Mark Wahlberg Chevrolet of Avon Chester Rd, Avon

I drove 45 minutes to go to this dealership based on their amazing employees. Brian Lilly was absolutely phenomenal in helping me with my trade and getting a brand new car. Brian went above and beyond and I am so thankful to have found such an amazing dealership!! I wish I could give them 10 stars :)

James Wood is an amazing sales consultant. I went to several other dealerships and no one treated me with as much respect as James. He was very friendly and he didn't pressure me into any sales or leases which is quite refreshing. I was able to lease a new Silverado and I couldn't be happier. I will definitely be doing business at this dealership again and hope that you are able to keep James happy there so I can see him for my new Chevy in a few years.

Scott and Bryan were amazing!! Super friendly and answered every question we had. They made buying our new Traverse efficient and easy.

Called 3 times, hit option 1 for service and Barbara answers the phone. Asked her if they serviced diesels and she couldn't tell me. I'm sorry, but if you're answering the service calls you should know whether or not you service diesels. The 1st two calls she transferred me to a voice-mail, so yes, the 3rd time I called I was a little upset and after thinking I was put on hold, I said a few things and Barbara heard me and got all upset. Well, maybe you should know your job if you're going answer the service calls. It was a very simple question, " Do you service diesels? So I called Serpentine Chevy in Westlake and the young lady was able to answer my question right away.

It's been really great, from easy scheduling to very friendly reception when you arrive, to detailed report on what was done and even showing which parts are still good and advise on the next service.

Rachel was phenomenal. Got us what we wanted. Everyone at dealership was very friendly and went out of their way to help us.

Friendly staff! No hassle buying! Quick paperwork! No throw you in a vehicle and go ! Not a millennial , explained how everything works! Thumbs up to Scott, no pressure salesman. Will be back!

Took a shoot a in the dark heard both good and bad about this location. Came here looking at one truck didn’t work out so found another me and my girl loved so we went forward with it. Happy with the truck but the sells guy wasn’t very good made promises they didn’t keep as well as promised a rental while the radio was getting fixed since it didn’t work when I purchased it but never received a rental. I have worked at a few dealerships myself and know how they work but to buy a 30k truck I shouldn’t have had the problems I received and nothing went right with dealing with anyone in the building. But again the truck I purchased itself has been great but they lost my business as well as everyone who asks me about them. I was looking to buy another truck for me next year but I will be taking my business else where. Had to come out of pocket to get a dvd working that came with the vehicle 650 dollars they refused to pay which is crazy to me. But for my input I don’t recommend this place.

We went during the grand opening. The salesman we talked to was attentive and knowledgeable with 15 years experience. The Wahlburgers were fresh and tasty too. 🍔

Very friendly and helpful staff. Only complaint is that as far as I can tell the car they sold us is not secretly a Transformer.

There are several reasons I will not be coming back to purchase a car from this dealer in the future and telling others who have previously bought from old dealer that the changes are not better. First they would not honor the gm employee discount anymore. This is disappointing when both my father and grandfather have worked and retired from gm for a total of 70 years of service. Other dealers (including the closest dealers to this one) in the same cleveland market are honoring the discount. Second this dealer is adding a market adjustment price increase to the cars but none of the other cleveland dealers are which one would assume is the market they are referring to. If the other dealers are not adding a market adjustment increase then why does this dealer think they should. Third the cutouts of mark wahlburg in the dealer are creepy and make you feel like they have cameras installed to look watch us. I miss the old dealer and how they cared about the customer. I only came back as my last car buying experience was good but this one was terrible and since their service prices are higher then the other dealers in the immediate area so I will take my business elsewhere. Edited to add in response to dealer: Why would I waste my time calling. There’s nothing you could do to make up for not giving the gm employee discount for my fathers, grandfather, and other relatives service or charging markups on cars your selling which is slightly unethical to take advantage of people who need a new car. I certainly don’t want free service or to see the creepy Mark Walhberg cutouts as I doubt you’d give me a check for the difference you charged me. The actors name didn’t make me come in, it was the previous dealers customer service that did. I wish I had went to a different dealer.

I was in and out quickly for my oil change. Everyone was so so nice and welcoming.

After getting an oil change I checked my air pressure and they were way off, front end was shaking and for some reason was drifting to the left when I just got an alignment month's ago also the person didn't go over point inspection and let me know if things were OK or not. All I got was paying with a card or cash? And the keys are in the car. Never coming back for service.

Excellent service!!!! Jonathon was awesome 👌👏😎 TJ was amazing as well... highly recommended!!!!! Bought my new grammamobile today!!! No hassle, no fuss!!!!

Martie Wood is excellent! She worked with us for style, price and compatibility. She even rode with us to my daughter's home to be sure everything for vending fit in the internal space with seats down in back! We bought the Trax after our first visit because of her knowledge, efficiency and skill as a great sales women!!

Everyone was so helpful and very nice. You have a great team.

Would absolutely give less than 1 star if I could. I had been in the market for a 2022 Bolt EUV for months because I wanted to make the switch to electric. However, with the chip shortage and the recall, it’s going to be awhile before that’s available. So I found a used 2021 Bolt here. I asked if it was impacted by the recall and they told me it was not, it was perfectly safe as long as I only didn’t charge it beyond 90%. We did everything ahead of time and just asked that the car be charged when we got there so I could see the battery worked and take it for a test drive. Not only was it not charged at all, they told me they had no idea how to charge it and had to send it somewhere else. But offered to send it there and have it charged and deliver it to me the next day. Something just felt off, so after the test drive and in talking to my wife, we walked away. Much too big of an investment to make somewhere you can’t trust. So, on the way home from our 2+ hour drive, I called another dealer and they were not only shocked but disgusted that they would be willing to sell this vehicle. Going on to tell me that GM is not only recalling all of them, but they’re actively trying to buy them back. They also failed to tell me that GM was asking folks not to charge them near their homes, and not to charge them unattended. I went elsewhere and bought another brand of EV. I would absolutely never step foot in this place - it took me contacting GM before entry even took the car off the internet for sale. Not only would I never step foot in this place, I’d avoid all of the Whalberg dealerships if this is how they do business - I’m still stunned a place is so slow, even with the industry’s issues that they’d be willing to put me and my family at risk without even giving us a warning. Disgusting.

I am so happy I went to Joe Firment to buy our new silverado! Scott was amazing. I went to 2 dealers prior to going there since it was a little bit of a drive and I am so happy I decided to drive out. I didn't feel pressured and he was super patient with me since I was alone because I wanted to surprise my husband. By far the best experience I have ever had purchasing a car! Taylor in fiance was amazing too!!! I will definitely be back in 5 yrs to get my new Traverse!!! Thanks again Scott!!!

Everytime I am in your dealership your employees are so helpful, polite and they make the car buying process easy. I like that I can walk into your dealership and not have a pushy salesman on me. They give you the space to do what you want and when you need help they are there for you. Great job!

I've been a customer since 2015, usually servicing my Equinox at Joe Firment whenever possible. Each time, I've been treated with respect and in a very friendly, informative way. I'm not a car expert, and my questions are always answered in ways I can totally understand. Highly recommended as a friendly place to buy a vehicle, and a friendly place to get that vehicle serviced.

Everyone was so friendly & pleasant. Great experience!

4/24- Came in for an oil change scheduled at 10:30am, also wanted a rattling sound be checked out. Sat in the waiting area and did not hear anything from anyone until 1:30pm informing us my oil change was completed and I still need $1,100 worth of work done on my struts. I purchased the vehicle less than 6 months ago from this dealership and am being told nothing is covered under warranty. It is quite frustrating that I did not hear anything about my vehicle for three hours and that a 2018 chevy traverse with less than 30k miles purchased 6 months ago now needs all this work on it. I only put 3k miles on this vehicle in a total of 6 months of having it. If someone can please reach out to me and assist with this situation that would be greatly appreciated. At this point, I honestly would not return to this dealership nor recommend, and prior to this experience we have had great service.

I’ve been a customer since 2016 & was always happy with the service. I was always given a 10% discount because of my place of employment (GM). However when I recently went, I was told they were no longer giving any discounts….seriously:(. Being a single parent….any discount…..or help is ALWAYS helpful & greatly appreciated.

I was treated very well. They were quick with the oil change and took care of a minor recall as well. I am very satisfied with this dealership, I have been coming here for over 6 years now, everyone is great to work with!

The inconvenience this dealership has caused my family is immeasurable. We purchased a car two months ago that was defective. We purchased a used van that's engine did not work. I have only been in possession of the vehicle for only two weeks of the two months I've been paying for the car. After multiple attempts to repair the car the engine still does not work. It stalls on the highway and puts my family in danger. I have asked the dealership to cover the cost of my payments to compensate for not having a car that can fit my family. The customer service has been dehumanizing and offensive. Please do not patronize this Chevy dealership.

Bought my first minivan from Mike Manos! Could not be happier with it and the whole process. We brought 3 kids along with us and that can be tough. Mike and Bryan in finance were outstanding!! The service was incredible. I will definitely recommend Joe Firment to my friends and family.

Mike is very knowledgeable about the vehicles and listens to the customers. He attended to our needs and has gone above them. He has made appointments for us to bring the car in to have the remote start feature added to our new Malibu. He is making sure we are being taken care of. He really believes in his products and loves what he does.

Came in for oil & lube, recall check ( all was good on my truck, no service needed) Everyone was professional and in good spirits and in and out within 45 minutes. Great service department! Highly recommend Joe Firment Chevrolet

Absolutely horrible experience. We are more than an hour away. We saw a car we liked and called to make sure it was still available and if we could come in and see it. We told the sales rep - Don - that we were coming from more than an hour away. He told us it was on a different lot and he would have it brought over and ready for us to see when we arrived. When we got there Don told us that the car was actually up in Michigan but he had something else pretty close to what we were looking for. It was not at all what we were looking for. We were lied to intentionally just to get us in the door to try and make a sale. I was so upset that I even spoke with Don's manager who clearly didn't care. DO NOT WASTE YOUR TIME GOING HERE! Very dishonest. Sadly, the 'typical' car salesperson stereotype.

I had a very good experience here! James Wood was the salesman I was working with. The transaction was very smooth. He was transparent with everything and wasn’t pushy in the least bit. Thank you so much!

Told me it was a five hour job, charged me for a five hour job yet called me in three hours to pick it up, could have at least kept it the five hours so I thought it was that long. Added on repairs to the estimate without calling first. Gave me a 2 year warranty on $198 parts yet labor was almost $1000, boy what a deal. Way too expensive, should have at least got an autograph photo from Mark Wahlberg for what they charge for labor lol. I thought it might be pricey because the dealership was owned by a celebrity but thought I'd give them a try and the benefit of the doubt but boy I wasn't wrong, it was worse than I expected. Will not be back there again and will not recommend them to others.

Very helpful sales team! Everyone was pleasant to deal with from start to finish. I found my vehicle online and the salesman got with me right away to assist.

Brian Lilly made the sale of my new vehicle very easy . Everyone that I dealt with was very nice and I highly recommend the dealership to anyone..

Same old dealership, new owners and upper management. A square deal, clean, honest, friendly. Our small nonprofit bought a van and we’re happy with the vehicle and service.

I hate bringing my car in to the dealership. I do most work myself, but it isn't always possible due to time or lack of proper equipment. I had a bad experience with the previous owners at that location, so I was hesitant to bring my car in, but being an EREV, it was necessary to use a dealership. I am very glad that I did. I never felt pressured into spending more than necessary, and I really felt that the service manager did what he could to save me money. I could have done this work myself in this case and saved more, but on this occasion I really felt that the dealership's service department was well worth any extra expense - and that might be the first time I have ever uttered those words! This is also the first time I have ever given a dealership of any kind a 5-star review. I will not hesitate to return for any additional work.

Had a purge valve replaced on my 2021 blazer yall was awesome and polite thanks again chevy for life

Nark Wahlberg you scumbag go see these people you newb. They are a good team. Love my 2019 jeep. Stop neglecting your people. Mark, stop being a scumbag.

Nice people Excellent customer service Just remember its a dealership so maintenance is a pretty penny

I had a very favorable experience buying from this dealership. Pricing is fair and accurate to the market... they made everything a straightforward easy process. I would highly recommend. I had the pleasure of working with Matt and James, ask for them!

sales was very helpful and willing to go out there way to get a car you want

Don was solid, made the experience simple and easy. Didn't make me feel like I was at a car dealership, like at the other Chevy Dealership down the street, off of Columbia.... Thanks for the great experience!

Great experience, nice customer service many thanks to Rachel Kirchner , very professional.

Always get great service! I have bought numerous cars/trucks there!

They are always friendly they do great work gave me a excellent car till mine got done it's the only place I take all my vehicles. I recommend them to everyone 💯💯

Honest people, easy and smooth buying process. Brett and Mike are awesome! You will get the best deal possible here 🥳 Really patient and kind sales staff. Outstanding all around compared to other Chevy dealerships in the area we visited prior to going to Joe Firment.

Great service, they were not pushy and they were reasonable. We highly recommend Johnathan K or James W. I give it a 3 star because I like to take my car up there for free washes about 2-3 times a week and the first two times I’ve gone my car was washed it even looked like they did a quick wipe inside as well which was amazing and appreciated, but the few last recent times I’ve gone it was just like it was rinsed off with water which is unfortunate because I loved having that option after spending so much money there on a nice car and given that my car is black and salt is not its friend. All in all the sales team is great all around. Just wish the washes were consistent every time.

My salesman John was amazing! He got me exactly what I wanted and had me out of there with my new car in only 2 hours. He took the time to go over everything about my new car to make sure I was comfortable with everything. I will definitely be back to get another Chevy when my lease is up

The body shop manager could not have done his job any better, nor could the techs who worked on my car. What a pleasure doing business with your company and being treated like a customer should be. I knew when I had bought my Impala from Firment that it was the best car buying experience I had ever had and I have bought quite a few having retired from GM. The body shop experience was just as nice. Thanks to Mike and his team of five star techs.

Rachel and Darryl were very helpful, professional, and the process was good

Attempted to buy a vehicle out of state. After refusing to take my trade, I went to a local dealer and traded in no problem so the trade would not be a factor. After, I let them know I was extremely interested and could make the 5 hour drive the next day if needed to purchase. After several days of ignored emails and unanswered phone calls from two different people, I was finally given a call back to tell me it sold.

We had leased a Trax from Firment Chevy and it was a great experience. Everyone in the store was very friendly and very helpful. Tom Firment was great! I would highly recommend to family and friends to go see Tom if you need a car. He will take great care of you.

Had the worst car buying experience in my life at this dealership and I've been purchasing cars for more than 50 years . My wife had an appointment to look at a SUV .To start the vehicle was dirty is this anyway to sell a car especially when they know you are coming to look at that particular vehicle ? The salesman Don Harold spoke to my wife briefly then walked away never explaining any features on this SUV . Not being familiar with the push button start it took us a good 10 minutes to get it started and figure out all the controls so that we could take it for a test ride safely .Drove it around the block and when we returned Don Harold was nowhere to be found we had to flag down another salesman to return the key. It was a 35 minute drive for us and needless to say a waste of time ! We ended up going to another dealership AutoNation Ford , had a salesman who took the time to show us a couple of SUVs ,explaining their features and answering any question we had and we ended up purchasing from them . You lost a sale thanks to Mr. Harold I had to post 1 star to get this posted but I would not have even given it that !

After a couple of weeks of shopping used car dealerships, we were fortunate to find the van our church needed at Joe Firment. Right from the receptionist answering the phone, to my salesman and the service department, everyone was highly professional, honest and sincere. God smiled on us when we were sent to Joe Ferment!

In the market for a new truck. Your internet says you have a ton of inventory but after driving 45 miles, we fine that you do not have any new Silverado 1500 Crew Cabs. Poor advertising. Poor service.

I told them the price I expected (which was researched and reasonable) and they gave me a good deal to make sure I kept leasing Chevrolet. I went in knowing what I wanted and the entire leasing process took approximately 1 hour. Everyone was nice and professional.