Joe Cotton Ford, Inc. W North Ave, Carol Stream

I try to avoid most “stealerships” but the service guys at Joe Cotton Ford are all right. Most tend to exaggerate what needs to be done to your vehicle in order to get the most money they can out of you, but these guys are fair and honest. More importantly, look out for their clients.

Where to begin! My wife and I recently ordered and purchased a new explorer and were met with extraordinary service. Jason Conn treated us like family and we felt respected and understood throughout the entire process. Jason answered all of our questions with professionalism and knowledge and helped us through every decision along the way. We WILL be purchasing our next vehicle from this location - thank you Joe Cotton!

1st time at Joe Cotton Ford. We had a great experience all the way around. Everyone was very helpful in our quest to find the perfect deal for the car we wanted. We left happy with the car we wanted. It went so smoothly I would recommend Joe Cotton Ford when your looking for your next vehicle!

Pam and Jennifer were a pleasure to deal with on a new commercial vehicle purchase. Paperwork and financing was painless and quick. No nonsense, easy to deal with. I would definitely recommend them again in the future. 5/5.

I would like to thank you (Joe Cotton) and your team (#Zac #Sharon # Sam ) for taking good care of my vehicle. Thank you for being patient and kind and providing me with a rental that I may still get my business done. I know it wasn't easy but you made it work in my favor. Thank you

Jason Conn, Tracy, Dan and the rest of the crew are seriously the best! Couldn’t be happier with our new Explorer! Thank you!

Sharon was great, and we love our new vehicle. The process was quick and all questions answered. A no-pressure experience which we appreciated as car buying is usually something we dread.

Ordered my 2022 Mustang Gt Convertible and we couldn’t be happier, car came in as expected and Joe Cotton Ford made the process easy and painless , this car is absolutely amazing and we look forward to enjoying this car for many years . Thank you Joe Cotton Ford !!!!!

This dealership knows what they are doing. I didn't need to go through the process of all the BS. They gave me what my trade was worth, a little more actually. They're car was priced right. I was in and out within 3 hours with my new car. One of the best buying experiences I've had.

I just want to give a long overdue shout out to Zach K. In service!! A true professional. Knowledgeable, patient, and kind. Always respectful to our service needs, including being respectful to my wife, which has been a reason we no longer go to other area service centers. Joe Cotton Ford is lucky to have an employee like Zach! Jimmy K.

I am so pleased with my Ford Edge and the experience of purchasing from Joe Cotton Ford. Jason was very helpful and patient with me as I made my decision. The entire staff was very welcoming and Jason has gone above my expectations of a sales person. My previous vehicle had zero bells and whistles so I am so thankful Jason took the time to explain what everything is and how it all works. I've emailed Jason with some additional questions and he was prompt in responding. I was just in for an oil change and had the same welcoming experience.

Joe Cotten is the best! Coming here for 30 years at least bought almost 20 cars and the service is great! No pressure , Roman our sales man is great and everyone in the place. We trust them and it does not take an idiot to figure out why we keep coming back.

I purchased an F150 from another area dealer, and had something break less than 24 hours in. That dealer wouldnt fit me in to fix for a week. Joe Cotton's staff took me in that day, and express rushed the part to fix. Excellent service and made up the slack for poor service from another dealer. Buy and service at Joe Cotton.

After reviewing price of car with a salesperson I was ready to buy but then a different salesperson told me if I wanted that car that it was in high demand and I would have to pay 10,000 over MSRP. No thanks

Thank so much for the great service Jason!! We were in and out in no time. Jason went over every feature in the car and I drove off a happy customer!! Thank again for the amazing service!!

Rich Bergmann is the best! He went above and beyond from ordering to delivery and made the process seamless. Great service.

Jason Conn was wonderful to deal with! The whole staff was so friendly from the owner to the finance department. We had such a great experience and will definitely work with them again!

Bought a used Ford SUV. Great experience from start to finish. No pressure from Mike the salesman,his sales manager or the finance guy. Everyone made us feel that our business was appreciated at their dealership. We even have a couple issues scheduled that they are taking care of.

Had my Ford Flex serviced after buying it used a month ago. The AC had to be fixed before the purchase which they did but last week when it was hot outside I turned the AC on and it didn't work again. I was worried as I didn't buy an extended warranty but the service manager and Zac service advisor took care of it because it still wasn't working when I went to use it. They fixed it and also put notes on my service order that if I had any other problems they would fix it free of charge for me since I bought it with an AC issue. It was truly great knowing they stood behind there work. The buying process and service have been wonderful so far.

Terrible place to buy a car at as well as get the car serviced and here is why. Former porter here, working as a porter there I've seen quite a few things that I wish I had taken pictures of that customers never get a look at. Cars would sometimes come in scratched up and as porters we were treated horribly and would be asked to find ways to cover these scratches on the cars and if we couldn't at times we would get yelled at about it. These same cars with the scratches would still be sold to the innocent customers that had no idea about any of this. I've even heard stories of a sharpie being used to cover a scratch on the bumper of a car. This place will go lengths to sell a car. They lie about the discounts being offered if they were to buy a car today and other lies such as limited stock numbers on certain cars when new shipments are constantly coming in. Specially with the elder that come in, its honestly sick. That's only covering the sales side of this dealer. Its also a terrible place to bring the car into for basic service due to the outrageous prices for such simple jobs that can be done for the fraction of the price at many other places. Cars would also be treated poorly at times with doors being slammed into the lifter. While I haven't seen this personally, I have also of heard cars being hit into objects but due to no visible damage customers were never informed. I wrote this review due to how shady this place is and how poorly they treated us as porters. My advice to anyone is to stay as far away from this place as possible. If you do decide to come here to purchase a car make sure to thoroughly inspect the car once the car is fully ready and ready to be driven off the lot. Also, don't buy into there sketchy lies, take as much time as needed before purchasing a car. They will do as much as they can to convince you and pressure you into buying a car. As for those bringing the car for service check for scratches as well and specially by where the door is. I also suggest refusing the car wash as it leaves scratches on the car specially on black cars. They never would clean the car wash machine.

We had picked the car from the website to test drive when we got there! We each had a drive and fell in love with the 2021 Ford Explorer. Me especially since it was for me. I am a faithful Ford owner since 2004. Our salesman Mike was very informative and helpful on explaining the features on how to add the helpful apps and syncing my phone. Everything went smoothly. They also washed and sanitized my car before we left.

Good fast service. Shows concern over your vehicle, let's you know possible trouble areas.. No pressure to get it done.

Very helpful, gave me ride both times to pickup car, they do the cookout for the troops every yr. Wonderful

I got a good price for the used vehicle I ended up buying. The main problem I have with this establishment is the level of disrespect I was shown as a woman. Multiple employees called me “little girl” and asked me if I “understood” what they were telling me.

I called in talked with Adam gave me some good information over the phone Thankyou for being patient and Assisting me while listening , After 3 months being without my vehicle Today I was so happy to receive good news saying come pickup my Truck it's Ready The Joe Cotton Ford Family Took Good Care of Me Far as Calling Keeping Me Posted with Updated information Much Appreciated from the Bottom of My Heart❤️Thankyou Zack & Service Team for Doing A Wonderful Job 🎉😁😊 THANKYOU,THANKYOU,THANKYOU

Service, team at Joe Cotton ford does a Great Job servicing my Ford vehicles. Long time customer, purchased 6 vehicles, Zac goes extra mile to accommodate our busy schedule. Mechanics are excellent.

My husband and I purchased a car from Joe Cotton Ford this weekend, and could not be happier with our new vehicle! We visited several other dealers during our search, and level of customer service did not compare to what we received at Joe Cotton. We worked with Jason, and he was extremely knowledgeable, patient, and worked with us until we found a vehicle that met our needs as well as our "wish list." We are very happy with our experience, and would recommend all of friends and family to visit Joe Cotton Ford when looking to purchase a vehicle.

I have a very bad problem with my knees and use a walker to get around for a short amount of time. Joe Cotton has a flight of stairs to the waiting room while they service your car. Steps are impossible with a walker. I asked a service writer if they could give me a chair in the writers area. The answer was sure can. Not only did I get to sit there but got to talk to a few of the guys which made the wait more pleasing. When they finished my car they showed me the papers and asked how I would like to pay. I said put it on this card, he took the card went up the stairs to the cashier and came back and said everything is fine. Can't ask for better than that!!

I’ve been taking my vehicles to the service department for years now. Zac is amazing to deal with every time. He gets right to the point and keeps us up to date on everything going on. I would recommend the service department for all your needs and it’s always a pleasure working with Zac!

As a lifelong Ford customer I have dealt with many dealers in different capacities (some strictly sales, others service, some combined). The past 3 years I have visited a dealership in Chicago and experienced nothing but faulty repairs, false promises, and incompetent/inept upper management. The amount of my time that was wasted to date is unfathomable. Luckily, I found Joe Cotton Ford through a referral from a trusted friend and I am so glad I did. I travel 30+ miles to this dealership (from my home in Chicago) and will gladly do so for the unforeseeable future. Sam Byrd and Zach in the service department are outstanding and Joe (technician) is personable and top notch. Every time I have made an appointment they're on-time and ready for me. Their recommendations are honest and accurate. They follow through with communication when they say they will and genuinely care about their customers. I haven't been able to trust a dealership for a long time - but I feel like the tides have turned with Joe Cotton Ford. Kudos to everyone here.

One of the best car dealerships out there! Everybody was professional and kind and overall I had a great car buying experience. Roman and Dan are awesome too. This is definitely a place I'd recommend to friends who are looking to purchase a car.

In this crazy economy with low inventory and many bait & switch dealers, they claim over the phone to be an MSRP only shop with no mark ups…..NOT TRUE! After repeatedly asking the salesman if there were any added costs to a specific vehicle that was on the their showroom floor (I was told no every time), I found a $6000 “Ford Surface Care” package added to the MSRP price when I saw it in person. They don’t seem to be an upfront dealer…..not sure if there are any left in this country. I look forward to the owner contacting me on this review as he has other reviews. ***UPDATE: Not long after my review I received a phone call from Pam Cotton to apologize for my experience with her dealer. She explained that their goal is not to mislead the customer and that they will change how their salespeople communicate with perspective customers as a result. I very much appreciated her caring tone and honesty with how the market has changed things for them. I may possibly give them another chance in the future. Thank you Pam!

Not a fan. Just took my car out of winter storage, noticed some brake judder. I'm originally from Texas and I have no experience with this kind of thing so naturally I just brought the car in. My car just turned 10K miles since new and has never been driven in snow. Service advisor told me $1200 to replace brakes and rotors on both axles. He claimed rotors can get warped just from sitting and brake pads only last 10K miles. Some quick research revealed that even hard driven performance rotors should last at least 40K miles and brake pads at least 15K miles. Picked up my car (had to get a friend to bring me since they promised to send a shuttle that never arrived) took it out on some back roads to "bed in" the brakes - now it drives like a champ, no judder no nothing. Turns out that brakes can accumulate a thin coat of rust when car is stored over winter and rust can cause brake judder. It must be hard to rip people off anymore, thanks to the internet.

Was a nice friendly and welcoming atmosphere got the car that I wanted! At a reasonable enough price to be happy with the choice that I made did not feel pressured in any way thanks Mike you did a great job appreciate the service and professionalism thanks Joe Cotton Ford!

Great dealership. Very personable and professional. Their service department is great and professional. Better than the bigger dealerships in the area. That's why I come here for service.

The people at Joe Cotton were very friendly and went out of their way for us. They paid off my car plus some and we drove home in a new car without a huge monthly payment. I highly recommend going here.

My son just bought his first car today! This was the best dealership experience I have ever had! Danny Grieco is absolutely positively AMAZING! He was with us from start to finish! I would definitely recommend buying a car from him! The whole staff at Joe Cotton Ford was incredible, with all that is going on in today's world it was so nice to feel so normal and so much love! Words can't even express how grateful and blessed we are thank you Danny Grieco! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Finally, a dealership with a sales team that is transparent and treats customers with respect and integrity. There was not a hint of the the all to typical deceptive practices experienced at other dealerships. I was treated fairly and they negotiated a very fair deal on my new F-150 as well as my trade-in. I'm definitely a customer and an advocate. I highly recommend Joe Cotton Ford !

Used to live this garage for their honesty and thoroughness. Now it’s completely the opposite since all their experiences staff retired. We took our 2013 Explorer in this summer prior to a big road trip and they gave us a honest review of the vehicle - what we should do short term (oil change, alignment) and long term (air conditioning system issues). When we brought it back in in December 2021 the new mechanic told us our tires were dry rotted (and we should pay double what other places charge) even though just 4 months earlier the tires were given an A OK, that the leaking we saw on our driveway is a 2 day job $3000 (while the book says it’s 6 hours max) and btw we discovered it actually isn’t the Explorer that was leaking but our sons beater car!! So they made up an issue that really doesn’t exist, Seriously?? Will NEVER go back there again with such dishonest and misleading mechanics. So sad as this used to be the best Ford garage around.

Really great service. No running around the guys there were really straightforward. They made buying my vehicle painless and fast.

I paid for extended warranty up to 100K miles which should cover repairs. I had my vehicle in a year ago and paid the deductible to have the issues I was experiencing corrected. A year later and my car is doing the same as before. I brought it in today and they told me they would run diagnostics and order parts if needed. I went home and received a call about 20 minutes later saying that they could not complete a full diagnostics due to the battery. We decided I would get the battery taken care of elsewhere as they wanted $200+ for their replacement and I would bring it back in following the replacement to do a full diagnostic. I came to pick my vehicle up and was informed I had a $155 diagnostic fee for a “diagnostic” that they couldn’t even run. He offered to do me a “favor” and only charge me $77. So, I am stuck with a $77 fee for a half completed diagnosis, and a recurring transmission/clutch issue as before on my 2017 vehicle. Transmission issues have been a recurring problem with the Ford vehicles that I have purchased and the service seems to get worse with time. Save yourself some money and forego purchasing any extended warranty as it seems to be worthless.

I take my Ford Edge and Honda Accord to Joe Cotton for service because they are close by, reliable and with the coupons are cost competitive. In this case I had the Accord in for "the works" oil change. This includes synthetic oil change, tire rotation, diagnostic check and refill fluids. I scheduled an appointment, drop off was easy, we didn't wait and the car was done in about 2 hours. Another positive is that they did a car wash and I was able to use my points. However I was disappointed in two areas. One, the coupon and "the works" advertisement said synthetic oil. However when I asked the service tech he said it was a "synthetic blend". That was misleading. Second, I got no diagnostic info when I picked up the car. I was handed a receipt and told my car was in the lot. I don't know how the battery was or any other diagnostics of the car.

I asked them to look into why my battery goes dead when my car just sits even within just a few days. I let them know ahead of time that the new stereo system that was installed in the car was not the issue because the battery drop problem existed long before the new stereo system was installed. All they did was plug in their diagnostic tool to confirm there is a battery draw and then they charged me $127 and told me that the problem was my stereo system... They could’ve easily disconnected it with one wire and proven that that was not the issue but instead they chose to just charge me and send me on my way. ****UPDATE**** So the next day after a discussion with the Service manager, they offered to have the car back in to dig in further. They were very apologetic and went out of their way to make this right. It actually took 3 days to find the problem because it was so intermittent but they did find it and soon my car will be good as new! Can’t wait! Big Thanks to Dave the Service Manager for taking care of me! They are now getting 5 stars because they took care of this and solved my problem!

Always have a great experience at Joe Cotton Ford. My previous car needed an oil change, come to find out it had another major issues that they were able fix for me while I was there. I also most recently just purchased a pre-owned 2017 Ford Fiesta Titanium that I LOVE! Autumn and Jason Conn both were able to help me to find a car that I really loved while keeping me at a great price point. Going through finance with Mike was very easy and straight forward as well. I had a great experience with service in the past and an even better experience purchasing my new car :) I would absolutely recommend Joe Cotton Ford to anyone needing a new car or needing to fix their existing one. Thank you Joe Cotton Ford for helping me get into a car I absolutely love!

Sales Experience: I was in a rough position with a car I had bought from another dealer and needed to get out of it. Joe Cotton really helped me out and put me in a car I really wanted. They went above and beyond for me! I highly recommend their sales team. Service Experience: This is where Joe Cotton falls short. Even with an appointment to get a basic oil change, I had a wait time of two hours. The last time I had service I found trash in my car from the service reminder sticker and other paper, oil finger prints on touch points in the car, and an overall disappointing return of my car. I've also had a couple times where I could see them pull my car around front after service and it would sit there for twenty minutes before a service advisor would bring the paperwork to the cashier. Overall, their service department lacks the quality it's customers are looking for.

We called to inquire about a Ford Explorer and we were greeted with a very enthusiastic response that made us feel our business was wanted. Upon entering the dealer, Rich escorted us right away to a desk. NO WAIT! He was very pleasant and easy to deal with. In this current economy where choice is a little more restricted for cars, we were still shown a beautiful Ford Explorer platinum that ticked all our boxes. Rich took time to explain all the feature the car had to offer and never once made us feel rushed to make a decision. He really knows his Fords! Michael gave us a fantastic deal from the start and even then worked with us to get to a number we were comfortable with. We will definetly continue to come to this family owned, kind, and easy to deal with dealership. Thank you Rich and Michael for helping us get our family a fantastic car!

They have nice vehicles but the salesmen are like vultures they don't take no for an answer,I probably would have bought a vehicle but got turned off after crunching numbers back and forth all day with them. I know they were trying to get a good commission but sorry not from me

I had an awesome experience at Joe Cotton! I purchased a vehicle a couple days ago and absolutely love it!!! Rich was an awesome sales man along with some of the managers there. They took the time to find a vehicle that was right for me as well as my situation. They took the time to explain everything and made me feel comfortable not like the basic experience where it seems like they are just trying to sell you anything! Highly recommend to anyone looking for a new car! Thanks Rich and everyone else I love the Ford Focus! (:

Dishonest and unprofessional. I received a written offer, I sent a written acceptance and agreed to proceed with the purchase. Then all communication from the dealer went silent. They wouldn't respond to any phone messages, texts, or emails. The next day the very same vehicle is re-posted at a higher price. The salesman didn't even have the guts to call me to explain why they reneged on the deal. Pathetic. Unethical behavior like this gives all dealers a bad reputation.

Joe Cotton Ford is the cosiest family owned dealership around. Sales department treats you like they are family. Service department will always go out of their way to help and get your car done as quickly as they can. Updated service waiting room and free wifi!

I had a great experience the day i brought in my New to me Escape for an oil change. The waiting room was set up for social distance. They had snacks and coffee/tea service available. I was in and out quickly and i appreciated it! I will definitely be coming back. I have the choice of two dealerships and i'm happy i picked this location.

We had Jason Conn as a sales rep. Wonderful and professional service. Very friendly and informative.

Friendly, timely, complete service with oil change. Full synthetic oil, filter, tire rotation, safety checks, (brakes, fluids, air filters, etc) all for a very reasonable price and not a lot of time! I will return!

Had an appointment & upon arrival was taken in for service. I was kept apprised during the service as to how everything was progressing. Spent some time in the show room. Enjoyed learning about the new Ford models. Everything was taken care of smoothly & explained to my satisfaction. I love my Ford dealer.

We have bought all of our vehicles at Joe Cotton Ford. Their service cannot be beat. Everyone is so helpful and courteous and our cars are repaired and maintained with the best quality. We are so happy to have recently purchased a 2020 Escape and to know that it will be in good hands.

I have been to many dealerships over the years. I can truly say that all of the Joe cotton ford employees that I have worked with over the years have been amazing. This is the 5th car that my family and I have bought from Joe cotton Ford. They are very Nice, Kind, Honest, and helpful when I go there. Which makes it’s nice to be able to go there and not feel like they only want a sale. I’m so happy with every purchase I’ve made from them. I Highly recommend them.

Very thorough dealership. Quick to respond in communication, informative sales reps, and talented maintenance shop. I have been going to them for over a decade and cannot imagine going elsewhere.

My experience with the Joe Cotton Sales Team was a positive one. I thought they were helpful and knowledgeable (in particular Joe Conn). I never felt pressured. I am very happy with my Ford Escape Hybrid purchase so far!! I would do business with them in the future.