John L Sullivan Chevrolet Automall Dr, Roseville

Last time I purchased a car at this dealership, I was not happy leaving. It was a very unpleasant experience. BUT, this time around everyone who was a part of my deal did amazing! They made sure I was happy leaving the lot. There not enough words to describe how awesome of a time. Things have really made a change for the better at this dealership, and I can only hope it stays that way.

Excellent service. This was my first visit to this facility and I will have to say I was VERY impressed with this dealership. Their grounds made a customer feel very welcome with them in mind. Every portion of my visit from my first drive into the garage, I was greeted at 6:45 am before my appointed time on Saturday, the service advisor, Arthur Smith's office, was welcoming, even had a chair. Then I proceeded to the onsite cafe for free coffee, then while I waited in their pleasant waiting room in many comfortable lounge chairs and couches time just flew by and before I expected it the repairs were complete. Now time will tell if the repairs were successful if I do not have a repeat problem of the water leak. You just do not find dealerships like this in normal business.

I have been to John L Sullivan Chevrolet many times watching many of my friends purchase the vehicle of their dreams, but never staying through the process. After purchasing my first brand new vehicle this past weekend, I now understand why they kept coming back. What an easy process. Jordan, you are amazing! You couldn’t have made it any smoother or easier for me. From having the trucks I was interested in ready to go, to asking all the right questions and walking me through every step of the process with ease. I had no stress. Thank you so very much Jordan (and your amazing team). I’ll be sending everyone your way and keep doing what you do best!

Very good overall, didn’t really go over final numbers, think cause no physical papers (it was put on a thumb drive) and was charged for lifetime oil changes that I would of declined if offered or if it was explained. It was just mentioned like it was a perk and kind of slipped in right after he mentioned I’m gettin a rebate. My final payment was different than discussed with the first person who brought down the price so I wouldn’t walk. I know this happens if u get gap insurance, extended warranty etc but I declined all that was offered. So I didn’t expect it or at least not for the oil changes. Yes tax and title are a factor but not by much. My bad for being to comfortable and wanting to get it done, I wasn’t planning on buying that day but felt it would sell soon and it started smooth and assumed it would end the same. Could of been worse though. Both employees were excellent at communicating and building a rapport. I would recommend both people who helped me Brad and Derek.

Steven was my main point of contact and he was very enthusiastically helpful. I was incredibly frustrated with an issue that had been going on for about 4 months. Multiple people had been unable to identify the problem. Steven arranged for me to go for a ride with the technician and we were able to recreate the issue. FINALLY the technician was able to confirm that I was not crazy and that there was an issue. The problem was fixed and my truck is FINALLY running smooth again. I am super grateful to have my old truck back.

Robert in Service was extremely helpful and continued to work on problem solving the trunk problem throughout the day until it was able to be resolved. I've worked with him a few times now and he has always worked hard to ensure the work is being followed through on and keeps me updated on the status of my car while it's at the dealership getting serviced. Thank you!

For whatever reason, I had to wait for my car to be done which was not a problem. Mark Rogers was great, very friendly and always keeping me updated on what was going on. Not too sure why it takes so long so get a new FOB but I guess "it is what it is."

I had a 3:45 pm appointment for an oil change on July 15, 2021. Prior to arriving for my appointment I took a photo of the contents inside my console. The first photo was taken at 3:30pm prior to my arrival. The 2nd photo was taken after the oil change was completed at 4:51pm while I was still at the dealership. I drove home and compared the photos. Sure enough, as suspected, one of their employees had rifled through the contents of my console. What business did anyone have to look inside my console and move things around? What were they looking for? Old oil cans, a dipstick? As if that wasn’t bad enough, I was told that the plan for regular oil changes (that I purchased when I bought my Chevy Tahoe) expired in May of 2020. I was NEVER told at the time of purchase that there was an expiration date of 5 years otherwise I would never have purchased such a plan. I complained about this to Brian Difede (who was very kind & understanding) and he told me he would go and ask about it for me. He returned after 10 minutes telling me the deal was only for 5 years but a woman in Customer Service (or management) will look into it for me and possibly give me a credit for the $69.95 oil change. Well, obviously I’m complaining about this as nothing was done to give me a credit for the day’s oil change. And I hope that a manager will have a talk with the service department and tell their employees to stop snooping in the customers consoles and/or glove compartment. As you can tell I’m not too happy with John L. Sullivan & Company right now.😡

My service advisor Brian was very unprofessional calling me “bud” or “guy” instead of sir or my name. I also had my car there for 5 days and they still didn’t get what I needed done. Definitely need to work on customer service and being prompt.

Everyone who helped us provided amazing customer service. We could not be more happy with our car buying experience. Thank you! We are truly so happy!

I want to extend my appreciation and gratitude to 2 gentlemen at John L Sullivan, Tyson Perryman and Brian Watkins. There had been a hiccup previously with the purchase of this vehicle and the deal had 99% been lost. Brian listened to my frustration, stepped up and made this deal happen with no exceptions. My lady walked in to the dealership around 2:30pm and drove away in her new car that same day. Tyson handled this transaction like a true professional. When the time comes for us to purchase another vehicle, we will definitely shop with JLS. Thanks again guys for making a beautiful woman happy!!

The service department has been getting worse and worse. Either they can't find what's wrong with your car and still charge you money for it, or they come up with false problems that you pay to fix. I was told I needed new brake pads when I had 75% left. Can't believe they do that here.

Rip off place. .valued my trade in less than it is. There lucky I came far an needed a car home. Don't ever buy a car here. Learn from me..

Very nice clean place. They had a small cafe that served Peet's coffee and food to buy($2 off if u bring ur car service receipt). A comfy lounge area. Free popcorn. Gary Resnick was great from beginning to end. He met our needs at a 110%. Very sweet, easy to be around kinda guy. He was such a blessing to have to help us. Especially since we came from Milpitas. Thanks again Gary. Your the man ;-) :-D

Every single person that I dealt with was great - friendly, helpful and all around nice people. It was a very good experience buying my new car here.

Worst experience ever at this dealership tonight with the sales person. Wouldn't shut up saying "what's stopping you from buying a truck." After I told him a half dozen times I was just window shopping.

Jl Sullivan himself told gm corporate that he did not have to honor anyone's warranty's or service their vehicle if he did not want to, no matter what the warranty says and gm or myself cannot do anything about it. This happened after his staff found out about my sexual orientation. Coincidence? My vehicle's leather seats in my $55000 Chevy traverse are coming apart at the seems. Started at 6000 miles and reported to jl Sullivan Chevy in Roseville. Went back twice in a year and opened up more than one gm claim over the lack of assistance. Even though we paid extra for every extra coverage available and the car is still within the 3 year 36000 mile basic warranty they are not covering the seats, working on the mirror that sticks, fixing the broken plastic on the door or the drivers seats, or fix the janky transmission. In fact jl Sullivan said, after his staff learned of my sexual orientation, he will not service our vehicle at all, for anything. Gm says they can't stop him, even though we have warranty's that state we take our vehicle to any dealer for repairs. Don't go to this place. Dont go to jl Sullivan locations. Don't buy extra warranty's they won't cover the basic. Don't buy cheap Chevy leather. If you don't believe it is cheap do a Google search. Every Chevy or gm, especially the Corvette has leather issues they don't fix. Hell don't buy a Chevy or gm, save the headache and discrimination. Semper Fi

Dealership employees were friendly and helpful in directing us where we should go when we arrived. Our service advisor was friendly and informative on what was needed and the repairs were completed quickly.

Zero stars is my rating My vehicle was misdiagnosed paid 1600 dollars for something that did not help. I even asked the clerk if my transmission was the problem he told he was sure it was the motor mounts. So thanks for nothing I thought the dealership was a reliable place that turned out to be a lie. Update I was emailed by Stephanie never heard anything back now my car has stop. Thanks to John l Sullivan and misdiagnosing my car and giving them $1,600 for some motor mounts. I took my car somewhere else I was told that if it was caught earlier which this dealership should have caught I wouldn't be in the situation thanks to them I'll have to file a complaint.

Worst experiences ever at this dealership. Last time I brought my car they chipped the inside of the door panel. Blamed it on my mother who dropped the car off and said I could not prove it was them as I didn't drop it off myself and refused to fix. This time I paid and was waiting for my car. They first told me they lost my keys and couldn't find them. After waiting for about 10-15 mins they said that I was given the wrong number and they went and brought a car out to me that wasn't even mine. They brought someone elses car for me to take home. Are you serious?? After telling them it was not mine they continued to search for my keys that they lost. Finally after waiting another 10 minutes or so they bring my car up. I always inspect it before leaving. There was a huge discoloration in the paint on the hood when I pointed this out they said it was dirt but told me they would wipe it. I agreed for them to wipe it yet it would not come off. The man tried to tell me it was already there and was under paint which meant it was old. I know for a fact I had not brought the car in that way. So after arguing for a few minutes on how I did not bring it in that way he finally went and waxed it to make it not show up. Very bad service. Don't take responsibility for their mistakes and damage they cause.

For the first time in last 7 years, I am not happy with the services provided and feel cheated. I have spend more than $2500 to fix couple of major problems which are related to recent issue. I had to pay $200 for diagnostics and was told I have to change display unit and total cost will be around $1300. IT turned out to be small issue, as Auxiliary battery had to be changed to resolve reported issues. I wonder if past two major issues were small but I had been charged top dollars in last two major repairs in last 24 to 30 months, just to jack up revenues for the dealership. I want experts to check maintenance log and provide me justification of money I spent to fix two major issues in last 30 months. It looks like to me service department is interested to extract as much money as possible from ignorant customers as they can. I demand JLS Chevrolet to investigate and compensate me back money I have spent.

Excellent service. Only one issue. No rental cars. But didn't really need one because you diagnosed and had my truck all good in a day! My wife has a Toyota so we are very happy with the service at both dealerships! Thank you!

I should’ve known from the reviews I read prior to my experience, I should’ve went somewhere else. I don’t recommend this dealership or at least certain individuals at the dealership. Jeremy Kenny is a heartless lying inconsiderate person who does not take his job or customers into consideration. I was lied to for two days about a approval with an agreed monthly payment on a vehicle that they ran my credit numerous times for to drive all the way from Fremont to be told it was never a approval and 200 dollars more of a monthly payment. Jeremy was not apologetic or sympathetic to the situation at all. It was no consideration or much accommodation but fake apologies. Jesus was very apologetic and helpful despite of everything. I suggest any other dealership but this one.

The service employees at John L. Sullivan are always friendly and personable. I never felt less than as I have been treated at other dealerships. This time my service advisor Brian, was very informative, professional, and constantly kept me up to date.

Great experience. I have purchased 2 Silverados from here and the sales staff has been amazing every time. Will purchase from here again when the time comes.

Jesus was awesome made the experience super easy super friendly helping my husband in his own language definitely recommend them Derek in finance helped us so much he was awesome

JT was awesome and I’d gladly recommend him to my friends and family. When my family is ready for our next car we will be calling him.

Excellent service and straightforward communication. Everyone was warm and friendly! Would absolutely buy here again!

When we bought our Camaro ZL1, we had a great experience ... 5-star. This was a disaster. The only reason this is not a 1-star review is that the sales rep was super professional and went out of her way to meet our needs. Your vehicle prep team internally just did not communicate well. I really want to emphasize this point ... our sales representative did a very good job and went out of her way to make sure we were treated well. It was the service group that completely dropped the ball because apparently the vehicle was in prep and hidden at another lot. Had we been shown the car we wanted from the beginning, we probably would have bought the Tahoe. However, she was told by the service team that the car we wanted to look at was at a storage lot. She drove us over there and the car wasn't there. She then called your service team again, and they sent us to another storage lot. Mind you, we had our 2-year-old with us and the whole time we are driving around we are swapping car seats from vehicle to vehicle and the clock was ticking on his patience. Once at the second storage lot, however, the service team had given her the wrong key. Thus, we couldn't even drive the Tahoe RST that we wanted to. We drove a Premier, but it lacked the RST package we wanted to experience. We also felt that the sales manager, not our rep ... the manager, was too pushy when he came out. He just wanted to sell us the car he had, not the car we wanted. That simply would have produced a purchase that we would have deeply regretted later. It all worked out in the end. We went over to Reliable Cadillac and bought a Premium Luxury Escalade (with premium black pack) instead.

Very shady dealer they have many trucks forsale online with price once your in person they do not keep that price and if you do not like there marked up price they say trucks sold false advertisement horrible service

Overall not a good experience there. We wanted to find out the trade in value of my fiancé 's 2020 Chevy truck for a commute type car with some horsepower. It was pulling teeth to get just the trade in value of the truck, then when manager Guillermo came over to try to make a sale on a car we hadn't even test drove yet (they said they didn't allow test drives on it UNTIL after you filled out purchase papers in order to keep the miles low on it, which was so bizarre). I said multiple times we needed to talk about it and weren't ready to buy a 60k commute car without talking, Guillermo literally just gets up and walks away from our table! No acknowledgement or anything, just gets up and leaves because he didn't make a sale. For sure a horrible way to get a sale, and we definitely won't be returning just because the experience.

Ed definitely kept me informed on the status of my vehicle. There was not one moment I was concerned about my truck, I knew Ed was on top of the situation working with the mechanic. John L. Sullivan Chevrolet is the best experience I have ever encountered. Thank You 👍

The rotated my tires and put 1 lug nut back on, resulting in the wheel falling off on the freeway. Also just have overall bad attitudes and poor customer service. On top of it all, even forgot to refill my windshield wiper fluid. You’d think you could try to get something right

This is the best Chevrolet dealership on the west coast. I have always had next level service and service availabilty. J.R. is an awesome and knowledgable salesman. If they do not have a vehicle we need. They find one and get it to there dealership for purchase. Their service department is professional and courteous. I have serviced over 5 of my vehicles here and have always had a great result. They have a very comfortable dealership with a full service cafe inside the dealership. There is nothing like getting a coffee and a sandwich while looking at a ZR1 or a new Camaro. Great dealership and great people. Thank you J.R.. Update Service is an absolute joke.Jr. No longer works here this dealership is garbage. Try to get a value on a trade and and they're trying to tell me that my car's been an accident when it hasn't tried to undervalue never by here snakes

When we arrived my husband Ron, Paul Hernandez greeted us very professional and he told us what going to happen. Perform software update for EV Battery recall will be at 80%.

Call here today for parts had me on hold 15mins that's ridiculous to have a customer on hold that long I was calling about a part get it together and don't have customers holding that long bad customer service need someone to Anwer Phones that's not ok have customers on hold 15_20 mins

This is the only dealership I recommend! After months of car shopping, being lied to at every turn & always ending on the same "co-signer" or higher down payment scenario I was at my limit. I had given up any chance of finding reasonable reliable transportation. Then I got the call from these people and life changed! They put me in a 2014 cruze with low mileage and a warranty! I came to them with very specifics on what I could afford and how my credit looked and they more than delivered! Go see them, they really care and they really help!

The Service department scheduled me right away and fixed my AC issues quickly! They do quality work and are one of the most trustworthy dealerships I have had the opportunity to work with. Paul Hernandez was the service rep I worked with his customer service is outstanding and he was great at accommodating our situation.

I went in with very low expectations about being able to leave with the vehicle I needed and because of the hard work of Luis, Ronnie and Chris I was able to drive away with a vehicle that met all of my needs. It was one of the best car buying experiences I have ever had.

I went there for an oil change with an appt. The wait time was still over 2 hours. The service advisor seemed cold and did not care that I had to wait so long just for an oil change. Which I anticipated but they could’ve been a lot nicer. But it is what it is. This is John L Sullivan. They’ve always been known not to care about their customers

Had an appointment at 8:45am. Dropped off my car at 8:25am. No calls from Ed until I decided to call at 3:30pm to inquire about my car. Ed told me that no one had even started to look at my car. He stated that he would call me back within 30min. He did not call me, my car stayed there without my approval, I did not have a car until the next day at 10:30am. Now the oil leak that was only coming from one side of the radiator is coming from both sides. This is not the first time you guys pull this bs on me. Why even bother making an appointment if you will not look at my car for days... I only own one car, and need to prepare in advance for a situation where I won’t have a car. I have responsibilities with my children and their mom. It was my day to pick up the kids and I did not have a car because you guys basically hijacked it from me. It was the last chance I gave you guys. I already do as much as I can to discourage anyone I know ( I actually work at ARC at the tech Ed and know everybody at the Automotive department. Whenever possible I tell them and the students there how bad Chevy is and how bad John L Sullivan is). If I can steer anyone from buying from you or from doing any type of service with you I will!

Went for oil change. Made appointment for 1330. Arrived at 1325 and was told there were 4 cars that arrived before me. First thing I noticed is appointments don't mean anything, I should have just drove up without one. Did not get seen by a service rep until 1345. After finally getting with a service agent I waited in the lobby thinking oil change should not be very long. Truck did not finish until 1600. 2.5 hours for an oil change with an appointment that was set up by the dealer. I should have known they were shady from when I bought my truck from them. My truck was supposed to have a bed cover and they gave me the run around after I bought the truck. Not until I contacted a General Manager from competing dealer that chevy started to work with me on giving me my cover. I thought I would give them a try after that because the GM James Raymond at John L sullivan gave me his number and said to call him if I experienced bad service their. I called and texted but of course as expected no answer or response.

Gordon Post helped us find what we were looking for. We didn’t plan on buying a car, we were only going to look at different cars and prices. We took a couple of test drives and we found that a Traverse met our needs and we were able to purchase it. ALL the people there were friendly, helpful and nice to us. We appreciated that. We went to parts and service departments and met those people too. They filled our gas tank (not just enough to get us home).

My family and I decided we needed a truck for the family so we went to John Sullivan Chevy dealership. I used to work for a used dealer on Fulton for 8 years So I didn’t want to deal with a Shady use dealership so I decided to go and get me a certified pre-owned truck. Oh boy was I wrong I had to take the truck in four times to fix the issues which it should’ve been done already before Selling it. And the worst part they kept my truck for four days with our even giving me a rental and I had to borrow cars from family. Then they also lost my wife $600 glasses abs said there not responsible for it. I own a small business myself and I know this is not how you treat customers. I used to get all my Toyota leases from John Sullivan but this is gonna be my last time doing business with this company

Art and the service team were very friendly and responsive. They personalize the service to what I needed for my specific situation, they were very flexible as my needs changed. Would definitely recommend, it was my first experience with a dealership, so I went in apprehensive. After working with them, I wouldn’t hesitate to recommend them to a friend

I bought a nice truck and got a fairly good deal, but the experience was not the best. The customer service I received in the weeks following my purchase was very lacking. I was told by more than one person they would follow up with me, which only happened after I reached out multiple times. Right after the purchase, I received an email stating if I couldn't give excellent ratings to please let him know so he could make things right. I replied but never received a response. After my purchase, I felt I was somewhat deceived as to what I was buying; although, I am definitely old enough to accept some blame in that regard. I have purchased 4 other new cars and 3 used ones in my life. As far as dealerships are concerned, I would rate this one as a low average based on all my experiences. The sales people at John L. Sullivan are definitely good at their jobs of selling vehicles, but not as good at listening to what the customer really wants or needs in a vehicle. I wouldn't outright tell my friends not to go to John L. Sullivan, but would fill them in on my experience so they could know what to watch out for.

Very happy with my Silverado 3500HD 4x4 Diesel and my experience at John L Sullivan Chevrolet. Akili Wise was a fantastic salesman.

I had my Corvettes first service done there. I'm very hesitant to have anybody work on my car it went okay but I did not appreciate fluids being spilled and dripping down on the lower panels along with oil left on the filler cap. Also the oil level a bit low in the engine. As always with a dealership speed over quality of workmanship. I will not be back with my 100k Corvette..

STAY AWAY! Worst dealership I've ever been to. The salesmen are extremely rude and ignorant, and the closers are just plain incompetent. I told them not to jerk me around and waste my time but they did because they don't care, so I left as they run after my car as I'm pulling out. Give me a break!!!! I will never ever do business or refer business for that matter to any of the John L Sullivan owned dealerships! P.S. I went to carmax down the street and got a screaming deal for my trade "way more than Sullivan offered" plus saved 10 grand for a better truck. I highly recommend keeping your distance from this place and if your looking used go to carmax!!

Purchased a used vehicle in January of 2021 with a vehicle wrap being included in our contract. Chevy sent our vehicle to vehicle wraps and it came back with multiple flaws as well as items not being placed back on our vehicle. Chevy had the vehicle sent back appx 3 months later to the same wrap company to fix all of the issues we had with the wrap for it to come back worse. Parts on the vehicle had been broken, tools and jacket were left in the back of the vehicle as well as almost none of the issues being fixed. This was brought to a managers attention and we were promised that this would be fixed both by phone and in person. Fast forward to June and we had to show up as our emails were being ignored to be told they did their part in having the vehicle wrapped and we have had too many problems with it each time so it is out of their hands. We're then AGAIN promised to have this resolved and that we would receive a call within 5-7 days and it has now been 2 weeks with absolutely no form of communication.

I had an appointment for 0900 hours. When I spoke to the service representative, she was very nice and helpful. I was told that with the recall and my normal service that my truck should be done by approximately 1045 hours. My truck sat in the back of the service bay for a couple of hours before it was brought into the bay to be worked on. Due to this tremendous amount of dead time I was unable to have my service completed that day as I had other responsibilities that needed to be attended to. I did not get my vehicle back until approximately 1120 hours. I feel if I have an appointment, I should be brought back for my service within a short period after arriving. I arrived early for my appointment and I’m pretty sure they only did the bare minimum and did not address any of my concerns that I voiced.

1. Had an appointment and left my car for urgent brake repair. Received a call almost 8 hours later (now too late to check in anywhere else) that they didn’t have the staff to repair my brakes today, or the following day, EVEN THOUGH I HAD AN APPOINTMENT!!! I was then forced to find a new place ON A SUNDAY, and DRIVE my truck, WITH HORRIBLE BRAKES, to a new location. 2. Prior to this, I waited more then 4 hours for a basic oil change when they told me it would be 1 hour or less (sending my ride home and waiting there the entire time)!!!! Would NOT bring my truck/car back there again NOR would I recommend this location to ANYONE ELSE. Thanks, at least, for letting me comment. Hopefully this will help you consider people and there concerns more.

Wonderful experience! Made buying the truck (with my three kids) so much easier and simple- Gary was very nice, professional and all about customer service!

I took my 1990 suburban in for an oil change and was very clear that it needed conventional oil and not synthetic as this could result In leaks. It has never leaked but started leaking soon after. Dealer investigated and reported that synthetic had accidentally been put in despite my request to not use synthetic. Mistakes happen. I get it. In the end, the dealer was awesome. They did the right thing by owning the mistake and made it right by replacing the seals free of charge. Any service center could have lied and not admitted to the error and refused to fix it, but this dealer is honest and has integrity. They did the right thing. Bryan and Terry are great people over there and made a proud Chevy owner happy in the end. Good work guys.

I want to start by saying everyone who assisted me during my purchase process was great. (((Laprincess))) you rock… But Mr. D Leggins was beyond patient really took his time explaining what I was getting and how things worked. Made sure I was comfortable with my purchases as a whole. He is truly a man of his word and for that, he alone would be the only reason I would refer anyone to your establishment. Thanks again I love my new car!!!

My visit started off well. My truck has an extended warranty. Apparently there is only one person that handles that. I made several calls to find out the status of my truck. No calls were returned. I had to go to the dealership to check on my truck. The paperwork was missing. Come to find out, the main repairs were done, but a hold on my truck because someone thought I needed new wiper blades. A two hour repair shouldn’t take 2 days!!!

The sales person was amazing he handled most everything before I arrived spotter friendly they all did an amazing job zero stress

Took the earliest appt for oil change at 7am. Service agent said will put a rush on this one no problem. Around 10am I start seeing the people that were an hour plus after me lea ing. I went into advisors office and he told me the mechanic forgot to press enter on his notes and the car was done hours before. Time to find a other dealership for both of my Chevrolet.

Gordon, the sales person who worked with me was excellent. He was very patient and not pushy. He went with me as I drove the various Equinox vehicles...sometimes 2 or 3 different times. He was very knowledgeable about the Chevy Equinox and explained many of the details of the vehicle. Also, Joseph, the Sales Manager worked with me to reach close to my desired price. Brian in sales also was very helpful with my purchase of a Car Cover and Floor Matts. Regards, Gerry I like ehe Equinox I purchased

Although it was the last appointment of the day it was done in a timely manner and the work was less than the estimate. Excellent job.

I have never felt so manipulated in my entire life. The sales manager and finance department had no problem bending the truth. I was told by a sales manager that an add on was part of the GM package and not able to be removed. When I asked finance what my monthly payment would be, before certain add ons I was considering, he said it was what you talked about with the sales manager. He mislead me to believe that my payment would only be $24 dollars more when in reality it is $124 more. In the end it is my responsibility to completly read the paperwork and not be so trusting. I am writing this to warn future customers to be aware of the dealerships sale managers and finance department. These individuals are very good at their job and know how to manipulate to get extra cash in their bank accounts. Buy your Chevy elsewhere, I wish I did!

I was treated like a valued customer. The customer service was wonderful. I met Erica ,whom was so ginuine and caring. I felt like a part of the family while shopping for a vehicle. Mike is an exceptional salesman. Thank you all for taking care of me in a very tedious time.

The oil change was very easy and much faster than expected

I had Brian as my service expert for an oil change and to look at my broken windshield wiper pump. Brian went above and beyond to find the most beneficial service option for my vehicle. I cannot thank him enough for his amazing and quick work! He frequently kept me informed as to when my vehicle was actually being worked on and when my vehicle would be ready. Brian deserves to manage the entire Chevy Service department! Thank you John L. Sullivan Chevrolet for yet another seamless service experience.

I usually have a good experience at this dealership. I had an appointment for sevice at 10 am. They did not get to my car till 5 pm. My service adviser said he would call me by 3 pm. I had to call him after 4 pm when I did not receive a call. They tried to charge me $165 to diagnose the problem. The person that actually looked at the car spent 20 minutes looking at the car. I have bought 4 cars from John Sullivan Dealerships in the last 15 years. I will not go back until they make this right.

The vehicle I purchased had just arrived and was covered with dirt so I couldn't see the window sticker to know what the Mfg price was. I was unaware that the dealership had added a "Market Adjustment" of $15,999 on top of the Mfg sticker, therefore when I began negotiating price, the sales person was using an artificially inflated starting price. Even though I mentioned several times that I wouldn't pay over Mfg sticker price, neither the original sales person or his manager disclosed what the original sticker price was or the artificial market add on. I believe that a Dealership should be required to disclose all amounts above what is listed on the sticker and be able to justify to the buyer the reason for those amounts. As mentioned, I told both sales people several times that I would not pay over sticker price, however neither person had the honesty to mention the "market addon" amount which was sizeable. I feel this was deceptive and dishonest and have learned a lesson about the honesty of this dealership. Follow up: Even though Dealership responded with a "Thank you for taking the time to share your recent experience" email that asked for me to contact them directly to see how they could "amend the situation" (whatever that means) a follow up contact resulted in no response. A hollow gesture to appear to be concerned about the review. Not surprising! Further Follow up: Despite pleasant calls saying how sorry they felt about how I was treated and not being told the full extent of costs involved, no other action accept empty apologies. Next time I buy Ford

I was taken care of by your service rep., Robert Brandrup, and he was fantastic getting me squared away answering my questions and returning my vehicle in a timely manner . My visit was very pleasant, and I look forward in dealing with John L Sullivan in the future.

My service advisor took good care of us. She kept us updated on the items being fixed. The service took over 4 hrs because of unexpected repairs and offered to take us to the mall while we were waiting. Great customer service by all.

Edit 1/14/21: I received a call from Joy at the dealership from customer service offering a sincere apology for my experience receiving an oil change. She was very sympathetic and assured me that the service advisor in question would be talked to in regard to their demeanor and they even offered a complimentary oil change which I respectfully declined. Increased rating one star. — This will be the 2nd or 3rd time I've come to this dealership to receive an oil change and will probably be the last. Right of the bat, I was treated nicely by one of the service advisors who told me that since they were extremely busy, they would probably take about an hour and a half to complete the service. I understood and acknowledged this and he told me he would let me know when my vehicle was done. I waited patiently in their café area for about two hours and twenty minutes before deciding to inquire about the status of my oil change with the services desk. The first time I went up, they told me that they were just finishing up the paperwork and it should only be a few more minutes. So, I sat back down and waited... for another 30 minutes. After going back up to the desk, the lady behind the services desk immediately called the same service advisor to ask about an ETA for the completion of the service. She was courteous and explained that she did not know what the holdup was. Alright, fair enough, you're not doing the service. The service advisor, with an attitude that could be described as rushed and impolite, came to the desk and asked me to step outside with him. He offered me a ride after showing me the line of cars behind the service center, telling me that they are absolutely swamped with work and I need to just be patient. (I couldn't get a ride anyway as I don't live within 10 miles, apparently a requirement for the offer.) After refusing the ride, he asked me with the same annoyed tone he pulled me outside with if I needed the car now or if I wanted to wait. I told him I wanted to wait, and he seemed dismissive and annoyed with me after walking off, telling me once again to be patient. I understand that they were loaded with work, but I made an appointment for service. My car should be getting serviced at the time of the appointment or close to it, not hours after it. (The service advisor told me three hours and forty-five minutes after I arrived that they had started work on my car.) On top of that, they gave me an initial ETA for completion and upon asking why it had been so long over that time the service advisor was rude and told me to just be patient and wait. Definitely not a good experience, especially for $70. Only giving the 2nd star because of the nice ladies at the service desks and the fact the service was actually completed... After 5 hours.

Matt Simmons was a great help, he wasn’t pushy and knew what he was talking about. He went above and beyond for us and we really appreciated that having went to two other dealers and not experiencing the same mentality. Thank you again!

Really do not like going to car dealerships because of all the haggling and "BOY" did they try to haggle us. After being there 1hr 45min we left without a car, do not understand why this is so difficult. Long story short if you do not want a "NO HAGGLE" no pressure free car buying experience....try Carvana or CarMax!!!

I waited 2.5 hours to find out my truck hadn’t even begun being serviced. I decided to leave and take the truck elsewhere. I am totally aware they were busy, but I was quoted 90 minutes and had an appointment. My husband just recently passed away and here I am at 34 years old with my son in tow trying to get his truck serviced. Thank you for adding to my stress. This is not the first time I have been disappointed. A little over a year ago (the day after my father in law passed away) my keys were supposed to be given to the sales department so I could pick up my car after work. They were not and it was Saturday. There I was stuck at the dealership with my keys locked in the service department and no one willing to help me until Monday. We have bought numerous vehicles from John L Sullivan and have sent endless customers to work with Abel and Danny, both who have become friends of ours. To be quite honest I don’t know if I will be every returning as a customer.

The only reason I would recommend five star service and on a scale of 1 to 10 I would recommend a 10 it's because of Kaone Hunter. I originally schedule an appointment for June 23rd of 2021 and immediately she was there asking me what services I needed done. She was very friendly very welcoming and very professional. She does her job very well. I was getting a company vehicle serviced and it took a couple days for my company to work out how they were going to be paying for the service Kaone was very patient and understanding of the circumstances. When I arrive June 24th of 2021 she was off that day and I waited 30 minutes before I finally had to approach someone to be helped because no one else would even approach me. There were a few times that I went up there when she wasn't working and I felt unwelcomed and I felt no one else had a desire to help me out. I had to come in again to have the same vehicle serviced Monday and upon seeing Kaone again I went straight to her for help and she welcomes me with the same enthusiasm as before. She even called the elements company to see if my company had an account with them in order to pay for the service. I believe that she went above and beyond to help us out and to make sure that we had a great experience there. It is my belief that she is one of if not the best representative at that dealership. So in recommending someone to get a service done at that dealership, I would also recommend that they deal exclusively with her.

Left oils marks all over my leather console and all over the bottom passenger door.clean up ur mess we are all adults. I did take pictures and will be waiting for you guys to contact me.

I appreciated how easy and quick it was for me to make an appointment and be seen by the service department. They called me to remind me about being seen (which I also appreciated). I called and they were able to see me the very next day. And even though they don't have their big service garage right now they made being seen and being quick about it simple. The team inside was very polite and courteous, especially Gordon. He kept me company while I was waiting for them to finish my car. I'm definitely coming back.

Very disappointed this time. When doing a visual under the hood of my truck when changing oil. They missed exhaust manifold bolt backed out an inch and several others were lose. And warranty about to expire

Everyone was so accommodating the staff was wonderful. My sales person Dyson was such a joy to deal with I would bring anyone that wants a car to see him even if I have to drive them myself all the way from the Bay Area. When it’s time for my next car I will definitely be back to see Dyson.

I had to have 4 new tires put on my 2017 Traverse. Mark Rogers was my Service Rep. he went above and beyond to make sure my experience in your Service Department was a great one. He kept me informed about everything he was doing. He was very professional and friendly.

Poor service. Came to pick up my truck and had a flat tire that they tried to send me home on.

My salesperson was exceptionally nice and not pushy and listened to what I was looking for. I wasnt planning on buying that day was just looking and I never thought I could afford a brand new SUV but he made it happen for me. I got a matching trade in on my Ford escape too.

This by far the most un-organized and worse dealership I have ever dealt with. Service staff are rude and apparently could care less if they have our business. Beware of taking your vehicle to be serviced here. I have owned Chevy's for 22 years but would never buy one from here again.

We came in just looking and didn't expect to get such an awesome truck. That you Tim for all your great service and great people skills. This is the second purchase we made here and would definitely buy here again.

The lady who helped us was very attentive, gave us a thorough report of our car's condition. Very friendly, took care of us. 100% satified.

Went into the dealership with my mother and was greeted by Chris Mendioro and closing manager Tyson. Both were polite, professional, attentive and did their best to insure that my mother walked away with a great car at a good price. At the end of it Chris and Tyson took good care of us from start to finish and my mother and I greatly appreciated the service and want to thank them for the time and effort they put into assisting us.

More than 4 hours been waiting for an oil change, next time I will drive extra 30 mins to try another chevy dealership. I been here many times and this will be my last visit. I don't want to blame my service advisor, but hire more people to run your business if you want to be one of the best.

When I arrived, the guy who greeted us and took my keys was great! He was very friendly and nice. He walked me over to an agent who was the complete opposite. When i walked into the office, he walked out. He didn’t say hello even though I greeted him with a good morning and hello. Once he made it back from finishing his task, he was extremely rude with absolutely zero personality. His questions were dry and cold. He didn’t make eye contact and didn’t seem to want to be there. He typed aggressively on his keyboard asking me sign a paper that was going to charge me $200 just to check the car. When I asked if that charge would be included in the work once the problem was determined, he was very quick to say no. My family has purchases 3 cars from your dealership, all of them within a year. I am not expecting any kind of special treatment because we bought from your dealership, but I would expect to be treated respectfully and with a smile. I will NEVER bring my car back to John L Sullivan for service, nor would I ever want to do business with you again. I took my car to a local shop near my home and not only was I treated with respect I received above and beyond service. You lost a customer and I will be sure to tell everyone to stay away from John L.

I had a great experience at Sullivan Chevrolet today. Brian, my service advisor, was awesome. I was greeted immediately when I arrived at 7am. He called me twice to give me updates during the day. At the end of the day when I went to pick up my car I was greeted by a sales person. To my surprise he immediately asked if I was here to pick up a car and then walked me to the cashier and opened the door for me. The ladies inside took my payment and before I was done paying, a young man walked in, handed me my key fob and said your car is ready to go. It was right outside the door. I've never had this great of service at any dealer. I hope it continues for all of us!

I had a breakdown and needed repair done quickly in order to get back to work. The service manager was super understanding of a stressful situation and helped me get my repairs done in order get me back on the road. Super amazing people at John L everyone I dealt with was professional and helpful….. “thank you so much”

Worse experience they lied saying that they give you best deals!! Overcharged all alone. When you sign the contract be careful, they decide what you signed or what you don’t. They promised to work for you but they just presure you to get sign with high interest and the financing guy scratch my paper in case I change my mind to return the vehicle, saying that it’s just like expensive taxi, don’t get that. The manager said don’t worry you have 48 hours to return it. Bs. All lies. Salesmen don’t leave you alone until you sign.

Buyer beware We recently purchased a vehicle from you Chevy dealer in Roseville California, when purchasing the vehicle we opted into the life time oil changes and that is where the problems began. Our first oil change took over an hour and which point Chevy informed us that we needed to deal with the Toyota dealership as we wouldn't have to wait. I contacted Roseville Toyota at our next maintenance and was told since we purchased the package we could only be seen on week days. This is not possible as we have a family band work Monday through Friday. I then called back and made another appointment to be seen back at the Chevy dealership. When we arrived we were told this was going to be a two and a half hour wait and this is what happens with the people that purchased the life time oil changes. So what was the point of the purchase of the package? When I asked to speak with manager I informed by someone who identified themselves as the service manager that the manager was out of the area until Monday. The finance manager smerked and shook his head at me when I explained the situation. He offered no resolution or explanation. He huffed and laughed and asked what I would like him to do sarcastically. I informed him customer services and that a half response isn't helpful. I have years of customer service experience and this was not an exceptable. Response. Again I got a laugh and a head shake. I'd this is how you do business I will never recommend your dealship at any location so much for John L. Sullivan 's reputation for great customer service.

The worst experiences ive ever had in any dealership the salesman were great but sales/floor manager Matt was so desperate for a sale that I felt force to buy a truck. He wouldn't let me choose my options on the different trucks in what I wanted to look at. I had to sorta get firm with him to let him know how hes talking with me. Will never come back because of him

My advisor, Art was both professional and efficient with assisting me. He provided an excellent experience that will ensure my family and I will continue doing business with your dealership.

We were looking around the Roseville auto mall for available used cars. We had a great experience at Roseville Toyota but wanted to see what else was available so came down to Chevrolet. The sales people were uninformed and rude. After test driving a vehicle we were urged to go inside to get information and see if we could get a deal on pricing. Told 3 people the situation and that we just wanted information on the vehicle. Never got the information and when we told the last guy a couple of things we didn’t like as much on the vehicle compared to others we looked at, he told us “you don’t have to get the car” and was both unknowledgeable and extremely rude when talking about pricing. It was clear they didn’t want our business and we’ll be sure never to give it to them.

I work at a chevy store in a different state. I called to get a part from Brett in the parts department. Brett was a good guy and said it was no problem and the parts was available but said I needed to deal with Brian as it was a dealer to dealer transaction. I guess brian wasn't in on thursday when GM was attempting to reach him. Mike gave the go ahead to GM to facilitate the order. Now I find Brian/Mike did not accept the order in the allocated time and now won't sell me the part. These people are slime. If it wasn't available just tell me that. I would never recommend this parts department or dealership to anyone in the Roseville/Sacramento area. Go anywhere else!

5/6/22-Update- went back to the dealership twice to have the seat taken care of and the noise in the steering column checked out. The steering column they won't fix..said it's probably just plastic rubbing together, that I should take it apart and do it myself. Took my car to another shop in Roseville and they said it sounds like the bushings are going out in the steering. In regards to the back seat, the first time I took the car back in March they kept it for a week and never received the parts in time they needed, I had a rental (they paid for it) and took that back the following week and picked up my car. Waited to hear back from them, in early April they called and said they had the parts ordered and received. Took my car down on 5/6, since parts were in it would only take a few hrs to fix...they opened the package and seen the new parts were broken. So now I'm still waiting for new parts to be ordered and will have to go back down there again to have it fixed 😔. I am giving the business a 3 star review only because we liked our salesman who we originally dealt with that we had an appt with. I came in looking to trade my vehicle and had specific questions and concerns. during the process of the sale, another higher-up came out to talk to me about the payments and such. The one who came out to talk numbers with me was very pushy. He didn't want to work with me on my trade in value or the monthly payments. He was trying to upsell their business by letting me know they are a bigger company, their detailing is better, service department was better, and customer service is better, and other such things (which has nothing to do with MY personal finances to be paying more monthly or overall in the total pricing), -vs- the smaller (name brand) lot that was willing to meet all our demands even though they would actually be losing money on the sale. There were some immediate issues that we experienced during the test drive that were supposed to be addressed BEFORE we left the lot, however they never were. We were at the dealership from about 4 until closing (6 hrs -/+) and was told the issues were being looked at while we were filing out paperwork. The fact that he tried to upsell their business using their detailing, service dept, and bigger company as a tool, and the issues still did not get addressed while we were waiting just doesn't sell anything for me! The only reason we didn't notice the issues were still a problem before we left is because I had to drive our old vehicle home and the salesman drove the new car to our house to finalize the paperwork with my husband. The next morning when we woke, we checked the issues and that is why I am upset. We also were told we would have 2 keys (fobs/push start) with the vehicle and only received 1. When i asked about it the salesman said he wpuld mail us out sencons one as he forgot to grab it, now they say I will have to pay $170 for the fob and $300 for programming. That is ridiculous!! I now have to set up an appt to have the issues addressed and since we live further away, we may have to spend all day at the dealership or even leave our car and be stranded while they address the issues that was already supposed to be fixed while we were there. I am a little irritated at this time since we do live further away and we can not get a time scheduled until the person we were originally dealing with puts in a DUE-ORDER for the problems to be fixed.

The work done on my car seems to be just fine and customer experience was mostly good. What I feel like is lacking is the fact the person who helped me told me my total would be $1,600 and when I got there the total was $1,800. It seems the diagnostic fee is not included in the “total.” I felt very misled and lied to.

BEWARE - 35% RESTOCKING FEE for the new parts. If you’ve decided not to use the part you’ve purchased from them, or better yet, found much better prices, while waiting for yours to be delivered to this dealership and would like to return them after all (never used, never even seen them and touched them), guess what - 35% RESTOCKING FEE

Our salesman was Ryan Gwin great man to work with. We also thought that Ronnie in finance was great to work with. Thanks to both.

Had a great experience working with Jacob, our Sales Consultant, and Tyson. They both made the process easy for us.

Came in for an oil change and tire rotation. Had a 8:30 appointment. Three hours later being told your car is next in line. If your not going to work on someone's car in a reasonable time of a appointment. Don't make them. Will be going somewhere else next time. (Edit). Spoke with manager. His attitude reflected the way the service department is being ran. He did not care, so they don't care.

Scheduled an 930am appointment for an oil change and tire rotation. I was told it would be a few hours due to mileage over 50k and only 1 tech. I was fine with it having to take a few hours and it was written down I would have my vehicle back by 12pm. I hadn’t received a call by 2:30pm, so I had called and was told it would be a couple more hours. At 2:40pm or so, I decided to come pick up my vehicle, but was told the vehicle was currently in the stall being serviced. And it would be 25-30 minutes till it was done. I was ok with waiting with my ride until it was done, but after 5 or so minutes I see my truck just now being pulled into the service center. I was not happy with that, so I quickly walked over and asked for them to not start any work on it as I no longer wanted any work done here. I have come to this dealership for years for service, and this was one of the worst experiences.

The staff at John L. Sullivan made our car buying experience very good. My sales person Arthur Salter is one of the most polit sales person I have ever had. Thank you for such a good buying experience. We are very happy with my wife's new car.

I had to go in for a diagnostic because the check engine light is on. But because my extended warranty hasn't been completely processed, I had to reschedule. This really saddens me that I even have to bring in this vehicle on Jan. 28th but I just purchased it on Jan. 6, but I'm speaking that everything IS and WILL be ok. I do appreciate the service advisor, Arthur, for the steps he took to confirm my warranty

Update: I sent an email to the representative Stephanie that asked me to reach out & she has not replied to my email or rectified my problem. After receiving the runaround and unpleasant service I am forced to write this negative review. I purchased a brand new Malibu in 2019. I have started to notice paint deterioration between the front window & back window on both sides. I called to see what could be done as I have only had the car 2 years. To my surprise, since I was a couple thousand miles over my warranty, the refused to assist me. A brand new vehicle should not have these paint paint issues, let alone under 40k miles. I would’ve gladly drove to the dealership but I made a mistake of purchasing from them living over an hour away. I refuse to make the drive just to be disappointed. After referring so much business to them I will no longer refer any of my clients to this location. If they decide to rectify this situation, I will gladly update my review

Had an appointment for 9am for a basic oil change. Ask the service to check if the engine temperature was in range. The request was ignored and I believe was never checked. I was told vehicle would be ready in one hour. In the precious services I was always offered a shuttle or Uber/Lyft ride. I was informed that it was not an option this time. Waited for an 90 minutes, asked for an update. Service related will be another 1hr. What is the point of setting up an appointment for a oil change service.

Had issues with my car starting consistently. Ed was great, explained to me the process and what test were being ran. We figured out the issue and hopefully I won’t be back until the next oil change.

Bought a car here and did one service. They spam call me almost every day! Sometimes multiple times a day. I’ve repeatedly asked them to stop but they keep doing it. Stay away from them for service and sales. Don’t let them get your contact information.

I made an appointment online ahead of time on their website for Dec.13th 2021 for 1:45 pm. The employee I think his name was Art gives me a call on Tuesday to let me know, that they are backed up and my car won’t be complete until Friday. I said okay no problem. Friday past and I waited until Saturday to call them, and the service rep get’s on the phone and I asked if my car was ready yet, because Art said it won’t be done until Friday. Service rep apologizes for not calling and he says that their just now gonna look at it and he’ll call me back in a few. I get a call back and they said that their is nothing wrong and I could come pick up my car. I’m coming from Ione ca. and I waited 5 days for my car for them to tell me that their is nothing wrong with it. On my paperwork that I gave them from the other dealership where I bought my 2015 Chevy impala from and just got serviced done from them (Outlet 4 Cars) said the part that I got from Chevy in 2020 need to be replaced and it has a 2 year warranty. I am unhappy because it was a waste of time and money for me driving back and fourth to not have my car fixed.

This was my 2nd appointment for the same dash light problem. Dropped my truck off Tuesday morning. The service advisor called soon after saying it needed a expensive test to evaluate the issue. No problem! Then forgot about me & took the next two days off without any phone calls or update. What should of taken an afternoon to repair took almost 4 days. During this time I called & text numerous times without a return call! I made a complaint with a manager who kinda blew it off as this was something typical & this has been my experience with other vehicles serviced a John L. Sullivan. Very poor customer service & care! I highly recommend using a service department who care about the customers. I bought my fist new car from John L. Sullivan in 2005 and should of learned my lesson a long time ago. I hope people who read this make a smart choice by going somewhere else for service or sales of there car or truck needs. I will drive out of my way for better care from now on!

Pretty sure after the service department installs new headlight they don't align them. They replaced the passenger side which is on the right side if your looking at the picture. Took 4 hours of sitting in waiting area to get this result. Wow.

I have 34000 on my 2019 Silverado 3rd time radio, heat and cool controls freeze. And had service under warranty. Happens more often now. Asked if they can reset, add updates to fix problem. I was told it will cost $175. To diagnose the problem and will have to pay to fix it. REALLY? Started under warranty why do I now have to pay for problem never fixed. Ready to Lemon Law it.

Brought my Chevy Cruze in for a diagnostic after the Stabilitrak sensor and check engine light went off. Car was not running well. After they ran a diagnostic I was told there was nothing wrong with the car and it was probably just "bad gas" in the car, and I should fill it with premium gas and it should be fine. The car is still running terribly, and I ended up paying for the diagnostic without any solution. 👎

Travis took great care of me and handled everything with Jiffy Lube to my satisfaction!

Mark Rogers was SO helpful. He made sure to go over everything I was getting done the day of. He also re-explained to me what I have in my package that I bought with the truck. I always forget what’s included and he printed me a page out and was so accommodating and explained in a way that I could 100% understand. He was very helpful!!!!

The one star is for the salesman Jesus. If I could rate the overall dealership a 0 I would. For the simple fact that I came in with my pre approval for a 2021 Silverado trail boss I came all the way from Stockton to look at this vehicle with the full intention on purchasing it. The salesman was amazing but when it came to the treatment my husband and I received when getting ready to work something out and moving forward with the purchase is where we put a stop I feel as though we were discriminated against when it came to our appearance my husband works in construction and we did not come “clean and put together”. The sales manager belittled my husband and I because we didn’t want to finance through their lender and agree to their “needs” when we came fully prepared with our own approval from our lender. After the disrespect and treatment we received from this dealer we took our business elsewhere and was able to purchase the vehicle that we wanted with the lender we had came in with to begin with. Not to mention even after the fact we left and decided to not work with this dealer they still ran our credit 3 days later without authorization or call when we clearly stated we did not want their business and when I contacted them to find out why their finance department was just as rude and disrespectful. I highly suggest if you want to purchase a vehicle take your business else where. Don’t purchase from these horrible people they don’t care about their customers and don’t care if your already approved they only care about what benefits them.

Simply put, wow! Best car buying experience I’ve ever had.

We first contacted your dealership via internet on a vehicle search site and Matt Simmons responded promptly to our inquiry. Although you didn't have what we were looking for at the time, he kept us informed via phone calls and e-mails until one was available. We promptly made the drive down and were met with Matt's warm smile and firm handshake. He was very professional, informative and made us feel at ease through the whole transaction. He handed us over to Jeff Polan in finance and we experienced the same professionalism, he also was informative and very personable. We came out of the Dealership feeling like we got exactly what we wanted, for exactly what we wanted to pay and it took less time than any other vehicle purchase in our 45 year marriage. It was our fist experience at John L. Sullivan and we feel that we built a relationship with your dealership. Sincerely, Mark and Nancy

Mark was very attentive and addressed all of my cars needs. Although I initially came in for an oil change, I discovered prior to my service appointment that my car had other issues. Mark was able to resolve them all in a short period of time. I wouldn't have minded hanging out longer because the atmosphere is great. The gentleman at the concessions was also very helpful and the food choices are fantastic!

Brian from parts/accessories is very helpful and gave me advice on what to buy for my new Tahoe.. Robert from service installed my wheel lock when I walked in for service. The free coffee is also very welcoming. This is my Chevy service store, they know how take good care of their clients. Thanks John Sullivan Chevrolet..

My experience was phenomenal! From the moment I arrived, until I drove off in my brand new Chevy, the customer service I received was above and beyond my expectations! I highly recommend the dealer named Alex Ventura! I was very satisfied with the deal I got. I feel like Alex worked miracles to get me the very best price to meet my automotive needs. I give him 5 stars too! 🌟

Purchased a used truck from JLS with extended warranty 1 day later the truck went into limp mode about 15 times on my way home I brought it in they could not supply me with a rental as they promised per my extended warranty wasted 4 hours of my time went back in 2 days later took 6 hours to get a rental car while sitting there with my 3 year old son. I bought this truck for work everyday I don’t have a truck I loose money they gave me a car to use for two weeks so work was not an option since I couldn’t haul materials. They fixed the exhaust rattling issue and stated they Couldn't figure out the other issue I told them I want a refund they said they couldn't because the truck was already funded which was a lie because they needed more info from me so the lender would not fund it and miraculously the next day the loan was funded I've spent hours on hold and hours sitting around being ignored over and over again. terrible customer service i don't recommend anyone buying vehicles from this business EVER

I had previously went to Epic Chevrolet in Sacramento and was disappointed by the customer service experience, quality of work and push for unnecessary work while ignoring important issues. I decided to try John L Sullivan and WOW what a difference!! My service advisor, Robert B. was my first real contact upon arrival and right away I could tell he cared more about customer experience than a money grab. He was honest which goes a LONG way with customers vs. trying to sell them the world and they go elsewhere. He treated me with respect and tried to meet my needs while still looking out for my safety in the vehicle and ensuring he meets his goals as a service advisor. The dealership has several nice areas to sit, an awesome café with exceptional customer service and just a friendly atmosphere from everyone. Although my truck is still there to complete repairs, I feel confident that the price I pay will not be inflated and Robert will see things through until the end to ensure 100% customer satisfaction. Thank you for caring about my business and not just the money you can make off of me.

Great customer service . Really worked with me to make a deal for the right car. Sales person Dyson was exceptionally friendly and helpful , I also worked with a Manager named Randy who went above and beyond to meet my needs. 10/10 recommend John L Sullivan Cheverlot . Will only buy my cars from this great team.

I feel bad writing this feedback but unfortunately, John L Sullivan had out me in a bad, uncomfortable position here. This happened before and I was led to believe when it happened before (several service visits ago), that it was only a mistake, a one-off if you must. I went in to get my car serviced/oil change. Great service reps, great dealership, device done in a timely manner, all great things to speak. However, get home and find oil spilled throughout the engine compartment. Very frustrating to have to take the time to clean up a mess that 1) shouldn't have happened. 2) If did happen, then why wasn't it cleaned up before returning car back to me. 3). Service tech wasn't paying attention it seams, which makes me wonder what else wasn't he laying attention too possibly? Well, spent the next 30 minutes or so cleaning up oils throughout that had dropped thru my engine compartment, in around under the hood. This happened before as I stated earlier in the feedback and the dealership apologized and actually had me bring the car back and they cleaned it up. This time, I don't have the time to wait on them to do the right thing and I just went ahead and took pictures of the situation and cleaned it up myself this time. This is making me second guess about getting my car serviced anymore with John L Sullivan, which has been the case since I bought it. If you got this far, thanks for reading my feedback.

In the year of 2019 month of March I purchased a car with Dyson . I recently took my mom in to the same salesman and was able to get her into a car before her birthday. Super excited! I definitely appreciate the love and time they put in to the customers. I then dropped my vehicle off to the service center in which Paul Hernandez assisted me and was able to provide me with a diagnostic the same day as a pick up as promised. I definitely appreciate the quickness of fixing the issue. I look forward to directing many more to John L. Sullivan.

Terrible! Overpriced, high pressure tactics that the internet had made obsolete. Time to dump the lot lizard act and treat people with respect. People have the ability to look online for car prices. I recommend you swipe right. These guys are trying to get rich off every person they sell a car to.

I had an appointment at 9:45 am, the entire day went by without any call and finally I had to call to check up on my car to see if it was ready. They hadn’t even looked at it. The next day, the same thing happened, I had to check in to find out that I was without my car for another day. Day 3 rolls around and I can finally pick it up…the only thing completed was a diagnostic and console replacement latch. What is the point of having an appointment? When picking up my car, my two kids and I waited 25 minutes for them to bring my car because they couldn’t find my keys. The worst part about the entire experience is that not one person working for the dealership was wearing a mask. Not one step was taken to disinfect pens used, my car, anything. We are in a pandemic and regardless of your belief, giving the illusion that you care would be nice on top of making sure that you service cars the day of their appointments. I will not be coming back for any service or purchases in the future.

Robert has taken care of our car needs for the last 7 years and treats us professionally with with updates on repairs, providing rides (Lyft) home and leaving us with a clean car once the service or repairs are completed. Robert also treats us as family giving us care that no one else can, allaying any fears with unknown repairs . I wouldn't hesitate to recommend Robert as the best service representative.

Waiting over 4 hours to get a routine maintenance. Had to stop the guy walking inside to ask about my car. Told me they had to run to get a part. Why not let the customer know ahead of time and tell them an eta and let the client determine if they want to wait another 5 hours. I will never come back.

Derelle Was the best server i’ve ever experience. he truly is one of a kind. This guy is the best in the biz. Promote this man !

My teen daughter’s oil light came on (it was on for a couple of weeks), so I called to make an appointment , but there were no available appointments. It was Friday on July 4th weekend and she was planning to drive out of town to Tahoe that evening. The person I spoke with, said as long as the oil wasn’t under 20% it should be fine. She told me how to check it and said she could also show me if I didn’t know how. When my daughter got off work she stopped by so they could show her how to check her oil level. It was pretty close 20% so they were able to squeeze her in and do the oil change. As a mom, I felt much better knowing her car had been serviced before she drove out of town for the weekend. Thank you so much! I really appreciate it! :)

In the beginning the interaction started well. We went from a salesman that greeted us upon arrival to the "internet saleswoman". We found the Suburban we liked and were ready to proceed. The sales rep went back and forth to management after running our credit and advised it was not possible to get what we wanted and tried selling us on vehicles that would no way meet our needs. At this point we were ready to leave as we'd grown tired of trying to be sold on a vehicle we did not want. After a good amount of deliberation (hours later) we finally were able to agree on an amount doable for us and we got the car we wanted. The interaction with the loan manager was great. He for sure was one of the only positive thing about this transaction. The car only had a quarter tank of gas in which was explained by the sales rep as "used vehicles only come with minimal gas". The car also is missing the remote for the dvd players and there is no replacement in site. My wife and I have asked Chad and the sales rep multiple times about remedying the missing remote with vague and/or no replies. I truly wish I had a better experience as we love our car but getting to it was not a great experience at all.

We purchased a $67,000 vehicle first day blinker went out 2days later amplifier and bass speaker doesn’t come on anymore looked in the back and there was a substantial amount of water in the back under the carpet but the the carpet on top was not wet thought maybe it had a leak somewhere and it was from the rain well next storm came and dry as a bone the back break light 3 days after purchase went out the camera that is supposed to show you what’s behind you points up to the sky and it’s adjusted all the way Dow you can tell someone had worked on it or something not really sure what’s going on but did not expect this from a larger size dealer feel like we got played for a fool they either new about the possible problems or the hid them purposely not sure but we are not very happy at all

This place is so desperate for business. I showed up here by a mistake. I was looking at a Tahoe online and mistakenly ended up at John L Sullivan. The sales fit that came out to me was nice and professional, my problem lies with the finance guy and Sales manager. I explained that the deal would need to fit my parameters perfectly for me to sign. After the back and forth over and over again we are no where close to my parameters. I get up to leave, the sales manager chases me literally to my car, stating give him 5 minutes more to see what he can do. At this point I am irritated. I’ll tell him to call me, and I was going to get some food. He told he that he does not work for free. LOL and if I leave he won’t make the deal. They are hard up for business. Head on over to Future Chevrolet, I’m here now making the deal I was asking for.

Great customer service , super helpful staff and a good selection of cars. This is a huge dealership with something for everyone. I love looking at trucks. If you enlarge the picture you can see how big this dealership is.

Worst salesperson experience I’ve had in my car buying process. I’ve spoke with multiple dealerships trying to find a car and at there dealership I couldn’t get the salesman to give me a price he said “he didn’t know” and then when he finally did it was 12,000 over MSRP so I said sorry that’s out of my price range and I’ve got another at a lower price if you can meet it or not is fine. And then he told me lies about buying elsewhere in efforts to get me to come in and continued to text after I said I would not be purchasing from there. Would not recommend

Everyone was nice. They answered all our questions and thry made it seem like we where being heard. We got the car we needed and was satisfied with what we had discussed and agreed on. However when i went back to make sure that they had processed the lone with the bank I specifically told them. They had gone with a bank that was best for them to get a better profit. I am very upset they did. I never heared back from them even after asking to speak 2 different workers to have the sales agent call me back. To whome ever gose make sure to have your bank information on the papers you sing so the same thing wont happen to you guys. Because i was told it happen qite often.

Robert Brandrup service manager was great! Explaining everything answering all my questions

Went to pick up my brother from the service department and parked my Tacoma in an empty, unmarked parking space (in the parking lot) where I knew my brother would find me. Some grouchy old timer salesman instantly came out and chastised me about moving my car because I was parked too close to their inventory. In hindsight I think he was just jealous of my Taco. 😏

It was great Brian the Cyclist Evans was my Customer Service Rep.. That guy knows how to get things handled! When he tells you what the game plan is going to be you can pretty much guarantee that's how the game is going to turn out! He's a great guy. It's people like that is what makes John L. Sullivan Chevrolet one of the best Service Departments in the World.

DO NOT RECOMMEND! BEWARE of SPOT FINANCING! This dealership sent me home with a vehicle without it being financed unbeknownst to me. Signed all they paperwork put money down plus trade in. Was given a monthly payment & everything! They failed to inform me of what was taking place. Was called in 11days later to put more money down or pick a different vehicle. On top of that when I returned the vehicle (I refused to put more money or pick a different vehicle) they took days to find my original vehicle I traded in! I was left carless for days until they finally located my car. Worst dealership experience I’ve ever had.

I would give ZERO starts if I could. Spent an hour just waiting to try to make an appointment. Made the appointment, showed up and they never ordered the part! I was told when I made the appointment it was covered under warranty and then was told when I dropped off it was not. Then was texted the price after I was home! This place is nothing but a bunch of crooks!

**Update** I left a message for Ken, General Manger of the Dealership. He contacted me back and assured me that the customer service we had received was not up to their standard. He wanted to correct their mistakes and worked with us to make an agreeable compromise to purchase the vehicle. Ken was able to change a bad situation in to a good situation. He arranged for us to work with Denario in sales. Denario was great to work with, he was very knowledgeable, pleasant, and professional. We really appreciated the General Manager's help with situation and are happy that it was resolved. **** While looking at an Equinox the sales man was angry at me for not filling out a credit app before even knowing the price of the vehicle. The next salesman that he passed us onto tried to sell the vehicle for ten thousand over the sticker price when they are advertising the vehicle for 6 thousand less than sticker. I have a copy of the deal showing the ten thousand mark up and that no where did they offer it to us as the advertised price, the vehicle sticker, and the advertised price. They also said we either had to pay for lo jack that was already on the car and not part of the advertised price or we would have to pay to take it off. Which is not noted anywhere in the advertisement. The car comes from Chevy with Onstar that locates the vehicle, I guess it must not work well that they would then put Lo Jack on after receiving it at the dealership. They did this to us on two different vehicles.

Called Chevrolet customer service to find a spot that services RV's and they recommended you. It was all about recall notices. Service was fine and faster than anticipated. Paul Hernandez was very professional and easy to work with.

Couldn't be happier with the support I received. My support rep was super communicative and made sure to call me with any updates and issues found with the car during the service session. The extended warranty has proven to be very valuable and help alleviate much of the costs. Thank you!

Took 1.5 weeks to get my corvette repaired under warranty. I appreciate that the vast majority of my bill was covered/paid for, but 1.5 weeks is excessive. Especially when you have no loaner cars to offer.

Not that we "love" Sullivan, but they deserve 5 stars. They don't try to upsell us. Prompt service work. They try to find parts locally before ordering anything. We've taken our Avalanche there for years.

8 years ago this month, Chris Kircher, in special finance, sold me a 2010 Chevy Cobalt that I am still driving and very happy with. He went to Great lengths to find something I could afford. Because I took the great advice he gave me, I was able to rebuild my credit. I could not have been more happy with my purchase from your dealership. I had a wonderful experience all the way around. I don't know if Chris still works at this dealership, but if he does you can't go wrong dealing with him!

My experience was horrible with Matt Larsen. I brought my vehicle in for airbag recall. Waited for hours in Roseville and finally got my car back and airbag light was still on. He said the mechanic said there was something else going on and it wasn't the replaced airbag. No one called me to let me know further diagnosis was required. Matt said that I have to pay a $89 diagnostic fee to get it checked. I told Matt that I wanted to speak to a Manager. He told me to wait in the office and said he would get a manager. I waited for 10-15 mins and noticed that he and the manager decided to help someone although I was first. Robert the advisor saw how upset I was and offered to help me and fixed the problem. . Matt walked by and said nothing and seemed to try avoid me. Very upset about being ignored and my time not being valued

Ordered and paid for a sun visor on 7-27-21. I was notified it was in and made appointment for 8-2-21 for 7:15am. I arrived at 7:04 and was told it would take 15 minutes to install. At 8:10am I was informed that wrong part was ordered. The service writer told me it would be overnighted and he would call me on 8-3-21 and that he would get me right in. No call on 8-3-21. Still waiting to hear if the part has arrived. This is my second bad experience with this dealership in less than 30 days.

I had my oil changed and the normal multi-point vehicle inspection. I informed the service writer (Matt) that my wiper blades may need replacing, he said they will check that on the inspection. When my vehicle was finished I asked Matt if the wiper blades were checked, he said they were and I questioned him and advised him the passenger blade was bad. He went back to the technician and conferred with him. It was determined that that blade was bad and subsequently replaced. After paying the invoice I reached out to Matt and I voiced my concern with him that if a simple check of the wiper blade was missed, then how can I be confident the "multi-point inspection" was completed accurately? Matt was apologetic and understood my concerns.

They are terrible with answering the phone number, and when they do, they put you on hold for another eternity. If you ask them to redirect you to parts, they will happily redirect you to DODGE!!!

I came away feeling like I was ripped off by $2000. I got approved and my price for one truck. There was another truck right next to it that I like better it was $2000 more so that’s why I added another 2000 on my down payment so I can get the other truck I got ripped off and your GM customer service skills are horrible

This was my second encounter with this dealership, and I am still pleased and impressed. We have 4 cars and out of Dodge, Nissan, and Chevrolet dealerships, you are the best all around! Great communication of my vehicle, friendly staff from the moment I pull up, awesome service and explanation of work being done. Ed is a service advisor anyone would want to encounter and have the pleasure of working with.

On Nov 23, 2020 I took my vehicle in for a warning light in the instrument panel. during my FIRST visit the first service was very helpful but had computer issues that took almost an hour to get me checked in. Included with my service was an oil change and tire rotation some point inspection. When I picked up my vehicle on the drive home I noticed the car pulling to the right. I called in again, was told to bring it in the next day. The service Rep Amelia Solis checked me in, she then called me after 2PM to tell me they couldn't find anything. I asked to go for a drive the a mechanic to which Steve W went on a ride with me and agreed to my concern. On my return to close out the work order Ms. Solis had the costumer service of a wet noodle. She looked more concern of her finger nails than to my concern. I was told to bring it in the following Monday, I did as requested and whatever was done fixed the problem. It's very concerning that it took three visits, bad attitude and no perceived concern of my time.

Took 3 hours to get an oil change on a weekday and Carfax still thinks I need a tire rotation. When I told an associate there about this problem, she told me to email here if I got another Carfax service alert. I got a service alert the next day and contacted her. She told me it happens to her too and that the tire rotation was done. Not really helpful? Will probably be looking elsewhere for service and our next car purchase.

Even though some of the repairs were not able to be done at your dealership because of the age of the vehicle, the repairs done we're completed without any extra upselling of services. I don't condemn upselling, I just don't have any extra to spend on vehicle repair. I'm sure you understand.

The last three experiences at this dealership have been very unacceptable, they put on my paperwork that work was requested and that I refused service to be done. This last time I came in they left my truck dripping oil all down my bumper and in my engine compartment after they said on my paperwork they cleaned it. I will never be returning to this place for anything. I do not and will not recommend this place to any family friends or even strangers.

I have to say. I have never been treated so well from this company than I have this time. Rebecca checked me in, but first ask me if she could open my car door for me. That got me there. That started out a great experience right there. Throughout the whole time my car was getting an oil change she was on top of things and communicated with me. She was so respectful and pleasant to get to know. I would love to come back to her everytime. Thank you so much Rebecca. First impression are the key to starting a good experience.

Rebbeccah was great to work with. Never receive a call on what was wrong with the car and if the warranty was going to cover the cost. It wasn't until the car was completed I receive a text and the car was ready and warranty covered the cost. I only was responsible for the oil change. Also, It was my understanding, the service department would give a complimentary car wash with the service.

I appreciate the time, and tremendous amount of understanding Justin and the whole team took for me. He went above and beyond from helping me find the right truck to getting me a deal I absolutely could not resist. This experience was not about buying a car, it was made to be more about me and what my needs were. The focus and dedication I witnessed was impressive and if I know of anyone looking for their next ride, I will definitely be recommending Justin at John L. Sullivan.

I have had a few interactions with different dealerships before and usually walked away not feeling too well. My experience at John L. Sullivan Chevrolet at Roseville Automall was great. I really appreciate the helps and customer services from the team of people I dealt with at this location. I walked away with buying my first brand new car and I couldn't be happier. I have ZERO complaints! They changed my perspective on dealerships and car salesman. I would recommend them to anyone looking to purchase a new car.

From the moment that I got there, I was greeted promptly and I had great customer service from everyone that I came in contact with. I initially went to just test drive a car but ended up trading in my current vehicle for a car I had been thinking about for over a year now. Everything came together so well and I felt like everybody was doing their job to the best of their ability to make the process as efficient and seamless as possible.

Well I had a 9 am appointment was originally told 4 hours. Was able to pick it up after 4pm. I happened to see the bottom log sheet of when the truck was starting and stopping to be worked on and the teck had it for 26 minutes. So I wasn't able to make any money that day because you took my truck all day with an appointment and did 30 minutes of work on it. That is not looking after my interests.

I feel that over an hour and a half is too long to change oil and rotate tires especially when you have an appointment. I don't appreciate when the dealership employee moves the seat way up because they are shorter and doesn't return it to the original position.

service rep was quickly able to diagnose two issues that had existed for a month which Gold Rush Chevrolet in Auburn missed both times I took the car in to them for the same issues. Sullivan Chevrolet had the necessary parts and fixed the car all in one day. I will definitely be using Sullivan Chevrolet moving forward. The guest facilities were great. Ed was great. The car is finally working correctly again! Very pleased with Sullivan Chevrolet.