KeyBank Louisiana Ave, Perrysburg

Going to give a big shout out to the branch manager and the tellers I've interacted with at this location over the past few months. From opening a savings account for one of my children, to notarizing a variety of documents for our family, to being warm, friendly, and engaging while inside the bank, I've only got positive things to say about this Key Bank branch. Kudos!

Customer service with the Tellers are absolutely RUDE. I felt very discriminated by them. I tried to deposit my money order and they said a 2 week hold would be put on it. We ask why and they could not give us a reason. Went and deposited on the mobile app and it posted the next day. This will not be my primary account due to the horrible customer service at the Perrysburg, Ohio location on Louisiana avenue with the tellers. We felt very discriminated. And this is not the only time it happened. Would rather use my mobile app and ATM than to deal with rude teller who have no customer service skills.

Good bank, good people.....have always handled my issues with professionalism and thoroughness.

Too risky to do business here. Not being a nationwide bank. Banked here for 15 years, and will never come back or recommend. I made only one mistake and the bank locks up my account while I was accross the country. Told me I had to come into the branch to unlock it, left me stranded on the west coast. No way to get back and no access to money to even get back. Told me "good luck" as they hung up the phone. A banker was very rude when I called in recently too, after they said they are closing the account I called in to confirm that I do want the account closed. I moved to Chase bank, a nation wide bank with branches every state and city, a safer choice . Recommending all my friends and family to avoid Key also to minimize risk of being stranded on vacation or while traveling outside their physical coverage.

Great customer service and great tellers.