M&T Bank Annapolis Rd, Halethorpe

I've had M&T for many year's and today 3/9/22 my experience with the lady at the drive-thru is why I'm switching banks!!! I watched her talking to co workers about my account when I only wanted a simple withdrawal so I do not feel safe with my information due to the employees you have at this location. I have continuous problem everytime at this location. I would give 0 stars if it we're an option. I hope you get better employees for the safety of our information

Me and my fiance went on vacation 19 days ago, and got robbed. So we don't have hard IDs and our bank cards any longer, of course. Yesterday my fiance went to this branch with his paper ID and his work ID and paystubs. He provided my whole name as well as his, and both our socials, since we have a joint account. When we first got back we went to a different Branch, that helped us take out a few hundred dollars from our account given the circumstances, and she told us we could do that once to each different Branch until we got out new IDs. (Which is harder rn due to covid). So yesterday, he went to this location without me, thinking it would be okay since it was okay at a different Branch, not thinking that he'd be harassed based purely off of the color of his skin. They refused to help him. They acted like all his documents were "photo shopped" as well as acting like his signature was incorrect, as though the reps at this location are signature specialists. But if they were, they'd know it's a little different each time. Common sense. But my fiance is a Mexican American. I am a white woman. They didn't act like any of my information was fake when I went with him, but then again the rep we had when we were together was a beautiful black woman, so she probably wasn't intimidated by the color of his skin, nor did she aggressively assume that he was lying about everything. His usually simple trip the bank yesterday ended in the manager, Michael, threatening to call the police on him. And I've known this man for 10 years - he doesn't get loud. He's horrible with confrontation, I know he wasn't combative, though they said he was. I have known people to SAY he's aggressive, for simply standing still simply because he's a Mexican man who's buff and tattooed. Scary right? The worst part is - this branch is walking distance to a Mexican grocery store. Absolutely disgusting. We will absolutely be switching banks as soon as I get my ID, because now I know I have to be there with him, BECAUSE IF HE GOES ALONE SOMEONE WILL CALL THE COPS ON HIM. Obviously we are frustrated by lack of access to the money directly deposited each week. 19 days of bills being unpaid and no money, and making weekly deposits. No way to get a new government ID because of covid. Seriously you couldn't be better?

Much quicker the usual. Service in that aspect is getting better. Always was friendly.

I sat in the middle drive up window waiting for someone. Two cars pulled up in the 3rd drive up and they acknowledge them and took care of them without saying anything to me I had to hit the call teller button before they knowledged me and then still took way longer than it should have been. Sat in the drive-through for about 20 minutes to deposit cash. After I send the carrier they came back 5 mins later and said welcome someone will be with you in a minute. I told her I already send the carrier and I’ve been sitting for 15 minutes all she said was someone is working on it and walked away. Don’t go to drive thru!!!

I love M& T bank i am their customer for many years i was upset with potapso branch service few years ago and stoped coming to this branch. And recently started coming back to this branch because of oksana she has been so helpful every-time. Goes above and beyond to help me with a smile every visit. She is truly is a gem. My business account was compromised recently and she was very helpful setting block and opening new account etc. keep up great work we love you thank you for putting us at ease during this situation.

The customer service was shot. The teller who help me from first window was kind and polite and very helpful by calling me while I wait outside to open a new account for my minor niece. But when I was called in for my appointment The rep took another customer in my place. Who was not on the list to be next. After walking to tellers window and informing her of the lady’s oversight. The customer service agent seem as though she had an attitude with me. After wait 2 hours , they should have offered water and bathroom. Customer service is notta...

I only come here when I’m at work and every single time I am the only car but somehow wait up to 30 mins for a deposit. Now I realize why the drive thru is always empty, they won’t attend to you. They won’t even acknowledge you or let you know if their behind the way other places do. Just drive a bit further to a different branch, even with 3 cars in front I get out on under 30 mins elsewhere.

This is the slowest M&T branch I have ever seen one cashier inside and one cashier in the drive thru. Ten customers in line inside, i waited in side for 20 minutes. Then my brother told me the line short in drive thru so I went to the drive thru.Three cars including me. I been in lines for an hour at this branch SMH.🤦🏾‍♂️🤷🏾‍♂️

This is the slowest bank in town. You call in a change order, and it is never ready. I went into this branch, completely empty walked to the counter, told them I had a change order. The lady at the counter said, “Did you call it in.” I said No I didn’t call this time, I have a really small order. The teller stated, it will be a while because I have to finish this first. I work in the fast food industry, in my eyes, nothing is more important than the customer’s experience. Where is Toni and Steven because these new tellers have no sense time.

This is a lousy branch. I sent rolled coins in through the drive through tube, which I've done many times before at other branches, and was told I had to come into the branch because they are unable to send coins thorough the tube, which is obviously ridiculous since I sent the rolls through the tube from the drive through. (I sent a roll of dimes, a roll of nickels, and three one dollar bills asking for a roll of quarters and an empty quarter roller so I could roll up my loose quarters and be in my way.) Nothing but a miserable and nasty attitude from the older blonde woman (who refused to give me her name when I asked for it) who then gave me further attitude and rolled her eyes, muttering something under her breath when I told her since she was unwilling to help me in the drive through, that I would be cashing in loose change as well. Do not use this branch. Their customer service is horrible!!