Metro Toyota Brookpark Rd, Brook Park

Tony O. once again makes the car buying process a breeze. Always there to answer questions, friendly service and just over all goes above and beyond for his customers. There is no where else I will go as long as he is at Metro Toyota. Had the pleasure meeting Ryan S. during all the paperwork and logistics. Made the process quick, easy and painless and personal. Also thank you for taking the consideration and going above and beyond and wearing your mask and making me feel well taken care of especially with me having a medical condition that affects my immune system. Once again always a please Metro Toyota !! Thank you for having friendly, clean and welcoming atmosphere. Always will recommend you and always will be back.

I just moved to Cleveland from Rochester, NY in March. I knew I needed a new, dependable vehicle but had no idea where to start. I had never bought a car from a dealership before and was previously driving a hand-me-down compact car. Aaron Andrews greeted me at the door and two hours later i was handed the keys to my amazing 2019 Toyota Tacoma. The whole process was so easy and informative. I never felt like I was being forced into a deal like a lot of people do at dealerships. If you are looking for quality service and great people, this is the place to visit.

This used to be a great dealership, but all of that has changed. Condescending and untruthful salesmen, staff that has zero idea what's going on or how to treat customers. Seems like the exclusivity of pandemic car buying has made this group think they can do whatever they want because they'll sell a car regardless. I was a repeat customer once and had intended on making this my forever dealership. I will never be returning here again. Absolutely disgusted and frustrated at how they handle business here. Find a different location to buy from.

Ken Konopka was excellent to work with made the entire process smooth. I would not hesitate to recommend him and Metro Toyota. No high pressure sales and everything was upfront from the time I ordered to the time I picked the vehicle up.

Service scheduled last week - (1) told oil changes are only once per year (information I can't verify anywhere, including other dealerships), (2) 100pt inspection missed part hanging off the bottom of the car and chip (with spidering) on the windsheild. (3) Sent an email to service and never got a response... but never got a survey either. Am scheduling another service apt. at a different Toyota today. Not the attention to detail others have found at this dealership.

I had a really nice experience here. I was in the area for business and stopped in to check if they could help me with a piece of my interior moulding that was loose. I just needed a grommet which they had. The whole thing was about $3. A really irritating problem but Parts took care of me. I also noticed what a convenient location they're in and how their waiting area is really nice. Full amenities. Clean bathrooms. Great customer service.

Won’t sell a car to people that don’t live in the area? Only dealership I have ever heard of that cares about something like that. Also not sure if it’s legal to be open for business but refuse service to people based off where they are from. This place basically just cost themselves an easy sale. Oh well, I will be sure to tell my family that lives in Ohio to steer clear from this place.

I am extremely disappointed to say the least with the purchase of my 2021 Corolla and my overall experience at Metro Toyota. The day I drove back from the dealership after signing on the dotted line, I noticed an incredibly annoying, high-pitched noise coming from the blower fan. A quick search on Google revealed that this was an issue for many Corolla owners, and the majority expressed how their concern was ignored by their dealerships. My heart sunk, but I had hope in Metro. What an absolute waste of a thought. The first time I brought it in they said no worries and that they would order and replace the motor. The second I turned on the car after the “replacement,” I noticed the same noise again loud and proud. When I went to scheduled another appointment, I was completely blown off. The service team member acknowledged that this was an issue, then blatantly told me they would not do anything about it. And he was right. “Unable to consider client concern” is what my service receipt said. I continued to pursue because this is a major issue to me. Both myself and my father personally called my salesman, and Chris, the service manager, to try to come up with some resolve, but everyone claims they can’t do anything. “Characteristic of the vehicle,” they claim. So Toyota purposefully made a nauseating vehicle that can’t be fixed? Metro has not once offered a solution. My father and I have offered several ideas of how we can work this out, but they won’t budge. They have not considered me as a customer, let alone a human being who just needs a properly functioning car. Toyota guarantees customer satisfaction. I understand not every car is perfect, but it physically pains me to drive this vehicle. It gives me headaches due to the frequency of the noise. I’m not asking for a miracle. All I want is to drive a car that doesn’t make me sick. My father and I have spread the word. Unless there is reasonable resolve, I will make it my personally mission to assure no one I know purchases from Metro, so that they do not get screwed over as I did. Already, my grandmother will no longer be renewing her lease. I will be sending a report to the Better Business Bureau. I wish I could’ve solved with Metro, but apparently they don’t care.

I stopped in on a Saturday morning to look for a car to replace the one I'd lost in an accident. I previously had a silver 2010 Corolla and wanted to get a newer model Corolla. I told Jim that I was interested in a Corolla and in black. He directed me to a gently used 2019 model that had been in service as a loaner vehicle to Metro's customers. The car had only approximately 1650 miles on the odometer and was in beautiful condition. I was smitten with the vehicle on sight and took it out for a little road test. The car drove beautifully and I loved the features it had. Jim didn't try to upsell me on anything or direct me to a vehicle that exceeded my needs. I spent a little over two hours on the whole experience and couldn't be happier with my purchase. This is my second purchase with Metro Toyota and couldn't give them a higher recommendation. They are AMAZING!

On April 2, 2021; the Metro Toyota service department performed work on our 2011 Camry. They did an oil change, plus they were going to resolve a coolant leak problem. I left that day thinking that the coolant leak problem was resolved. They replaced a clamp and flushed the radiator. The days following April 2, I noticed that there still was a coolant leak. I took the car back to Metro Toyota. This time they said the leak was not due to a clamp. There was a leak directly from the radiator. The service person stated that the mechanic on April 2 was not as experienced as the second mechanic. I was charged $305.27 on April 2. The oil change was about $45. So they owe me about $260 (305 minus 45). They sent me a check for $51.98. We have been customers of Metro Toyota for many years. We have bought many cars from Metro, plus we utilized their service department for those many years. The first car I bought at Metro Toyota, was after I returned from Vietnam in the early 70s. Consequently, do to their insistent that they only would pay me $51.98, I can only give them one star. In the past, before this latest incident, I would have given them five stars. For many years I recommended to friends and family, to go to Metro Toyota for cars and service. I now will not recommend Metro Toyota to anyone. After I posted my comment about being charged for something I did not need, I received a message from Metro Toyota indicating that I should contact the service manager Chris. I communicated with Chris and many other folks in management, before I posted my comment and nothing has changed. The bottom line is, they performed work that did not need to be done and did not reimburse me for the amount they still owe me $260. I trusted Metro before this happened. They need to review their honestly and integrity policies as they related to customers. Performing work that does not need to be done is unethical and dishonest. I will no longer do business with Metro.

As always very prompt professional service with a focus on the customer. Worked with us to find a solution that met our needs not just about making a sale.

We got our Toyota Highlander yesterday and Anastasia made this process so easy! She was so nice and was even amazing to our 4 kids! I cannot say enough nice things about everyone here. We will definitely be back!!

“It should take 1.5-1.75 hours” Hour and 30 minutes in: “Your car is up next” Hour and 45 minutes in: “Your car is up next” Wasted 2.5 HOURS OF MY DAY for a realignment.(3.2 including the drive 🤦🏻‍♀️) No respect for my time, two separate customers sat down 40 minutes after I sat down to wait and they took care of them by the time that I was supposed to be out of there… I feel that I got this treatment because I look young.. If I could give a 0 star I would. Very disappointed, terrible customer service. If you’re looking to throw money out for an overpriced dealership service definetly don’t go here.

Just bought my first car here. Ramona was my dealer. She was very patient, kind, and professional! A pleasure to work with. All of the staff made me feel very comfortable, and the overall experience was great! I would definitely recommend this place. And I would definitely go back!

Great car selection and good prices. I researched what I wanted before coming in. Mike Ferrett was my salesman. He was very kind and not pushy at all. I showed him what I wanted and he pulled the car up for me to test drive. I was very pleased and purchased the car that day. All of the staff were very kind and personable. I hate shopping for cars and Mike made the process easy and explained things so that I was able to understand them. Will recommend this place to family and friends that are looking to buy a new or gently used car!

went in to have side mirror checked and/or schedule repair. Repair completed. Two years ago, I moved to a new home further away from Metro Toyota. I have continued to go to Metro as I have always trusted the employees and the work done on the car. Joe Rogers in service is great to work with

Decent experience buying my used Toyota Corolla from this dealer. However, looking back on my purchase 2 years later, I regret it. I trusted the Service Center for a while, coming in for regular tire rotations, oil changes, and also to fix my sunroof that was not working properly. The maintenance seemed to be fine, and they did an excellent job on my sunroof, considering how invasive the repair is. However, the Service Representatives will be the death of me. They are so quick to blame you for any issues with the car (like my sunroof, which was a manufacturer defect), even when their technicians make mistakes (botched a recalled airbag wiring harness replacement and Service Rep blamed the issue on me). They also lost my spare key and insisted I was the one who misplaced it. I even bought the warranty (which I also regret) with the car. They will not own up to their mistakes, and they are less than willing to provide rental cars, even when it is appropriate. I massively overpaid for my services there, too. A simple tire rotation cost me over $40 last time. I will now be doing regular maintenance myself, because their Service Center is so inconvenient and stressful to deal with, it is no longer worth the premium price of having somebody else do work on my car. I won't be returning.

On May 26, I was with Corolla at Metro Toyota , Brookpark Rd. in the service department with an electrical problem: the tachometer, temperature indicator and air conditioning did not work at the same time, on the way until I reached them the message lit up ,,check the engine ,,. I told the Scott receiver that the most important problem is the electrical problem and that I just want it tested and I know that the price of a test is only $ 130. After an hour in the waiting room, he comes and tells me that he found the problem and that it costs $ 980, the price of the piece being only $ 270 and the rest is labor. I told him that it was too much and that I was giving up because of the high price ... Then he tells me that the two tests cost only $ 260 Which brother two tests??? He called the manager and, of course, covered him up, telling me that the Scott receptionist had been working for the company for over 30 years and had no complaints. I went to the owner of the company Ken Schneider. and he a ,,good negotiator,, gave me a 20% discount and I only paid $ 200 for nothing .. (For nothing Ken Schneider.) I bought the part and I replaced it .. and big surprise that the problem was not solved .. so everything was a LIE .. they checked only 5 minutes with a normal tester the message on the board ,, check the engine ,, and after a hour cheated on me with $ 200. I give you a tip if you have to go to Metro Toyota do not discuss the problem at the Reception with the last in line (old) Scott receptionist .. and ask as many questions as possible to understand the problem on your car .. Otherwise you will pay much more than me. Shame on you Scott. I will file a complaint with the BBB. I found the problem with a mechanic without sophisticated equipment and the expensive course at Toyota was just the engine control computer, now maybe Scott can find out with the service manager and the arrogant owner of Metro Toyota who blocked me on Facebook and Instagram for this comment. Why? Does the truth bother you? Stop cheating customers. 🤬 The answer from Toyota Metro telling you to call the service manager or the owner is a cheap and tasteless spell to make you feel bad and stressed. I called 2 hours after the Toyota Metro post and I had no one to talk to because owner Ken Schneider was busy with other dissatisfied customers ... how many of us are there? How much longer will he deceive us? 🤔

The service is always outstanding including communication, efficiency, and the waiting room setting. My only concern is not knowing whether I needed almost $900's worth of services when I went in for a standard maintenance check-up. I'm just taking Metro Toyota's word. Maybe the onus is on me to ask to be shown demonstrably that the work is needed. I don't know how I would know I need a wheel alignment as well as complete back brake job on top of other standard maintenance work when I had not yet arrived at either the date or the mileage indicated for a service date.

Charge me $294 for the service, but didn't fix the A/C Still not working at all. Stay away for that place.

Bought my truck here and had a great sales experience. I've since come back for some minor service issues and my technician really listened to my issue, rode in the vehicle with me for a thorough discussion and investigation. I've never had such a high quality service experience, both pre- and post-purchase, at a dealership before!

Metro Toyota, made car online buying easy, safe and fast. I leased a beautiful blue 2020 Tundra Sr5 4X4. Sam Ibrahim, was great to work with really treated me well and were able to process everything quickly. Chad Higgins (manager) worked with me and understood what I needed! Really enjoyed the whole process. They delivered my truck, explained all the ins and outs and paired my phone. I'd have to say Metro Toyota will be the only place I purchase a vehicle from moving forward.

Terrible service! Especially with what dealer made me pay on a vehicle that came defected from factory! My Tacoma only has 15,101 miles and then there's a recall for frame and you can see all the rust still on frame!Terrible job!

Have always been pleased with service but since my car is a 2009 it seems some service doesn't get checked. I asked for wiper blades to be checked and I noticed when I used them that fluid not coming out of right side and there is area on windshield that gets totally missed. The other complaint is the rattling noise on right side every time I get a tire rotation! It's occurring again and I will live with it as it costs $80 to have noise checked out! I know these complaints are petty but I have been a customer for many years.

The Service Department is severely lacking. We brought our FJ Cruiser in for service and we were told that our tires were unbalanced from the previous installation, before we purchased it. Therefore, because of the wear, at least two would need to be replaced. Fine. Metro Toyota has a policy that if you go through with the recommended service, they will include the diagnostic. We were prepared to move forward, but it took them three weeks to even return a phone call on when we should expect to get a quote. We were told to call for the same technician and finally, after radio silence, we went into the location. The rep was not available and after speaking with a Customer Service Rep, we learned that we would not be allowed to have the diagnostic fee included since so much time had past. Mind you, we haven't been driving it all this time. We had to speak to the service manager, who was reluctant to help us, but after we told him that we were just looking to have our FJ serviced consistently (Oil changes and everything) by the dealership, he acquiesced and placed the order for the tires, with the diagnostic charge included. TWO WEEKS GO BY and we had to call to find out if the tires had arrived. We were told that nothing had been ordered for us and that we had no pending service scheduled. We went to a different dealership where they found that the caliper on the passenger side was actually locked. After a thorough diagnostic at this other dealership, they found few other issues that needed to be resolved totaling in $2300 worth of service. I say all this to say: Metro lost out on what could have been a life long customer in us as well as a nice service ticket because of their inability to properly diagnose and their dishonesty. Edit to Metro Toyota’s reply: I spoke with Chris in person. I think you should take a look at the negative reviews on here and realize that his department and how he handles it are the common denominator and have a conversation with him, but we are not.

I purchased a new 2020 Camry from Metro Toyota. Mark Bella was my salesman and Chad Higgins was the sales manager that handled the deal. They made my purchase very comfortable and easy with no pressure. Jeremy McClish did the financing and was excellent as well! I highly recommend this dealership. I will do all of my future purchases with them.

Metro was the absolute best! My partner and I bought a Certified Used vehicle from them and can't say enough good things about our purchase. If you're looking for a used car talk to Gary Capper aka "Cap" he lead us through the buying experience with ease and made us feel very comfortable. He was very helpful and answered every question that we had while we made our decision. Thanks again Cap and thanks again metro! We will be back for our next car purchase down the road for sure!

Gary AKA "Cap" provided excellent service to me and my husband when purchasing our Toyota Highlander. He was extremely patient and took time to answer in detail all of my questions. I would definitely recommend Cap to friends and family!

Nice pre-owned vehicle inventory. I was able to find a Rav4 with the power liftgate. Very good deal on both the purchase price and trade-in. Car was meticulously clean when I picked it up. Dealership area very clean. I was in and out with the paperwork (2.99% APR) about 20 minutes. Salesman was top-notch professional and extremely knowledgeable of vehicle. Essential papers (warranty, title and more) sent to home in timely manner. I highly recommend Metro Toyota!

Great place to buy or lease, a vehicle, Anastasia was so much help, knew her stuff about the vehicle (Tacoma) would suggest for any one looking for a vehicle got to Metro Toyota. Great service, very friendly in and out in no time, with the job done right.

I love Metro Toyota. I bought my 2010 Toyota Corolla in 2012 with 14,000 miles on it. I only have about 67,000 on it in 2021. Everytime I come for some oil change or maintenance on my car, I experience a tremendous amount of caring and professionalism and I love the experiences I've had. My car literally purrs on the way out of the shop. Unfortunately I had my serpentine belt replaced at a local repair shops sometime in October and it squealled. I took it back to Metro and its purring again. Thank you so so much!

The salesman Cap was very friendly, attentive and fair. In the end I got a great used car from their budget lot. It was super clean and all necessary repairs were done prior to selling. Even my personal mechanic stated he always had great experiences with Metro Toyota.

Great customer service. Had to go in for my first free service. I did however have a busy day, so they provided me with a loaner and called me when my truck was ready. Thanks Chris Lombardo. I’d also like to add... in my first visit, when I got my truck. Was during the auto show week. The dealer was closing for the day. And instead of pushing me for tomorrow, they were able to help me and in taking the time to choose the right fit in a truck for me. Thanks Ken I’ve had 3 leases here. 3 years each. Not going anywhere else unless the car is free. Lol

The whole staff from sales to service are the best I've EVER experienced. The Toyota cars I've purchased have always been dependable and priced reasonably. I've never had to spend my whole Saturday trying to negotiate back and forth like some dealerships. I'm very pleased with the service I've received there and have reccomended Metro to all my friends and family . They now feel the same way and thanked me for sending them there.

Robert S. went above and beyond once again by helping me get out of my lease and into a new 2020 Camry due to the amount of miles I have been driving over the past few months for work. He helped my wife and I with our vehicles 3 years ago and walking in to meet him this morning was like catching up with an old friend you haven’t seen in a while. He’s upfront, honest and will bend over backwards to not only get you the best deal possible but also make sure you are comfortable every step of the way. I was planning on being at the dealership for a while because some of the details about my lease may have held up the deal but I was in and out, driving a brand new vehicle in less than 3 hours! The entire staff at Metro is great from top to bottom and they really do make you feel like family. However, if you want a level of service you can’t find anywhere else and quite honestly don’t see much of anymore period...Robert is the guy! Thanks again guys!

Just got my new car from there. Terry J was the one who assisted me & let me tell you HE IS AWSOME easy to talk to and answered all my questions !! Will definitely recommend him to my friends and Family!! Chris L was also a great guy to talk to and negotiate with 👍🏻 Thank You Toyota Team, overall everyone who i interacted with was nice and helpful 🚗

Little background: I have a 2020 Tacoma TRD Off Road with around 10,000 miles. Since maybe about 5,000 miles it has been experiencing a rough startup issue where it hesitates and makes odd noises when starting but only when the engine is warmed up. The issue is very obvious and happens within a specific time frame; but the timeframe is pretty broad so it would be very hard to miss. So I brought my Tacoma in to Metro Toyota service department because it is the closest Toyota dealership to where I work. This way I was able to drop it off and then go straight to work. On the first visit, Metro had my truck for over 48 hours. They told me that the problem was due to some (very low draw) aftermarket LED lights that were on a fuse tap and that they couldn't replicate the issue after removing them. So I accepted the truck back and the problem occurred again less than an hour later. So I scheduled another appointment for the following week. When I dropped the truck off I provided several videos of the problem occurring and even offered to speak with the technician to give my own firsthand account of the problem and what I think he needs to look for. They didn't allow that. This time Metro had my truck for over 72 hours. After this visit they tell me that they can't replicate the issue at all and that I should call Toyota Customer Care and maybe they'll send out a field rep to look at it with me. Okay. So I call Toyota Customer Care and open a case, explaining what I think the issue is (fuel pressure loss), why I think it is what it is, and what I think they need to do to prove that it is what I say it is (fuel pressure test). After several back and forth phone calls with them, they say that they will contact Metro to tell them to run a fuel pressure test and advise me to setup an appointment. So I setup an appointment with Metro *one week* in advance for an early Saturday morning and specify in the notes that I have a case open with Toyota Customer Care and that I want a fuel pressure test done. That Saturday, I drove my truck over 45 minutes to the dealership and they tell me that they have no technicians available that can do anything with my truck. I ask them if they can even just run a fuel pressure test like I asked for in the appointment notes. They said no and advised that I create a new appointment for the following Monday. I created an appointment for the following Saturday with Brunswick Auto Mart Toyota instead. I spoke with Mike Palahan when I went in and showed him the videos of the problem. He brought out the best technician he had on hand that day and they both agreed that it seemed to be fuel pressure related. He advised to bring it back in first thing Monday morning and that he would get me setup with a rental car and would put his best technician on the issue. I brought it back in and he asked me all the right questions and advised that they were likely going to replace the fuel pump. Long story short: Brunswick Auto Mart is going to bat for me and actually shows interest thus far in helping me fix the issue while Metro Toyota has not done anything but come up with excuses for why the problem can't be fixed. I won't go back to Metro for any service nor to buy any vehicles in the future. I'll just go to Brunswick Auto Mart instead. It really doesn't take much to make people happy. Pretending to be interested while consistently doing absolutely nothing is not the way to do it.

Metro Toyota was amazing! Never has buying a car been so pleasant. Everyone was fantastic, from Jim in service to Sam, who went over everything about my new Highlander. Even the owner came over to chat with us. Something else that especially impressed us was how every employee we talked to went on about how Metro is such a great place to work. I'll send anyone I know to Metro Toyota!

I went into the dealership with a good idea of what I was looking for. I never had purchased a car from a dealership before, but I wanted to have access to a great warranty/care plan, and I knew the value of owning a Toyota. My personal friend had dealt with my salesperson when he purchased a car and they were able to find him something that met his needs and fit his budget. The dealership was able to finance me a model of a car that I fallen in love with when I had it as a rental. I was surprised how low the cost ultimately ended up being. I live on the east side, near Motorcars Toyota, but it was worth the trip to the west side for my experience at Metro Toyota. I have and will definitely continue to recommend it to friends. Put me down as another satisfied customer.

Professional and friendly service from beginning to the end of my appointment. Service patiently listened and answered all my questions and concerns. They quickly found the issue and repaired my Corolla within minutes. It is Toyota's service and care which has brought me back to always buying Toyotas for the last 25 years!

My girlfriend is paying extra money for an extended warranty on her car and these folks wanted to charge her over $650 to install a replacement mirror on her car. We looked up how much the mirror costs, it’s $35 for a brand new heated Toyota Corolla mirror that’s painted the same color as her car. Thirty-five dollars. The installation, which takes less than 5 minutes, is $200 from Toyota. So, we can either pay $650 (with insurance, but her rate will increase) or $35. Hmm, I wonder which one makes more sense. These guys are clearly preying on women. Lost a customer, forever. Have a nice day.

We have done business with this dealership for over 20 years. It's a great place. The people working here on every level take a personal interest in your satisfaction as a customer. It has always kept us coming back. We now lease a 2018 Camry and purchased a 2019 Corolla so our only business currently is with the service department for maintenance. But when it's time to replace our vehicles we will once again seek the assistance of Metro Toyota

Brought my new car to the service department because my tire pressure light wasn't going off no matter how many times I put air in the tires. Turns out my new car (2020 Corolla) has a differential built in to the tire pressure. The back tire was overfilled, signaling that the other tires were low! Only took a couple minutes to get me up and running again. Metro Toyota is awesome!!!

I worked with Sam Ibrahim on buying my new Camry. It was a very no pressure approach. They were willing to make with me on the pricing. Sam was very knowledgeable of the options in my new car. A very good overall experience.

I have been buying my last three cars Metro Toyota. I have never been pressured into buying a car or service I didn't feel comfortable in spending my money on. The sales staff is great. My recent experience was buying a car. Robert Saponari was my sales person. He was very professional and went out of his way to fill my needs and wants in buying a new car. It was a pleasure to have him as my salesman.

Have been dealing with Metro for over 15 years now. Worked with a new sales rep this time, as our former sales rep retired. Can’t say enough positive things about our experience. Even just walking in the front door and being greeted warmly by staff. Our rep was able to get us a new vehicle with every option we wanted in such a short time (and we had a big list of wants) and kept in touch via phone, email, and text, which was extremely convenient. And just taking the time to say “thank you” for purchasing there goes a long way. We were thanked by several employees and were treated like family. My can’t-sit-still toddler was approached by many staff and was treated like royalty :) We have dealt with other dealerships occasionally in the past (big mistake there!), but have found none can beat the team at Metro!!!

I have never had such a positive and painless car buying experience until now. Metro Toyota was not only professional but personable. I never once felt pressured or like they were only looking to make a sale. Ken is a friendly and compassionate salesman; he really listened to our situation and what we were looking for. Rich was great with providing us with a fair deal; no nonsense and extremely fair. I absolutely love my new Camry and my husband loves his new Tundra. Kudos to Metro Toyota for making it a wonderful experience. I would recommend Metro Toyota to all my friends and family.

Customer for 16 yrs! Staff is outstanding in customer service and attentiveness. My sales guy is Jeff S. He really helped me focus on my credit and car needs so that I didn't "over-extend" myself and end up losing out on my deal. If your thinking about buying, now's the time.

I first started going to Metro Toyota in 2016 to renew a lease from a different Toyota dealership. I renewed my lease again with Metro and I am never going anywhere else. The sales staff is attentive and makes buying/leasing a car easy and enjoyable. Tony Overman has been my salesman twice and I hope that I will be able to see him again when my lease needs to be renewed in a few years. He makes sure everything is understood and is attentive to your needs. Jeremy was well-prepared for my financial paperwork and was quick and pleasant to work with. The dealership itself is well managed and good looking. I definitely recommend Metro to anyone!

Had an appointment to get a new key programmed for my Highlander. I was informed that the job would take 1 hour with an appointment. My car wasn’t even taken back for service until I complained after 1.5 hours of waiting. Total wait time was 3.5 hours for the job. Before paying over $300 for the new key, I overheard the mechanic tell the service guy that they had to charge me for 2 hours of labor instead of 1 because they had some trouble reprogramming the new key. Poor customer service.

Great staff, very very friendly. Mike was my salesman and he did a great job! I purchased a 2022 Toyota Corolla, I love it so much and was happy to take home with out any problems. I absolutely LOVE my new car

Amazing service here. I typically don’t go to dealerships for service as they tend to be a little pricier, but let me tell you… it’s worth it. The whole staff here is outstanding. They’ll give you a ride within a 10mi radius and are just so accommodating! East to get a hold of and very cooperative. I will keep coming back to these folks

Very friendly and cooperative staff. Sales people are not pushy and listen to your personal needs. I love my Toyota and would not hesitate to return to Metro Toyota with any needs that might occur regarding me vehicle.

I have place an order on December 2021 before Christmas, for a new 2022 Toyota Tundra and paid a down payment. At least this is what I tough I did…placing an order! Here we are by the end of February and there is still not even a building date allocated to my order. I have figured all out…actually no order was placed by the dealer. They were just waiting for new trucks to come in; they have never placed my order. I’ve been told by the dealer my order is in pending status and it can stay like that up to 6 months maybe more. I know a few people they placed an order on the same time as I did December/January, and they already have a building date allocated. All lies over lies…I will never do business with this car dealer again. Very frustrating and disappointing.

If you need any service in the dealers and if you see any sale special for service do not trust like $25! Off or $30 off they charge high . Supposed the real service cost for parts and labor cost is $350 and labor cost $650 and they will add $30 and it will be $1030 . After all charge lube charge mentioning miscellaneous charge$25 and it will be $1055 and we be paying $ $1030 because they will tell you minus $25 for special sale ! And dealers charge more !!

Friends, family, and strangers off the street have warned me to NEVER take your car into a dealership (Toyota or otherwise). It's the best advice, and should be followed. I took my recently purchased, aging vehicle to this dealership to ascertain what needed to be done to keep the car running well. Spent $400, and got a long list of issues printed up before any work was done. This would be a 1 star review if it wasn't for the great service provided by the service reps, who did a great job. The mechanics, on the other hand, sucked. I priced out the issues with 3 different local small shop mechanics. Once they delved into the alleged "issues, almost all of the problems on the list evaporated, and the repairs recommended were NOT NEEDED. Lesson learned. Keep your business with the local mechanics The dealerships will rip you off in labor ($142 per hour) and jobs that are not needed.

Amazing experience! I decided to buy my first truck after driving a sedan for the past 50 years. I really knew nothing about trucks other than it would be a useful vehicle for me at this point in my life. Both Jim and Barry took the time to explain everything in great detail. Both pros and cons of a truck over a sedan. They were instrumental in helping me choose the right size truck with the correct packages to fit my needs. I am beyond pleased with my new Tacoma! Best part is they made it an easy and enjoyable experience. Dave Piccione

I purchased our RAV4 at the end of the lease because of the current shortage of new cars. The staff at Metro Toyota was extremely helpful and professional throughout the process which took roughly an hour. I purchased other cars here over the last few years and the experience has always always top notch.

I started working here almost a year ago, absolutely loved it. I adored my coworkers and got along with everyone! Things were very smooth sailing from there until I helped a friend out in need. I knew that we needed a new receptionist to help out so I got my friend the job, doing the same exact job as myself. They paid her more even though they are obligated to pay us equally but when I confronted the situation bc I felt it was very unfair, I was never given a valid reason for why she made more than me. I was also denied a raise at that time, so I asked for a past due 6 month performance appraisal. Once the appraisal began, they simply started retaliating, accusing me of missed paper work etc. My job was ALWAYS done correctly, and nobody ever brought it to my attention before that I was doing anything wrong. We NEVER finished the performance appraisal and I was fired for “performance” even though a week before I was fired, I was asked to train another new receptionist. Wouldn’t offer me more pay, ask me to do more work and then fired me with very little explanation. I do not recommend working here as an hourly paid employee. They treat you very unfairly, if you haven’t worked there for 5+ years you’ll be treated like you don’t matter. The woman who fired me, fired another woman about a month before me who admitted to reporting that woman stealing $300 of her overtime money. DO NOT TRUST THE DIRECTOR OF MARKETING, she’s been trying to take over every department since she started and it’s only been going down hill. Accounting and HR also had a lot to do with me getting fired, like I said don’t trust ANYBODY there. Update. They fired my friend with NO explanation after she told them she had COVID.

I have been getting all my cars at Metro Toyota for 30 years now. Even though I moved and I’m an hour away I will continue to go to Metro Toyota. Best service and knowledge around.

First time in years I have purchased a car from a dealership and this by far has been the BEST experience ever! Very friendly staff, modern clean facility and they offer such a great variety of pre-owned vehicles. I was happy to drive the 2 1/2 hours it took me to get from New York to Metro Toyota to test drive and purchase the SUV I had been searching for.

I've been doing business with Metro Toyota for every vehicle purchase and lease since 2009. Robert Saponari has been my sales associate for several years and continues to make my buying experience exceptional. Robert always listens to my current situation, then povides me with multiple options to best suit my needs. He has a terrific personality, solid product knowledge of what he's selling, demonstrates a high level of integrity, and always provides superior customer service from greeting me immediately as I pull up to the dealership, to sitting with me in the new vehicle to make sure I understand all the safety features. Chad Higgins, New Car Sales Manager, works his magic to deliver the car I like, all while keeping me on budget. This is one of the last original family owned Toyota dealerships, and they treat their customers as such. Kent Gilbert - Medina, OH Loyal Metro Toyota Customer for Life!

I had a great experience buying a new RAV4 from Metro Toyota and Yacek Nazarczuk. I wasn't sure what car we wanted or new or used. We test drove cars for 2 or 3 hours before narrowing down the model of car. There was never any pressure to decide or buy anything. I would highly recommend going to Metro and meeting Yacek!

The good people at Metro are always fast, reliable, discuss options, and share info. They make sure I am aware of what is going on with my vehicle when a sound or function just isn't quite right. The repairs are quick and efficient while I wait. Amazing service from the minute I drive in until the minute I drive out.

Quick, friendly service! I was there for replacement of a recalled part, and it was very smooth with no fuss. However, this was still during statewide COVID-19 pandemic restrictions, and despite Metro emailing beforehand to claim they were following protocols, none of the staff were wearing masks or disinfecting surfaces (whereas customers were nearly all masked). I can't give a good score if they don't prioritize public health.

Joe rogers was great!! If you stop at metro Toyota for service ask for him ! He will make sure you leave confident that your car is running like new !

We had a wonderful experience at Metro Toyota. Ramona was very knowledgeable and patient. She took the time with us to look at used and new cars. We felt that she worked to find the best deal that we were looking for to fit into our budget. We also appreciate how Ramona explained and demonstrate how to use the vehicles different features. We are very happy with our new Toyota. John and Onny Hlavac

I took my car to the Metro Toyota to fix its noise and wheel balance, they came up with a banch of things to be fixed. Later, I took my car to another professional mechanic, they said that the issue is not what "Metro Toyota" told you. They fixed my car with reasonable price, and great service. I am really happy that I didn't fix my car at "Metro Toyota".

I have bought two cars from Metro Toyota and have been very please with the buying and maintenance processes. The staff is always highly professional and very friendly and courteous. When major repairs are needed they talk it all through with you and present options for performing the repairs and financing. I have never had a bad experience. Highly recommended.

I went to Metro Toyota today after scheduling a test drive online earlier in the week. When I arrived, the salesperson didn't seem interested in having me test drive a vehicle. I called another Toyota dealership in the area, and they had a car ready for me immediately. If you seek great customer service, I would go somewhere other than Metro Toyota.

We found a used vehicle we were interested in on the website and visited the lot to take a look at it. All staff were wearing face masks and hand sanitizer was readily available. Our salesperson was very friendly and knowledgeable about the vehicle. We did not feel pressured at all and were encouraged to take a long test drive to make sure we were happy with the vehicle. They were very upfront about financing options and helped us to break down monthly costs based on a multitude of factors. Even the loan officer who offers all the extra add-on costs like gap insurance, etc. Did not make us feel pressured into buying anything we didn't want. The whole experience was very pleasant and we have been very happy with the used vehicle we purchased. Based on this experience I would absolutely recommend Metro Toyota to anyone looking to purchase a vehicle.

My first car-buying experience was an absolute breeze thanks to these guys. Cap is an extremely easy-going guy and treated me and my family like close friends, making the entire buying process from beginning to end smooth and simple. I appreciated his upfront and honest sales approach, and can tell why he's been selling cars for over 30 years with repeat customers! Dawn from the finance team finished the deal for me and I felt the same courtesy and respect from her with upfront and honest information. I look forward to continuing business with these guys in the future!

I took my Truck in to get a recall service done. When I dropped off my truck, it was running and working well. When I tried to pick it up, the service told me that the engine seized up. The dealership didn’t want to take any responsibility for it. The service manager was rude and demeaning. Corporate Toyota Headquarters repeatedly asked them to contact me to rectify the issue, but Metro Toyota refused to call me! Horrible customer service in my opinion!! DO NOT USE THEIR SERVICE DEPARTMENT!!!

We just purchased our 11th vehicle from Metro Toyota since 1978. That's 43 consecutive years that at least one of the cars in our garage have been from Metro. They have always been great to work with, their friendly staff makes the buying experience so very pleasurable!

I have been leasing cars from Metro Toyota for the last 15 years. The experience is always easy and seamless. The staff, both sales and service, are friendly and knowledgeable. The showroom and guest waiting area are always welcoming and clean. My dad and stepmom lease from here as well. There is no need to shop around when you know you're working with the best!

The sales people were great. This is the 5th car my family has bought and each time they do an excellent job. The sales and finance people stayed a little after close to take care of the paper work. I recommend 100% because of the great customer service and the reliability of Toyota’s in general.

The first time I took my vehicle to metro Toyota in Brooke park for an oil change I had problems. Two days after they did it, I noticed oil leaking heavily. I took a look and seen it was coming from the oil filter. I took it back and they said the technician must not of tightened it completely. I didn’t get an apology or credited. I took my vehicle once again, against my better judgement to replace a part. I was quoted for two hours worth of work which was completed in one hour. They over charged me by one hour and did not inform me of the garage fee. These people are ripping off customers and getting away. Report to BBB if you experienced something similar.

Jim and Jeremy were very upfront and professional. Glad to do business here.

I thought I would give them a try since they're closer than my normal Toyota dealer. They cancelled my service appointment hours before it was scheduled with a generic automated message and no explanation as to why. I tried to reschedule and their reschedule availability is terrible. Some small explanation or even generic apology for the inconvenience would go a long way rather than a ladt minute generic and vague text message that shows that they clearly don't value their customers' time.

So, long story short, I got into a car accident after having my new car for about a year!! I didn’t even expect to be in the Market for a new car. I previously remembered speaking with CAP who was so nice and HONEST!! I came back to this dealership to see him and discuss my circumstances. No surprise when he was just as pleasant and helpful!! I was able to actually purchase an SUV this time and the payment definitely exceeded my expectations. While i thought I was getting myself into a $400 car payment, they cut that payment nearly in half!!! I’m so excited and can’t thank these guys enough. They made the process easy and definitely gave me options. No doubt they worked with me as best as they can. Thank you CAP, thank you Michelle!! I appreciate theToyota team!!!!

They did not come out to tell me that my car would take longer than the hour they told me it would take. Told me not to worry because they were washing the car. Car was not washed. First issues I have had with them as usually it is a good experience.

We purchased a 2020 Corolla XLE with very low miles on March 10, 2020. We are very impressed with the salesman Brad who treated us very well. At no time did I feel pressured they let me decide on my own that it was the car for me. They car about their customers genuinely. We went back for some add ones and again they were very accommodating. Going forward we will make the drive to Cleveland and only to Metro Toyota . Number one in customer service.

Ramona is just the sweetest! She went out of her way to give me a good price, the vehicle and color I wanted. The dealership is very lucky to have such a kind, friendly and hardworking employee. Rick in finance wasn’t pushy which is also much appreciated. The service area is very nice, kept my little guy entertained. I would recommend this dealership to family and friends!

Even when I bring my car in for routine maintenance, I feel confident that other issues will be checked. If something else needs to be addressed I am advised and informed of what needs to be done and the cost. I never feel pressured to have that service performed immediately. The service person fully explains everything and how urgently it needs to be completed. This makes me feel confident that my car is safe when I leave. If the suggested service is expensive I have time to fit it into my budget.

I made the decision on the spur of the moment to trade in my current car because of all the repairs I’ve had to make recently. I’m so very happy that Metro Toyota was the first call I made. They were so nice over the phone and even better in person. I was nervous because I hadn’t purchased a new car since 2009 and I was also going to a different manufacturer. Everyone I dealt with were so helpful and I immediately relaxed. I don’t have enough words to describe how wonderful Ramona was. She was patient, kind, helpful and I didn’t feel pressured or manipulated. I am not a hugger, but I hugged her twice. She made the experience of buying a new car effortless and enjoyable. I would recommend her to anyone looking for a car. This is my first Toyota but definitely not my last.

We recently bought a new Toyota from Chris Ollar as a sales consultant. This was our first time meeting Chris. I couldn’t ask for a better experience. He was very easy going, respectful and helpful. This is what separates Metro Toyota from the competition, and keeps us coming back. Great Job Chris

We came in shopping for a replacement vehicle for my totaled car. Mark Bella and Chris worked with us tirelessly to not only get me my replacement, but a second car for my wife as well! They were very fair with the trade-in of my wife’s car. Everything was smooth and easy. We even got to meet, and chat with both of the owners of the dealership! A+, and I’m sending all of my friends, coworkers, and family there when they’re ready for a new ride!

I came in to Metro Toyota for an oil change on my Sienna. It was a used vehicle that I had bought there, and I decided I would return as a repeat customer. I am happy with the quality of service that I have received. Making an appointment was easy, the service bays were clean, and the technicians helpful and courteous. They perform a multipoint inspection when doing the oil change, and the car wash that was also provided was a welcome bonus as part of the service. I haven't done extensive service work yet but have been very satisfied with the quality of service so far and definitely recommend them for service after the sale.

I visited Metro Toyota today for the first time and didn’t have an appointment. I needed help to resolve why my gas cover would not open. I was indeed quoted an estimate of $65. I also asked if what they find determine it would be cheaper. The rep told me then you would be charged for the lower amount. I waited from anywhere between 1.50 - 2.00 hours. Upon being called via phone to come back to the counter to check out, I was informed that nothing was wrong when the tech checked the cover. She stated he did lubricate it just in case. She then stated that the tech “mentioned” to tell me the only other thing to consider is to not have the car doors locked and key in my pocket/hand when I try to open the cover. I indeed had my doors locked when trying to open the cover in order to pump gas. Having the car doors locked also locks the cover. I had no idea and unfortunately didn’t think about it. It seems someone may be upon check-in would have asked me that question before going through this process as the tech made it seem as though it was common knowledge. I am the original owner and purchased the vehicle new. I say all this to say, it was very disappointing to be charged close to $75+ dollars for this simple answer. She then pointed to the sheet and said you were quoted $65. Luckily I found a $10 off coupon online to help lessen the bill. The dealership also did not perform a multi-point inspection (that every other Toyota dealer I’ve been to perform as a courtesy) and was told I would have needed to request them to perform the inspection. She confirmed that the inspection is indeed no charge and done as a courtesy but it is upon request. However, they washed my car as a courtesy but I didn’t have to request. I doubt I will return to this dealership because I feel they didn’t really provide a “service” and charged an outrageous amount to tell me to not lock my car door in order to get the gas cover opened. I am a loyal Toyota service user but this location is not helpful and I feel it was more about the amount of money they charged and received, compared to being of help.

I get my oil change and tire rotations done here. They are quick and friendly. I also purchased tires from them before and it was quick and painless also.

This was the only less than 5 star experience i have had with Metro Toyota, since purchasing my 2014 Avalon. No other service provider has serviced this great automobile. I purchased (prepaid) maintenance several years ago. This last service event, was based on 37000 miles maintenance light. Also, Check Engine light came on 3 days after I schedule the 37000 miles service appointment. Service agent wanted to charge me $120 to diagnose the Check Engine light. I declined,. Took car directly to a local service garage; the issue was a Fuel Cap. Was charged $ 30 for new Toyota Fuel Cap. The service agent did not maintain the high service standard that I had grown accustomed to at Metro Toyota. Not likely to return :(

Even though it was an out of warranty repair, I cannot say enough about the Service department's professional and courteous behaviour. I was given a free rental while the vehicle was serviced and they had completed the repairs on time and without issue. I trust Metro Toyota to service my vehicles.

Set-up a time to test drive a 2016 Honda Pilot at Metro Toyota on Thursday, March 21 at 7PM. However, the test drive never happened because we are told that "actually the Pilot just sold" upon arrival. Needless to mention it took almost 2 hours for me to get there, so my response was... "You could have at least called to let me know". What is most irritating about this is the response from the salesperson, who by the way did apologize, but that apology came accompanied with "well, it is first come, first serve". And I get it, it's a business and you have to make your money, I am not arguing that, but what I do argue is that the representative(s) could have at least called to notify out of courtesy for potential a customer. Furthermore, he could have at least shown us something else comparable, or truly give an apology for the inconvenience. Lastly, according to your website, it states that you "strive to provide outstanding professional service in all areas of our auto dealership" and the dealership clearly failed their mission last night, and we truly hope other customers are not treated the same way. REPLY TO THEIR COMMENTS: Just to clarify, the inquiry form provided DOES NOT ask the customer for their phone number. Therefore, you did not have it on file because one was only required to input our email information. So, had you asked for our contact information in full, we would have provided it to you. Thank you though for the response. Patrick Brink had already reached out as well.

I recently took my truck in for a recall and tire rotation. The rotation was not done correctly at first. Due to the strong efforts made by Chris the service manager, the correction was made. I’m pleased that they worked hard to fix the issue.

Metro Toyota is a great dealership all the way around! Their New and Used car selection is wonderful and they have an excellent service department. Their level of customer service and competitive pricing not only saves me money, it saves me time as well. Love them!! If you're going there ask for Aaron Andrews (knowledgeable & very helpful salesman)!

Good Place to Go to Buy a Used Toyota... Tho I'm not able to afford a new one, my experience was very good finding a used Toyota here. I located it on Edmunds & Carfax so got all the info I needed before stopping in for a test drive. I recommend asking for an older salesman at the Brookpark used car showroom by name of "Cap" as he is very personable & not pushy. I bought a beautiful red 2011 Corolla with low miles & in excellent condition. It was detailed, so all interior &c under hood clean & like new. Also upon delivery the car exterior was spotless & clear coat shined with a full tank of gas... a great plus buying from a new car dealer! This car checked out approved by my personal mechanic & the offer I made was accepted. Glad I live near this location & would buy from here again.

Financed a 2016 Toyota Tacoma at a decent deal through this dealership. I appreciate the straightforwardness of this place. Right to the point, no BS. My salesmen was Aaron. Very cool guy. This place was not your typical dealership. No sleazy salesmen here. Happy to say I was able to leave with the vehicle I wanted. I would recommend this place if you don't want to deal with the BS run around of a typical dealership.

More than any business I have ever worked with, Metro Toyota has earned a 5 star rating from me! For more than a decade, I have been incredibly satisfied with Metro Toyota. I have leased 4 vehicles through them, and each has been a truly wonderful experience from start to finish. Everyone - from sales, to those who handle financing, to service personnel, to management - is genuinely friendly, helpful, and well-informed. Most importantly, everyone at Metro Toyota always goes out of their way, and does everything possible, to make sure you get the best deal on the vehicle of your choosing, and then the highest quality, affordable service. Metro Toyota makes sure every single visit is a positive experience for their customers, from leasing/purchasing to routine service calls, to any question or concern I have ever had about my vehicle. They truly put their customers first - always! I will never have any reason to shop elsewhere for a vehicle, Metro Toyota has more than earned my lifelong loyalty for their amazing service and support year in and year out! Keep up the superior work and see you soon for my next vehicle lease, looking forward to it already!

I highly recommend Metro Toyota and my new car salesman Ken Konopka. Best car buying experience ever! Ken was professional and very knowledgeable. He took the time to explain all the features on the car and to answer all my questions. He also followed up after the sale to make sure I was happy with my new 4runner. I just had my first service appointment for routine maintenance and found the service department to be excellent as well. Great overall experience Metro Toyota...you earned my 5 stars!