M&T Bank Somerville Rd, Annapolis

Been here a few times and had good experiences. The manager was especially considerate and professional during my last visit here.

The bank is extremely slow with clearing checks that were suppose to be cleared days ago. M&T is one of the most known banks but it might just be be the worst. It's very hard to obtain your own money. The customer support member at the branch decided to hang up on me as I was about to ask a question. Instead she says "Okay" and hangs up. Very unprofessional. I recommend going to a different branch. It's worth the extra drive. Or simply switch to a new bank.

I have been banking at this location for years. Let’s call it 10 years. I had accounts at BBT and BOA prior. Both of those banks treated me poorly on several occasions, thus the change in banking. Since I have been a member of M&T I have encountered nothing but positive experiences with this branch. Have there been some minor banking problems? Sure, we are only human and it can be expected. Either way, if I encountered an issue, they were always met with care and resolved reasonably. I have opened several acounts including checking, saving, credit, loans and business accounts. It’s fair to say I have a little experience with their services and this branch. For me, there is no other bank that gets my business.

I would give this branch a 0 if I could. I went there instead of our normal branch because it was closer and deposited a large check, tracked it thru to make sure it made it thru the system of the next several days. Bank statement a week later confirmed all was ok. 3 weeks later when online in the account I noticed an additional transaction for a large withdrawal on the same day as the original large deposit. Bank teller made an error, tagged the next transaction after mine to my account as well. Now nearly 7 weeks after the transaction and still not resolved. M&T is a good bank, this is a terrible branch. Never again for me.

Attempted to ask for help. Was told a call back. Was told they could not help. Small business stay away. Supervisors did not even help. Spoke to a Gabrielle and stated to look else where for help because the business manager was not in

Kim Knight was wonderful in assisting me and my son with a difficult transaction. I have banked with M&T for approximately 10 years and Kim is up there with the best in customer service and her knowledge of figuring out a complicated transaction. Thank you Kim. A.Krimm

I had a great experience with RJ at this Branch today. I called with a question about transferring funds from a CD that had reached Maturity to a Savings Account. RJ was not only exceptionally helpful on the phone but also when I came to the Branch. He was pleasant, informative, and wonderful. He walked me through the steps and helped me sort out my accounts. I hope that the management team knows what a great asset he is to this Branch. I will definitely come back here. He is welcoming and very helpful! :)

I made a worst mistake of my life by opening a bank account in the M&T bank. I had all my automatic payments setup but they closed my account without any warning or update. Just because of their unprofessional way I got fined by credit card cuz they closed my account. I would rather pay monthly fees but get an account somewhere else.

Horrible wait time, worse customer service. I waited for about 20 minutes to get seen by one of 2 customer service reps in branch. Once I got in the private office, the woman was very abrupt and abrasive towards my simple request. There was printer trouble (which was not her fault) and instead of asking if it would be okay if she helped someone with a notary...she states that she is doing it and leaves the office to attend to someone else. I think the most disappointing thing was when she made an error for my request, instead of acting contrite when I pointed it out, she gives an obnoxiously loud sigh, and goes to the computer with heavy clicks/keyboard presses. As a customer, it was apparent that she was not happy doing her job in helping me, and I was more of a bother than a customer of M&T. This is the first time I went into this branch and I can say with 100% certainty that I will drive to my hometown branch when I need service rather than go to this one again which is closer to my work. I was going to put a complaint to the manager but it didn't look like there was a team leader or manager on the floor. I am very disappointed with M&T as I have been a customer since I was very young.

Called this location for some change and coins. A representative said change will not be available until noon because the person in charge is not available. Wanted to talk to the manager, he is not available too. Service is not available when needed.