Karp Kia Sunrise Hwy, Rockville Centre

Had a great experience getting a lease deal on the 2022 Niro EV, salesman Neil Fogel and Bruce in Finance made things super easy. Many dealers blow you off when you're shopping for an electric car on Long Island, Karp was very helpful and transparent, general manager Henry came over to explain the NYS EV rebate and how it would be applied to the lease. Couldn't have asked for more in the supply chain wasteland of early 2022, much appreciated!

After visiting several dealerships this month, Karp Kia was by far the most stress free experience! Claudio Pérez was amazing and very informative. He literally went above and beyond to make sure I was satisfied with my purchase. He wasn’t pushy at all. Just overall great experience. I definitely recommend!

I never thought I would say this about getting a new car but shopping at this dealership was such a pleasure! There was no pressure for us to buy, and our salesman, Claudio, was a doll. He was so accommodating and found us a car we really liked although it wasn’t our first pick (our first choice was sold out). He was so friendly and efficient, the whole experience was so positive and it also took a lot less longer than I thought with the paperwork, etc

For a $200 repair I paid outside (Steering Bushing replacement), Karp Kia tried to rob me $2400 quoting I needed rack n pinion and more parts replacement. First of all It was a known problem (Steering hard to turn due to bushing) with Kia Car and the company (Kia Motors) later reimbursed me $200. Manager who had no mechanical know-how still billed me $550 for diagnostic and Engine performance service (Outside cost is merely $90) which I didn't want or went to for. Before the visit I'd thought I would buy New Kia from them (in couple of months) but now I am not even thinking about buying KIA since there are only two dealers and both have monopoly to rob customers how much ever they want. Atleast am gonna avoid Karp like a plague all my life.

My experience a karp Kia was horrible!!! I came to the dealership to buy out my lease. When they came to me and show me what my buyout balance was on the car it was $7000 off. I had to show him a screenshot of the actual buyout price of my car which was ridiculous. It’s a huge mistake on their part. Then when we go to finally sign the paperwork the guy is trying to sell me extended warranty which I had to decline multiple times for him to finally accept it. The guy had nerves to tell me if I didn’t take there warranty the bank wouldn’t approved me which is a lie! Buyer beware! I saved myself thousands of dollars from there mistakes and them trying to sell me warranty that is definitely not needed on a barely used car. Please read the fine print!

I had Michael Rosenberg aka Little Mike as my Sales Manager and he was everything truly awesome and very patient with me.. Bruce ( Business / Finance Manager ) kept me laughing with his sense of humor but still remained very Professional.. Mike aka Big Mike ( Business / Finance Manager ) did an Awesome job with my lease approval.. Karp Kia was my first and only spot. I truly would like to Thank those three Men again.. Best Professionalism I dealt with in Years. I drove away with my 2021 Fully loaded Kia Sorento XLine… Plus the interior color is my favorite color when comes to a SUV Your’s Truly Spencer

I had a major car repair to my 2014 Kia Sorento. I needed a full engine replacement that primarily was going to be covered (thankfully) by my warranty. During the fall of 2021, shipping and parts were a disaster due to COVID and it took months and months for the engine and all of the parts to make it. Hendrik Richert in the Rockville Centre location of Karp Kia went above and beyond to help me. It took over SIX months of getting it repaired and several delays. It was frustrating, but Hendrik waded through the paperwork, coordinated with the warranty company and the internal teams and most important, stayed in contact with me, got me a long-term loaner and stayed with me through out the entire process. So far, the major repair appears to be fixed (only one thing required me to go back), so I feel confident in the work that was performed. While I feel like my car likely sat longer than it needed to, I am grateful that it was handled it efficiently. Hendrik was professional, personable and effective in getting it done. Thank you, Hendrik!

Karp Kia SERVICE department has a lot of opportunities to work on. This is my second time servicing my brand new car, for the SAME reason. So clearly it was done improperly the first time. Then, I do also understand that my car may have a manufacture defect which is out of their control but the LACK OF FOLLOWING UP and broken promises is making this process extremely frustrating.

What a wonderful, kind, helpful staff. I went in today to get my car serviced and it was so pleasant and wonderful. My 8 year old son wanted to stay on their massage chair in their lounge room lol. Love this place!

Just want to say that Hendrik was awesome! He kept me updated the whole time and was friendly and honest about my cars status from start to finish. He really cares about the customers👍.

Before arriving at this dealership, I had a warm feeling speaking to my salesman, Claudio. He had a black Kia the he thought we should see. The showroom was small, only 2 vehicles were displayed and not too many cars in their lot either. everyone in the showroom was very nice with a smile. Claudio was very friendly, helped us get more $$ for our trade in. He also helped us to set up and put our new car together as his maintainence was busy with other vehicles. I highly recommend Karp Kia.

I had an unfortunate experience at Karp and I'd like to share it. I have been a satisfied customer at Karp for two years after I bought a new Kia Soul. This September I needed an oil change and I brought the car to Karp on a Friday morning. I was advised to flush the brake line as well. The price was quite high but they worked with me and performed the oil change for no charge, leaving me with a $331.80 bill which, of course I paid. On Monday my wife called me at work to tell me there was a significant oil stain in our driveway. I checked the car at lunchtime but the dipstick indicated the car was full of oil. I checked the next morning and the level was unchanged, so I drove to work. I brought the car back to Karp the next Friday and reported the constant staining and leakage with no change in the measured level on the dipstick. I included pictures of the stains, the underside of the car glistening with oil, and the full dipstick. They reported to me that I had a cracked drain plug gasket. I asked how such a significant leak could be undetectable when checking the oil and I was told "I don't know, but that's what happened". From my perspective there are two plausible explanations: I had been adding oil and not disclosing that; or, the work was performed without removing the splash guard that protects the undercarriage. Oil pooled on the topside of that cover and had been leaking, staining, burning, and stinking for days. This is a sloppy thing to do but it saves time, at least for Karp. This was time I had to spend checking the level twice a day and heading back to the shop on a day off. I asked for my money back and I was told I wasn't entitled to a refund because I hadn't actually paid for the oil change. This is understandable; however, I did feel entitled to some acknowledgement of the trouble they'd caused and some acceptance of accountability. This was not offered. Simply the argument that I hadn't been charged. Perhaps a "What do you want for nothing?" kind of position. In the past, I felt, when I took my car to Karp that we were on the same team with the goal of keeping my car running well. I'm not saying this experience was like "Popcopy", but it put me in mind of "Popcopy". I have no complaint against any individual at Karp. It's just I didn't mind, in the past, driving around with their license plate frame on my car. Not anymore. This wasn't the crime of the century and I understand their perspective. Customer service is a difficult balance between the insatiable demands of the customer and the cold arithmetic of business. Bottom line, I feel they did lazy and messy work, offered a preposterous and halfhearted explanation and refused to acknowledge or assuage my disappointment and dissatisfaction. As I told the person I was dealing with: we would have to agree to disagree about Karp's level of responsibility. I appreciate the opportunity to share my experience.

Absolutely avoid the service department at all costs. After receiving my vehicle back from repair, I noticed some new scratches on the passenger side that had never been there. I immediately called and was told to bring my vehicle back in to finish the repair as “it slipped through by accident". After dropping my car off again, I received a confirmation from the general manager that everything would be taken care of. When I went to pick up my vehicle, the scratches were still there. When I brought it up to the staff, I was immediately met with hostility. I was told I can leave with my vehicle or be charged for storage. At this point, the manager who I spoke with on the phone came and immediately got in my face, spoke to me in a demeaning manner to which he then threatened to call the police if I did not leave. Do not waste your time and money with such a neglectful and unprofessional business

Karp Kia is one of the worst dealers period! I had an issue with a recall, I took the vehicle for a recall and afterwards my vehicle was not working correctly. I took it back to the dealer and they told me that I had to pay a $198.00 diagnostic fee. Mind you, prior to me taking it to them for the recall my vehicle was working perfectly fine. I could not afford to pay that diagnostic fee at that time. I took it back several months later because the Kia was worse and they then told me that it was now $400.00 for a diagnostic fee. The person in question at the dealer was a young, male with a tacky gelled up hair-do that has the desk near the rear of their reception. I live in Long Island, I reached out to Bronx Kia who were very receptive and polite, understood my issue, serviced my vehicle, identified a problem that was still under warranty at NO COST!!!! Karp Kia lost a customer.

The service at the service center is great. No problems, no hassle, very polite, helpful and understanding especially from those who have worked with me, Brad and Michael. I bought a 2011 Optima earlier this year from an outside dealer and I knew work had to be done. I’ve brought my car here 3 times so far and I’m incredibly pleased with their service and the work done on my car. The prices are in no way inexpensive but I attribute a little of that to the fact I have a considerably older car that had some problems and I didn’t buy my car from them to begin with, so I miss out on some of the perks that one would have. However, today I was given a small discount for the service and a coupon for a car wash, which I appreciate wholeheartedly. They may be particularly expensive in my case but it is nothing short of keen excellent quality service from the Karp Service Center. I’ve taken my 2011 Optima to them 3 times so far and I think I’ll continue to.

Unfortunately, my experiences at the Karp Kia service department have not been good for quite some time. I leased two Kia Sportages through Karp since 2016 and the sales team has been great, specifically Michael Rosenberg. I have also recommended a lease to a friend of mine who also leased through Karp. So needless to say, the sales department is great. However, the service department is a completely different story. While I am not one to share negative reviews, I have reached my threshold and felt the need to share today's experience. I worked with service clerk/manager Brad and every time I interact with him, it has not been great. Today I dropped off my car for a routine oil change and tire rotation (they never check the air in my tires after I asked them multiple times) and Brad proceeds to tell me about a service that I have refused on multiple occasions and today was no different. Again I refused and told him that I had unexpected expenditures that occurred this month so I would like to not do it today and maybe next time. Instead of taking my refusal, he says to me "well you said you were going to do it the last time." This unfortunately crossed the line for me. He then says, we'll call you when your car is done and maybe we can talk about the upgrade in service I just mentioned. I felt very much unheard and disrespected and wish to have little to no interaction with Brad pass this point. Additionally, I dropped off my car at 7:30 am for an oil change and tire rotation and it is still not ready (time is now 1:36pm). To say that I am disappointed would be a complete understatement. I hope for myself and other Karp customers that they are treated with the utmost respect and care they deserved.

Having purchased seven vehicles from Karp I would have expected some better customer loyalty. Karp dealership basically told me to get lost. Unfortunately, I will never purchase another vehicle from this dealership especially from salesman Mark the manager. Time to move on!

Never purchased a car here so I can't say much about the buying process. I have used the service center for 3 different KIA models over 4 years and haven't had any issues. They did have some trouble troubleshooting but cars are very complex and I won't hold that against them. The customer service is very good, they will remember your face and greet you. As a grumpy New Yorker their pleasant disposition does irk me a little but that's just me. The pricing is higher than your average garage but that's every dealership! They are knowledgeable and they are quick to do warranty work, which is why I stick to buying KIA! My only gripe is the wait time, they're a busy place and you should not come here expecting expediency. If you want a 10min oil change go to the gas station, if you want someone who will treat your car right and give you quality service then you could be waiting for sometime. My NY State inspection took 45min and it was worth the wait because I know they're looking out for me!

Public The absolute worst customer service you could ever imagine from an auto dealer/service center. You would expect them to go out of their way to please a customer, but the exact opposite. Made an appointment for service, brought the car in on a Monday morning, and had to pick it up on Friday without them even looking at the car. Please do yourself a favor, shop elsewhere if you'd like service

I was charged a higher amount for a radiator flush which was less expensive at another Kia service car shop. However, upon reading my review and considering the written estimate from the other service center, Mrs. Karp contacted me right away and gave me a credit for future repairs. This shows that management is dedicated to serving its customers and taking their concerns seriously. She didn't have to give me a credit but I believe she gained a customer rather than loosing one. In my estimation, a very well handled situation. Thank you Mrs. Karp!

Terrible. My mothers 2019 XC90 has been having parking break light issues and has brung it into service over 3 times with no solution. They claim Volvo is aware and will call back once a software update is released. Nothing...no call, no solution, no followup despite constant calls speaking to numerous service reps. Can't even get a loaner as they keep stating they have none for weeks. She has been driving the car accepting it that way... Because of this poor service and overall experience, once her lease is up, she will NEVER buy another volvo again. Nice to see that they love responding to the positive reviews....

My experience with Karp Kia was awful. I brought my 2016 Kia Sedona for a recall, right mirror camera is showing a blue screen (which i thought might be resolved when the reprogram from the recall was installed) and ask them to listen to a engine noise. The service writer told me there would be a $225 charge if the problem was not cover under warranty. I agreed as I was pretty confident it was a timing chain tensioner problem, common on 3.3L engines. Karp Kia never called me that day. So I called in the evening and spoke with Brad and he told me they believed it was the timing chain and there would be a $960 charge if it wasn't cover under drivetrain warranty. I asked what would cause it to be denied warranty coverage and he responded if the services where not done and the engine has sludge. I told him to disassemble engine and do the further diagnostic. Karp Kia didn't call me back again, so I called. Rob called me back and told me they found the timing chain to be the issue and it would be cover under drivetrain warranty. He than told me 2 services where over due and my responsibility would be $685. I ask what services and he told me coolant flush (which coolant is drained to do the timing chain job) and injector cleaning. I told him I don't believe these service are required by Kia as per maintenance manual, I would check manual and get back him. The manual says nothing about injector cleaning and coolant replaced at 120 months or 120,000 miles and my car 56,000 miles and is 70 months. I call back and spoke with Phill. I told him that these maintenances are not required and do not want them. The next day Rob called me. He told me I could decline the very important and required services, BUT he would have to make a note on my invoice that I declined required services. He explained if I have problem in the future and they deem the failure do to lack of maintenance, they would not honor my warranty. Rob sales technic was pushy, than threatening. I'm sure he sell alot of added on maintenances to many people out of fear. The bottom line is he and Karp doesn't have the best interest for you or your vehicle. When I picked up my vehicle, 2 weeks later. I looked over the invoice and it said nothing about changing oil or that i declined services. I asked and was told the oil pan had to be removed therefore the oil was changed. I check over my engine and fluids and the coolant was low. When I questioned it, Rob told me I needed a coolant flush. I told that is no reason the coolant to be low. Also the right camera still was not working. It the wanted to get a payable job, they should have ask if I would want to check and fix that. They could have check my air cleaner which I know is dirty. I took the car to work (I am a mechanic and maintain/repairs hundreds of car, vans, trucks, machines) and pulled out the oil filter to check to see if it was new and this is what I found. There was even small pieces silicone on it. Clearly they did replace my oil filter which could damage my engine. I am so discussed by this experience. I would never buy another car or bring my car to this service center again.

Excellent customer service from Karp Kia during a very difficult time for car dealerships and buyers. We have purchased two cars from Michael Rosenberg and he makes sure it’s a easy and smooth process. Michael in the finance department is really great and makes a usually difficult process quick and easy. We recommend Karp Kia highly.

A simple oil changed ,judge for yourself. A picture is worth a thousand words. Terrible workmanship and customer service. They will lie to your face especially Ellen Karp, pretends to help you but gives you b.s. answers!

Alex is a very caring person and took very good care of my car. He is very polite and helpful and I feel comfortable working with him. This was my first visit to Karp Kia and I will always bring my car there for service.

I should have known I was going to have problems with Karp Kia when I walked into the service center and Hendrik Richert, the Service Advisor who would be helping me later, was on the phone with a customer who was obviously irate and frustrated with the fact that her car wasn’t ready, and they couldn’t tell her when it was going to be ready. Hendrik was very calm, and reassuring and even I believed that her situation would be resolved amicably. Long story short, I brought my Kia in for servicing because it was having an issue. They kept the car for a week, I had to do most of the outreach to find out what was going on, they changed some parts and did some other add ons, and charged me close to $2000. They also wanted to do some additional work that would’ve cost $1000+, but they said the car was fine to drive without it, so I decided to just get it back. When I picked the car up, Hendrix assured me that the car was drive-able and the issue was resolved. He also said that if there were any issues, the work was fully warrantied, and since I was headed out of town, he would help me connect with the local Kia dealership wherever I was. Again, he was very reassuring, so I took him for his word. As I was driving the car after leaving Karp Kia, the issue returned. It was too late to go back, and I had to leave town the next day. I sent Hendrik a text stating that the issue returned, and left a vm, but to this day, still no response. I finally took the car to Pep Boys and, not surprisingly, they did a tune up which resolved the issue. So my question is: why didn’t Karp Kia do a proper diagnosis or even consider that a tune up would be the issue?! At best, they’re incompetent, and at worst, they’re crooks. I didn’t receive the service that I paid for, so my credit card company helped me resolve the issue to my satisfaction. Needless to say, I won’t be taking my car to Karp Kia ever again.

Leased a car here in 2020, and all was great. Now 2 years later I am being emailed asking if I have the title to the car I traded in because they don’t have it and are selling the car. The title was given to them when the new lease was setup. Now I am being asked to get my sister and mother law involved as the original title was in their name and signed over, etc, and we don’t live in the same state. What an annoying mess. I provided all needed documents to them at the time of leasing my new vehicle, its not my fault someone misplaced or did not handle the documents correctly. Now 2 years later I have to get family members involved etc so they can correct their own error. I know I will not be leasing here again when my lease is up.

Tom Cali was EXTREMELY helpful in helping me secure a new 2022 Soul for my elderly unsophisticated sister (I am from out of state). Efficient, no BS, no surprises and very helpful car hand-off to my sister. I am truly impressed with his helpful manner and professionalism, restored my faith in car dealers. Thank you Tom, Vince P.

Recently leased a Kia Sorento. Couldn’t be happier with my new car, the whole process was easy and I couldn’t ask for a better experience. Neil is such a knowledgeable and honest salesman.

I had a wonderful experience at KARP KIA this past week. This was my second time getting into a new leased car with KARP KIA. Michael Villalona and Matt Tzylutki were amazing. They both made the process so easy for me. Michael was my salesman, and he found the perfect vehicle (which I love) to fit my criteria and gave me many options along the way. Their time and dedication to the process exceeded my expectations. Michael and Matt were patient, friendly and very thorough when answering all of my questions. They both made the process go so smooth and kept me and my Mom supplied with coffee and tea while we went through the paperwork. I will definitely continue to recommend this location and Michael & Matt in the near future!

Brian, Kyle, and the rest of the staff at Karp Kia are amazing. After having my car serviced there I will never go somewhere else. They explained everything to me, made me feel comfortable, and repaired my car in a timely manner. I didnt even have an appointment. I wish I could give them more stars. I will recommend Karp Kia to everyone I know. Keep up the good work guys!!

Brought in car for recall to be done. They wanted to charge $850 for maintenance fee. We declined for the time being. Salesman was very persistent and started to push for financing the amount for the maintenance fee. We still declined. We received car back at the end of the day with a check engine light on. We returned next business day and they said it will be a $199 dollar fee to check the engine light if not a result of recall. They also said we could apply the $199 dollar fee toward the payment of whatever repair car needed. The car was maintenance meticulously since bought new. There was no engine light on when brought in. This is nothing short of criminal what they do here. Dishonest to say the least and a management set on making money off of you instead of doing the right thing.

A simple oil change, poor workmanship and terrible customer service. They will pretend to help you but will lie in your face especially Ellen Karp with a bunch of b.s. A picture is worth a thousand words!

This was the 3rd dealership I visited and I'm happy I did! Mark Taub was my salesman and he was great, the entire experience was what buying a car should be. If you're in the market go check out Karp!

1st let me say I hate car dealers. They ask you for your budget then treat you like lower class citizens if your budget is below a certain amount. I am happy to say that karp is the 1st dealer to treat my 300 a month budget like it was a 3k monthly budget. Great customer service and my dealer Mr KP. was so helpful. Oh and I love my 2022 kia seltos. I feel like I'm driving luxury car. Thank u karp kia for restoring my faith in car dealers.

Came in some time ago looking for a k5, and Jeffrey R. helped us. He seemed like he wasn't really interested. Took us on 2 minute test drive and was constantly instructing me to make this turn, that turn, and go this way. Before I could really even focus on feeling the car out, we were already back at the dealership, and test drive is over. Not sure what his deal was, but kinda pushed us away from coming back here

Overall my experience was good in that I had to switch from another Kia Service Center, Nemet. They offer friendly and timely service. There wasn't a lot of people in the waiting room and took the time to speak to each person. Michael provided me with different options for my service and as I haven't had a service in a while I did go for more than what I wanted to spend to cover more areas of my car. He was personable and knowledgeable about the services. The 1 improvement would be to offer periodic discounts other than the ones provided on the web based on how much you spend.

I had an awesome experience when buying my daughter a car from here. Mike our sale rep went above and beyond as well as the financial manager too. This was the least stressful time ever buying a car and I didn't break the bank doing it either 😁

Made an appointment two weeks ago, the staff at Karp Kia were extremely friendly, and listened to my concerns. Fast forward two weeks, took my Sportage for the appointment, and Mike Frohnhoefer greeted me immediately, and took care of my every concern. As a local business owner, this meant the world to me as Mike handled the entire transaction with professionalism and courtesy. I highly recommend Karp Kia, but more so, Mike in particular. Keep it up guys, see you in 3000 miles!!!!

Every experience with this dealership (service department) has been negative. I do everything I can to avoid it because of how the employees speak to customers and the wait times are RIDICULOUS. My Kia Soul has been recalled again so I had no choice but to go in. It took 3 days to get an appointment because no one was answering the phone or returning my calls. Then when I brought my car in it took over 2 hours, even though the recall letter and the person I made my appointment with said it should only take an hour. Then the icing on the cake, they killed my battery and my car wasn’t able to start when I left. DO NOT GO HERE. Also the reason you may see a lot of good reviews is because they make sure to tell you not to leave a review unless you’re giving them 5 stars.

I went to Karp Kia rhis weekend to see a used car. The bottom line is that they are very unprofessional and I will buy elsewhere. I was helped by a very friendly salesperson and I did a test drive of the car. I've been looking at used cars and I was/am ready to buy. In discussing the car with the salesperson he offered his opinion that it was worth $1,500 off the list price. I made an offer $2,000 below the list price and told the salesman that I was prepared to buy that day. He told me he'd communicate my offer to the used car sales manager (who was not at the dealership) and get back to me immediately. When he got back to me he told me that the manager would not budge off the list price. I found that strange in that the car was not advertised as a "firm" price and I've never heard of a used car price not being negotiable at all. The next day, yesterday, I called the dealership to speak with the salesperson. My intention was to raise my offer. He wasn't available to take my call and never returned my call. The following day, today, I called him again and was put into his voice mail. I asked that he call me to discuss the car but he again didn't return my call. Late in the day, I called the dealership again asking to speak with someone about the car. I told the young woman I spoke with that I had already test driven the car and wanted to simply know if an offer $1,000 below the list price (or more than what the salesperson thought the car was worth) would be acceptable to the used car sales manager and, if so, I was prepared to come to the dealership immediately to buy the car. The young women asked who my salesperson was and said that she'd communicate my offer to the manager. Once again, I didn't receive a return call from either the sales manager or the salesperson. This is my honest experience and I don't like doing business with people who can't extend the common courtesy of returning a call. The dealership is under no obligation to sell me a car but I was making an extremely reasonable offer and failing to return phone calls is not only rude but a strange way to conduct a business. Quite frankly, I don't understand why the owner of the dealership would find such behavior/tactics acceptable. In any event, I'll buy elsewhere and, based upon my experience, recommend to anyone considering buying from Karp that they consider buying elsewhere too.