KeyBank Queen Anne Ave N, Seattle

If I had the option of picking no stars, then I would. I find this Branch to be very judgmental and almost unprofessional. Went in and asked a question about my account. I understand I was already not in a good mood, but as a person who works in the customer service field it shouldn't matter how a client comes off. Exceptional service skills are expected especially when I was no where near rude. The teller went over to the manager and whispered something to him. When the teller passed me over to the manager, the manager didn't invite me over to his desk, did not get up and shake my hand like he did his previous client and didn't even look at my account. He then went straight to telling me that there is nothing they could do. He automatically looked at me and made a decision? He did not look into my account on his computer and didn't even try and find a solution. Instead, he turned it around and pinned it on me? Is this how Key Bank does service? Does Key Bank no longer care about their customers? Because that is EXACTLY the way they came off. I felt very uncomfortable even entering into this branch location. This is very unfortunate for me because I left Chase because a friend told me that Key Bank was amazing. I am so Upset and in awe with this interaction that I now have to reach out to someone who is above this branch. I understand if nothing can be done but looking at a person and making a decision without even looking into it comes off as very judgmental, unprofessional and just not living up to what the company promises. If this issue does not get resolved properly it will unfortunately lead me to close the account and unfortunately putting this branch and particular employees on blast through my social media blog. And I'm sure we all know how important social media is in our society today. This is a very unfortunate event and I cannot believe this is how the company allows its employees to treat its clients.

Tried to call them about opening a new account, and got Phone Menu Hell. They were the third bank I called. The other two banks had humans answer their phones. Kind of tells me what to expect for their service - not much!

An employee made promises to me on paper and did not keep them, now I'm out money. Do not bank here. I now have to go above the employee to try and get my money back. This bank has no respect for customers, and could care less if your happy as long as you give them your money. It's about the principal, and doing what's right.

small local bank with very friendly staff. They like to talk with you:)