Logix - Burbank Branch N Hollywood Way, Burbank

Hi Dave, Thank you for your membership of 45 years! It’s delightful to hear that we have lived up to expectations all these years. We are grateful for the opportunity to service your boat and auto loans, and it’s great that you enjoy our web bill pay and website. Thank you for sharing your feedback regarding our branch move. While our new location will be in Downtown Burbank, it is our intention to make the transition as easy as possible, and we look forward to welcoming you with the same friendly staff and clean facilities. We’ll continue to look for opportunities where we can provide additional convenience for members. Thank you very much for recommending others to Logix! Maria Espinosa Online Community Management Specialist

Hi Sidewinder, First and foremost, thank you for your 20+ years of membership! We do hate to see that we disappointed you, especially after holding such a long-lasting relationship with us. After many years in our previous Burbank headquarters, we expanded and sold the building so we could move into a larger facility to accommodate our growing population. While there are designated spots reserved for Logix members on the ground level of the Lower Parking Garage, we understand your frustrations and sincerely apologize for the difficulties you experienced at the time of your visit. Please know that we continue to look for locations in the greater Burbank and adjacent areas to provide additional convenience for members. And, as a member, you have access to over 30,000 fee-free ATMs. An ATM in your area can be found by accessing our online locator here: https://www.logixbanking.com/branches-and-atms. With this in mind, we hope that you’ll consider staying with us. Thank you for helping us identify themes and opportunities to improve with your valuable feedback. Maria Espinosa Online Community Management Specialist

Thanks for taking the time to let us know you're happy with your Logix membership. We are thrilled to have you as a member these past 26 years! Even though you do not live in the Palmdale area, we are glad that you have the ability to do your Logix banking with the other credit unions in your area that are part of the co-op. We look forward to serving your financial needs for many years to come. Have a wonderful day!

Hi A N, Thank you for your loyalty through the years! We value your membership and feedback, and recognize that there are some areas where we may need improvements. Please know that we are working diligently to update those avenues. Unfortunately, at this time, we are unable to offer remote wire transfer services, as electronic signatures used when a wire transfer is requested are limited. Under California’s Uniform Electronic Transactions Act, governing electronic signatures does not apply to and therefore specifically excludes electronic signatures on funds transfer/wire orders. Nonetheless, we are cognizant that competitive solutions must be offered, and we are investigating the methods used by other institutions to implement within ours. We are also disheartened to hear that we seemed condescending while discussing the licensed car broker you were purchasing your vehicle from. It is our goal to take care of our membership body and advice, but it is never our intention to be condescending in any way, and for that we deeply apologize. We’d love to have more information about this if you’d consider sending us a message. You are welcome to reach me directly at [email protected]. Thank you again, for sharing your feedback with us. It would make us sad to see you go after the loyalty you’ve provided us, but also understand if we’re no longer the best fit for your current financial needs. Maria Espinosa Online Community Management Specialist

So glad you had a great experience, Mike! Have a great day! Maria Espinosa Online Community Management Specialist

Hi Joanne, Thank you for sharing your wonderful service experience with Cesar! We’ll be sure to pass your message along to Cesar and his manager. We appreciate your membership, and thank you for choosing us to serve your financial needs. We hope you have an amazing year! Maria Espinosa Online Community Management Specialist

Hi Elliott, Thank you for your many years of membership! What a tremendous compliment to hear that we are a breath of fresh air to do business with! We are delighted to hear that our service continues to be stellar over the years. We are happy to serve you, and truly appreciate your loyalty. Have a wonderful day! Maria Espinosa Online Community Management Specialist

Thank you for sharing that your family loves banking with Logix! We are here to help our members thrive, and it’s wonderful to hear that Mark and Nancy have provided exceptional guidance and care during your retirement transition. We look forward to serving your financial needs for many years to come. Thank you for your membership, and have a great day! Maria Espinosa Online Community Management Specialist

Hi Monica Alex, Thank you for taking the time to leave a review. Providing above and beyond member service is what we strive for, and we are so sorry to hear that we have let you down. If you would be willing to share a few more details, I would very much like the opportunity to look further into your experience in hopes of identifying where we can improve. You may reach me directly at [email protected]. Thank you for sharing your feedback on our Mobile App as well. Please know that we are constantly researching and making updates to our remote services based on member feedback, in order to provide you with a better banking experience. Nonetheless, we sincerely apologize for the frustrations you have encountered, and we appreciate that you have shared your valuable feedback with us. Maria Espinosa Online Community Management Specialist

Hi Joshua, Thank you for your longtime membership. We are so sorry that you’ve encountered these challenges with your credit card, and we certainly understand your frustrations. When making payments, you should be able to apply them as intended, and we apologize for the troubles you have experienced with the app, and that other alternatives were not provided for you. It’s also disappointing to hear that we did not fulfill your credit limit increase request to your satisfaction. As a not-for-profit, it is our duty to protect the financial wellness of our entire membership body, which allows us to maintain unmatched financial strength, offer better rates, and more benefits as a whole. That said, when reviewing a request, there are a number of factors taken into consideration, but it is never our intention to be insulting, and for that we deeply apologize. Thank you for taking the time to share your feedback with us. We appreciate hearing from our members about their experiences, as it is important to us to find areas where we can improve our process and services. Please feel free to reach me directly at [email protected], if you'd like to share additional feedback with us. Maria Espinosa Online Community Management Specialist

Hi Maryam, Thank you for leaving a review! We’re joyful you chose us to service your auto loan, and we’ll certainly be here for you when you are ready for your home loan. We appreciate your membership! Maria Espinosa Online Community Management Specialist

Hi Adrian, Thank you for your membership and the excellent feedback! We are committed to help you thrive, and it’s great to hear that Kyle was able to help you find a solution to your financial needs. Excellent compliments for Jason and April as well! Thank you for giving Logix the opportunity to service your refinanced loan. We think you rock, too! Maria Espinosa Online Community Management Specialist

Hi David, This is a truly unfortunate instance in that we have no reason to take your claim at anything less than face value and yet we are perplexed at how such a scenario could have occurred. While we recognize anomalies can happen at any financial institution using detection technology to avoid counterfeit bills, such a scenario would be abnormal beyond measure at Logix. As you mentioned, there is no excuse for any financial institution to be handing out counterfeit bills, and we do want to assure you that the cash counters we use have sensors with advanced detection technology to detect counterfeit or unfit bills. Our interests are aligned with yours and the membership in general in that, in addition to ensuring we are not giving out fake bills, we have significant incentive to ensure we are not accepting fake bills at any touchpoint, either. We are heavily invested in technology and internal practices that remove such risk from our operations. In addition to the detection technology, one such preventative measure is to have a teller count all cash transactions with members, and to have a manager or other trained staff member count transactions over a certain amount. We understand this did occur in your situation with our Manager Jason, assisting the teller in this instance after running the censored bill counter twice with no detected counterfeits. Because handling cash in any amount has inherent risks, at some point we must acknowledge that we have done all we can to ensure the accuracy of a given transaction, and despite what seems to be an incredibly unfortunate situation in your case, our efforts to mitigate such circumstances were as thorough as possible. Please know that have reviewed your experience in detail with members of our senior management, our fraud monitoring team, branch management and other elements of the credit union to ensure any issues with our existing cash handling practices have been examined. Please reach out to me directly at [email protected], if there is anything that I may be of assistance with. Thank you again for taking the time to let us know about your experience, as we truly appreciate all feedback. Maria Espinosa Online Community Management Specialist