Members Cooperative Credit Union Main St, North Branch

Horrible service , drive through is your best bet. Tellers ask way to many questions and are rude. Been banking there for years and I don’t know why! Trying to get a loan add on and the phone system is a disaster, unless you like waiting for 30 min listening to the jingle music !!! Where are all the good people??? Really tired of banking there 2022 is going to be a bank move for me and my business!!!

Their customer service is fine. The problem is that when I make mobile payroll deposits, often times they are rejected without so much as a reason why or even an alert to let me know the deposit wasn't accepted. The only way of finding out that my check was rejected is by logging in to the mobile app. This is a highly dishonest way of doing business! This has happened many times and I'm super frustrated with this institution. I will be looking for a new credit union!

Staff phenomenal, great, and friendly. I will not be returning or should I recommend anyone do so i recently closed a loan with them but they overdrew one more time on my bike loan even though it was canceled. Apparently I couldn't unlink my bank fast enough before they got there hands on the money so I need to wait to close all accounts until it returns my money for withdrawal. So a nice surprise was seeing that the 5 measly dollars in the savings account to keep it open was withdrawn becasue of low funds so it was a fee. Thanks for the heads up teller... give me the money back for the bike...

This place used to be great but it is a joke now, try not to come here often because of the long waits. Ive currently been waiting 25 minutes to make a cash deposit with 1 person ahead of me. Don't waste your time and go somewhere else that appreciates your time.

I've been with this bank for my whole life and they are compatible with other with good friendly staff. However, they always seem to be behind in technology with online and ATM services up to date with options financial service. I gave the 1 star because the recent changes of name, website, and contact number been continues not working since Friday and they seem to careless about communication with their customers as we unable to do any online financial business...sad that the bank should have prepare better as I can't even contact them to ask about the interrupted service!

Don’t send mail to listed address. It will be returned to sender. Check their website for mailing instructions. I learned this the hard way and the was staff rude and condescending—unable to even acknowledge how this might be problematic. All that and when I refinanced with them my monthly payment changed at closing from the estimate given 3 days prior. They were also entirely unapologetic about this—though it was ridiculous and I think illegal. I will be closing my accounts soon.

My husband is currently deployed and when I tell you dealing with the card issues alone is enough to make you want to barf. I'm done. I'm over it. I am a joint holder on the account and his card has been hit for fraud during this deployment more times than I can count. When I try to get it resolved they tell me I can't because I'm not the card holder. Well I'm sorry he can't answer the phone because he is in a 3rd world country right now. He even has a travel request on his account and that still didn't work. The card still wouldn't allow him to use it which means he has no access to money while he is there. I can't get them to work with me. It has been like this for months. Not military friendly. Edit! since it won't let me reply to the owner. He has limited internet access. It's spotty at best. Again there are many barriers and you are not helping. I was just trying to ensure his card worked..

Long wait times and to much confusion with the drive through. Most locations run one line that spits at the windows try that here and get cut off. Either go in and wait or play roulette with the drive through. Look for a different credit union there are better options around

Made my last visit there after 10 years, I no longer care to go back. I found it frustrating to receive holds on payroll checks and constantly had problems with depositing checks through their mobile deposit app. When I voiced my concerns and stated they seemed to be far more frustrating than accounts I had at other financial institutions, I was told it was to "protect their customers". I found their "safety measures" to be very inconvenient personally. I miss Lake State, and it was time for this disappointed member to find a financial institution that worked better with their customers.

Lake State Credit Union was great. If I ever had a question I could call them directly and talk with someone, or send an email and hear back the same day. The staff was always friendly and helpful and the service was very personal. The merger with Members Cooperative however has been a train wreck! They do not have very good account security, which is why I left. The day of the merger I was traveling on business and my debit cards quit working, thankfully I had credit cards to fall back on or I would have been stranded. It took them 3 days to determine that my cards were not associated with any accounts. Then I signed into my online banking and saw financial information that was not mine, I called and they fixed that as well (I wonder who was looking at MY financials). We decided to close our accounts and move banks. We had to leave one account open as we were not immediately able to change an automatic payment coming out of it. We made night deposit to cover the payment and later found out that they deposited our money in someone elses account!!! Causing us to become overdrawn. Come to find out, not all customers have unique account numbers, some are shared. STAY FAR FAR AWAY FROM THIS PLACE!!!!