Loan Nguyen MD E Broadway St, Pearland

My primary care dr. had moved out of state, so trying to avoid a lengthy search, I stayed with the same complex of physicians. I had all my info transferred to her thinking that I was on the right path. I saw her for an unexpected problem and she prescribed a pain pill. After several days, the pain was not subsiding, so I called in to let her know. It took 3 days for them to get back with me, even though the recording said they would reach out to me within 48 hrs. Meanwhile, I went to my dentist and Urgent Care for the same problem. At that time, she called in an antibiotic. A few days ago, my pharmacy and I called her office for a prescription refill. Without going into the full details, she did not/has not called in my refill. I ran out of my rx 3 days ago. I even went to the office IN PERSON! Why is it so difficult for a patient to be heard and taken care of? UPDATE Today is Sun., Mar. 27., 8:40 p.m. A few minutes ago I received a text from CVS that my prescription was ready. My pharmacy and I started this refill request last Mon., Mar. 21.

Moved to Houston and the hardest thing was to find a competent family practitioner who could understand my myriad of health issues. She listen, followed up with good questions to insure that she was getting all the information. She was also able to refer me to other specialists who would be able to address some of my more complex health issues so that she could stay informed concerning my health issues. It’s not easy being a pancreatic cancer survivor. She’s on top of her game. Her staff was super helpful and friendly. Their office was spacious, clean and orderly. I’m just sorry it took me so long to find them! Her nurse, Felicia, was professional and thorough. The front desk techs were super nice and helpful. Everyone was practicing CDC recommendations. I was happy to walk out knowing that I had found a healthcare provider who made sure she understood me, nurse that was professional and a front office staff that walked me through the initial form filling out stage. They have a professional and easy to navigate portal for everything from health history forms, to requesting prescriptions. This has taken a load off my back and the are now carrying the load. Thank you Dr. Loan Nguyen and thank your staff!

no personality at all, did not care to introduce herself to NEW patients. Went just for checkup, told her my concerns about hand shaking.....she said I should start drinking to stop that!!! I informed her I do not drink, she said maybe it would not hurt........how do you still have a license to practice!!!

My experience with "DR" Loan Nguyen and her staff made me feel like a number and not a patient. The Dr. and her staff lack the caring qualities I look for in a PCP. I have left SEVERAL messages to their office call / line on many occasions and have not gotten call backs. When I eventually did get a call back it was 12 days afterward and it was from a nurse that was temping and only helping out for a few days while the "DR" was out of town. In the 2+ years of being a patient she has only seen me in person once. For what ever reason she comes up with that would suited her schedule and needs. Shameful. The office and her staff would hold my prescription refills hostage, rather than reach out to me and let me know what was going on. Again, shameful. **Spare yourself the headache, dissapointment and inevitably your health.