Marine Federal Credit Union Jacksonville

Overpromise & Under deliver! If you live near numerous MFCU locations this may not be a bad option but I can't speak on the customer service of the actual locations. It was great back in 2006 but then again so was the overall service of the credit union. Now, I only keep this account because of the good interest rate on the checking account. I work for a large regional bank so I understand the need for fees and can put up with more than someone who may not have the same work experience. However, when I started getting charged a fee from MFCU to use another banks ATM I was confused. I understand paying the ATM fee of the bank who owns the ATM but Marine Federal charging me an additional fee on top of that is ridiculous. The customer service when you call is useless as well. If you ever plan on leaving an area where there are multiple MFCU locations I would suggest getting a new primary banking option. They do have shared banking options with other credit unions but you can't even use their ATM's in most instances without an additional fee from MFCU. To give you an idea there are 2 ATM in the greater Cincinnati Ohio area that I can use without a fee, it's not worth the trouble. If you are able to get in touch with a supervisor good luck. The last one I spoke with was very condescending and acted as if he was doing me a huge favor just by speaking with me. Do some research and find a bank or credit union that won't be a hassle when you leave Jacksonville.

Fast service here is a joke. Literally was in the drive thru for 45 minutes and it's a drive thru! There was only one other car next to me. And I didn't have a hard transaction at all. This isn't the first time this has happened I actually come here all the time to make my car payment and it usually take's them about 15 minutes which is crazy considering it is a drive thru ! But I gave them the benefit of the doubt and just kept coming here. Now this will be my last time ever coming to this location I do not have time to just sit around for 45 minutes and wait for something that is so sinple to do!

Love Marine,have been with them for years,great people,they go out of their way to help you.I have several accounts with them,my cars and soon my mortgage.Have delt with lots of banks but this one is a keeper.Keep the great job!

Marine federal of Jacksonville is a place I would run from some of the staff is just rude they leave you holding forever am not to mention an employee but the name Terry rude an horrible customer service her job should be in a factory bc she is defitnetly not customer friendly rude and demanding as if she try's to scare people!!!!

Service with a smile should be their mato. They answer all your questions in an easy way to understand. Great rates.

Marine Federal Credit Union is comprised mainly of Military pariahs' looking into the actual Marine Corps. They are a business, in it to make money like every other business. make no mistake they will not do you any favors or help you out if it doesnt help them. buyer beware, its all about the almighty dollar, regardless of your deployment or finacial status they will do everything to get money for themselves.

Been banking with them for over 10 years. That doesnt matter to them at all. They say that their customers are important and they're there to help, i call BS. To them your just an account number. They won't lift a finger to help yheir customers. Terrible bank.

4180 Western Blvd. The representatives there are rude and uninformed and incompetent. We ordered checks from a representative. We waited and waited. No checks. We went back to inquire about them. They were never ordered😡 They didn’t even apologize for their mistake.

You would think that they would help a fellow military personal out but they don't. They have the power to help but choose to do nothing. I wouldn't recommend this bank to anyone.

SMFH I'm never going back, good thing I came in today. I happily closed my account and took my services else where!!