Mercedes-Benz of Brooklyn Shore Pkwy, Brooklyn

Had a great experience with Tracey and Mike at my last appointment. They were great to deal with and really took the time to go over the service to be done to my vehicle. The work was completed much sooner than expected. Will definitely be back. Thanks guys

Purchased our 2022 GLA 45 from Mercedes-Benz of Brooklyn. This is our second car purchased from the dealership. Excellent experience every time. Very professional and friendly staff. Will Berardino and Jason Revere went above and beyond. Super attention to detail. Outstanding customer service. Highest recommendation!

Came in to this location for the first time 2 days ago to drop my car off for service and inspection. I was assisted by Kenny who was pleasant and helpful. I was in and out pretty quickly and was offered a loaner vehicle by Kenny which I hadn’t considered before. I had no issues with the loaner and when I returned the day after to pick my car up, everything went smoothly. It’s always a pleasure to have efficient service done and I appreciate everyone who helped me. Thanks!

We had a wonderful experience with Alec Naaman from this dealership. He was very personable but not pushy (as I have found other dealerships to be). When we discussed our bottom line, he was open and didn’t make us feel like it was unattainable (again, as we had experienced with other dealerships in the area). Alec made the entire experience feel easy and seamless. Clear communication, professional, and a willingness to work together. 10/10 would recommend.

Jason was great! He was able to work with us to get the best deal possible, was responsive at all hours of the night, got the job done and even personally delivered the vehicle to my home! Couldn’t have asked for a more knowledgeable, honest or professional representative to work with. I will be getting all my vehicles from Mercedes Brooklyn now!

Me and my sister had the pleasure of working with Keith. He was hands down the best salesmen we could have asked for, especially when looking into Benz for the first time. He went above and beyond to give us the monthly payment and perfect plan for our vehicle and even stayed well after closing hours when we had a issue reissuing our insurance. We got the car we wanted and amazing service. I highly recommend him if you plan to look into purchasing with Mercedes Benz.

I would like to thank my representative : KEN LI for putting me in a Mercedes as my first car! He managed to help me secure a good finance option. That fits my budget very well- and this will definitely build my credit history with future car purchases- and other higher amount loans. The experience was smooth start from finish. Highly recommended! Free Coffee machine and water in their guest lounge. Special thanks to the Mechanic: Brandell for showing me how the new MB works. To Mike who handle my new ride's paperwork. Thank you so much for the small free gift. Much appreciated. I will definitely come back here again for my next upgrade in a year or two.

I love Mercedes. This location is clean and everyone looks very friendly. The reason did my 2 stars is because I waited 4+ hours just to replace a tire. Been here since 8 something in the morning and left by 1pm. For a tire change. That should be quicker and better.

Had to drop off the car for body work recently. It was hassle free. Mitchell handled my car and he is very professional and on point. The care and attention that my car received was amazing and the whole team here at Mercedes Benz of BK is great thank you. Not my first time here and not my last.

Best place in New York to get a Mercedes. Ask for Jason Spears, he's the best salesperson in New York - the guy is honest, reliable and always available. In this environment it's hard to get a good deal on a car but Jason always finds the best option for my family, close friends, and of course myself. 5 stars mainly because of him.

My 2020 Mercedes-Benz needed service and recalls addressed. Absolutely 5 star quality service from the MBUSA service team of Brooklyn from scheduling to the actual pick up of my vehicle! In particular, Tracey was amazing - very professional and extremely thorough.

I have been dealing with Kenny Singh as a service provider for many years. He is always very thorough and professional. I know when I give my car to him that it will get the best possible service. One of the many reasons I continue to patronize Benz of Brooklyn.

My experience coming into the Mercedes- Benz was top notch from the moment I and my son walked in and was greeted from the young receptionist who was very friendly and greeted us both with a smile. From that point on the experience got even better when Tish Moya came she is the young lady who was in charge of helping me sell my car, Tish went above and beyond explaining everything to me with how the process will work on selling my car and she took time answering any questions that I had. Tish is such a delight that I was so pleased with working with her I felt at easy and how she carry"s herself is professional along with her kind spirited sweet fun and thoughtfulness when it comes to her clients she is truly a gem and a excellent "Asset" to the Mercedes- Benz Family, I highly do recommend asking for Tish Moya if you want too sell your car or in the process of buying a car she in my book is amazing and I recommend her. Mercedes-Benz is a wonderful business with a great staff of hard working people who truly care about their clients.

Mr. Carlos Carrillo my service advisor is the best. He is a credit to himself and your organization. From my initial contact through completion of service, the total experience was above my expectations. I would highly recommend Mr, Carrillo as your initial contact @ M.B. Brooklyn…P.R.

I would like to leave a lovely review for Victor , Brandel and Damir ! They were very helpful with picking out my brand new car that I am so in love with!!! . It is my first time owning a Mercedes’ Benz , and they went above and beyond to make sure I was satisfied with my first purchase with them.The process was so smooth and they have such great customer service and personable skills. I highly recommend to purchase your next car with them because I definitely will !!

The staff is very friendly, helpful, and knowledgeable. Managers are always available and check in with you to make sure your experience is good. And when you bring your car in for service, they wash it for you. Good job MBB!

Amazing service ! Jerry Petitto is the person you wanna talk to when it comes to buying Mercedes! He would go above and beyond for you ! Also -Olivia Chalet is amazing and very helpful! Great time they are together!

I had a wonderful experience getting my car serviced at the Mercedes dealer. From the first call with Service Manager Mike, to being treated with respect, competence and professionalism by Service Advisor Kenny, I was happy that I drove all the way to Brooklyn - even though I don't live there anymore and could have brought my car into a dealer closer by!!! Thank you.

I have a 2016 GLE350. My vehicle had a lot of problems. The check engine light was on, there was a burning smell, the vehicle wobbled while driving, and there was a disturbingly loud noise when the engine was turned on. I sent it to Mercedes-Benz of Brooklyn. 5 days after my vehicle was received, my service advisor Mike Hoehman notified me that my service was complete. I could hardly believe they serviced it in such a short time. This is amazing. After driving the service vehicle, I have to say that I am very pleased with their high quality work. It rides smoothly and the engine runs like brand new. Many thanks to Mike Hoehman and his team for their quality services as well as the VIP treatment of their customers. They definitely deserve 5 stars.

Had an issue with hood latch cable Went in without appointment. They looked at it and couldn’t fix. They told me come back in 3 weeks. That is their next appointment. Call Ray Catena Mercedes in Edison New Jersey. Wow. What a difference. They actually cared and told me to come in next day. They fixed the problem. Maybe I just got a person who didn’t care in Brooklyn. I used to like going there. Never again. Now NJ

Had a great experience with Jerry P. He was very helpful in answering all my questions and concerns. Jerry helped me through the finance process for buying my car. Thank you very much.

Very happy that we purchased our Mercedes in November, wish we had purchased it earlier,Amazing staff ,and customer service!!Giovanni helped us choose the perfect vehicle for us was very patient with us and made sure we left very happy with everything like we want!!We spent almost the whole day in the dealer with our little daughter and we were very welcomed and enjoyed waiting in the lounge..A couple of days ago my engine light came on and I gave them a call they scheduled me an appointment same day and there service was beyond Amazing Arnold helped us..he gave us a loaner car till the car was checked and given back to us..Again don’t waste ur time looking anywhere else for cars,from buying a car to customer service we loved it all!!! Wish I purchased it years ago!!!

It was a very nice experience here. They got very good deals and KEN LI has been a great help through the whole process. Great customer service and highly recommended!

I have had a great experience here at Mercedes-Benz. Raz was a great help in helping me get a good offer for my vehicle. And look forward to working with him again

I had a good experience with Jerry Petito, he really help us with the financial department so we can get our new car, very professional and polite. Thank you!! Jerry, I hope you will be around for my next car😀

Mostly professional every single time we have been here 4 almost every reason . Showroom is nice staff b on point . Always get a nice loaner & they never take forever to do work on the vehicle. But honestly the one is Hempstead is 90 % better they offer refreshments & entertainment.

I just purchased my 3rd Mercedes from here I had a great experience Leon Dillon guided me thru made it very easy and convenient I left satisfied I got the best deal

We went back to this dealership after our lease expired. Our guy Johnson left this dealership. Lu accepted us. The experience was terrible. Long waiting time. All the tricks to get us spending more unnecessarily. Will not go back to this dealership. ---------------------------------------------------- Review three years ago: After comparing several dealerships in New Jersey and New York, we bought a GLC from Mercedes-Benz of Brooklyn. They offered a honest price in our first visit. No feeling of being tricked. The transaction was smooth. Our salesperson Johnson is knowledgeable and sincere. We definitely recommend this dealership. A caveat: they are undergoing renovation. The showroom does not look pretty at this moment

They are very rude very unprofessional , I made appt for maintenance and take a lunar car by phone . The customer service in the phone told us that you reserve a lunar car . I left my work ( essential work as a dentist)went to them and the guy was so rude simply said you don’t have any verification code for the reservation for lunar and I don’t have any car now although my appt was the first one early morning 8:40 .first of all I don’t know why they didn’t say anything about the verification code on the phone before I come and waste my time.also why he is talking to me in a rude way and doesn’t consider Im a customer need to be served . The only time they were talking in a nice way when they sell the car otherwise they are very very rude there and I’m gonna tell every one I know to go to different branch because they are very rude and this is not the first time they mess with me

The MB of Brooklyn has outstanding service, they take care of you and your vehicle, their passion for their cars reflects on the great service. I would highly recommend you service your car here.

Living in NY, you think the ultimate Mercedes experience would be the one in Manhattan. NOPE, the best or nothing service is actually at Mercedes Brooklyn. My service adviser Bin really took care of me with the best possible scenarios for my car service. Didn’t sell, didn’t pander, just helped. And I also got my car back right away.

Arnold was very professional and friendly, and the service team was efficient and had me ready sooner than expected.

My experience with Mercedes Benz in Brooklyn, was outstanding because of Josh. He worked with me through the entire purchase. He was fast to answer all questions. No pressure, didn't feel rushed. He listened to me. My purchase was quick and painless , he made the processes easy. No games, trustworthy, very professional and polite. My salesperson Josh is very good. I will recommend him to anyone I know needs a Mercedes Benz.

Thank you to Kenny Singh for explaining the Service on my CLA 250. Kenny was very clear and answered my follow up questions and kept me informed on service status.

Ken Li provided excellent service and made sure we were able to leave with a vehicle the same day.

One of the best Mercedes dealerships in NY! Great staff and sales personal. I highly recommend anyone trying to get a new car or leave their current car (BMW) to come here. The sales staff is excellent, and I have had an unbelievable experience with their service team—especially Kenny Singh, who has been servicing my car since joining the Mercedes family. I never had any issues, and all my concerns with my current Car always get fixed on their end. Highly recommend!

My experience with MB of Brooklyn was the best. My salesperson was Josue (Josh) I told him my budget, he showed me a few cars and suv's within my price range. He was very informative about each vehicle he showed me. I didn't feel pressured to get a car like most dealerships do. I ended up leasing a fully loaded C Class. Josh's expertise and customer service was beyond my expectations, and I would definitely recommend him.

Jay Mulic, body shop manager, was amazing!!! He took customer service to another level. I was in an accident and he made fixing my car like a walk in the park. He dealt with the insurance company and handled everything for me. I will forever be grateful! He made me feel so comfortable and he did everything with such pleasure. I will be sure to recommend him to everyone! Thanks, Jay!!!

Ken Li (Salesman) and Diana (Financial Manager) made the impossible, possible and helped me land my dream car. I am beyond happy I was connected with Ken. He was not only very knowledgeable but welcoming and did not put sales pressure on me. I was able to make an informed decision because of him. He really went above and beyond for me and even showed me how to navigate the inside of the car with all the cool features. I have been a faithful BMW owner for the past 7 years and it was time to make a switch. As a first time mom of a 5-month old, I wanted a car that was safe, comfortable and reliable. I am beyond happy with my purchase and strongly encourage customers looking for a new car to ask for Ken. He even checks in with you the next day to make sure your drive home was a good one and he addressed additional questions I had as I continued to explore the car. Diana—Diana is the person you speak to after you commit to purchasing the car. She went over every aspect of my financial obligation and worked to find me the best possible rate that I was comfortable with. She was very clear cut and welcoming. I know numbers can be intimidating for some but she is exactly the person every buyer should consult with. She helps you work within your means and made the impossible, possible. Ken and Diana are that Mercedes-Benz of Brooklyn Dynamic Duo! Thanks so much again!

Ken Li goes above and beyond to make sure his customers are happy .he cares I love how he make sure you are happy .very good and knowledgeable sale guy .overall all the staff works as a team to make sure you leave out happy .I would like to acknowledge John Akman he also a good sale man .he also is knowledgeable and cares about his customers they makes things happen .you won’t be disappointed if you go there .Go Mercredes Benz of Brooklyn .

Ahmed made my experience buying my first Benz a very smooth transition. He was very professional and worked hard to find what worked for my budget. He was very knowledgeable about the car I purchased and took his time to show me how to use all the features. Thank you Ahmed and Mercedes Benz of Brooklyn for a wonderful experience and my new ride!!

The best service ever. I been with Mecedez Benz of Brooklyn since 1998 I will never change them I bring my car in for service 1 and 2 Im out the same day or the next. Superhero"s working at this place. I recommend to all my friends and business partners.

I had a great experience with my A-service, I was in and out within 2 hours. Thanks to Service Advisor Rui Costa.

I’m not telling you not to get a Mercedes Benz, personally I am enjoying my 2021 C300 with the amg package A lot!! However as a young WOC, the moment I walked into this establishment I was already given funny looks and did not even end up getting helped until almost 2 hours after my arrival. I came here to get help with my Mercedes’ me account and even after providing all of my proper documentation such as DMV registration, the title for the car which is available on the MB website that I PULLED UP IN FRONT OF THEM they did not believe that this was my car and told me to “go wherever you got the car from”. So if you’re interested in getting a Mercedes check out Silver Star Motors in LIC y’all! The staff treats you with respect and actually value Mercedes customers overall. I am disappointed in this experience because every thing they asked for I provided to them. But it’s okay though I will never spend a dime at MB of Brooklyn and I’ll pass that on to everyone I know.

I recently leased a car from Mercedes Benz of Brooklyn and would like to highly recommend my salesman Ahmed Assaedi as professional, knowledgable and articulate with nice personality. Also, not pushy! He was very thorough in explaining the details of each car I asked about and took a very consultative approach with me as to what made sense for my budget and needs in a car. He made the experience a very positive and pleasant one by helping me make the best choice for me. I'm happy with my choice. Thanks to Ahmed for his excellent customer service! Best, Noemi M.

Olivia Chalet is great. I will definitely do business here again at the mercedes Benz of Brooklyn New York thank you.

Jerry is the best. If you want exceptional service ask for Jerry. Trust me you won’t regret it.

I leased my car from Jerry and had an immediate bond with him as a salesman and then as a friend. He was able to get the vehicle I wanted and at the price I wanted to pay. It took a little negotiating but he didn't stop trying until I was happy. Go see Jerry if you want a car. I drove it home the very next day.

Scammers. Who asks and DEMANDS 200kover MSRP for a car(Mercedes G63). Doesn’t make a difference the model, what they are doing is insane. Been purchasing new vehicles for decades. This dealer wants to take advantage. “There are limited models due to What going on”. Mercedes should not allow this. Shame on them. Stay away and go to their competition. This should be price gouging and punishable. Owners and salesman trying to screw customers. I feel bad for other customers. They don’t care.

The best benz dealership ever!! Everyone is super nice, attentive and helpful! I want to shout out the body parts manager, Jay. Anytime I’ve needed anything done on my car, I know I’m leaving it in good hands and that he will take care of everything. Pleasant experience every time.

I was charge for misdiagnosis for a new battery and the GM can’t explain or details the price! You can do better!

Keith is the man!!! Great assistance and helped us the whole way through. Great experience will be back soon!

Great experience. Everyone was very helpful and professional! I have to admit I had a lot of questions regarding my car and Jay Mulic the service manager was extremely knowledgeable and professional. Answered all of my questions and handled the concerns with my vehicle. Pleasant experience. I would definitely recommend.

Thank you to Ahmed at MB of Brooklyn for making the process of getting us into a new car easy and fast. He was able to get us exactly what we wanted and we were even able to take our new car home the same day we purchased it. Ahmed was both professional and personable and I look forward to working with him again in the future. Also thank you to Diana in financing for your helpfulness and making everything so clear for us to understand.

My experience was one for the books. I was greeted by the Sales Rep Dmitry who was beyond my expectations. He was welcoming, personable, very helpful, very detailed, went above and beyond to give me the best deal. Practically worked magic. He asked all the right questions, things I didn't even think of. He was one of the best sales representative I ever had. Anyone looking for your first Benz, Dmitry is definitely the go to.

Quite an experience make sure you not in a rush it’s a lot to see, clean surrounding, very warm knowledgeable staff. Dealt with Ken Li. Was a busy day but he kept his spirit high. The customer beside me was having a melt down manager dealt with her in very professional manner l was really impress. Diana is finance was also cool. Only downsize for me was there is coffee and tea available no sandwiches, fruits etc. Would definately recommend this place and Ken if l had to do it again

Was a long day but thanks to my sales rep Ken Li it was remarkable , very informative and patient and made sure we were comfortable throughout our purchase .

Got my 2022 Glb35amg here, Lu Neng provided the best services. Thank you

I went into the dealership just to take a look and price two cars the GLB 250 and GLC300. I had a scheduled appointment; Ahmed immediately came over. He was very helpful, knowledgeable about each car. Ahmed was very professional. After sitting with Ahmed and telling him what color I like.... I ended up leasing a car. Thank Ahmed.. great car salesman!!

My sales person Jerry Petitto. Excellent, kind patient and honest. I expected great I got GREAT and so much more. My car I am so overwhelmed with his care and devotion to my needs I thank him and Diana for showing me the way. Ten out of ten

Gary is the best! He is professional and friendly. He helped find the perfect car for me. Made the process pretty smooth and straightforward! Jason and Alec were great as well - very helpful! Jason also reached out to follow up with me on a few occasions. They're all very personable. Thank you guys for all your help! Definitely had a better experience at MB of Brooklyn compared to the ones I've visited on Long Island!

Below is the picture of my brand new 2022 Mercedes-Benz EQS 450 +, that was purchased from MB of Brooklyn. I had the great pleasure of working with Olivia Chalet and Keith Welhelmy during the buying process. I can stress enough the care and professionalism these two individuals showed me. I highly recommend seeing either one of them for your car buying needs. Great Team!!!

I found my experience at the Mercedes Benz of Brooklyn dealership to be exceptional. I usually dread going to the dealership however, everyone was pleasant from the attendant who checked me in to the agent who arranged my loaner car. My service advisor, Kenny Singh was extremely pleasant and helpful He greeted me with a smile and immediately I felt comfortable. We went over options for service plans and he recommended the best one for my needs , which turned out to save me money in the long run. I've dealt with service advisors in the past who didn't really know how to communicate and I can honestly say, Kenny is cool guy who knows his stuff. I look forward to continuing my business at this location.

It was really a pleasure to have Olivia and Keith as my sales representative and as my financial adviser. They were superb at explaining in details their expertise in sales and finances. Besides their knowledge and ability to make customers at ease with their choices, they love what they are doing.I have no complaints about Olivia and Keith. I believe those two,from my experience are the most modest and talented persons at Benz of Brooklyn. I was happy to have them on my side and I would recommend anyone to them.

Just pick up my brand new MB Sprinter from MB of Brooklyn. I'm so happy with their service. Keith was my sales, is one of the most amazing sale rep you will meet there, he is so nice, you will not leave without purchasing that brand new Car ☺️ When I went to pickup my Van yesterday it was Keith's day off, I met with Leon he too is excellent, the finance representative and the manager, they were all very friendly, helpful and professional. I highly recommend Mercedes of Brooklyn, make sure you ask for Keith W.

Keith Wilhelmy is a great great salesperson. First of all, he treated people with respect.Then He knows all the details of the cars.He patiently explained the features of the cars and let me drive around to have the real taste of driving the cars. When I have problems with returning my old car. He returned the car for me so that I have no worry in my mind. Even after I bought the car I went back for some help, he was still a great helper. He certainly deserves five stars plus.

Gary is a legend! Great experience they helped us find the perfect car and offered A+ service throughout. Gary even helped us order food and had it delivered to the dealership when we were starving and filling out paperwork. If you want a luxury car and a luxury experience, go with Mercedes-Benz of Brooklyn.

Absolutely horrible experience. Came in for a warranty part to be fixed, was told it would take "a few days" so I opted out of the loaner. Week later I get a call saying it will cost 800$, few days after if went up to 1300$. 10 DAYS of being lied to, horrible communication and 1300$. Only to realize they didn't properly reattach the a/c. It was working perfect prior to the visit. Come back in to be told it will cost 600$ to fix something they messed up. Absolutely scamming people. Update: Had a call from the manager about the complaint and if I could give this a negative review I absolutely would. No claim of responsibility because I did not bring the vehicle the next day. It's almost like my vehicle wasn't there for 10 days and I could risk not working again 🤗. Was also told if I'm "upset as I'm acting" I would of brought the car in sooner. Thanks for telling me my emotions were an act. Strong people skills there buddy.

I purchased my car from Mercedes Benz of Brooklyn. Ken Li was my sales associate. Ken and I ended up having a long relationship because my car took 6 months (supply chain issues) to arrive. I rode my dream car out of that dealership two weeks ago (November 2021)! I am extremely happy! Ken was very professional and kept me informed every step of the way. My entire experience with him was great. Ken Li knows the business and even checks on you the first few days after leaving the dealership. Look him up if you want an experienced and professional sales consultant! Many thanks, Ken!!

Recently took my car to be serviced (Service B), upon arriving I was greeted by a gentleman and directed to Arnold who was very pleasant and attentive! He was sure to communicate the estimated time the car would be done. No complaints, I will definitely be coming back to Brooklyn Mercedes’ Benz to get service and perhaps another purchase!

Charging the craziest markup prices for new cars. I was loyal to this brand for the past 15 years and this is how they treat their customers… This is why I went with the competition BMW, better built cars and no markup. Glad I made the switch and you should too!!

Last week I went into service my vehicle at Mercedes Benz of Brooklyn . Rui was my assigned advisor for my issue. He was very friendly, helpful and a pleasure to deal with. I completely recommend to ask for him when dealing with your servicing concerns. It’s nice to come into a dealership and receive great customer service; this is the kind of stuff that makes you want to stay loyal to Mercedes. Thank you Rui

It’s a great experience working with Ken and Brendel. It’s all about how the receiving was and how they managed to get us a new car and giving a detailed information from the scratch and making sure they did their 100% in satisfying the customers. I DEFINITELY RECOMMEND THIS PLACE AND THEM.!!! Glad we had a good experience with you guys. Thank you for it.!

If your looking for a great experience this is the location you need to go to. I've been servicing my cars and have never been disappointed. You need to ask for kenny he's my go to. This place is most definitely run by the right people who know what they are doing . Customer satisfaction all the way. I bought my GLS 63 and couldn't be happier. From a personal perspective I pay close attention to detail. They have it all diversity, cleanliness, pretty much everything. The staff amazing everything runs smoothly everytime I go. That's what you call a Benz experience 👏🏻. Keep up the great work.

It was great experience at the dealership. Staff was great and very helpful. Had Olivia assist me with my purchase and really worked to ensure that I’m satisfied and got the car I wanted! Thank you

Alec Naaman, in sales, is thaa man. From the minute we connected, I felt like I was talking to a pro. It was very easy to control the process, he was receptive to all of my questions and concerns, and I even told him from the beginning that I was in the early stages, he handled it with grace, while most dealers would roll their eyes. There's markups, but it's Mercedes in NYC. If you're thinking about a Mercedes in NYC, that's an expensive thought. But, it's a brand meant for people who value time and experience above all else, and I had a great time, and a great experience. Not sure when or if I'll switch up my wheels, but should the time come, I'll make sure it's Alec who hands me the keys.

Had a great experience. Everyone was super nice and helpful. I will definitely recommend Mercedes of Brooklyn to my friends. A special shout out to Brandel, Victor, Jason and Olivia. You guys are the best.

Jason was very helpful and worked with us throughout our purchase. Helped us to find the car we wanted and specs that were needed. Kept in touch with us with any updates. Highly recommended

Very bad experience with this place , I will not recommend this dealer to anyone. I bought a car on Saturday 02/19/22 which i wasn't happy with since no one asked me to test drive the car. When I got home on Saturday night, I didn't like the way the car was driven. I went back to the dealer on Monday 02/21/22 to cancel the deal. When I got there the guy Giovanni Trinidad which was my salesman consultant was walking back and forth like he didn't know what to tell me , I asked to see the general manager which was William Berardino who supposed to assist me ,I was chocked to see how the general manager was treating me so bad on top of my money that I spent and not happy with the car. He was so angry, so arrogant and unprofessional simply because I asked him to cancel the deal. .

I had an amazing experience at Mercedes-Benz of Brooklyn. Because of Keith, I was able to get the car of my dreams. Go there immediately, you will not be disappointed.

Great experience!! Friendly, professional, helpful staff before I even checked in and until I checked out. My service advisor Arnold Muicela was awesome. See you next year :)

Awesome service, in and out, no delays, given the appropriate transportation until my car service was completed. Much thanks to my service advisor below and the staff.” --Kenny Singh - Mercedes-Benz of Brooklyn

Great experience! Leon, Victor and Olivia were all fantastic and we got the exact make, model, year, price, trim and colors we were looking for. A+!!!

Came to MB Brooklyn for my AEM Update regarding diesel emissions.The staff were super helpful,I was given a loaner vehicle even I didn’t request one,Tracey always had an answer for any question I had.Thanks MB Brooklyn for super smooth transaction.Highly recommended.

The service was great. My Service Adviser Kenny Singh explained the process and was very professional. Needless to say Kenny made the entire process easy and painless.

Jerri is the best he was very professional and helped me find the perfect new car for me and my family .. thank you so much for your professionalism and outstanding customer service

I came to buy a van for our business. MB vans are probably the lowest priced cars in the MB lineup. So I wasn't expecting much from the sales people there (Pretty Woman store scene comes to mind). BMW of Manhattan, Audi of Brooklyn are all guilty of that. But Alix and Ahmed in Mercedes Benz of Brooklyn proved me wrong. They treated me and my family as if we were getting 200k G-wagens to every member of our family! You might think that they overcharged us, but we actually negotiated a very good price (according to trucar website) that no other dealership could beat. Alix and Ahmed let my kid (supervised by my wife) sit and "drive" the most expensive MB sports car in the show room while I was negotiating the lowest cost car. I think dealerships should be rated not by how they treat their highest margin buyers, but by how they treat their lowest margin customers like us. If you are planning to buy a simple van or a fully loaded G-wagen, you should seek out Alix or Ahmed. You will receive top notch service and will come out with a new set of keys and a smile. And I'm sure that our next MB car will be bought in MB of Brooklyn through Alix and Ahmed!

Initially when I leased my vehicle, I was so happy with the service provided. I would have gave 5 stars for sure. Today, however, I feel different. My vehicle was picked up and returned for the regular annual maintenance. I noticed a small rip on one of the seats which wasn't there when the car was picked up. I've tried calling multiple times but couldn't get a hold of anyone. Eventually someone answers and says that they are about to close so he doubts I can speak to someone. He was very rude. I asked for a manager and he denied to transfer me. When I asked for his name, he gave me MY name and hung up. This is definitely not how you treat customers.

My experience with the service at MB of Brooklyn was exceptional. Giovanni Trinidad should be Employee of the month. He made sure my experience was flawless...from the financial expert to the last minute details with the tech expert....the ultimate professional. Car buying should make you feel that you got the best deal, you were treated with respect...Giovanni and his team did just that.

Everything went smooth and easy. My advisor Lin was very professional, helpful and friendly. He explained the process to me, so I knew what to expect.

Top notch outstanding professional services. Bravo to the team and highly recommended. Tracey Mills ensure my road trip is safe and secure.

I did business with this company and I was impressed with the service I received from my Brand specialist Ken Ki. He was very patient and took his time to ensure that I was comfortable with the transaction and went above and beyond to help me get the best deal possible .I would recommend doing business company

I had the best experience here. I was so nervous to purchase my first Mercedes and Gio made the experience Phenomenal.

Always a great experience. Tracey is a great service advisor and has been helping me with my cars . Always a pleasure

Overall a good experience here, Raz was super helpful in selling my car, made the process very quick & smooth. Highly recommend Raz 🤝🏼

wonderful experience getting my sprinter serviced. As always, My advisor Bin Chen was great.

Had my new Mercedes S63 AMG here for service and absolutely loved everything. Kenny Singh was my service rep, very professional and knowledgeable young man that made getting service done on my car a very pleasurable experience. This is my go to dealer and I highly recommend dealing with Kenny Singh for any service related issues. Thank you very much.

I had a 2016 Mercedes and my car wouldn’t start. So I took it to the dealership so I can see what’s wrong with it. The mechanics said my engine is gone and I would have to pay them $45,000 to replace it. I went to talk to the manager and he had a very bad attitude. I took the car to a third party mechanic and they got the car up and running perfectly fine for 2,500$. They also charged me $600 for the check up and when I went back they wouldn’t give me my money back even tho there check up was incorrect.

Keith was the BEST he was knowledgeable and very accommodating. There’s no doubt that I will stay with ‘Mercedes after this amazing experience.I will tell all my family and friends to see Keith for there next purchase.

Something very strange going on in MBB. My wife and I have been customers there for many years. Recently we tried to lease another care with them and the salesman gave us crazy numbers. It was almost as though they did not want to lease us the car. Of course we went to a different Mercedes dealer and signed a deal there. I also have been trying to get MBB to repair my seat for he last 2 months. They simply do not respond. I get the feeling the dealership is going out of business which is a shame since it used to be a great dealership and very convenient. I guess all good thing come to an end

I went to Mercedes-Benz of Brooklyn with little information of the type of vehicle I wanted, but by the time I left, I had a thorough understanding of the vehicle. All of the salespeople were friendly and kind. I would strongly advise you to request Ahmed! He was a fantastic salesman! Exceptional service is provided by Mercedes Bens of Brooklyn.

Early January I went to purchase a car and Ken Li was excellent! He helped me from start to finish with amazing energy and knowledge...

I highly recommend Mercedes-Benz of Brooklyn. For sales, Jason or Ken are amazing, no nonsense and no pressure. Service also continues to exceed my expectations, Kenny Singh is the best!

I just bought a Mercedes Benz and I love it. I would like to say thank you to the guy who helped me out with leasing. His name is Ken and he is incredible, very professional, polite and very knowledgeable. Thank you so much Ken for all your services and help. Guys if you will buy Mercedes from Brooklyn dealership, ask for Ken. You won’t regret it. He will hook you up and provide the best service. Thank you Ken again and I really appreciate your help and would recommend you to anyone who wants to buy a car from Brooklyn dealership.

Clean and spacious. The purchase went smoothly mostly. The staff is great, but a little pushy when it comes to leaving reviews, which was the only negative in the whole process. Also, another tiny negative, is after such a big purchase no additional gift/present was given. Usually, with such large purchases, dealerships give some sort of merchandise to appreciate the buyer.

This is the best dealer in NYC, after searching for over a month during this vehicle shortage and going to so many other dealers, I was lucky enough to find my dream vehicle Thanks to MB of Brooklyn, sales man Giovanni Trinidad , and John Akman for going above and beyond my Family is so great full for all you guys did for us and for making the Experience so Easy… 🙏🏽 🤩🥇

I purchased my first Mercedes today! Ahmed was my salesperson and I think he was very professional. He spend time looking for a right car that fits my needs. I was able to test drive and Ahmed even gave me a ride home so I could drop my old car off. Everyone was helpful and very professional. Suggestion: I was surprised there were a lot of people during this COVID time. I think it would be helpful if there are cleaning staff to wipe down after people check out the cars and the tables on the floor.

Mersdes Benz of Brooklyn,is my favorite place.I always fix my Mersdes cars there,because they are very reliable,and the service is excellent from the time you arrive there and until you leave.They are the best.

This place is absolutely wonderful.Show room looked amazing, very well organized. Great customer service, very helpful with car situations and any questions asked. If you ever have questions or need any help with service to your car you can turn to Jay the service manager. Hands down one of the best, knows what he’s doing!

We made an appointment with Victor, the manager, to buy a specific car. When we arrived, the receptionist was not wearing a mask directly next to a sign that said masks were required. Victor was not available, so they sent Jerry to help us. Jerry was very nice, but was not briefed at all on the details we had already arranged with Victor. A lot of time was spent waiting while Victor got Jerry up to speed. It turns out that the car that we came to see was at their Staten Island storage lot and could not be delivered until the next day. They did not bother to check that the car was there prior to making the appointment, so it became a waste of two hours. The entire time we were shocked by the lack of mask compliance and social distancing by all employees. It was so egregious that we asked my 70-year-old father to wait in the hot car so he would not be at risk. We got out of there as fast as possible. We ended up finding a better deal at a different dealership. We're in a pandemic. Please put more effort into caring about the well-being of your customers.

“Josue De Jesus at MB of Brooklyn -OUTSTANDING Salesman!” Josue De Jesus at MB of Brooklyn truly is the best! I’ve been his customer for several years. He’s always available when I need him. He responds to all my questions and concerns and has always gone far above and beyond what anyone would ever expect to meet my car needs! Josue has been nothing short of extremely professional, which along with the great MB of Brooklyn team concept, makes all the transaction process there smooth and easy.

Ken Li is our salesman. He made my dream come true! His help is tremendous. We ordered the car with our spec. Transition was smooth. 4 months waiting worth every dollar. Thank You, Ken Li.

Ken was an amazing sales representative. My husband went in just looking for options and Ken did such an amazing job helping us get a brand new vehicle. He was professional but also made us feel super comfortable. I will definitely recommend Ken to anyone who needs a good deal.

Very happy and satisfied with my leased car from Mercedes Benz of Brooklyn. Very impressed with the level of care taken to place you with the car you want. Jerry Petitto is a true professional. Jerry made me comfortable. Jerry listened, jerry didnt push, jerry worked the numbers so they matched my desire. Jerry made the entire process seamless. He listened to my needs and found the right car at the right price point. I am very happy with my purchase all due to jerry. If you still not sure about Mercedes Benz of Brooklyn, trust me after ten years of going to the dealership i wouldn’t go any other place, please go visit my new friend Jerry Petitto.

Very happy and satisfied with my leased car from Mercedes Benz of Brooklyn. Very impressed with the level of care taken to place you in the car you want. Jamel is a true professional along with the sales manager Victor Feng, they made me feel really comfortable with my purchase. I am very happy with my purchase and the service received.

You guys are awesome the wait time could be a little better but after everything is said and done it was worth the wait Jason and Alec I thank you for working with me you guys were awesome I normally don’t do this but I had too thank you I definitely would recommend you guys to anyone

So happy with my purchase!!!! Jerry was absolutely amazing before I even walked in the door, a true man of his word - Damir was awesome too!!!! They have helped my family and I with a few vehicles.... Really a great crew, patient, comforting and all around accommodating

Not very nice. Same as, or perhaps worse than, other dealers they will do whatever they can to make a buck.

I’ve been coming here since 2012. I’m on my 3rd lease & I also financed a vehicle 2yrs ago. On Friday I came in to service my car & ended up turning it in to lease another. I was introduced to Ken Li. He is an AMAZING, PROFESSIONAL, PATIENT & all around nice guy. He let me test drive 3 vehicles before making my final decision. What I liked most about my experience with Ken is that he wasn’t pushy & it didn’t feel like he was forcing me to make a decision right there & then. He helped me get a beautiful car that was in my budget. He’s definitely my go to guy in the near future!