Meridian Trust Federal Credit Union E Lincolnway, Cheyenne

I've had nothing but great experiences at the east branch. Tellers are super friendly and I've never had to wait more than a few minutes. I banked with USAA for 15+ years. I made more in interest in the first few months at Meridian Trust than I did the whole time with USAA. I'm extremely satisfied with Meridian Trust. I should have made the switch years ago.

Not happy at all with the service on Saturdays. Never enough tellers and then you have way too many people trying to do business through the drive thru when they need to go inside instead of holding up every one else. I waited close to 18 minutes for the lady in front of me to pass paperwork back and forth. PLEASE, do something about this.

Just tried calling after hours line. Waited for 15 minutes which isn't bad but find it funny there is no call back option like every other place these days. Then when I get help I ask to make a payment where I'm told it's a ten dollar fee or free online. I asked for help doing that and was instructed to go to the website and answer "the questions." I then ask for an email with my bank info, normally just go in so I don't recall any of that. She then tells me, " no I can't give you any that info needs to come from the branch." I then ask so the only option is to pay your fee or wait. Yep is the response I get. So I say thanks and hang up. Ten dollars isn't alot but the fact they are already making money then try to scam you for an extra ten when you make phone payments seems a little far fetched. Would reccomend another small town FCU, there are plenty to choose from. On a positive note the local branch is very friendly in person.

My grandparents had warren FCU (now blue) for a while but switched over to meridian when they moved back to Cheyenne and have loved the service they provide. I just joined this past year and I can say that the app is extremely user friendly, I have never had to spend over a minute of my time inside and the tellers are very helpful. They are efficient and I have always been greeted immediately when I go inside :) will always recommend meridian

Waited 25 minutes to talk to someone and that person didn't speak enough English to get the information I needed. It makes no sense to have a call center that doesn't help. Now I have to take more time to drive to a branch to get the info I just Waited 25 minutes to get.

They would take off national hot dog day if they could. Seriously, go look at the laundry list of days each year that each branch is closed. Columbus Day? George Washington's Birthday? I bet they haven't even met him.

Never pick up their phone calls when you try to makes payments. Recommend going to a different branch for a loan we have had nothing but confusion and lack of communication if this review could be less then a star it would be.

Great service, kind & compassionate people, and well managed! We are so glad we left our other credit union for this one. We had been customers at our old one for 20+ years and they were treating us horribly. Meridian feels like family.

Well if your looking for mortgage refinancing or a HELOC, I recommend to look past them and search for someone wanting your business. Basically have been denied the opportunity to have a great interest rate, due to lack of motivation. Sporadic communication, if any to say the least. If you don't mind waiting to get a refi done, give them a try....... at their convenience.

I never use to have issues but now it's just constant, from my card not working, the online bank being down, and closed in the middle of the week, officially reccomend Blue FCU Meridian needs to get it together, how can I not use the money I EARN!!