LGE Community Credit Union Commerce Park Dr, Marietta

Super unhelpful. They misplaced my money and said it would hit my account Tuesday. I have to wait 4 more days to get my money that they placed in the wrong account. I honestly think they just don’t want to work on a Friday. It is now Tuesday and my money is no where to be scene. Super unprofessional bank. I’ve called them 4 times day and revived no help. They told me it would hit by 2 o’clock….. nope. Called back and they said my paycheck should hit my accountable at 5pm…. Nothing. Called back and they said they are closed and I will have to wait.

I recently applied for a loan online. Instead of a signature loan I incorrectly applied for a quick cash loan. When the loan agent, Jonathan Padgett, called me, he explained the difference in the loan I incorrectly applied for and the loan I wanted. He resubmitted my application, called the next day like he said he would and was a huge pleasure to work with. I really appreciated his patience and his calm demeanor. Because of him, my loan experience was something I felt that I should share. Felicie G. Strong a long time LGECCU member.

I’ve been banking with LGE since 2008, or 2009. I started using it mainly as a savings account, then I used it for a few loans, and a home refinance. After a timing mistake on payments, my account was locked out from online access and I was required to go to a branch, which is very difficult because of how much I work and how far the branches are from my house. I finally got to the bank, and straightened everything out. I was told my online account would be able to be accessed. When I got home, I called and tried to reset everything to access it. Then I was told that it was locked out and that I needed to contact someone. Appariently my wife didn’t make the house payment so I paid that. Everything is current and me and my wife have a new budget to make sure everything is paid on time. I called to pay on a loan and to figure out why I still can’t access my online account and was told that I needed to go to a branch to gain access back to my account. I’ve been dealing with this for months and I’m sick of it. I had the impression when I joined, that LGE was an outstanding credit union. I never had issues before, until these last few months. I can’t give them money. I don’t understand why it’s so difficult for me to give them money for my account. If anyone wants to randomly put money on my account. Be my guest! Why am I having these issues? I can be reached during any banking hours. Preferably before 3:00. Edit: they have resolved this issue, and have been good in all except for this incident, so I’m upgrading to 4 stars. Their rates are good and customer service isn’t bad. I’d recommend them for the structure of the business, which is very nice.

I’ve been looking around for help to refinance a car, no luck anywhere. Came to LGE as a last resort and Rebecca took care of everything! I even open an account with them, she was SUPER helpful and lovely. Although what I needed was complicated, she took care of me right away! Recommend this bank 100% :)

I would not recommend this bank to anyone. Similar to all of the other reviews that have been posted, their customer service is entirely incompetent. I have called over 12 times over a period of 6 weeks just trying to get them to correct their OWN mistakes and still have no resolution. I would NOT EVER recommend using this credit union. They will most definitely mess something up in their internal processes and once that happens.... well good luck getting it corrected. 6 weeks and counting....

This has gone from a great credit union to such a poor experience in the last 15 years that I am about to move my account to a small bank. This started years ago when I received an annual check from someone in Canada. As usual, I deposited it, and was informed that I had to come in and pick up the check since they no longer accepted checks from banks outside the US, since they had recently stopped providing this service. I asked them what they recommended for me to do to cash or deposit the check, and they said the only thing I could do is open an account at a real bank. A few years ago they got rid of tellers and got kiosks in some branches where you stand in a generally long line to get to one of the 4 or 5 kiosks which are served by 1 or 2 tellers who appear on a screen. So sometimes, after you stand in line for a long time, you get to the kiosk and have to continue to wait until a teller comes on line. My wife went through this in January to deposit a check she got from a family member a few weeks previous. She was told they could not accept the check since it was written "last year." She said it was written three weeks ago, but the teller was adamant that it could not be accepted since it was written "last year." When she got home she called LGE who told her the teller was mistaken and they could accept the check, so she went back a few days later and was able to deposit the check. I was on vacation when I got a text message from LGE saying that someone was trying to use my debit card number in a city where I have never been and asked if it was authorized to spend X dollars. I replied NO. But did not get a response. 15 minutes later, I get another text from them asking me if it was authorized to spend Y dollars at the same location. I replied NO. I thought this would be the end of it. Nope - a few hours later I get two text messages from LGE saying they were unable to process my request and to call a toll free number. This allowed me to cancel my card, but they could not dispute the charges at this number - I had to call a different toll free number, which I did. It took about 45 minutes total. I thought I was done with this episode. A couple months later I notice that the charges were never removed from my account, so I called again to have this done. They said it was done, but the next month the charges were still not reversed and I had to go into a branch and have it done. When my father died a few months ago, he had a small account at LGE he had created to get a car loan. I closed it with no problem. A couple months later I realize I need the account number of the closed account for estate documentation and cannot find it, so I call to ask if I can get it. They said they cannot until I email them a formal request and a document with my signature and a copy of my driver's license. I do so. Here it is 10 days later and still have not received a response. If I took a few more minutes think about it, I am sure I could come up with more stories along these lines, but this is getting too long. The bottom line is that this is the most inept banking institution I have ever been involved with, and considering I have had a Paypal account even longer than my LGE account, that's saying something.

I have had an account at Lockheed Credit Union for years and was pleased until they did away with tellers AND drive through. Now you must deal with machines first and only receive help (usually condescending) if there is a problem. And there seems to always be a problem. I deal with multiple banks due to work and it delivers the most impersonal service. Will be switching.

Lisa Reynolds at the Marietta branch has phenomenal customer service! I went by LGE on Friday last week to get a cashiers check and she was AMAZING from the time I walked in until I left. We need more people like her when dealing with people and their money!!! Thank you Lisa for giving me a truly exceptional experience!!!!!!

I have had an account with this back for almost 20 years and I’ve been considering canceling my account for a couple years. I’ve had discussions about this bank with several people and we’ve all came to the same conclusion that this bank is built upon systemic racism and harassment of African American people. Every single time I have a dispute or issue I basically have to do everything you can think of to get my money back. They have the worst customer service, especially Shelly Breeden, Katie Dillard and a woman by the name of Kayla from the Marietta or Acworth branch. It’s sickening and I’m tired of it.

Contacted them inquiring on membership. Told them I wished to open a 5 year CD for what I consider a meaningful amount. Informed them I would also be opening an additional CD within a month....same substantial amount. They could not immediately confirm my membership eligibility based on my county of residence. I was told numerous times, I would have an answer on this by eod. I never received that call. If a business cannot fulfill such a simple request up front, my confidence in having a satisfying experience AFTER becoming a customer is very low. Based on my brief and limited experience with them, I happily RAN BACK to my previous financial institution and renewed those 2 cds with them. I'm at least pleased that they revealed their TRUE colors prior to me becoming a customer! Look elsewhere.

I want to be very fair about this. I have used LGE for quite a long time, I believe my account is 10 years old at least. That being said, I am switching to a new bank for a number of reasons. Customer Service: Genuinely very nice people. A lot of other reviews complain about wait times on the phone, and I agree that they are quite long; but LGE is a small operation compared to national banks. They serve less people, for sure, but they also have less staff. From all reports, they also don’t treat staff like customer-serving workhorses, which is sorely missing in our society. Customer service expectations are far too high amongst consumers; you don’t deserve your call answered right away, especially for a free bank account with no annual fee. I never had a problem with LGE, until I tried to do anything more complicated than making a deposit. It took a month of back and forth on the phone just to add another name to my account. This demonstrated a rather worrying level of incompetence. Utility: My LGE card has always worked and fraud prevention on unusual purchases is easy to resolve through a quick automated system. I did find the decommissioning of the drive through deposit stations counterintuitive in the middle of the pandemic. The online app allows you to manage your account in many substantial ways, so unless you are depositing cash, there is little reason to go to a branch. Security: the utmost concern of a bank. This is where money is stored and handled, therefore security must be top priority and the top consideration for customers. As of now, the security is not there. My account is untouched, but my brother’s was drained by hackers, along with many other LGE clients. The bank has presumably patched up the exploit and is working on reimbursing the customers who were stolen from. The bottom line: LGE is convenient and the company has the right attitude and a nice demeanor. As a bank, though, it is lacking a certain amount of competence. Though it is a good company that strives to do the right thing, I simply do not feel that my money, my livelihood, is something that I can trust to them any longer.

Beware. This used to be a first-class place to do your personal banking, but not anymore. LGE will lure you in with high-rate checking, low loan rates, etc., but you'll end up in endless customer service battles with no resolution to your problems. As a couple of examples: (1) I never received a response from a credit card chargeback case that I had to send to a customer service email box. I sent the paperwork twice and received nothing in return. $600 loss. (2) LGE's mortgage department didn't record my homeowner's insurance correctly twice and opened a new homeowner's policy and charged me for it...$2,500 error. It took over 20 emails and phone calls for this problem to get resolved over the course of six months. Skip LGE and go to another credit union in the area.

Absolute worst experience with a bank that I have EVER had. DO NOT GET A LOAN FROM THIS CREDIT UNION. If you are at a car dealership (like I was) and LGE is presented as an option, CHOOSE ANOTHER LENDER. I purchased my vehicle and immediately started paying my loan off. I paid my loan a month in advance AND added extra funds. When I went to trade my vehicle in, I checked my balance online and added money to the payoff amount just to be safe. When I called to get my full account number the penalty for me paying my loan early was almost $500.I asked LGE why such a large difference. It was because I was a month ahead in my payments. So I had to write the auto dealer a check. Also DO NOT GET GAP INSURANCE from LGE. I was told by the dealership that if I traded the vehicle in, I would get a pro-rated refund. I called LGE and I was informed that it is refundable only if you trade/cancel within 60 days of purchase. I would have liked to been told that up front. In both instances, not once did anyone offer to help, make an adjustment, or help in any way,. I just got: sorry that is our policy.