Illiana Financial Credit Union Huntington Dr, Calumet City

This is the worst bank I have ever needed to work with. They took my auto loan from another bank, didn't notify me, and had no problem charging me a ton of fees because I couldn't use their online banking they couldn't be bothered to mail my account info for. Inside the bank, they can't find any record of me existing and they can't accept any of my debit cards. They only take very specific visa cards, unfortunately my visa wasn't good enough. This entire institution is trash and you should run away if you can.

I just opened up a business account, I work during the week so I can't walk in. On weekends for some reason there closed and on top of that nobody answers the phone at all. I haven't been with this credit union over 2 months and I can truly say that this is horrible. I don't know if this place will work out for me.

would first like to say that I have been a long time client of Illiana for approximately 10 years and have referred dozens of people due to the outstanding customer service and warm family environment. However, over the past 2 years I have noticed a decline with the most recent incident that has me completely floored and will soon transfer everything I own from Illiana as well as others who are bothered by my current situation. First, I opened a HELOC and the loan officer did not correctly look at the appraisal and told me that I did not qualify for the amount that I asked for. She somehow decreased my appraisal amount by 5K, I had foot surgery and discovered this after the first trip to the drive through to sign documents. She had to reprint new documents adding the amount that she needed to correct. Second trip to the drive through, then received a call that they cannot find the notarized document. If this was not already a headache, I closed on a home that I owned with a HELOC, which was my first time utilizing a HELOC, I was under the impression that once the debt was paid and property was sold on Nov 3, 2020, you couldn't use the money anymore, but the HELOC stayed open so I called to inquire, because maybe I was wrong. I called and explained that I sold the house, but the HELOC was still open 1 month later and if I could use the funds. I was told yes, then one week later, called to have funds transferred to my checking account. Two weeks later, I receive a call with a woman scolding me, saying that I was not suppose to use the funds and why did I do it. She scolded and scoffed at me as if I transferred the money myself. As I asked to speak to her supervisor, she then told me the problem and that she in fact was supposed to close the account and didn't. She then told me that I needed to call the mortgage company that I paid off the mortgage for my rental property (reason why I used the money again) to tell them to cancel the payment made almost 2 weeks prior. I then suggested that I did not know and would gladly open a new HELOC to fix the problem if this would resolve the situation, but never heard back from her. Now I attempt to use the credit card that should have been in my clearing acct for my HELOC for my current home. This HELOC has absolutely nothing to do with the other, however, when I called to inquire about why purchase for my post graduate classes declined, I was told that Crystal froze my card over 2 weeks ago. I also discovered that the funds in my savings accounts shows an available balance of $0.85. All of this was done without my knowledge and no one reached out to me to resolve an issue that they created. As I called for 2 days, everyone has been passing the buck and stating that they cannot help me. Even spoke with a loan officer Camilla who said all of the supervisors were out for the holiday. No sense of urgency and even stated that she knew about my situation because the credit union employees have been talking about it all week. Absolutely unprofessional and many other words that I could use to describe this practice and behavior. Not to mention that my friend, of whom I referred, was sent to collections for $6.00 Needless to say I will be making arrangements to move forward with processes, since the administration could care less about contacting me and word of mouth has began in my personal and professional world as no one should be treated this way. If I was a millionaire with a different cultural background, this would not be my reality I'm sure!

Decent company. The only issue I have is that they seldom, and I mean very seldom, answer the phone whenever I attempt to get in touch with their loan department. No matter what time I call, I usually end up getting their voicemail. And even when I leave a voicemail, IF I get a call back, it'll be like literally a week or more later. Not even exaggerating. It's very annoying and very inconvenient for someone like me who works overnight and needs to sleep during the day, who doesn't have a lot of time to drive there with my questions or concerns, which could've easily been answered over the phone. I would've easily given it 5 stars had they had better customer service via phone.

Quality customer service, staff is very customer ortiented. Staff is also very personable, and treat you with the upmost respect.I miss the lobby being open. I have refered my family and friends.I find fees to be less than any bank I was previous with. love you Illiiana

Great place. The staff there is always friendly, patient, and accommodating. I've been with Illiana for nearly 10 years at this point, and I don't see myself banking anywhere otherwise.

Service is decent but the hours and phone app made me have to close my account. The deposit mobile didn't work and everytime I went, the customers in the joint did something sketchy to me. Always felt unsafe and the area went down. You couldn't Pay me to keep my money there. Find a different bank ASAP

I’ve used this Bank for more than 18 yrs great service personable staff. I left Chase to do my business with this credit union. Customer’s are commonly address by name when they come in, if you have banking business give them a try.

Worst credit union ever. The Calumet City location has no ATM, usually credit unions are affiliated with other credit unions so you can use their ATM without fees. I'm not charged fees by other credit unions to use their atms but Illiana adds a fee on top of that. Awful service. Awful everything. They are a joke. I'm in the process of switching to another.

I have auto loan that has $8800 of collateral insurance place on the account after showing proof of full coverage insurance. They refused to give me reduction in loan amount when I don’t owe balance because of collateral insurance. I will never take out a car loan with this business ever they have shady practices