KeyBank Factoria Blvd, Bellevue

Worst experience in my life with a big bank. I tried to apply a car loan from the Key Bank Factoria branch. I have very high credit score that I could get loan from any bank. This branch did the classic bait-and-switch strategy. They promised me an attractive loan rate at first, told me I was officially approved but kept delaying the process for about 14 days. On the day I needed to pick up the car, they suddenly raised to rate by another 1%. They also asked me to open up checking and savings accounts and deposit large amount of money and set up direct pay, but they never gave me the opening bonus ($400) that they promised. The banker and the store manager were very unprofessional. They had never heard of a preapproval letter when I requested it. I was very frustrated and I called a different bank for 5 minutes. Immediately after I hanged up the phone I received the approval letter with great rates and I used it to settle down the purchase at the dealership on that day. I called Key Bank customer service and reported the issue twice. I have not received any explanations or follow-ups. Apparently they did not care.

Don't go hear for a loan, the loan officers don't listen to you whatsoever. We went through the whole process of trying to get a home loan and 2 days before we were supposed to close on the house they let us know that they couldn't accept my income because I was a "contractor". The loan officer then claimed that we never told him this, but we told him day one and asked which employer information they would like. The officer kept lying to cover their tracks and it was infuriating. We are now left scrambling to get another loan approved and all the other lenders we have talked to agree that my income should not have been discounted.

The staff in this bank are super friendly. I have had pleasant experiences banking with them.

this location is very bad customer service please don't come here

This bank is one of the low end Banks to bank at every time I come here there's always a problem something is always behind or they can't actually do anything for me definitely don't go here if you're in a hurry of any sort do not go here it's like the ice cream machine at McDonald's.

Helena the manager, America and the whole crew is awesome. They go above and beyond to help me. I have business and personal accounts for over 5 years.

Low quality bank. The manager lied to me and was not sophisticated enough to cover their tracks. Stay away.

Change the schedule on the web says open until 6 pm and at the door you have another