Fifth Third Bank & ATM Wilmington Rd, Dayton

I just left the branch as I had scheduled and appointment with Jennifer Rolph, Personal Banker. I have to admit that my last in person visit with a personal banker was 6 years ago and did not go well Today was a terrific experience. Jennifer treated me like a person, not an account. I started off expressing my disappointment with 53 in general and she listened...really listened. She was on time at 2pm and made the transition easy to negotiate. After we finished she reviewed all of my accounts and then updated and changed several settings to serve and protect me better. She is truly a real asset to your bank. Thank you for some really great customer service. Brent S

I am from Los Angeles, California and I looked up a Western Union pick up location on MAPS. I walked a mile and a half to this Fifth Third Bank location, filled out my WU P/U form and stood in line for more than 10 minutes. The woman turned me away because I don't have an account there. She proceeded to give me driving directions to another location and got irritated because I wasn't understanding her directions. I've never been here before and I'd already walked 1½ miles to get there, needless to say it wasn't a happy moment, especially when she told me that she could walk to it and that I'm younger than she is, so I can too. No doubt I can, I can walk a mile in less than 12 minutes. I had a meeting that took place late because of this inconvenience, but I did make to the next location. That information MUST be disclosed in advance. Customer Service THERE at that bank location is awful. I'd open an account at a B of A before I'd bank there. One Star is generous.

Always great service from tellers and bankers, also Mark who did my mortgage was great. I've been going here for 15 years and have never had a bad experience.

Awful service. currently in the drive thru, no one else was inline and I waited over 15 min just to deposit some checks. Hate this place. It’s loke this every time

I have been coming here for years. More than 1000 times and never had a problem or had to wait longer than I ever should.

This is the worst bank on the planet as far as I'm concerned. I stopped doing business with 5th 3rd years ago because of an auto loan we paid off. Several months later they came back and said we owed more. Most recently, my mother opened a savings account for my daughter. She deposited $500 a couple of years ago for college. We went to withdraw the money and this "rip off artist" kept $200 for what?! DO NOT BANK HERE! There are way too many options to tolerate this type of activity. I will tell anyone and everyone my poor experiences with this place. If you choose to bank here, remember...the house ALWAYS wins.

This is the branch I bank at now but I have been with Fifth Third since 2012 and love this bank. Everyone at this branch is super friendly and helpful. I recently needed info updated on my account and they took great care of me.

Can't believe how terribly my daughters were treated by an employee at this branch. Horrible customer service. Bad fees.

This branch has always provided great service to us.