Kemba Louisville Credit Union Poplar Level Rd, Louisville

Been banking with them for thirty years (since I was a teenager)....staff have always been cordial and helpful. However, since the website was changed up over a year ago the online banking aspect has been a mess. It's basically a dice roll as to whether the server will be down anytime you try and log on.

When I first started out with Kemba over 20 years ago, they were great. They were responsive, available, willing to work with members, and I could go to them for all my financial needs -including buying a car. Fast forward to today, and they are just awful. My biggest complaint is their lack of responsiveness. You literally cannot get ANYONE to answer a phone there. And sometimes, you can't even leave a message. You'll get a loud "tornado-warning" busy signal, and then the line disconnects. If that's not terrible enough, just try using them to finance an auto purchase. In this environment, ALL dealerships are charging a premium on used-car prices, so they're often above "blue book" - ESPECIALLY if it's a good car with low miles. But Kemba insists on using the NADA used-vehicle pricing guidelines, which is usually at least $2K below CarFax and Kelly Blue Book values, so that makes it almost impossible to get them to approve a deal, because the car is almost ALWAYS "overpriced". The second problem with Kemba -for which there is NO excuse, Is that if you DO somehow miraculously find a car they MIGHT be willing to finance, you have to submit the deal sheet by email, AND, it may be hours or the next day, IF THEN, that you'll get a response. EVEN IF YOU'RE PREAPPROVED!!! Think about that! You're in the sales office at a dealership, you've come to terms, and can't get an approval from Kemba for hours, or until the next day. How can you buy a decent car under those conditions??? Answer: You can't! In this market, good, low-mileage used cars sell in HOURS, not days or weeks. Not only did Kemba refuse to approve several deals, but I had more than one vehicle sold from under me, while waiting for them to respond...If they responded at all! And did I mention that Kemba had already PREAPPROVED me for financing? Again, there is just no excuse for the way they' "do business" these days! They are just not a serious financial institution, and worse, they just don't seem to care!

Kemba always goes above and beyond to take care of me, even going as far as to call me within minutes when someone tried to make fraudulent charges on my debit card. Never had a problem with getting a loan or anything. The only possible complaint I could have is how hard it is to get someone on the phone sometimes, but I will gladly deal with a minor issue like that in exchange for the level of service they give.

Pitiful. Inept people who can't handle a single change of insurance on a vehicle, and try to charge you $2,000 extra as a "punishment" I'll never use this place again. Edit to respond to Kemba's response. This was not about insurance on the vehicle being cancelled. This is about a change in insurance carrier's. The vehicle in question was always covered. If there was a concern, you have my cell, my wife's cell, and my work phone as well as E-Mail. The fact that you added a policy to an already insured vehicle, due to a mistake in the paperwork is the issue here. This issue will cost me around $2,000 to resolve. With all of the ways of communication available, this should NEVER have occurred. I have done business with Forcht Bank as well as Park Federal Credit Union and never had these types of issues.

Been with this credit union for about 3yrs.... Always a horrible exp with them! I applied for a builder credit loan and when I was done paying it off they had put it in for a personal loan and my credit went down instead of it going up! They told me there was nothing that could be done... I was so made I left out crying... I am trying to build my credit to buy a house and now I'm on another 6 month wait

All I need to see to know this is a cruddy business/financial institution is the review from TW 4 months ago...and even more so that Kemba did not respond on here to TW's very valid complaints. Says it all. They literally go against every tenant of their reason for existing...to serve their customers! It sounds like they go out of their way, via those moronic policies, to inconvenience their customers. But nowdays, probably too busy focusing on covid policies and diversity/inclusion/gender measures...instead of oh, you know, banking services and stuff.

Kemba is awesome! The people are friendly and willing to help in anyway possible. We've had nothing but positive experiences since we started our accounts. Hi! I was reading through other reviews out of curiosity and was shocked! Sure people make mistakes, but I've never been treated in a manner that left me feeling that Kemba Louisville doesn't care about our business. They are small and personal, if you watch your account and any loans regularly and find an issue, I guarantee it is addressed immediately. I've dealt with new employees in training as well and was patient, everything was fixed immediately! If I leave a message, it's always returned promptly. We have 2 car loans and I will say that Arlin is wonderful! He answers my questions as if a family member and we appreciate that so much! If ever a complaint, it would be that some store's for some reason the checks don't go through and aren't accepted, but I can use my debit card with no issue. If that's the worst thing about Kemba, I'll take it any day!! Please don't forget most people only give negative reviews, not many people take the time to review great experiences... Thank you Kemba Louisville and keep up the great work!!!

I got my first car loan and got a nice 2010 Nissan Altima. I’ll have my car paid off in 2 and a half years only 50$ a week. Thank you kemba for being the only bank that had faith in me!

I love my bank ! Friendly and clean ! I love when they call you by name ! When you walk in ! Very personal .

Great place to do your banking been a member for over 30 years great customer service 👍