Merchants Bank Division St, Northfield

It's been a tough year, this past 2020. I can't imagine what is was like trying to transition from one bank ownership to another, do a downtown remodel, stay connected with a loyal group of customers who loved their old bank, and doing it all during a pandemic! They have done a great job and I think they deserve an unsolicited five star review.

Do not use this bank if you travel overseas. We had a kid stuck in Europe without access to account or cash. Visa/debit card didn't work on a weekend arrival and no way to contact anyone at bank or card services. When we did arrive at bank in person on Monday morning, they assured us 6 or 8 times they had fixed it. Each time they had NOT. Thwy suggested we wire the money through Western Union!!! Complete incompetence. Don't take the risk! And to buy a few 100 Euros, there is a $25 fee plus 5%. No offer to waive fee even after our terrible prior experience. They just didn't seem to care. "Thanks for your concern" is the response.

First national bank is so fortunate to have such a great employee as Jodi Lawson. She caught a fraud scam that could have cost $1550. This is what the benefit is by working with a small town bank and Jodi who went over and beyond by correcting this problem.

I worked with two employees here, and both were amazing! Kim Paddock in the home loan division was almost more a teacher than a loan officer. I talked with a different loan officer, and after that experience I would never used anyone but Kim. Also, Dan Scheffler in the business banking area was amazing! I can't believe that service like his is out there!

For you history Buffs this is the bank where the shootout between the James gang & the townspeople happened in 1876. Look closely you can actually still see the bullet holes in the brick walls. Also they have a log book there showing the last transaction before the bank was robbed.

Awesome service and great with helping customers with whatever the issue may be right away

Since the transition to Merchants I have been disappointed. None of their online systems seem to work properly. I’m frequently locked out of my account, or purchases are blocked from going through with no one to contact after hours. Customer service reps are very helpful and kind.

The receptionist was really uncomfortable around me. Didn’t say hi to me. Just looked at me like “yes, what do you want?” And the banker she referred me too was equally uncomfortable with me. Not sure why. I was dressed in professional wear. Heels and all. Perhaps the clientele they work with are older and look more like them. I’ll take my business elsewhere.

The biggest disappointment of 2020. This bank is a joke. It won't make it past 2021. A true representation of a pathetic institution and a clear reason why FDIC guidelines were put in place for small banks.

My bank for 25+ years. Friendly, helpful people. Has up-to-date tools and resources. Has been great working with me on my mortgage during some tough times I've had.