Lake Shore Savings Bank E 4th St, Dunkirk

AVOID - This bank will take your money and not provide services! They will not provide any proof that the appraisal on the home I was buying even took place, and they're using that as the basis to deny the mortgage. They even ignored repeated calls to provide this appraisal and refund my money. Numerous calls were placed to Katie Reilly, branch manager Magdalena Dye, and vice president Beverly Sutton - all were dodged and none were returned. This is after what should have been a week long process took a month. Do not deal with this bank. They have taken a month and a half of my time and nearly a thousand dollars. I have no proof that anything of merit was done on their end. Winter is approaching, it's the middle of a pandemic, and this bank is making up appraisal results to keep me from buying a home. That's despicable.

BEWARE - This bank is fraudulent. Their appraisal of the home I was trying to purchase cost me my mortgage, and they never even sent me a copy! There is zero proof that this appraisal took place. They won't send me a copy nor a refund. I am out almost a thousand dollars with ZERO to show for it. I have called and left voicemails for Katie Reilly, branch manager Magdalena Dye, and vice president Beverly Sutton. They have avoided my calls and have not responded. I want a refund and to see proof of this appraisal. It is terrifying and vicious that a bank would play games with someone's housing - especially during a pandemic.

Be very careful with this bank, they operate in a shadow, will hit you with overdrafts come every Monday or Tuesdays if you shop over the weekend, with no alerts if you don't have the sufficient funds. This is a thirsty blood hound bank, a mediocre bank.

I was here recently to cash a check through Lakeshore, and a certain bank teller named Chelsey was super nice and respectful through the process. Definitely helps a bank to have the amazing customer service she provided that day, glad I chose to bank with Lakeshore! Chelsey deserves a raise!

I have been banking with Lake shore savings for at least 7 years and have been very happy with them . I recently had a problem with a company that fraudulently took my money without returning a service and Margie (manager) helped me resolve the problem and was extremely helpful in the process. Thank you for going the extra distance to help your loyal customers!