Legacy Mutual Mortgage S Seguin Ave, New Braunfels

We recently did a re-fi on our mortgage which was first obtained through Legacy Mutual (New Braunfels, TX)10 years ago. The office staff had changed but the excellent service had not. The process was streamlined, courteous, professional and very easy. I'd recommend this office to ANY one trying to get a mortgage or re-fi. And the bonus is that the Title company is just across the hall, so it is one stop shopping.

Jenn is very knowledgeable and available. She does an excellent job with getting back to me and my clients quickly. Her team assists in getting my clients to the closing table quickly and efficiently while be extremely genuine and personal. You can trust Jenn Bailey!

Lorraine Bookout was very prompt, kind, and helpful.

I initially applied for a mortgage with Legacy (Lorraine Bookout), but ultimately ended up going with someone else because of better rates. No hard feelings. However, after multiple unsubscribe requests and asking nicely, my wife and I continue to receive email marketing from them. In fact, Lorraine even personally responded with a snarky response to one of our requests. Carefully consider whether you wish to give any personal information to this company.

A mortgage company that pre approves you then turns around and says they can't take a amended tax return resulting from a simple clerical error. Even when the CPA supplies a letter explaining the clerical error which had no impact on company income or expenses. It's ok for the IRS and every other company but it Legacy. Thank you for a very poor experience