Jaime Luna - State Farm Insurance Agent Palo Alto Rd, San Antonio

I've been a client of theirs for more than 5 years, i never feel like a number. When i called today, Andrea was awesome, excellent customer service and answered all my questions. Jaime and his team will take exceptional care of you, your loved ones and make y'all feel like family.

I was I need of home owners insurance. State Farm was the first company I called. They gave me a great price and also, I bundled my car insurance with them too. AmaIng customer service by Jose Jimenez. Thank you for everything! If your looking to switch, I highly recommend them.

My mom and I had a great experience at this State Farm!! Priscila was very helpful with just about everything and also helped my mother in Spanish.

I've been a State Farm customer for about 5 years now. Lilia Diaz has been the one to always help me with all my coverages on vehicles and answered any questions I had. She is nice and very professional a asset to the company. State Farm always gave me reasonable prices for home and auto insurance would highly recommend.

We are returning customers to Jaime Luna State Farm mainly due to the awesome customer service they provide us. Very personalized service by Glenn Rodriguez when working with him on our Home & Auto insurance. Glenn was very courteous, professional and had great follow up. Jaime Luna was very professional in helping my siblings & I get our mothers life policy processed when she unexpectedly passed of Covid. He handled all the details while we focused on my mom’s final arrangements. You may pay a little more with State Farm but it’s worth the personalized service than calling a 800 #.

Recently called in and got a quote from Ana, she was very professional and explained so much on my auto quote. Totally recommend this office!

Ana was so helpful! I will always use State Farm for my insurance as long as Ana is around to be my agent!

I contacted state farm in search of a reasonable rental insurance pricing. Glenn Rodriguez assisted me with this inquiry and provided outstanding customer service. I am new to the State Farm family and he was extremely patient and informative. Glenn also completed research in a very timely manner and made the “insurance hunting” better than expected. Thank you Glenn!”

Lovely staff. Lilia is always willing to help me with my dss. I've had state farm for a few years and I've never had any issues. I appreciate all there hard work.

Lilia is awesome. Always helpful with my billing questions and always willling to review my policy.

Thank you to Glenn Rodriguez. He was very informative. He provided me with several policy options to choose from. He answered every question I had. He was very kind and professional. He really seemed to care. I liked that. Great job Glenn Rodriguez. I will surely recommend you to my family and friends.

We had been looking for a new insurance provider for a couple of months. The sale and purchase of a new vehicle put us on the fast track to make a decision. It was Memorial Day weekend, on Memorial Day... Rick called me, listened to all of my needs and quickly went to work for us. In less than 24 hours we became official State Farm customers, moving our home and auto policies. I can't say enough about Rick. There are still people out there that provide fantastic, professional, customer service. After going over the policies with us, the State Farm product speaks for itself. It's exactly the change we needed! I gave our insurance carrier of 11 years the opportunity to quote our new vehicle, and the price was significantly higher. Overall, we are saving money, and we are getting better coverage! Ask for Rick if you want an awesome experience!

After contemplating for a while on switching companies, we felt at ease by working with Jose J.! He went in depth with what the auto/home policies entailed and was able to give us a quote that was ultra competitive and ultimately saved us close to $100 per month. Jose was kind, patient, and won over our business by answering our plethora of questions. Don’t hesitate to walk in and give Jose J. or anyone at Jaime Luna’s office a chance to give you the best quote around!

I was assisted by Grayson Scott on April 29th on an auto quote, tried to up sale me on adding homeowners insurance. He was very misleading on the bundle package quoting me a different price charged my debit card for more than what he explained. He said he was emailing me a payment Auth but instead of waiting formally for my consent he went ahead and charged my debit card without my authorization for an unauthorized amount. This is fraud. I immediately called and emailed him to tell him that I was not interested in homeowners insurance and to refund the difference. He assured me that I was only getting auto and will be refunded for the homeowners policy. It is now May 9th and have not been refunded for the homeowners policy and come to find out I have an active homeowners insurance policy. Grayson Scott’s knowingly knew that I did not want homeowners insurance and deceitfully established the homeowners policy & set me up for automatic premium withdrawal without my knowledge or consent. Beware of who you do business with this agency will defraud their customers.

Jenyfer was attentive, and extremely helpful. Her customer service and great personality was second to none. I ended up switching my two vehicles and renters insurance to them and saving money, leaving progressive after many years. A big plus was them accepting all pets on their renters policies with no spike in premium. Thanks guys! -Joseph

So today I came in to add another car to my insurance and Lilli was very kind and helpful I thank you and her for the great customer service I get when I come to visit your office and again thank so much

After being with this office 5+ years I am fed up with this office and insurance company. They have made mistake after mistake this past 2 and 1/2 years. They made their last and final mistake and made changes on my policy without my consent and managed to double my policy. I have found an insurance company that with match my coverage and I’m going to pay less, thanks to Gieco!

Lilia & Rosie were excellent represenatives. Very informative and very helpful on my insurance questions.

Been with Jaime Luna for 7 years. Never thought we would leave them but transferred agents due to 2 mishaps on their behalf. I decided to cut ties after that. It not only affected our car insurance but also our life insurance less then 4 months apart. Never had a late payment and yet I received past due notices on a CANCELLED life insurance policy. When I called in regards to these late notices I was just told to disregard them??? After the insurance had been cancelled for three months, then we got a high bill for over $190 due to their negligence. They made us owe back pay for a discount we were fully aware and told would come off the policy. Except after 2 months they told us they never took it off and we owed that discount back… I was done. Avoid REGINA at all cost.

Rossie was very professional and informative.. definitely recommend this office.

Been a customer for years. Always enjoy the warm welcome and all the help. Lilia does an excellent job.

Very satisfied with today's review.Lilia did a great job assuring me that my policy is in good hands.

Lily was such a great help very nice and did a great job getting my insurance situated

lilia is the sweetest and kindest person ever!! everything was done super quick and easy!!