Lou's Jewelry & Pawn S 69th St, Upper Darby

This review is definitely going to be a different one. I haven't ever thought about going to a pawn shop before, until I had to. The best advice I can give you. Do not come here or anywhere else thinking that these businesses are going to give you the best deals or even care to give you the best deals. The money will only be good if it has bad energy from a popular product.. If you are desperate with good energy, please stay away.. Spiritually speaking they Will knock you down every single time. When you walk in here make sure to have on a mask. They will not let you in. But personally, the energy wasn't bad but off.. it is Clean and organized and this business likes specific, classic things. Apple products aren't one of them or at least the ones older than 2018. He says the MacBook Pro with 13.5 retina, in good condition that he didn't even look at in the box, was worth a little over $400 and offered me the lowest price that he could give, which was a solid $200. Compared to paying $2500... I have other products as well but seeing as he was only willing to give me $50 for a classic gold ring marked with 5 years of celibacy, I knew then and there this was a very steal your energy type of business. If you are desperate and do not know the worth of your own energy. They will make more from the bounty of your energy, than the product itself, giving scraps added to your lifespan. Be careful in general.. The reality of energy stealers. They know the true worth of your items from your energies and will give you a low ball price but behind your back will make triple off not the product but the energy it provides. Just because this business seems clean cut, does not mean you sell your energy. That's what you're doing. Know your worth and give your products to someone that needs it or a loved one to add positivity to their life.. it will be beneficial to u and whoever you give it to.. imagine selling your fire energy that you put on a product for 4+ years and they want to absorb it for $200? This is karma in itself on the seller. They take on your positive patterns, habits and abundance in exchange for their health and things happening in their life from the specific buyer. It is real out here. Being desperate doesn't get you far. Being aware of the goodness in you will.

Brought a piece of jewelry to loan against, it’s been appraised for a few thousand and the guy behind the counter told me it’s not worth that (he said maybe $400). I have the appraisal at home. Guess who won’t be getting my business, Lou’s. To top it off the guy was rude and laughed in my face when I told him what it’s worth. Don’t give this guy your business!

Called to get the current spot price they were offering. Refused to give me a number over the phone. I understand the unwillingness to provide a quote for specific items, that's completely reasonable. My issue is when a business will not provide a number which should almost be a standard depending on the current market price and other factors unique to that business. It leaves you wondering what kind of shady used car salesman tactics they are planning to employ after sizing up their prey. Would not waste time driving or walking a few blocks or miles. Don't bother calling either since they are unwilling to give any pertinent information over the phone. Finally, I'm truly happy for any company/small business which has the financial fortitude to repell potential customers in the current climate. Sincerely A small leak 😉

Very Friendly Staff, Parking Sucks big time.. Fair deals, and will take what many smaller places wont.. Your stuff is never worth as much as you think. Still good experince

Hey, Lou's is always there when you need to visit. It's a small piece of mind to know you have a plan B. Have a Great Weekend Everyone!

I got paid $50 for brand new Burberry glasses still in the box and all... but I needed the money so I accepted the offer.

I had some old jewelry got a decent price for it they have unusual things to buy and sell a very good store a satisfied customer

I really like about lou's thy offer extend layaway long as payments are being mad

If any of ya'll have second thoughts about leaving behind your valuables for a loan at a PawnJawn (as I did!) then STOP!!! The whole process obtaining a loan was timely, efficient, thoroughly documented, photographed, and explained in detail! The terms are better than some banks and credit cards! The staff were all extremely professional, knowledgeable and friendly! I only wish that Mr. Lou was on premises so I could tell him how much I adore his crazy videos, old commercials and most importantly, to thank him. For allowing those of us that need help when we are at our most vulnerable, to do so with kindness, fairness and respect. Thank you Mr. Lou! I adore your facilities with the plethora of truly unique treasures!

There as never been a better place of business as far as pawn, Good service and GREAT PLEASANT AND FRIENDLY SERVICE LOVE LOU'S. WOULD RECOMMEND THEM INTERNATIONAL 👌

Excellent shop overall. The staff are friendly, which is a major plus. Lou, the owner, was awesome to work with, and I bought 3 items there that are well-worth it. It's all about knowing what you want to buy and how you value it, as well as having knowledge about an item or items you want to own. Their customer service, which they have down perfectly, made my buying experience that much easier. Very few shops, since I live up in the New England region of the country are like that. The shop itself is packed with very interesting mechandise, so that also impressed me. Not too big and not too small of a shop, there's a lot of stuff that catches your eye. I will be coming back to your shop the next time I'm down in Philadelphia.

I went to Lou’s and had the pleasure of dealing with Scott, who was very knowledgeable, courteous, fast and honest. Prior to doing any business, Scott gave me a quarter to put in the meter, so I wouldn’t receive a ticket. I received a fair price for my items and will undoubtedly do business with Lou’s in the future. I also had the opportunity to me Lou, who came out to introduce himself to me and to make sure I was satisfied with the service I received. This place is a top notch business, which explains why they have been in business for 100+ years.

I truly believe Lou looks out for his customers. I've always had a wonderful experience. The blonde blue eyed all Italian S. philly man is probably the best employee Lou has. Thank you Katie Dinnegan

I was so broke my corns hurt to the extent that I couldn't walk more than 20 feet ignoring the pain when I put shoes on and my car, I don't know how much fumes remained but I tested the limits. Now I know empty means you have 1/4 tabk left. It was that lower than E. I had to get a loan, my lights was out at the house and i was charging my laptop and phone. Ther i go with my most treasured item, a recently replaced Berringer BX. Arguably my most valuable asset. I was offered $20, with promise to pay 24 in 30 days. At first I was offended because I wanted a $50 loan, to put at least $20 in gas cause I drive their on fumes and the rest to get a lil herb and food. Notwithstanding, I suppose he knew the value I placed in must have placed in it and didn't know if I was employed and wanted to make it affordable. Thank you. Great customer service, It just may be that that loan propell me to a Millionaire. Let's see you tomorrow 🙏

I really appreciate the people that work there. They had no problem being honest and really gave me top dollar for what I was selling. And if EVER I need to sell anything else I will go to them. Being a lady and not really sure what amount I should get, they made me aware of the value of the item and gave me a really fare amount. I honestly didn't feel 'cheated' or swindled. It was definitely worth seeing them! I would recommend them to anyone.

Say what you will. Lou's is the only legit pawn shop in the area. Fair deals on pawns and staff works with you. Ive been going there since the 80's.

I think just like Pawn stars I was taken advantage of but it's all good. They good peoples but need to be fair in the dealings.

The owners/employees are very courteous and professional. The pricing is fair and they explain what their offers are based on, which isn't the retail value, but the resale & materials value. My transaction was more than satisfactory and everything was explained in clear detail. I highly recommend them.

If I could give negative stars I would worst customer service Guy came over looked at my item obviously had no idea what he was talking about Told me it was worth $75 dollars lowballed me when I looked it up on eBay before going to the store they have sold for over 575 so it was pretty insulting would not recommend doing business with them they’re there just to rip you off

The staff were respectful and very knowledgeable able the product I brought in. There merchandise are reasonably priced and they are always welcoming and willing to work with there customers.

Met with David , he was very knowledgeable and professional. Great experience.

It can feel a little intimidating when you first walk-in at times. However, the staff is very helpful and fair. Their prices are responsible and they will work with you! Overall I feel they are not out to get over on anyone but to make a living... If you are looking to purchase good quality jewelry at a fair price Lou's is the place to visit! Also, if you're looking to barrow against your jewelry check Lou's out first. I think you'll make it you last stop!

I visited this establishment for the first time on 1/2/2021 with my boyfriend and his son. I was excited to come and see what they had to offer because I was in the market for a computer and a tv. We got to the door, the female who opened the door asked us what we were looking to buy. My boyfriend said a tv and I said I just want to see what u have because if they didn’t have what I was looking for I was sure they had something else in there that would have caught my eye like the earrings I saw in the window while waiting. When it was our turn to come in (we already told her we were together) she let my boyfriend and his son in but made me wait outside. She said I had to wait because the store was full. So I’m thinking to myself “cool, I’ll just wait for the next person to come out and I can come in”. Right, no problem. She then asks the next two people in line what they were there for and they said a pick up so she let two more people in, knowing I was waiting. So u mean to tell me the place was full but you still let two other people in, knowing I’m waiting to get in. She was dismissive and unprofessional. I will never attempt to go there again. I don’t see how they are still in business. The reviews basically say the same thing about rude employees and the owner has the same generic apology. Obviously nothing has changed and the owner is just trying to save face. No need. I’ll take my business elsewhere.

Today I went to Lou's for one of the most painful things I've had to do...Selling my wedding ring and band that I onced cherished. The closing of a chapter in my life. It was my very first time selling anything. The only piece of jewelry I've ever had. Lou and his staff were very kind, professional and empathetic of such a daunting task. However, they made sure that I understood how jewelry is purchased, resold and all its factors...I felt was 100% comfortable with the explanation and sold the ring. I appreciate how I was treated and although slightly sad, I knew that I was doing the right thing. I 100% recommend Lou to anyone wanting to sell their jewelry for whatever reason they may have. I am at peace and satisfied with the transaction and service. Thank you Lou and staff for making such a hard decision easier to cope with. 💓

I had an nice item(coat) from new year for 1,000$ , I called the store first to see if they willing to buy a nice coat for a fair price. I told him what kind coat it’s was he said “cool bring it in “ I get there ( 5 miles drive ) to just hear from the same guy , “ we don’t buy coats “ and said “ I’ll give u 25$ take it or leave it “ so I left the with my coat and sold to another place that took of 800$ , cuz they knew expensive they coat was.