Katie Martin - State Farm Insurance Agent W Franklin St, Bellbrook

I switched to them because they offered a great rate. I require an SR22. They Said no problem. Come to discover that I was covered, but not with an SR22. So I've been driving illegally. I only discovered this when I tried to renew my license. No cool. I've called them countless times, each time they swear they sent proof of SR22 to the bmv. Each time they lied. I could have been in serious trouble if pulled over. I've immediately changed companies, and the only call they'll ever get on my behalf will be from my attorney. They are severely incompetent and have been nothing less than a pain to deal with, not to mention selling me fictitious coverage, then trying to cover their butts by consistently lying. At least they're good at something... They should have their insurance license revoked permanently. I will be seeking legal assistance in this matter. Thanks for all your help, Katie! You almost got me put in jail.

Thanks for the call back in January February and March has my grandchild listed on my policy which was removed months ago and refuses to return my calls bill went up 70 dollars called customer service to get help was the worst experience of my 60 years channing was no help all she wanted me to do was change agents been a customer for 45 years and treated with no regard I was a number not a policy holder and still no resolution

I would highly recommend Katie Martin-State Farm, and her amazing team! Katie, and Olivia have been very helpful with my journey to find the right insurance for myself. A lot of places only care about numbers and meeting quotas, but this team is all about customer service! Every need is addressed, and if at any time I have a question I know I can trust this team to answer any/everything for me without hesitation. If you seek professional individuals who know their job, help you get what best fits you/ your family then you’re in the right place for sure!!

Absolutely one of the best experiences i have ever had dealing with an insurance company! The girls in the office are so great and are willing to go over and above to help anyone out they genuinely care about their customers and Katie is the same way I so appreciate everything they have all done for me! definitely worth giving them a call to see what they can do for you!

I purchased a vehicle by internet and needed insurance switched within a matter of an hour. I called ten minutes before closing and left a message. Olivia immediately returned my call and quickly got my policy updated for me and sent over. In addition, if i have payment issues Megan helps me almost monthly to make sure I'm squared away. I appreciate the quick response and help i receive from their office it is greatly appreciated. thank you ladies....

Everyone is Always helpful, very pleasant to talk to and over the many years we have been with them, Tammy has always been outstanding in every way!

Tammy Ball has always gone above and beyond for my insurance needs even after hours. Tammy is very knowledgeable and always a pleasure to talk to. OUTSTANDING CUSTOMER SERVICE!! A+ A+

We have been with Katie Martin - State Farm for years now and have had nothing but the best service and care from the staff. We work directly with Olivia- she keeps us informed of any changes, always leaves us with confidence knowing that she found the best prices for our needs, and is just a phone call away whenever we need assistance. Recently, we experienced a different part of State Farm after an accident. Olivia walked us through all the steps and made sure we got where we needed to be and with the right team to handle the claim. She checked up throughout the process and it was seamless! If you’re looking for an insurance provider Katie Martin-State Farm is a wonderful choice!

Great rates. Olivia is excellent. Keep us informed of offerings by State Farm such as Credit card offers. They call to make sure our coverage is what we want and if we want any changes. Still working on homeowners insurance. They are a great company.

We have been with Katie since she opened. Her staff is always so kind and willing to help. Whenever we have had to make a claim it has always been a smooth process. I highly recommend working with them.