James-Martin Chevrolet, INC. Woodward Ave, Detroit

My first time there. And I must say. I got the VIP treatment. They took care of truck and did a good job cleaning my interior for me. Also they found my wedding band that I lost 6 months ago under the seat. Lovely staff and a 100 percent experience. I'll definitely be back.

Many of my experiences especially when I purchased my truck have been great. However, recently I came in for an oil change and I waited 2 hours. It appears to me that if I am able to schedule my appointment it should never take that long to get my oil changed.

I enjoyed being at James Martin today servicing all of our customers today who came in to visit me at James Martin Chevrolet to get their car fixed Thanks

The service I received was very good! The service man Andrew made sure that my oil change and rotation of my tires etc was to my satisfaction...He also went beyond by installing my net that goes in the back of my car ..... I like the prompt service and how they address any concerns about your vehicle! 5 stars!

JJ Large is your man, from helping with questions too getting you in the vehicle you would like. He was and is super awesome. He takes care of his customers from start too finish and even sometimes when you have a maintenance issue, he makes sure you are taken 100% care of have leased and purchased three vehicles from him because his exceptional demeanor.

This was my first time coming to the "dealership" for an oil change, after being married for 20 years, now divorce I am learning things for the first time. My experience started off kinda of rough, as I arrived early but was thrown off as to where I was suppose to go, until I noticed others sitting in their vehicles. I then just got in line and waited... then the garage door opened... LOL... after a brief wait, I was greeted by Andrew, I had previously made my appointment online and he explained that it would be about a 45 to hour wait for the oil change. He then ask had I ever been there before and my answer was no, he then put me in the system, explained that with the oil change came the tire rotation, which I had already gotten my tires rotated a few days ago, so it was no need, however great to know. I then went into the waiting room, enjoyed a free cup of coffee and after an hour, my car was ready. To my surprise, I was offered a 3 month trial with on-star and all the perks and they WASHED MY CAR... It really set my day in great motion. This might not be a big deal to most, but when you don't know something and find out, and it makes your life better, its a WIN!! Thank you to the team at James-Martin, especially Andrew.. I will see yall in a few months :) Truly thankful, RealWomenforGod Podcast: AJewelInHisCrown

I had to drop my car off for repair and needed to pick up a loaner. I was in and out. Not there 15 min. Everyone was so kind and courteous. I am confident they will take good care of my vehicle. I picked my car up yesterday and Chuck and Dave took really good care of my vehicle. The Collision dept are on top of their game and their customer service is impeccable. Thank you guys!

Horrible dealership !!!! Cedric lee is horrible and not personable at all! “ it’s just business” it’s not okay !

Totally unprofessional and attempted heist of cost! I wouldn't use them again for my grand baby's big wheel! 1) Needed a key for ignition, made me a key that didn't work said I needed new costly cylinder..found key cylinder worked fine! No call back because they said they didn't have my cell..with their caller i.d 2) Cadillac recall, brake line corrosion, wanted me to pay 700$ because of possible rust..🤣🤣 they didn't even try.. Solution: Took my car to Les Stanford And they took care of my vehicle no issues or extra cost for their recall P.S a salesman called to see if I wanted to purchase a newer vehicle from James Martin..Hell to the naw!

Only thing i didn't like is the fact my black license plate frame was changed to a white james martin frame without my permission and they would not wash my vehicle. They said it was to cold. My vehicle is red and black and the license plate does not match. Other than that i received wonderful service per usual and was in and out in less than an hour. I will be back.

When I called and said they were bringing my car Andrew asked if I needed a ride. He showed great genuine concern. 👏 He kept me informed of progress. Also sent transporter to pick me up when my car was finished. Job well done Andrew!

I had a great experience with Doug this morning in the Parts Department. In a nutshell.... excellent customer service! I just got done working a double shift and Doug helped me with an item for my Equinox. Saved me a whole bunch of hassle!

Horrible experience with a used car thought I bought. 3 weeks later the car dies while I am driving on the freeway, in heavy rain. The service dept was very slow to work on the car. 2-3 months later the car was repaired only to find oil, dirt and grease smudges all over the interior of the car. The worst part was the engine was replaced and had bolts missing from where the alternator was installed. Attention to detail is critical, when replacing the main component of the car-the engine. That level of detail/care was not applied to my vehicle. The Service dept didnt even communicate where the engine was brought from, the odometer difference or how to calculate other checkups going forward, like oil changes, and when to check other systems of the car. Honestly left a very irrevocable disdained feeling with this dealership.

My visit is literally a 45-minute drive from my residence condo I truly can say the staff of the men but customer service repair a nice friendly I must add I would like if they would keep my vehicle cleaner evident at the time of waiting is usually presentable

I was in and out within 45 mins for an oil change. They washed my car but half of it was still dry and dirty like water and soap never touched it. Terrible.

Never Got A Call Back To Inform Me About My Vehicle. They Had It For 3 Business Days Plus The Weekend. (This Place Isn't The Same Since Joe Tibbetts Retired.)

Had to reschedule twice because of short staffed other than that staff was plight upscale service actually cared about your vehicle ill continue my service at James-Martin

We had a great experience with this dealership. We were looking for a specific car and they had it, we were making a considerable drive to purchase the vehicle and Cedric had everything set up and ready to go so that the vehicle was ready for us. Genuinely appreciated his straightforward approach.

Service was fast and friendly! The waiting area was also very comfy.

Thank you guys...you all went the extra mile for me when you didn't have too. I appreciate that! Also, really love the Auto repair shop..you guys are always on point.

The whole service experience was great easy appointment then in and out in about an hour to replace the radio

Everything was very easy. I called about my problem, was given a relatively quick appointment date, my car was serviced in a convenient amount of time. The dealer kept my car overnight, and I picked it up the next morning. Everyone at James Martin was pleasant, professional and knowledgeable. Because their location is only about 15 minutes from my home, and because I received great service, I will definitely be a return customer.

I decided to buy my own car and Fred Jennings helped me and was very clear about how to do it,held my hand seem like he was family if you go buy a car tell him Michelle sent he is a great guy.

Andrew and Emmanuel are the greatest....just had an oil change...they even washed my very dirty car......wonderful experience

The staff is very nice. I brought my vehicle in to have an electrical issue diagnosed. During check in they asked if there were any other concerns. My uncle voiced that my air is blowing hot. I thought this was asked to aid in the diagnosis. I already knew what was wrong with my AC. Well they charged me over 300 for an ac diagnostic. Plus, they needlessly keep my vehicle over night.

The guy had me sitting for 3hours for a oil change my car was done a hr before I had to go look for him I know because I watching what was being done to my car through the app on top of not plugging my tire every time I come here it's something different I'm going back to Feldman ✌️

This experience was just like all of the others I've had. Everything when great and when I checked out the cashier asked if I had any points to use. I had never used any points and explained to her I didn't know how to use them. She showed me how to pull them up and I had more than enough to pay for my oil change. I couldn't thank her enough!!

Appointments still require a lengthy wait time. Simple requests of ones possessions are not taken seriously. That alone makes me wonder how many other things are subject to being ignored. Professionalism, and customer service issues are the key factors as to why I will no longer bring my vehicle back to this location, even if I were to purchase one from them.

I came for an oil change and I ended up getting a newer car my Experience was great

My experience was wondering service was handled in a timely manner.

From the moment I arrived, I was greeted with a smile and good service. I just had a flat tire, and was prepared to pay for a new one. The team was able to patch it and the total cost was less than $25. I will be back for all future tune ups and repairs

Great Customer service in a tough environment getting it done during the pandemic. Thanks James Martin. I would have rated it a 5 star, but it took a couple of hours for a scheduled service for an oil change and tire rotation.

I showed up to get my tires checked and to get some air put in them. Even though I did, it didn't start out that way. When I pulled up, I got out to go to the Service Desk for help. A Black Man was seated behind the counter (I forgot his name) and his 1st response was "We don't put air in tires unless you're here for repairs." First of all, I OWN a Chevy vehicle. If I pull up to ask for a tire check, I expect to get it. That was NEVER a problem at any other Chevy dealership I went to. After THAT response from him, he finally tells me to pull up to this other guy who finally checked my tires and filled them.

It's been nothing but hardship since my purchase of this used vehicle from James Martin! My sales person is incompetent and rude! My car NEVER came with a wheel lock key and the sales person didn't care. The service department is slow and way too expensive! I don't think I will purchase another vehicle from James Martin!

Had my car towed to be serviced. Was refused to work on it because he didnt like it was missing an engine cap n two hoses were lose. Wouldnt do the recalls or any other thing wrong with the car because he didnt want to do alot of work! And said the conditon(those 3 things he said),was and issue. And would be to much work.

I've been purchasing new vehicles from James Martin Chevrolet for 10-plus years. I always work with Joe Tibbetts, whom sets the bar high - actually at the top. This continues with the service team, who aims for the same standards. Really, its easy to create a nice guest/customer experience once...twice! However, to do so every time - an achievement. I find the experience welcoming, relaxed, stress-free. Granted, this particular visit was simply for an oil change. But, I've required extended services on vehicles past, with no issues. Thanks to the James Martin Chevrolet team for all you do. I hope leadership will take the time to consider the positive ownership experience that creates for the customer. All the best,

Very professional good assistance manageable attitudes very knowledgeable will continue to work with James Martin in the near future

I'm so glad for my new car the dealer work hard and putting me in my new car thank you for the hard work

James Martin Chevrolet is by far the easiest and most convenient way to purchase a new or used vehicle. What seems like such a crazy world we live in these days, where buying a new vehicle has become such a challenge, JMC and team have exceeded any expectations we had as a family. As a seasoned vehicle buyer, I have worked with many dealerships, but received the best deal and best experience from JMC. Thank you Bill, Chris, Paul & Paul and Jimmy for everything you did to create the best experience a buyer could ask for. You have a customer for life, and Detroit is proud to have you!

Customer service was awesome. Alex and Mike went over and beyond to care of my needs. They were very professional and polite. If i could do it over again i will choose them

If I shared the story of how great the owner and staff treated me at James Martin Chevrolet, no one would even believe it. The owner, Phil Large, and my salesperson, JJ Large, were incredible, to say the least. As I’ve shared my experience with family and friends, many people have said that it sounds like the service a person might have expected many years ago, but never today. That is exactly how it felt. I have no doubt that this Chevrolet dealership doesn’t just care about profits; they genuinely care for their clientele and want to deliver a unique, exceptional customer experience. I’m very thankful for having met them, and they have earned a customer for life.

I had a wonderful experience leasing a new Chevy Blazer at James Martin Chevy. Mike Tausch went above and beyond to help me lease the vehicle I wanted at the price point I was looking for. He was professional, attentive, and made the process easy. If you're looking for a new vehicle I wouldn't hesitate to give him a call, Mike and the rest of the James Martin staff will provide the best customer service possible. I'm very impressed with this dealership and will return in the future for all my vehicle needs.

I was able to turn in my lease car for another one. My salesperson, Mr. Cedrick Lee, provided exceptional customer service, found me a new beautiful vehicle and saw to all my needs, Mr. Lee’s knowledge and manners are impeccable. He took care of me just like I am accustomed to at James Martin. The gentleman in the finance office was excellent and provided a calm experience along with a delightful sense of humor. Thank you Mr. Lee and the team at James Martin!!!

Communication was terrible. I talked to a rep 2 times during a 2 week period for a 1.5 day repair. Also told issue was something that it turned out not to be. I was without my business vehicle for 2 weeks without any explanation from dealership service although being told part was in stock. I expressed my dis satisfaction. With service rep.

I took my truck to this dealership over 3 months ago for collision repair. So now for the last 3 months my truck has been back and forth to James Martin because of the work that they has provided now the engine light is on,vibrates in the front, tire lock missing and running board cover are loose. My truck is still not fixed as of today.

Our salesman Chris , the other 2 gentlemen that i dealt with (Paul & Mike) we’re friendly, helpful, and professional; they all made the transaction simple & quick.

Even though there was a little wait in waiting for a dealer coming back Chris made sure he recommended me to a manager and solved my issue. I really appreciated that!

The car was exactly what I was looking for. The sale went quickly and the financing paperwork was smooth. Overall, I think it was an excellent experience.

Mr. Andrew Marquez was absolute sweetheart, who helped me greatly, courtesy and prompt. I did not get the Gentlemans name that drove the courtesy van who picked me up and dropped me off, he was wonderful too. You have great people working here I love James Martin service dept, I highly recommend 🎖⭐⭐⭐⭐

I have been a James-Martin Chevrolet customer for many years and have never been disappointed. I worked with Mark Piccolo, Stacy in the parts department, and Andrew in the service department for this service experience. They were all very helpful and made sure I had a great service experience.

As a former dealership (not yours) employee and former member of the media I tend to look at things very analytically. Easy location access. Very clean facility. Friendly & engaging staff. And you can tell content employees when they exchange conversation with themselves. My sales person J.J. Large was incredible --- made my first vehicle purchase in 18 years a breeze --- and he understood & appreciated my situation. If there was a questionnaire on J.J. I would have scored him all 10's. But a marketable kicker (again having been in the media and appreciating a good potential p.r. nod) here is that Mr. Phil Large and I have have known each other since pee wee baseball ... he was our shortstop and I the first baseman. America, apple pie, baseball and Chevrolet. Just a thought.

Really impressed with the organization/communication between departments, the timeliness & punctuality of everyone I interacted with, the cleanliness of the entire establishment (including the women's bathrooms) & the customer service from everyone. Highly recommended. Great experience.

They didn't put my mickey mouse valve cap covers back on after tire rotation. I also informed them about it and no reimbursement was giving now I have to reorder more and they're not in stock.

Because I was on time for my appointment and associate who checked my car in didn't let me know when my car was ready. He left me waiting in the lounge until I checked to see if my own car was ready and then they didn't use paper mates for their shoes

The experience at the dealership is always pleasant; however, I was very unhappy with having to leave my vehicle and the dealership having a policy where the courtesy van only drops off and not pick up.

Good deals and they have coupons just call the dealership and ask them to put you on their mailing list you can Google the number

Easily my best dealership experience ever! Joe P and the rest of the James Martin team are excellent and pleasant to deal with. The process was easy and straight forward. At no point did I feel any pressure. I will recommend James Martin to anyone and everyone!

There are several issues with my vehicle: the service tire system notification is on, the remote start doesn't work and the radio doesn't turn off when opening the driver's door. The experience as a whole was favorable despite these issues.

Want to purchase a vehicle? Does your GM Vehicle need to be serviced ? They have Certified Technicians to diagnose and repair your vehicle, while you wait. Do you need OEM parts they can get em ! Check em out !

Bought a car had it 2 weeks the motor went out took it back and they tell me I'm stuck just so happen the bumper to bumper warranty was still on the truck sales man was great but the vehicles are trash I'm still without a car no I don't Recommend any one

This is my second time using the service center. Both times were great. The staff was friendly. They went over my service and checked for any discounts or warranty to save me money.

My experience was awesome the salesman was wonderful, told me my options. I drove out that night with Equinox! Yes!!

One of the best service centers in the Detroit Metro area. Great group of people.

Just got off the phone with a customer service advisor because I got a soft top on my car n the guy was so rude 😒

Staff demeanor and responsiveness was good, wait-room facility was comfortable; only problem was the length of time to complete the work. If an appointment is at 1 pm, work should start well before 2:25 pm. Overall, I like your dealership and will not consider another one.

I had no issues with dropping my car off, having it serviced and getting a call when it was done. Friendly staff.

Here's what I posted the day they gave my car back." they are always friendly. efficient, price for oil change is competitive. i feel as if they took care of my car. honest with me. " My car was back in their shop the next day, took 3 days this time, gave it back to me and it is back there now, less than 24 hours after they told me it was just a battery. 1 star.

they were very helpful in finding the problem and fixing it. They came to me to tell me the cost and why. I knew what was happening .

I received great service last week from James Martin. I took my wife 2020 Blazer for an oil change,and a repair of the seat belt. I thought I would have to pay.But the team made sure I did not pay a cent. Ericka the cashier chased me down and told me to use my bonus point (which I knew nothing about) to pay for my oil chance. She called Andrew who came and showed how it worked. Jodi the service rep told me that they will take care of the seat belt for me free of charge. In a time where companies are driven by money, and can care less about the customer,I was impressed with there service! They worked together a team to make sure I was taken care of.. You have a customer for life!

Mark Piccalo made my car buying experience as easy as it could have been I would recommend him to anyone.

MY SITUATION WAS CHALLENGING. MY SALESPERSON, DENNIS "DJ" JOHNSON WORKED RELENTLESSLY IN GETTING ME INTO A NEW VEHICLE.

Andrew was an amazing help! He asked a lot of questions to make sure he knew as much as possible about the problems I was having with my car, walked me through what was going to be done to fix it, and made sure I was satisfied with everything. Turn around was quick and the work done was excellent- definitely would recommend to anyone in the Detroit area.

The ENTIRE staff was extremely friendly and helpful. Fastest car service I have ever experience and gave me a complementary car wash! Emmanuel was great, he informed me that I was eligible for on star and assisted me thought the process. I appreciate genuine great service so I wanted to Thank you!

This was my second time going to James Martin Chevrolet on Woodward in Detroit MI for an oil change and once again they didn't rotate my tires nor did they put air in them. Fortunately I won't be giving that particular dealership my business anymore nor will I be recommending anyone to go there either. Those people need to learn to do their job, thoroughly.

It was a very enjoyable experience. My sales person did everything he could to ensure that I got exactly what I wanted. This was my third purchase in the last 4 years and each time has been a better experience than the last. Thanks Joe T. for all of your hard work and effort.

My car is running like new again however it took entirely too long for me to get my car back. I lost money because I had to get a rental for and few days and then I had to call off at work one day because my car still wasn’t ready. First work order was 1255. Second work order was 695 and that was with a discount. At this point whatever else happens to my car, I definitely won’t be back to James Martin for sure.

As always the service tech team is fabulous! I feel more like family when I come in. Thanks Jody and Mr Emmanuel for always smiling and being pleasant!

I always get tremendous service here!!! The only concern I had on this visit was I was getting something fixed and got a quote for it. Once my car was ready I was told another price because they fixed something extra. The problem was that I was never told they were going to fix an additional part. What if I didn't have the extra cash to pay for the labor that was already done. I just would have liked for someone to tell me if there any changes to make sure I can pay for the services. Other than that this is my Dealership everyone is friendly and professional!!!😁🥳

Tom Knapp is a great, no hassle, non pushy, friendly salesman. Very informative and patient. He thoroughly went through the vehicle and all the options. I was in a time crunch and on a specific budget, and he delivered what I asked for the same day!

Although it was my son's vehicle that was serviced, my experience at James Martin Chevrolet was a sheer delight. It was an absolute joy to work with an outstanding group of individuals, specifically Mr. Jody Anderson. He was honest, accommodating, attentive, knowledgeable, and very composed. Great work James Martin Chevrolet, made a remarkable first impression on me. Thank you very much.