M&T Bank Transit Rd, Williamsville

It's a good bank to use if you direct deposit like myself. The tellers however are a bit slow when I do have to go inside. Luckily it's not very often. I don't have a car so I don't use the drivethru. They do have a 24/7 ATM which is locked via card. (It's your bank card you insert as a key) I really like this feature and it feels like it has an added safety to using the ATM, especially at night.

I have to do banking often and I usually go around lunchtime. The drive-through is always backed up, and inside the bank is no better. You are lucky if there are two people working between the drive-through and inside the bank. The wait time is always long.

Horribly slow. If you are in a rush, do yourself a favor and go to a different branch. This branch is only about 5 minutes from my office. Yet, I prefer to drive to a branch that's 15 minutes away from my office. Don't ever think you can do a quick deposit at this location. Always expect to be there for a minimum of 15 to 20 minutes. I have sat in the Drive-Thru for over 30 minutes to make a deposit.

I was the only person i. Line and still had to wait as several employees stood around talking casualky and looking at their phones. Many employees but very only one person helping trive up and front teller. Very disappointing avoid if possible.

Horrible experience ever there was a problem with a deposit and asked the lady questions about how to fix the problem if not someone will loose there job we’re I work and she replied “GOOD THEY SHOULD LOOSE THERE JOB” I mean who says that why would you wish that on anyone to loose there job..

Highly recommend not trusting any gentleman with the name “Gary Lang” calling from corporate at M&T. Will make false statements and accommodations that he does not follow through on. I call about a loan payment, asking it to be moved to a later date due to unforeseen circumstances. He proceeds to call me back, let me know that the payment has SUCCESSFULLY been canceled. I then wake up the next day to the payment taken out of my account. I call back today, monday, asking why the payment wasn’t canceled, he proceeds to tell me “it’s a lost cause”. Taking my money after telling me the payment was canceled is a lost cause. 0 professionalism at making the situation right. Clown.

Do not use this bank for a mortgage. They are the most incompetent individuals I have ever worked with in 15 years of practicing real estate. Over 45 days in escrow and they still cannot get their borrower closed. This transaction has been extended 5 times now all due to their inability to do their jobs and get loans closed. Sellers shouldn't even consider accepting an offer from a buyer who submits a pre approval letter from this bank.

I have now been in the drive thru line 22mins. Average time at the window per car 11 minutes. Unacceptable.

Slowest Bank drive-thru I have ever seen in my life. Every time I come here I sit in line forever

Best group of folks ever! I love Diane she is so friendly and amazing!