Fifth Third Bank & ATM Havens Corners Rd, Anna

I have been banking with 5/3 since college. It was my very 1st solo acct. I have always appreciated their customer service and availability of services. Today I received a call from my local 5/3 to see how they could support and remind me that they are here for me and my family during this time in our nation. I truly appreciate you. Stay safe and healthy.

I have had a mortgage loan with Fifth Third for over 11 years. I called the loan officer in Gahanna to discuss refinancing. He asked for my number and said that he would call me back the following day. He never called in a week's time. When I called the manager and complained, the loan officer called me back and said that he does not recall receiving a call from me. His actions showed a lack of professionalism, organization, and customer service. I now understand why Fifth Third has so many complaints online.

Great bank and great employees, always very helpful and cheerful! Answer my questions and go out of their way to help. Thank you! I would mention names, but it would be too long! Thanks everyone!

I got a new job and after a few months of going into 5/3 for the company I just had to start going there personally as well. They are SO friendly and for the most part fast. They currently have a new hire who is still getting the hang of the fast part but that’s fine! This 5/3 is my favorite out of the five I’ve been to. It makes my day when I have a long work day and have to go to the bank to be greeted by such friendly people!

BEST CUSTOMER SERVICE EPERIENCE EVER, from any business. Long story short, I deposit a large check in the new automated ATM's in Reynoldsburg, the ATM "kicks" the check a day later because it doesn't recognize a signature and addressee. I call my Gahanna branch and spoke with Josh Baker, who looks into it, then calls me back later in the day to verify that the other bank is mailing the check back, and that it would be a couple of days, however, if I came in with the check he would make sure there was no hold on the check. I told him I'd see him in a few days. One day later, on Josh's day off, Zach Rodriguez calls me to tell me that they actually went over the the Reynoldburg branch, got the check sitting there to be mailed, brought it to the Gahanna branch, reversed the error, deposited the check AND made sure there was no hold on the check. AMAZING teamworkj and customer service. I will NOT be leaving 5/3 for anything!

One of the ladies in this branch obviously doesn't like her job. Treating customers like trash.