M&T Bank Sterling Pl, Brooklyn

It was very imperative to me that I take the time to make this review because the miserable individuals who work at this bank are drowning in both internalized and externalized racism and they need to be checked immediately! Now let me first start off by saying I have lived in this neighborhood my entire life, used to walk past this bank at all different stages of my life, it wasn’t until this year as a grown adult I finally made my way inside of it. My fiancé had received a check from a car dealership after he had tried to purchase a car from them and the deal went through, they returned his deposit in a check. The business owner did his banking with M&T bank so when we went to my fiancé’s bank (TD Bank) they recommended we walked up the street to M&T because we would be able to get the funds faster from the bank which the check was written from. On the five minute walk there, I called them to explain the situation and spoke to the rudest woman I have ever spoken to in my life over the phone, she was so dismissive and condescending and somehow managed to profile us over the phone, told us they would not cash the check because we didn’t bank with them. I was flabbergasted but I’m not the type of person to take that lying down, so I told my fiancée we were still going to the bank! I first went up to confront the lady who I spoke to over the phone, while my fiancé stayed in the waiting area with our child. I asked for the lady I spoke to on the phone and proceeded to ask her why she thought she could speak to me the way she did, and demanded she give me an actual reason why the check could not be cashed…she was extremely RACIST and disrespectful and treated me like a criminal! Now me and my fiancé switch and he goes up, surprise surprise she cashed the check for him. Guess what the difference is between me and my fiancé? 👩🏾‍🦱👨🏻! This branch needs to be closed down IMMEDIATELY because there is a abundance of reviews mentioning this same kind of blatant racism…and it’s disgusting. The women who work here are miserable and self hating individuals and it seems they come to work every day to project their sadness about their lives onto other humans! Get a life or a therapist and don’t cause racially based trauma to black people just trying to live their lives! What losers…

Called to ask a question about my account and was asked did I open the account at this branch and when I said no I was asked then Why was I calling tht branch…. Very unprofessional and rude

Horrible bank made apt to open account and they refused to serve me because there's a different branch closer to my house

This bank often times refuses to reimburse fraudulently stolen funds and has rejected a CFPB and BBB complaint.

Customer service is great here and everyone is professional and accommodating.

This branch is horrible. I visited this location to withdraw $1400 out of my account. I was asked questions about my account which I confirmed. I presented my I.D as well as the matching debit card instead I was still profiled by the teller named Nessma Salem. Before my transaction began I was skipped by an elderly Caucasian woman which made me feel uncomfortable but I ignored it. Then when it was my turn I immediately got dirty looks and the teller spoke about my transactions loudly which me super uncomfortable as I did not want the people around me to hear this . I had all the funds available in my account I had all my proper identification but the manager was still called. The manager Yvonne Colley intervene had a private discussion with teller Nessma then immediately took my withdraw deposit form and rudely told me I could not withdraw my money. I was shocked as this is my hard earned money this my account I could t understand . There was no real reason . Then she informed me that I opened it online (again more uncomfortable facts being said out loud to the public) I said yes there is a world wide pandemic why wouldn’t I been safe months ago and open it online . She rudely continued proceeded to be little me and make feel like a criminal . She shut her office door and took my deposit slip ! I was outraged . Amara Roberson stepped in a thanks to her she spoke with professionalism and deescalated the situation . This was the most embarrassing experience I’ve ever encountered in my life. To be profiled and the out spoken degradation . I am proud African American father and business owner and never in my 33 years of living have every had an experience like this . I am changed for life

Always a pleasure working with M&T. They’re friendly while in the branch and call to check in periodically! They also have fee-free accounts. 5/5

This is the worst bank in the world worse than any bank in third world countries. They are thieves. They are very lousy and angry people.

Very good personal service with effective professionalism . Found the rates for foreign exchange much better than nearby competitors ...

Excellent service little to no wait time... Friendly tellers