KeyBank E Baltimore Pike, Kennett Square

Either they're great or they're terrible. They're often grossly understaffed (long lines and an unmanned drive through) and some of the employees are really rude. This particular transaction that I'm giving 3 stars someone came to the window, sent back the carrier I'd sent them, I sent it back again and asked for a deposit slip, they sent it and left the window, so I pressed call teller not sure where they had gone. 5 minutes later another teller very rudely said she would get to it after she was done with other customers (she was not working the drive through) 10 minutes later (total) the original person came back, grabbed the carrier, disappeared again (but very polite), all while the cars in the drive through behind me gave up and drove away or went to the atm instead. 15 minutes since getting to the window and I'm finally done with a simple deposit.

Keybank is really bad, I have a car loan thru them and they refuse to correct my term. I agreed to a 72 month term but in the system it shows 73 months but all my papers showed 72 months but they refuse to fix it in the system.

HORRIBLE CUSTOMER SERVICE. Did not make time or effort to try to help me when my card was accidentally left in the machine, RIGHT before a long holiday weekend. I will never refer anyone to go here, as a long time bank employee over the years, they do NOT teach their employees to go above and beyond. No wonder their parking lot is empty. Will not be using that ATM ever again. Very disappointed at the level of incompetency and unwillingness to help another individual.

The tellers are always nice and knowledgeable. I am always in and out with no issues.