Howard Hanna Avon Center Rd, Avon

My only interaction with this branch is with Donna Templeton (Agent) after closing, when I requested the physical keys to the home we purchased. She represented the sellers, and completely shirked any responsibility of making sure our agent received the keys to the home. She instead gave a number to a locksmith to our agent so that the financial burden to re-key the locks fell on him. It sounds crazy, right? When a person has over 15 years of experience in the Real Estate business, you would think that this would be one detail that would not be overlooked. I do not know how a person with integrity sells a home without providing keys, and then uses the excuse that it was a coded door lock so she never had access to the keys, as an excuse to never provide them. It is the duty of the agent, to make sure these fine details are taken care of and that the closing is as seamless as possible. I was told by Donna, that during the final walkthrough I should have received keys, and that it is no longer the seller's responsibility to provide these keys. I asked numerous times for the keys to both the shed and the home during and after walkthrough, but was told I would not have access to them until the title was transferred to us through our title company. So, if the walkthrough occurs prior to title transfer, then how was I supposed to receive the keys? And if she didn't have the keys to turn over, why was I sold a house with no ability to access, aside from a code that was programmed by the seller? Many questions arise from this sale, and I do plan to take steps to remedy this, it's just a shame I have to do this on my end, instead of the selling agent taking on this responsibility since it was her job at one point. I'm sure if the house didn't close yet, she'd be bending over backwards for me, but since we already closed, our conversation ended with her disconnecting my call because she "had other things to do". I wish I had a better review to report...

I am so happy to be with this office. The office staff is so supportive of all the agents and the agents help each other along with our great office manager Meghan Kopp. Not to mention we have the best Loan officer Rob Hixenbaugh who works hard to make sure our clients are happy and satisfied.

Fantastic place to work! Manager Meghan Kopp goes above and beyond to support all agents. Great team spirit among agents in the office who celebrate each other's successes.

I am proud to be a part of this office of knowledgeable agents that network and support each other to help all of our buyers and sellers. There is so much positive energy, and It's easy to see that we love what we do.

It has been said that the world would be a better place if more people were "short on words." With that being said, isn't everything better when you have nice sociable colleagues to work with.? Well, the Howard Hanna office in Avon is that place.

I am so happy to work at the best Real Estate Office in the Nation! Our office with bright and new, with the most knowledgeable support staff! Our technology is second to none! Our Manager, Meghan Kopp is brilliant, energetic and plugged in to our market and all of our tools! This is where I shine and grow!

Awesome place to work! Manager, Meghan Kopp is power in a bottle! Commitment to excellence! Meet her Team Today! Outstanding agents, Outstanding Results! Open 7 days a week to meet your real estate needs.

This is an amazing group of people! Our office support staff keeps everything running smoothly and efficiently. And the office manager, Meghan Kopp, is readily available for training or problem solving. Best team on the west side!

I used an agent from the office 3 years ago to buy and sell my home, and it was such a great experience that I decided that's where I NEED to work! A fun and friendly office!

WARNING!!!! Do not waste your time!!!! Jeff Cain is absolutely horrible! I contacted Howard Hanna and they forwarded me to Jeff Cain to list my property in Euclid on the lakefront. This guy doesn’t follow up and will completely waste your time.