Marine Bank Village Green Pl, Champaign
+1 217-239-0100
http://www.ibankmarine.com/
2434 Village Green Pl, Champaign, IL 61822, United States
Services
- Account Services
Marine Bank Reviews
M
Banked here for about 10 years before I finally drained my account to close it, even then there were issues with me doing that. Highly recommend making a different banking choice. I would agree with another reviewer. If you have no issues things are fine, but even processing large checks seem to be difficult with unreasonable processes. This branch in specific is lacking in customer service and high in turnover. The branch on Neil is much more pleasant but they all adhere to the same archaic practices that are behind on the times.
We are sorry to hear that you’re unhappy with your experience with our bank. We try hard to meet the needs of our customers and offer the best service possible, and we hate to hear that you feel let down. In regards to our procedures and policies, we understand that they can be inconvenient but they are important because they keep our customer’s accounts and information safe. Though we have been in touch with you about this via email, we would appreciate the chance to talk to you more about this over the phone. Please give us a call (726-0660) at your convenience to speak with Pam.
C
Great hours and decent personal service. They didn't inform me of all fees during a conversation specifically about the scenario. And then later stuck me with a large fee they wouldn't erase leading me to close my account. Their online portal leaves a lot to be desired.
M
I am very pleased with the professional services by Marine. I have worked with Marine for years with personal and business accounts. I look forward to continuing to work with them.
J
I don't write reviews very often, but if I could give a negative star rating to Marine Bank for customer service, I would. I have had an account with Marine Bank since I moved here in 2015. As long as you don't have any issues come up, they are fine to work with. However, if anything comes up that is out of the ordinary, like fraudulent charges on your account, don't expect them to be capable of understanding the situation or to handle it in a timely or careful manner. They advised me to return an item that was mailed to me by mistake and that charged my account $70. Marine Bank assured me that by returning the item and showing them proof that I returned it, that they would handle the fraud activity and I would regain the amount lost. Instead, I returned the item and brought the proof to Marine Bank and was later told they could do nothing about it. I spoke with a teller, who did not refer me to management, even when I said I would be closing my account. Then, I emailed corporate offices, who appologized for the "frustrating experience," but they did not refund me the amount. They just agreed to let me close my account via email. Very unprofessional. Very customer un-friendly.
Hi Julie, thank you for your comment, we appreciate all feedback from customers. We apologize for the miscommunication, we should have made our instructions clearer. In regards to your concern of our ability to handle out of the ordinary issues such as fraudulent charges, Marine Bank has an entire department dedicated to protecting our customer’s accounts from fraudulent activity. Your situation was not an issue of fraud but that your order was not cancelled according to the requirements of the merchant. After confirming the return policy of the merchant, which is that returns are not accepted, we finalized our investigation. We did our best to assist you with this matter but because this is an issue with the merchant’s policy, we are aren’t able to further assist you. We wish you the best of luck in resolving this with the merchant.
b
Mortgage lenders should never waste your time for 4 months, shouldnt even waste a week of someone's time let alone 4 months! Banked there since I was 16 and thats what i get. Close on my place in a month with no help THANKS MARINE BANK AND TEAM! 👍
Hi Trav, We appreciate your feedback, even though we are disappointed to hear you didn’t enjoy your experience with Marine Bank. We are truly sorry for amount of time it took to gather your information. This process can take some time to develop, but because of the large financial risk to us as a lender, it is necessary. It is not typical to wait for months, but it does happen in some instances. We wish you the best of luck in the home buying process and once again, we apologize for your long wait during this process.
B
Always very friendly, helpful and quick!
Thank you Bill! We appreciate hearing from our customers!
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FAQs
1. How Can I Contact Marine Bank?
You can make them a phone call through this phone number +1 217-239-0100. Or you can visit their website and fill in the request form online.3. What Services Can I Get From Marine Bank?
Marine Bank gives you a long list of services which include: '- Account Services
5. Is Marine Bank an Agency or a Lender?
Marine Bank is a Bank. To make things easier, iPaydayLoans serves to get you connected with more than 100+ lenders over the internet. You can secure a personal loan online here with no credit check.
2. What Is the Location Of Marine Bank? How Can I Get There?
Marine Bank is located at 2434 Village Green Pl, Champaign, IL 61822, United States. You may refer to the map and locate the fastest way to access it.4. How Can I Secure a Loan at Marine Bank?
You can visit their website and fill in the request form online. If you are looking for same day payday loans over the internet, you can come to our website for more details.6. What Happens if I Fail to Pay Off My Loan?
You can talk to your lender if you have difficulty making the payments. Different lenders have different solutions to late payment. Please always check the terms before signing the loan agreement.7. Does Marine Bank Offer Bad Credit Loans?
Yes, but if you want to boost your likelihood of securing a loan with bad credit, we can help you out! Just visit our website to get an installment loan even with bad credit.