Huntington Bank Pearl Rd, Strongsville

This is the worst Huntington of them all. I won't call specific people out, but this location is terribly managed. Its unfortunate that Id rather pay money to get a document notarized rather than deal with the hassle of coming into this location. Thankfully i use alternative means but when I would make daily deposits, total amount was ALWAYS incorrect, causing me to go back in or call to correct. Complete waste of time. You are better off driving to ANY othe location.

I stopped in for a notary yesterday on a car title. Both myself and the new owner of the vehicle were present. The banker Giovanna provided a stamp for the seller portion of the car title for me, however refused to do the title application below for the new owner. She stated to me that I need to have that done at the title bureau. I then advised her that she was notarizing my signature and that myself and the new owner are acknowledging that the information on the document is true. I am a notary as well and have completed both sections on a car title as long as both parties are present. She then went to the manager of the branch who I can hear telling her I was completely wrong and that they cannot provide the notary for us after we have signed the title application. I have confirmed at the title bureau that a notary can complete top and bottom sections of a title as long as both parties are present, that’s why there are two sections to notarize and place a stamp. I suggest that the management team work with this branch to have their team mates retake the notary class and also teach better client servicing behaviors as this was a negative experience for me and from the looks of it other clients in other comments as well.

I’ve banked with Huntington since 2007 and have nothing but positive feedback throughout my entire duration here. I like the new stand-by cash feature as well.

Super quick. Clean. They take covid precautions seriously. Very helpful and kind workers. I’ve been going to this bank for years and have always been satisfied. I will always recommend Huntington great deals and fair rates.

Made an appointment because I needed to get into a safety deposit box at this location. When I arrived, there was info on the door as to why the lobby was locked (obviously due to the virus), but no instructions on how to contact someone inside that you were there for your appointment. Once in, I saw three employees, none of them wearing masks. I wore a mask and kept my distance, but noticed two other customers without masks sitting less than 6 ft from an employee. At various points, I was handed different pens to sign documents and who knows how many people had touched them previously. I'm not a germ-a-phobe, but a little more common courtesy could go a long way in getting this virus under control, so we can get back to normal routines. The overall atmosphere of the place was meh, so my review of this location is meh.

While transacting business INSIDE with a teller I scraped the back of my hand on the plexigless shield, which peeled back 3.5 inches of skin. I STRONGLY recommend a colored marker be put across the bottom edge to make them more visible. The teller was kind, she bandaged me up and apologized. Older folks (especially if they take blood thinners) with thin skin are high risk in this circumstance. Please put VISIBLE markers on clear plexiglass shields, it's very important!

had a banker go ask about how to help me and could clearly hear the lady, who I would assume is the branch manager, making fun of my mother and I. she finally came over to speak to us and treated us as if we were stupid and was incredibly snotty from the getgo. if you want to make fun of a customer, you should probably make sure your door is closed :)

Lindsey deserves an award for her patience with the customer in front of me. Holy smokes, you guys deal with some real crazies. 5 stars because somehow y'all kept it together with hillbilly Santa's tenant stories. I would have laughed. Great professionalism with some of Strongsville's finest residents.

I went in on Saturday Nov 16th, because I noticed 5 overdrafts in one day and I was also making a deposit but mainly just wanted to know why I was charged those fees in one day. The teller I spoke with was awesome and seemed like she genuinely wanted to help. She told me that she would have a banker talk to me to discuss my options and see if there was anything they could do. I sat down and after a few minutes and a young man with long hair and glasses called me over. I work in customer service and I consider myself to be personable. I try to be nice whenever I talk with others but I was treated very poorly during my conversation with this man. I own up to my financial issues but being talked down to and he didn't even look at me when he was talking just looked at his monitor the whole time and seemed more annoyed than anything. Wasn't much help but usually when you tell someone thank you for their help and to have a nice day they usually reciprocate those words but he just said thanks. Huntington prides themselves on customer service but this was probably the worst experience I had and I will be banking elsewhere in the future.

Tellers are some what friendly if they dont make you wait forever for a simple transaction in the drive through. VERY poor and unprofessional customer service especially from personal banker. Your better off going to the huntington inside Giant Eagle if your looking for a good professional banking experience.