Inwood National Bank Lakeview Pkwy, Rowlett

I couldn’t be more happy with my experience at Inwood. Gretchen helped me set up my business account and has been such a blessing as I start my new business. Every time I go in I greeted by the staff and my every need is taken care of. They even went as far as sending me a hand written note. I really appreciate a bank that truly cares about your needs.

Inwood National Bank is one of the worst banks I have dealt with. The employees do not know what they are doing and they change their tune every time you talk to them about the same issue. Jessica is the main person I talked with. If you are needing a new card I advise NOT talking with her. She will leave very important information out over the phone. If you do not live around an Inwood bank then find a new bank because the only way to get things done correctly is in person.

The absolute best customer service. They say hello by name as soon as you walk in. My wife started her business account and they have been so welcoming to her. They even sent a hand written card. Banks everywhere could learn from them.

After several bad experiences with this bank from being profiled, watching them make up rules that aren’t listed and making excuses for their lack of consistency I am finally glad to leave and take my money elsewhere. If you ever want to report fraudulent action on your card make sure you’re ready to be interrogated and then denied access to a new card until they’ve done their “research” that never follows through with Mastercard it’s their own “investigation”.

If you have any fraudulent charges, this bank does not know how to handle them. Just go ahead and don't waste your time arguing with Gretchen she will basically call you a liar and try every attempt to disprove your fraudulent charge. Go to the Garland branch and they will be able to assist you.

Great customer service. Step above your typical "chain" bank. They go above and beyond to make you feel welcome!