M&T Bank Bowie Rd, Laurel

I visited M&T Bank on 6/5/22. After my multiple poor experiences with customer service I am changing banks. I know longer have trust in them with my money. I had an unauthorized purchase with my card. I called and spoke to someone on May 28th. She told me she was sending out a new card and canceled my other card. I then called back a few minutes later because I had a question. The lady asked for my social security number. I did not feel comfortable as I put in the same information as I did over the phone with the automated system and the other person who I spoke with did not ask for that information. The lady was very rude and disrespectful. When I was asking questions regarding the information I put in the system. She then hung up on me. I then called again and put my same information in the recording and another lady answered she was nice and explained my questions and also gave an excuse as to why the lady needed my information when I already put in it the automatic phone system. Experience at laurel branch: I spoke with a manager a few years ago regarding workers at this location nothing as changed. Not having a card since 5/28/22 I needed to go to the bank and withdraw cash. I also had a money order I wanted to cash. I then asked the man if he knew when my card would come and about the investigation with the purchase. The man looked in the system and told me that the card was never ordered but it was cancelled and that it would take 5 -6 business days not including today or tomorrow as tomorrow was Sunday. At that moment I was in shock and angry. I told the man that I was already told that last week. I then asked if there was any way to get the card faster. The man told me I don’t know I’ve never done that. The other man next to him said you can expedite it and wave the fee. The man then asked my for my social security number. After I put my account number on the deposit slip, gave him my ID, and verified four of my last purchases and deposits within my M&T app prior. I told him I didn’t feel comfortable with giving that information. I’ve gotten a card before at a different location. They did not ask me for my social. He then told me I already have it and just wanted you to write it down. He the proceeded to write my social security number on a paper. It honestly felt like he was taunting me. At that point I did not want to deal with him or the situation. And made that clear. During that conversation he said I would not have a job if they did not trust me. In addition he said you have your money you can go. The withdrawal was completed first. We were at the attempt of issuing a new card. Both comments were extremely unprofessional and nothing was accomplished as I still don’t have a card. But at this point it doesn’t matter because M&T will no longer be my bank.

This M&T Bank has very poor customer service! I would never recommend anyone to open an account at this branch in Laurel or even to use this location.

This place has horrible and slow customer service. I called the bank and ask them several times for somebody to call me back. After talking to someone they assure me that someone will call me back about my inquiry of safe deposit. Guess what nobody called me back and when all the time I have been to this location staff is not friendly at all. Slow and lazy. Plz close this location it’s better for you guys as it doesn’t represent the good customer service for M&T.

I’ve had the pleasure to work with Toyin (I hope I spelled her name correctly). She has always been very helpful and diligent in working with any issues that may have come up. If you have to go to this bank branch always ask for her because she will make sure that you receive the best, customer service available.

Horrible customer service . I literally standing for 25 minutes and counting as it takes two tellers to cash a check from their own bank . Minus the fact the deduct a 2 precent processing fee from their own check never heard of that in my life. Definitely wont go to this location or bank with M&T Bank. I don't believe in giving banks free money SMH .

I didn't have any issues when I went in to get my name changed on my account. I forget his first name but Mr Rivera helped me a lot with any questions I had. It was a quick and easy process

Not all branches are the same but this bunch is lazy. I'm tired of coming to get service and seeing a bunch of people on there phone and they tell you to wait. I'm tired of people not wanting to help or have decent customer service skills. I'm tired of coming and people acting like they don't care about you the customer. Do better be better at this location

This location is horrible. I was told that my check was on an extended hold, when the balance displayed that all funds were available. They discriminated against me. I asked to have a copy of that policy. She stated they dont have a written policy. I let her know she lied. I went to another location and i was able to complete my transaction seamlessly. I asked the other teller was their anything on hold on my account and the rep stated No.

This bank its petty. They charge 2% to cash a check from M&T. Just because u dont have an account. I've never had a bank charge to cash one of its own checks. NEVER WILL I OPEN AN ACCOUNT IN THIS STUPID BANK.

Awful customer service, the tellers move in slow motion. Like they don’t want to get stuff done. It’s painful to go to this location. I rather drive to Columbia to get banking done.