KeyBank Hood St, West Linn

I am an Oregon City attorney. While I do not bank with Key Bank, I have on several occasions needed to address Key Bank banking issues for one of my clients with someone in authority at Key Bank. In those instances I have called the West Linn Key Bank and spoken with the manager there, Shellene Schneider. Ms. Schneider has always been unfailingly nice, willing to listen in an effort to try to help, and effective. There should be more managers like her. She is a credit to Key Bank, and particularly the West Linn Branch.

Just needed to exchange some quarters. I had exactly only $8. The teller, didn't get her name, she asked if I had account with them.She didn't even ask how many quarters I had. Once she knew I didn't have account her attitude changed and told me that there's no way she could help me. REALLY? SHE NEEDS TO EITHER FIND A JOB THAT DOESN'T REQUIRE BASIC CUSTOMER SERVICE SKILLS OR TREAT OTHERS LIKE SHE WOULD WANT TO BE TREATED. I DONT UNDERSTAND WHAT THE PROBLEM WAS.THEY WEREN'T BUSY, IN FACT I WAS THE ONLY PERSON THERE. I SUGGEST THIS TELLER LIGHTEN UP A BIT AND AT THE VERY LEAST "PRETEND"TO LIKE HER JOB.

If we could give this branch a zero we would. Shellene Schneider is one of the most unhelpful liers we have ever come accross. She put a hold on our check (from work) and cost us alot of grief. She lied, manipulated and down right treated my husband and i like we were less of a human then herself. Because she decided not to help and decided to make things worse she ended up costing us late fees on almost all our monthly bills. Her managers did nothing. We have ended up calling the executive offices of keybank and have been working with them with no results. Keybank commits fraud and withholds peoples money for over 9 days with no answers. We fully intend on making the news media aware of their companies fraudulent restrictions on our own personal funds. We are going to go as far as we can in making sure no one ever has to go through what we are going through ever again. SAVE TIME AND PULL YOUR MONEY FROM THIS COMPANY! Today we filled an official complaint with the FDIC.

I’ve been with Key Bank (specifically this location) for over 5 years now and I’ve always been happy with their service. They are all very kind and have quick service.