Laurel Road Bank Post Rd, Darien

DrBank is a very friendly bank and the manager Art is extremely professional and personable. We have. Business account and they take extra care if they see a charge coming they would call to verify if it’s correct or not. They go above and beyond to help. Pam in customer service is also quite awesome. Her professionalism and conduct is really amazing.

After applying for a personal loan and seeing the interest rate I decided to move forward. I supplied all required documents, but was told there was an issue with my bank account being less than 12 months old and that they would not disperse funds to that account. Considering I've had this account for 10+ years I was confused, but still provided bank statements from more than two years ago. For the next two weeks my bank account information was "under review". I called every 3-4 days for an update and was told "underwriting is still reviewing but we will know in 24-48 hours". Finally after two weeks I called and said I have been waiting for too long and was told they'd have an answer today. My application was denied due to "bank account not meeting lender requirements". I then spoke with the manager and supplied her with a document from my bank showing the 10+ year age of the account, and was still denied. They offered no explanation and only told me to hand write and mail a letter to dispute the claim with underwriting, which considering the past two weeks and attempts to resolve issue would be a waste of my time. Complete lack of communication on how to resolve issue, poor response time, and overall a waste of my time trying to fix an issue that was on their end.

I have been informing people with student loan debt for almost 5 years now, somewhat of an expert in the field. In most of my guidance, it ends in pointing borrowers towards refinancing their student loans through Darien Rowayton Bank for their excellent customer service and incredible rates. DRB has a hidden gem in the fact that they can pay off your student loans, consolidate into a lower payment and interest rate, and allow you to choose your term without a fee. It breaks my heart that more people don't know about this option and are blindly paying on their student loans without touching the principal balance. You CAN refinance your federal and private student loans through DRB, you just have to make the call or submit an application!

I have personally had positive experiences with DRB. I used them for student loan refinance. The process can be long winded, but it's a highly regulated industry so it's not surprising. The person who referred me to their services did not receive their referral bonus; however, so that is something that needs to be resolved.

The user interface is terrible to input your information. You have to make sure your cursor is in the right place. After filling out everything and getting my application approved, I was still not given a rate. Instead I was given a large range of rates that I might get, but to find out more, I would have to upload pay stubs, etc. I stopped here as I lost my trust in them. They do not need that much information to tell me what rate I would have. The documentation should only be to verify that what I said was the truth and the loan/rate should be contingent on that truth.

These are predatory lenders. Don't fall for them! I took out a loan with them in 2019. I had two payments - one in February 2021 and one in last 2020 that were fifty cents short. They charged me late fees of $27 each time and reported my payments as late to the credit bureaus. When I call I am unable to talk to a person who will help, but rather am told to send a "secure email". The most recent response I have gotten is to pay the late fee.

Tried to refinance a student loan online. I have perfect credit and adequate income for the refinance. After applying and uploading all documents they denied and cancelled our loan saying you need $4000 month extra income after all bills are paid for a $12000 refinance? Please that is ridiculous! That information was not supplied up front. Don't waste your time and a hit on your credit report.

Refinanced my loans from Myfedloan to DRB in 2015. Since then I have had nothing but positive interactions with them. Their customer service representatives are excellent, very knowledgeable, and friendly. I am a happy customer, and would recommend them to anyone.

Attempted to refinance student loans with them. They did several clearly misleading and illegal tactics to get me to apply them changed the terms of the loan offer. Don't bank with a company you cannot trust

Have waited almost 6 weeks for their final answer after submitting all paper work and being approved. After calling them a dozen times they kept telling me they are backed up and a decision would be made "next week". After 6 weeks still nothing! Do Not believe these people. I don't know what their end game is but it isn't customer service or refinance of student loans