Land Rover Cherry Hill NJ, Cherry Hill

My husband and I purchase an SUV from here and the service was top notch! I honestly never leave reviews, but since I know what a nightmare some car buying experiences can be I wanted to let people know that you can actually have a pleasant experience. Our sales rep Adam was amazing and worked with us to find me my dream truck (which seemed impossible due to the inventory issues all of the dealerships are currently dealing with). It was such an easy and seamless process...I can't thank them enough! If you are thinking about purchasing a Jaguar or Land Rover I highly recommend them!

I have been a Land Rover customer for 15 years and I’ve always taken my car for service at the Willow Grove location. This was the first time I attempted a service at Cherry Hill and drove an hour to their location to be told that I would not be allowed a loaner car because I did not have my drivers license on me however I did had a bad photo of it but the service manager said because he couldn’t scan the back they would not honor a photocopy… I wonder what they did before they had the scanner! I called back to Willow Grove rescheduled my service appointment told them that I had Lost my license they had no problem with giving me a loaner since I had a photocopy and have been a long time customer. I will stay with the service company that I trust and know well!

First experience with this dealership and it was outstanding. A.K. Kazan was professional with prompt with clear communications. The dea was fair and the transaction was smooth. Highly recommended.

Mr. Kazan (AK) was excellent to work with for my recent purchase. Custom ordered a new vehicle based on my specifications, and then gracefully pivoted to a better choice as my needs changed. A true professional! Thanks again for a no-hassle experience.

I just bought a 2020 Tesla Model 3 from Jimmy at Land Rover Cherry Hill and I could not be happier. The whole process from start to finish was less than an hour (!!!). I knew the car I wanted coming in, but Jimmy helped answer all my questions, had me test drive the vehicle, and appraised my 2020 Subaru WRX trade in, with a fair price, all within a half hour. No haggling, back and forth, or wasted time, which I really appreciated. The paper work process was the fastest I've ever experienced, and left me with no questions about what was happening. Jimmy listened to what I wanted and helped me get it. Highly recommend Jimmy and all of the team at Land Rover Cherry Hill!

I would give this zero stars if possible. I declined all services on my Range Rover after receiving the quote. The mechanic decided to take it upon himself to fix the belt anyway and charge me $90 for “labor”, even though I declined all services. After driving for 5 minutes the belt broke on the car that he “ adjusted because it was on wrong.” Range Rover declines to pay for the towing or to explain why they touched my vehicle when I declined services. This is supposed to be a luxury dealership, I will never come here again. DO NOT get your car serviced here because when you decline work they will do it anyway, charge you, and then your car will break down in the way home.

Just purchased a Range Rover Sport from Cherry Hill Land Rover and was very happy with the experience. This was the 2nd car we purchased, with the first being a Land Rover Discovery six years ago. On both occasions our salesman was Adam Butler, and we’ve found him to be honest, knowledgeable, straightforward, and easy to work with. I highly recommend the brand and strongly recommend working with Adam Butler.

Fantastic experience with the entire team. My salesperson Jim Harney was awesome to work with in purchasing my new vehicle. I highly recommend this dealership.

AK Kazan was an exceptional Sales Guide. His time, attention and knowledge went above and beyond my expectation. I feel I got the right car at the right price. I will recommend AK to my friends and family for future sales. Thank you!

My sales rep, Jimmy, made my purchase an easy, quick & stress-free experience! I love my beautiful new car & plan to be a return customer for life!

Just got my second vehicle from LRCH and I will keep coming back. Adam was super attentive and knowledgeable. I couldn’t be happier with the service I’ve gotten here over the years!

Take your car for repair ANYWHERE but here. I have gotten nothing but the run around since I brought my broken down Range Rover in 8 weeks ago (yes, May 11th). We were told the repair would be under warranty before we brought the car in and now suddenly it’s not. It took 4 weeks to even diagnose a problem (with little to no communication from them) and I’m still not sure what the status of the repair is, 4 weeks later. Dave in the service department doesn’t answer the phone or return calls and he says he leaves messages but he doesn’t… and no one at that place follows up when they say they will, they just wait for YOU to call back. I have done everything to give them the benefit of the doubt during a pandemic etc but I have gotten no transparency whatsoever on what is going on with my car. I’ve never experienced such a frustrating, disconnected customer service policy. And a courtesy car? Forget about it. I physically went into the dealer and was told the best they could do would be to pass along the cost of a rental car ($45/day) for a repair I had no ETA for and they obviously weren’t rushing to fix. I don’t understand how an 8 week turnaround (and counting, it’s still not done yet!) is in any way acceptable to a luxury dealer, especially without even an acknowledgement of the severity of the situation or offer to compensate for all the time and effort I’ve now wasted chasing these people down. I urge you to take your business elsewhere and save yourself a huge headache.

Cherry Hill Land Rover exceed in their Customer Service, No hassle sales Team and 1st Class knowledge of the vehicles they sell. Brad was pretty awesome! The service department are great too. All in All a great place to buy a car or two!

I've been a customer here for years. Took my car in for service and the service tech told me $800 for a diagnostic. Took my car to Main Line in PA, $189 for diagnostic but instead of repairs walked out with a new car. Will never do service or purchase at this location again

Adam Butler has set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Adam was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It was a seamless and very pleasant experience to work with Adam. His attention to detail, his amazing service to us and his kindness was unparalleled. He went above and beyond in every aspect! He provided a 5 star customer service in every step of the purchase of my Range Rover. Cherry Hill imports is very lucky to have Adam as part of their team. We will definitely be back!

Updated review. I was been customer here for more than 4 years. Actually, this is only auto shop I used to go. I used to like this place and I also recommend my friends to go there. And I spent a lot of money in In the their shop, they used to provided great service and customer service. But things change this year. The most recently fix was on Jan 25, 2018, I only ask them to fix turning noise, they said it only cost $200 and they have it in the stock, and we agreed at $200. However the bill ended up with $4,213.15 ( very disappointed about bill, I did not acknowledge the bill until I pick up the car, even not add my 10% discount coupon ) and It take me 17 days to get my car back for this small problem! They said they "renew" front shocks for me as they state it need to renew , but they initial said it's just error sensor message at the beginning.And my car was not having any shocks problems and drove perfect on the road, there is no shake or any unbalance feelings, In additional, My auto friends said it's unnecessary and unusual renew shocks until 75,000 mile after I picked car. My car is only 31,000 mile, and I never drive off-road. Also I just did complete service on August 2017 which cost me $3800, they check everything for me and They have assured me after each fix that my car is in perfect condition.They also did check suspension at that time. And My car only drove 400 mile in 5 month ,never drive terrible road and mostly my car stay in my garage. They have assured me after each fix that my car is in perfect condition, but I always end up having problems after short while. Same issue happened . The most recently Jan 25 2018 service and said make my car to perfect performance and charged me $4,213.15. However, My car has suspension problem error message” Vehicle Lean When Cornering” on end of March. This suspension should have been fixed last time as they promised, but still hasn’t been fixed. They replaced the parts which is fine or normal condition, which I was not really necessary need to replace.And let real problem go on, and need to back shop again and again. My car was driving fine before I did this service, after the service, my car have error message” Vehicle Lean When Cornering”. My car was driving fine before I did this service, after the service, my car driving is not comfortable as before. They may not fix the problem in detail and cut corners ,or they just ignore the real problem let the truck come back service again and again. I am really disappointed and unhappy about it!

I had the worst customer service. After my Range Rover had yet another engine problem and required service - I was forced to take time out of my day to bring it to them to fix. The KICKER: This Cherry Hill Land rover dealership gave me a CHRYSLER MINIVAN as my replacement car - not a Mercedes. ( I guess this was their way to sell me into a better car) When I called to let them know I was dissatisfied - the woman said “sorry to hear”. Never asking who I was or if there was anything they could do. Such a Sad sad story.

HORRIBLE SERVICE EXPERIENCE WITH ERIC SILVA!!! I scheduled a Thursday service appointment over a week in advance for my Land Rover and clearly stated what the service was for and that Land Rover corporate had agreed to a 30% goodwill contribution for the service, treated like a warranty claim. The promised loaner car was not available so an employee had to bring my wife to a car rental dealer. The vehicle was not looked at on the scheduled appointment day and was not finally ready until FIVE DAYS later, the following Tuesday!! We received the e-mail copy of the Invoice and the 30% was not reflected on the invoice. The service department claimed that they had not heard from Corporate, so I called my rep at Corporate and she said that she had in fact had several e-mail exchanges that morning with the Service Manager, Eric Silva. She advised Eric Silva that he could submit the claim through the warranty portal and adjust the invoice, to which Eric Silva never responded. She sent Eric Silva a follow-up, no response. My wife picked up the car and paid in full. I called Eric Silva to ask why he did not respond and do what was explained by Corporate and Eric told me that he would not “jump through hoops”. Eric refused any responsibility, was very arrogant, unapologetic, rude and continued to try and talk over me during the call before Eric finally ended the call. I will NEVER have my car serviced here again. I will NEVER purchase a vehicle from this dealership. This was an absolutely horrible experience.

WORK with AK if you want 5 star, white glove service. I was thinking of switching from an Audi to a Range Rover. AK was very thoughtful and provided the information that I needed to make the best decision for me. I felt zero pressure one way or another. I took a night or two and decided that the Range Rover would be a great switch for me so I contacted him and he made the transition very smooth and seamless. He took the time to make sure that I was set up with the settings and how to use the many features of the car. He was very sweet to my dog, Teddy, who came with me and also treated him with such care. The follow up was on point. Very happy with Range Rover and especially AK.

Just had an excellent experience buying a new car from Jaguar Cherry Hill - AK was one of the easiest, straight forward car sales associates I think we’ve ever dealt with. No cheesy pushy sales pitches, he just gave us the information we needed to make our decision. The whole process was seamless and we’ll definitely be returning for other cars here in the future. Highly recommend this location and the team. Thank-you!!

By far, the best experience I have had purchasing a vehicle. AK made me feel extremely welcome and was an absolute pleasure to work with. He was attentive to my questions, including those on his day off. The purchasing process itself was seamless and efficient. If you are considering a Jaguar or Land Rover, make the trip to speak with AK and the team at Cherry Hill. They will not disappoint.

If you are looking for a reason to upgrade your vehicle, let Cherry Hill Land Rover be your reason.. Why? Simple. Courtesy, Professionalism, and Service. For one my sales representative AK was simply a 10/10. He went out of his way to get to know me, understand my needs/wants and worked closely to find a vehicle that checked all the boxes and helped ensure I made the right choice. Willing to work late just to meet with me, and arrange a test drive. Not your typical pushy car salesman just trying push to "sell", however when it comes to brand knowledge, I trust someone who has known the brand for 26 years since 1995! As a new to Land Rover customer, and now owner, thanks to AK, I am very pleased with my experience at CHLR.

I can honestly say this was the most painless experience. Jean was so experienced and professional. Her years of being in the business showed. The rest of the staff were knowledgeable and super friendly. This is my first Land Rover and I must say I will be back!

Cant say enough about my first time using the service dept in my new velar. I has a list of things to have them look at. I expected to be there for a while but when i arrived from the young man who checked me in to my service rep melvin santana who treated me like a good friend and even the enterprise rental rep young lady was an awesome efficient and welcoming experience. I was there maybe 15 mins and back to work in a beautiful range rover loaner . Later that day melvin sent me a text saying my car was ready with a link to my mechanic who took videos of every thing he did explaining how things worked.couldnt believe it and have been showing all my friends the link. This team is well oiled and just above and beyond expectation. After covid most places have lost customer service and talent but not at cherry hill range rover . I recommend them very highly. Dont know my techs name but thank you very much the videos were great as i didnt know how to use any if that technology. Have a great day.

AK Kazan (salesman) made this experience and pleasant and stress free as possible. Love the car, experience and Land Rover Jaguar of Cherry Hill. I appreciate your hospitality and help with finding the car we were looking for

I ve been searching for my dream car for 2 years now .I finally started to go hunting to different car dealership seeking my Range Rover but for some reason the process didn't work. Finally me and my hubby went out looking for a range rover dealership figuring they could help . Well 2weeks go in the beginning of Feb of 2022 we went to Jaguar Land Rover in Cherry Hill and met Jimmy Harney . A very distinguished gentlemen who caught our eye as we entered the dealership building . We all talked and told him my wishes and he went to work. Jimmy was patient kind and helpful . He was truthful and honest by the time I left I felt confident I would be driving my dreams car soon. After going thru my credit union for financing my dreams came thru .Jimmy and Dan walk us thru the process they explained every thing and they made us feel like family . I am now a range rover owner the color I wanted and the style I wanted The whole process was easy and everything flowed without error . I feel blessed to be a part of the Range Rover family and I pray for continue success for Mr. Jimmy Harney ! Thank you Jimmy and Dan im driving my dream car !

Jean Hall was a very personable and a pleasure to work with in purchasing our Range Rover Sport. I can’t say enough great things about her!

I purchased a 2022 Range Rover sport. This is my second one and I love them. A wonderful salesman named Adam helped me with the first Range Rover in 2016. I love the car more than any other cars I have ever driven. When I went back to the dealership in 2021 Adam was there again to Guide me with my purchase. I put my order in the summer and I received my beautiful 2022 Range Rover sport! This January. It’s fabulous, luxurious and a pleasure to drive. Adam helped me along the way. He kept me updated weekly. There were long periods of not knowing when the shipment would be in, but Adam kept his positive attitude and I was able to have a wonderful experience buying my second Range Rover. Adam is a down to earth gentleman that is upbeat, honest and clearly has a wonderful attitude about his job. He truly loves his profession and it shows. Selling Range Rover‘s seems like easy work. Adam makes it look easy, but in fact there are many facets to his career I appreciate everything he’s done with getting my beautiful Range Rover from the port into the dealership without any problems. When I’m ready for my third Range Rover I trust that Adam will be there to make it a positive experience again. Thank you Adam for a job well done!

We went shopping for a Range Rover on Monday, salesman Jimmy H was very nice and straight up with us.. very happy with the truck .Everyone in the dealership was pleasant and helpful.Anyone looking for a car in cherry hill go see Jimmy H..

My sales person AK was great to interact with. He worked hard to find the exact RR Sport for me. I’m very happy with my experience with RR Cherry Hill.

I recently purchased an older model Land Rover. My regular mechanic doesn't handle imports, and I figured I would just go to this dealership to get a new key - the first on a long list of repairs I am well aware I'll need. I admit I was apprehensive - it's an older model and I didn't purchase it from this dealership - but I went into this with an open mind, an open heart, and of course an open wallet. I figured I would start here, and if it goes well, I'll look to them for future repairs. I ordered the key and was told it would take at least a week for it to arrive. No worries on that since I would be away for a few weeks. ONE MONTH later I called to check on the status, and wouldn't you know, the key had just arrived THAT VERY DAY! While this may very well be true, I think a phone call at some point to just let me know would have been appreciated. Anyway, I schedule the appointment to have the key picked up and reprogrammed (a few weeks later - hey, whatever, they're busy, I'll take that as a good sign). On the way there, my vehicle overheats. (Again, I am well aware this vehicle is in need of some serious repairs.) I would give them all five stars if I were just reviewing this aspect. They quickly diagnosed the issue and repaired it, and I am very grateful for that. (They also gave it a free wash which is super sweet of them.) However, the customer service here is, lacking. Geoff called to let me know me vehicle was ready and that I should go to the sales department when I pick it up. This is the part where I would give zero stars. I enter the sales department. Crickets. At least five guys in there. I know every single one of you heard the door open. FINALLY one of them greets me with a "Hi! How can I help you?" I explain I'm there to pick up my vehicle. He tells me I can go through the hallway to the service department. One of the other guys follows it up with a "They're two separate entrances." As if my mere presence was so offensive, it might ward off anyone looking to purchase their next luxury car. As if had I lingered on the sales floor a minute longer, he might suddenly go down three tax brackets and find himself taking the bus. Is it because I'm not interested in purchasing a new vehicle? Is it because the vehicle I'm picking up is an older model and I didn't buy it here? Is it because I'm a woman? Is it because I'm gay? I'd like to think not, but who knows. In any event, this particular guy should brush up on his customer service skills. Also, admittedly, Geoff doesn't always have the friendliest or most personable demeanor, but I get the impression that he's just overworked. That man could use a vacation, an assistant or two, and of course an incredibly generous pay raise. Also, the valet guys were friendly and polite.

Cherry Hill Land Rover does great work, but their car rental policy Is undesirable for those who possess models below 2012. If you own a model below 2012 they won't sponsor a rental in support of your vehicle being repaired "vehicle age discrimination." This policy does not value all Land Rover customers regardless of the model year owned. As repeat customer that services a vehicle regularly it makes me reconsider buying another when the dealership do not fully value to support the customers when their product begin to age out.

What a nice dealership! We purchased a used vehicle. We were treated like it was a luxury car. Dustin who coordinated the appointment to Erik who was our sales person, to Leslie up front and finally Ted in finance. All great people. It was worth the over an hour drive. Thank you Erik for taking us to the bank! I would absolutely recommend Cherry Hill Land Rover!

In love with my new VELAR! I dread the car buying experience like many but AK couldn't be more professional and REAL. If you want to see what a car buying experience should be like go visit AK. Thanks again brother!

Dan and Brad were super helpful with the purchase of my new Land Rover. Highly recommend. Thanks!

AK did an amazing job at getting us into an outstanding Range Rover HSE. He knew what we wanted and made it happen. AK went over all the interior features and helped familiarize us with the vehicle. The paperwork was done and waiting for us when we got to the dealership, truly an easy quick process. We couldn't have asked for more.

RR of Cherry Hill is THE best car dealer in the Tri-State area. AK Kazan is extremely knowledgeable of every aspect of the cars, especially the technology. He was stayed in touch with me & once my car was placed on order he kept me informed of its progress. The pickup process could not have been more efficient as everyone supported AK, inc the store manager, finance manager and delivery person. All were pleasant, upbeat, friendly, RR smart & wanted to make sure I was 100% pleased. Can’t ask for more from a car purchase experience!!

I recently went in to LR Cherry Hill for under warranty repairs to my windshield on my Discovery. Our service contact was Dave Stamato. Dave gave us exceptional service and was accommodating when providing me a loaner large enough for my kids car seats. The after sales experience is important for customer satisfaction. Dave made what could have been an annoying inconvenience a seamless process in getting my car repaired. The service members that check you in when you arrive should also be recognized. I will absolutely be back when purchasing my next vehicle not just for the great sales experience with Jean a couple years ago but for the top notch service Dave and the team offer.