KEMBA Financial Credit Union Corporate Office Officenter Pl, Anna

Love this Credit Union so much I started an account for my son, so he can have the benefits of their services. I always go to the Hilliard branch, kinda partial to the employees there. Sometimes there is a wait, but you have to understand this is a business, with employees who need breaks and lunches, just as you do. So a little wait for superior service, is what keeps me a member

The credit union has offered me great interest on my credit card. They help me consolidate all my cards into one. The process was quick and easy. The staff was easy to work with. I have been with kemba for over 10 years.

Online customer support and telephone customer support is really bad. Long, long hold times on the phone, and 3 day delay or no responses to questions through the Kemba dashboard message service on their portal.

The people at the Whitehall Branch are Rude and NEVER seem to have enough people to help with our banking needs!! When my daughter went to talk w/someone about becoming a member they promised us the world (great, expedite, helpful customer service, AND we'll help you with your Student Loans). Now we need help from Kemba to help w/my daughters student loan and we are getting NO help! Only 2 people for the entire Kemba Corporation that works on Student Loans! One is on vacation and the other one . . . Well they'll get back w/you when they can . . . Really!? Thanks for being there for all our banking needs. She will be changing Credit Unions!

I applied for a loan with UpStart last month and the loan was approved through Kemba Financial since they’re local to my area. I wish I’d declined their approval. The approval itself came fast enough and the loan terms seemed fine so I accepted, but the process from there on has been an absolute nightmare. Kemba states that, if you accept and sign off on the loan terms by a certain time on a business day, the funds will be placed into your bank account on the next business day (or within 3 days at the latest if you don’t sign off by the certain time listed). I signed off after the cut off, so I figured I’d wait three days and the funds would be there. Not including the weekend, by the fourth day the money was still not in my account. I called their customer service line multiple times trying to get an answer, and after dealing with their phone tree over and over just to speak to a live person, I had about had it. I spoke to two representatives from different departments who took the first five minutes of the call to explain to me how long it would take for the money to appear, only for them to realize that my wait time had indeed passed their advertised three day mark, and then they each scrambled with trying to explain what the problem could be. Neither were able to give me answer but assured me the funds would be in my account by close of business. They weren’t. I called back the next day, dealt with their nightmare of a phone tree AGAIN, and spoke with a very helpful representative who did her very best to figure out the problem. It still took nearly an hour before an answer was reached and I was irritated because I had applied for this loan out of an urgent need and was starting to worry I wouldn’t have the funds I needed in time. Finally got that all squared away, the funds turned up, I made my first payment ahead of my due date on the loan, and thought that would be that until February. Just checked my account to see that—in spite of me having already paid my balance for the month—Kemba took out a second payment from my linked bank account without any notice. Nowhere in any of the papers or online files I signed did I agree to have automatic payments set up. I had already paid this month’s amount, and am now double that amount short in my bank account because I wasn’t expecting them to remove the amount AGAIN after the balance this month was already taken care of. At the very least, a heads up email would have been nice so I could make changes to the withdrawal before it happened. I’m just damn lucky I had extra funds in my account or I’d have been screwed for this month’s bills. Kemba feels like an absolute scam and as soon as this loan is paid off I will not be looking back.

A previously retired CEO had the job due to his father also being a CEO at KEMBA. He had the personality of a turnip. Employees outside of the clique were dumped on more than the bottom layer of a landfill. KEMBA operated as a big bank with an illusion of being a credit union. Scrap the non profit status and tax them.

My wife and I have been members for 30+ years and the customer service has not been good. My debit card has been stolen too many times to count--not thier fault. Thier urgency to make the situation better is always poor. Interestingly enough on several occasions when my account info was stolen the thief used my information at a convienience store right down the street from the main office...hmmmmmmm????? The fraud detection department is a joke---they will call us making the simplest of purchases in a area we live where we have frequented before but suspect someone making thousands of dollars in purchases from Apple and Discount.com. Its time to find a bank or credit union that values us as customers and actually cares.

I went in to Kemba CU in Pickerington to deposit a check for my son. Ended up with a Savings, checking, and refinanced for my vehicle with more than a 50% lower interest rate. Heather Estis was such a big help. She was able to set me up with EVERYTHING I needed. She knew what I needed without me asking. She made me feel like a friend was helping me, and had my best interest at heart. Great experience and recommend Heather and Kemba CU

Very inefficient operation. I always have to send my credit card payment the very day after receiving the bill or risk getting charged a late fee. Twice now I have been hit with a late fee for a payment that was sent in two weeks ahead of the due date. They try to tell me that the USPS is slow but I never have this problem with any other institution. I have payments going to places like Utah that get there just fine. This place is just across town! No... it's a Kemba problem. Not a USPS problem. Whoever is managing the processing department needs to be fired.

Theyre doing away with having bank tellers and you cant even write a deposit/withdrawal slip yourself anymore. Utter nonsense.