Madison County Community Bank E Base St, Madison

No Southern Hospitality here. My family and I switched from another large bank in town by a friends recommendation and have had accounts here for sometime. The upper management staff is wonderful but it’s an older teller that we deal with, one on one regularly that is unpleasant, unhelpful but, mostly, primarily unprofessional. For this small growing community, this is not the welcoming image the bank should wish to present to represent itself to the growing and diverse public. Even their phone presence is not particularly friendly or professional with a very young inexperienced person answering and greeting . Something is awfully amiss in their training as even the most simple services and deposits become an issue. Over-all certain services are lagging behind or not available as with the larger banks. Wire transfers and other services that are commonplace they don’t provide.