M&T Bank W Genesee St, Syracuse

Really horrible customer service. Sat there for an hour the other day waiting for my money until 40 minutes went by I finally said what’s going on? And there system was down.. Couldn’t have told me that earlier? Problem after problem here.

Bad visit today. Account was closed while out the country. Teller was very disrespectful to us. When explaining to the teller about the account closing and she just kept shaking her head saying there’s nothing she can do when we asked to sit with a branch manager to figure out why it was closed she did not want us even sitting. When we were the only ones in the bank we sat for about a half hour watching customers walk in get greeted and sat with a branch manager before us. It was clear they did not want us foreigners in there. I will close my other personal account on Monday due to the disrespect and embarrassment they caused me.

I have dealt with M & T for several years but mostly a different branch. I use this one exclusively now because I find their service much better. They've always been courteous and helpful.

The bank offers a convenient location but looks old and stale compared to many other local banks. The customer service here is lackluster and mediocre. This bank chain offers many locations throughout the area, so it's a good choice for customers on the go.

The teller was very rude. The next time I go their, I'll get into a different lane.

I have to add to the litany of other comments about slow customer service. I have been sitting here for an hour now waiting for a banker to assist me. There appears to be no one else who can do what she does, she has been with another customer all this time and was quite abrupt with me when I responded that I did not have an appointment. As far as the rest to the staff, they seem to be moving people through here fairly quickly for the usual deposits and withdrawal stuff that could be done at an ATM.

I walked in at 12:05 pm on a week day an there were three customers in line and 1 teller. The teller was very involved with her customer and I wait for 5 minutes without any sign the matter would be resolved quickly. Two employees walked through the bank talking to each other and seemed oblivious to us. A male in a suit had a scowl on his face as he walked from his office, picked something off the printer behind the tellers and walked back to his office, not saying a word to anyone. I noticed the drive thru was empty so I left for the drive thru. I waited another 5 minutes after I sent my canister with a simple deposit. Another customer pulled up and we both waited. The teller eventually served us, but at the same time, so I continued to wait. Unfortunately this is a typical experience at this location.

Clean and bright office. Dan who helped us open an account was courteous, patient and professional. It was a great experience going in this branch. The location is very convenient too. Next to all kinds of shopping and dining options.

The atm in their lobby area ate my bank card... They told me to come in the next day to get it because they were closed (it was 5pm when this happened) I'm Currently there, the next day, and I've been waiting for 30 minutes for someone to help me. First I had to waste a 20 minute drive out here to get this, and now I'm wasting my day off waiting for them to help me. I will be switching banks.

Horrible customer service. Waited in excess of 40 minutes for a simple notary action with no one ever acknowledging the wait or apologizing for it.