Mechanics Bank - Paradise Branch Pearson Rd, Paradise

Went to their ATM this morning, Withdrew $40. After two minutes of beeps and buzzes, The screen say's "We could not process your request. Last transaction has been canceled." And, spits out an odd looking receipt and no money. Curiously, I went back into the ATM to check my balance. They took the funds out of my account and, gave me no money. I got home and looked online at my account and, a different balance was shown. Called at 12pm to confirm the amount but, Nobody was there. Apparently the website says they are open 9am to 1pm on Saturdays but, that's a lie. I then spoke to a person who tells me there is nothing they can do and, I need to wait until Monday to clear it up. The person on the phone also gave me an incorrect balance twice. So, I guess I'll spend $10 in gas and time out of my day to go beg them for my money in a couple of days. I stepped in better customer service on my lawn this morning. So, here we are again. after a huge run around by these "professionals" who can't seem to give me a straight answer, now, I've got 4+ hours into trying to recover money and still no money. In the end, it's more paper work and time out of my life. So, anytime you use one of their ATM machines, expect the possibility you might not get your money for an entire week and, that is only after you've heard all their B.S. told to you 10 different ways by 4 different people on top of an investigation and, filing a bunch of forms. I'm not entirely convinced they know the meaning of the word "convenience"

Its convenient until you have a real question. I wish they had an old fashion bank manager who would solve a problem for you rather than being all to visibly happy to hide behind pedantic bureaucracy and shoulder shrugs.

They are still open after camp fire, but as an overall bank I have seen them be very difficult to deal with and slower than any other sending out cards and whatnot.

Atm did not work outside. Went inside and only one teller working. Just left cause was taking too long and had to get to my appointment.

Very frustrating bank to work with being that they close 2 hours earlier than the computer says an hour earlier than their door does say and they're not open on the weekends so if you work then you can't go cash your check because they close before you get off work

Our business has been banking with them since the mid-1990s and they have always been good to us.