KeyBank Delaware Ave, Buffalo

I should’ve read the reviews before making a cash deposit at this bank atm. Tried to put in $180, atm gave me back $5 with a receipt saying that my transaction could not be completed. Went in the bank with my two year old son to resolve the matter. Was told that he will have the atm lock guy look into it and call me back by the end of the day. He didn’t. I called the bank only to be told that I have to dispute the charges. Tried to dispute the charges, customer service told me that there is no record of my deposit. Said they sent me a letter, they didn’t. My account was charged with an overdraft fee. None of these issues have been resolved and they kept on telling me that there’s no records of me being there even though there are cameras at every ATM. Didn’t know that this is their mode of practice to swindle every dollar out of their customers. Closing my account and will contact BBB.

Worst Bank in America..... Worst Customer Service... Worst Experience.... Made a deposit ATM had issues and the ate the money and did not credit my account.... Called bank 4 times was given the run around and lied too. Later that day the deposit was found and put into my account. All of my bill payments were returned and to think I was charged 154.00 dollars in fees and a lot more due to my payments being returned. The bank lied to me and Told me all was well my payments would go through fine. I wake up this morning and find out that was another complete lie. This bank is the worst. BEWARE this is a BAD BUSINESS BANK. ANYONE WITH A BRAIN SHOULD STAY CLEAR OR CLOSE YOUR ACCOUNTS AND FIND A NEW BANK>>>> OVERALL THE WORST SERVICE YOU CAN GET>>>>>> BAD BAD BAD BAD BAD BAD

Owed a friend $200 -- wrote her a check for that amt. from my key bank ck account....she was charged $7.50 to cash it at this branch......was not told beforehand...wtf?......they're charging to cash their own checks? which means ultimately i had to give her another 7.50 to pay the 200 i owed?....THIS IS A TERRIBLE, COMPLETELY UNACCEPTABLE POLICY of greed and discrimination. Although I have been with keybank for over 15 years -- personal, business, and iras...with mastercards, I will be switching asap to another bank which does not have such a ridiculous policy

Absolutely atrocious. Do not do business with this bank, they are incompetent. I opened an account with them, they refused to allow me to access my funds. This is the most fraudulent business I have ever dealt with in my entire life. The bank manager refused to talk with me. Laughably shady and despicable.

Bad customer experience. Never expected to get attitude in dealing with my own money. Completely ghetto unpleasant attitude.

A teller passed me a counterfeit $100 dollar bill on Saturday. I took out $880 dollars. I gave $800 to my wife. She went to the bank I went to work. 15 minutes later my wife calls me crying saying she has counterfeit money. We meet back at the Key Bank branch. We tell them we have counterfeit money from this bank and they tell us to wait in line. They try to see everyone in line before us. We sit down with Mr. Demarco and he tells us it is our problem. Once the money leaves the door it becomes your responsibility. We argue with him, and he couldn't give my wife and I, any official procedure they have for inspecting incoming money. He did say he couldn't tell if the bill we had was fake or not. In fact he refused to say it was a counterfeit bill. After arguing with him for 15 minutes he said he wanted to help us and he needed to talk to his higher up. He said they would call first thing in morning. I called him at 12:00 I called him at 1:00 I just came on here to get the banks phone number but I saw Rate and Review and I wanted to warn everyone to become money experts so you can protect yourself from the fake $100 dollar bills this branch is handing out! Update: The bank is now willing to replace the $100 Bill.

Posting this review solely based on a couple of the tellers at this location. Was helped by a younger female teller today who had her name tag mostly covered by her sweater. First name started with “A...”. She looked like she had permanent angry face. I went out of my way to be nice to her, saying hi, asking how she is, smiling. Got nothing back other than attitude, and mumbling. Not the first time I’ve encountered attitude tellers at this location. Perhaps you guys should look into some “niceness” training. Totally turned off from coming here for teller services and from now on I’ll forget convenience and just go to my normal branch. The relationship/personal bankers on the other hand here are the great. Especially Megan, who is as sweet as one could be!

They don't know what they are doing, they need to go back to training and do the 9 months worth of training same as the corporate employees.. i got sent away 2xs and now have to go up there 4 a third time this building is not close to me so I have to take 2 buses to get up there. Only reason i opened it was because they open on Saturday. The lack of knowledge is just ignorant. They want to argue w me on what the corporate office said same as there fraud department. I was bewildered, but even more frustrated.

Mr. DeMarco, is accommodating and understands the business and family needs we have in banking. He is professional and helpful. We are fortunate to have in our financial corner. All things being equal, Key Bank will always be our bank of choice so long as Mr. DeMarco is in charge.

Love that they are open on a saturday