!

Great dealership experience. Always in and out quickly and efficently.

One of the best things about buying a car through Modern Nissan is that they have one of the best Service departments I can ever remember dealing with. They have a great team. Everyone is always professional, courteous and friendly! I would highly recommend Modern Nissan of Concord, NC to anyone needing their Nissan serviced!

Awesome experience purchasing a car. Very easy and Richard was the best. Very knowledgeable on the Kona.

We bought a CPO 2018 Nissan Rogue SL through AAA. It was delivered but had a smoke/musky smell. Modern came and picked the car back up, tried to detail it and bomb the car to rid the car of the smell. It was delivered back to us and ultimately the smell still lingered even after a couple of weeks of driving it. It actually returned to the original smell. Due to this we worked out a deal to where Modern took the car back and we ended up with a 2021 Nissan Rogue SL. Much better car, great improvements on the design and ride quality as well by Nissan. We are grateful for Modern for being understanding and didn't try to rip us off thousands of dollars by taking the car back.

Modern Nissan allowed me to come in and get an oil change the same morning that I called. The representative that assisted me was very helpful and gave me advice on a future service that I would be needing. He didn't make me feel as though they were trying to get over on me to get unnecessary work done like some dealerships/service departments have done in the past. I was out within an hour!!

Robert took excellent care of us during the whole process.

Came back to buy 2nd car from Eli because he was great to us the first time and will always try to come to him. He had to hand us off to Cynthia due to being with 2 other customers she was perfect. I will definitely be back for my 3rd vehicle for my wife soon thanks to Eli and Cynthia. Two great sales people.

The guys at modern Hyundai are the best!!!! There was no hassle whatsoever getting a new car I was able to upgrade from my old one into a brand new one..... Chris was an awesome salesman and I never had an easier time getting a new car