Hughes Federal Credit Union W Wetmore Rd, Tucson
+1 520-794-8341
https://www.hughesfcu.org/find-a-branch/location/wetmore
971 W Wetmore Rd, Tucson, AZ 85705, United States
Hughes Federal Credit Union Reviews
O
Started off well with them like 12 years ago, now it's very different, in a negative way. Problem is, I had my wife and children open accounts with them. Their app shows I owe $0.00 for the credit card, I had programmed automatic payments. I get a late payment notice, I call the branch, they say, I don't know why disregard the letter. Credit report shows 3 missed payments, they say their app shows $0.00 owed, they it's my fault because I haven't made payments, like if it's my fault their app/system doesn't work. My credit report has been negatively affected by the bank. My account is programed to pay the credit card automatically, I look into the account, it reads amount owed $0.00. I keep getting letters from them saying I'm late, I called them, they claimed to have fixed it,
Hi Omar. Thank you for bringing this matter to our attention. We’re very sorry to hear about this. We take our payment history reporting seriously so we’d like to learn more about your experience so that we may help. Please send us a secure message with more information by visiting HughesFCU.org/Contact and a Hughes representative will be more than happy to assist in resolving any issues. Thank you again for taking the time to let us know about your experience. We look forward to the opportunity to help.
K
Went to move money from Hughes to a better interest rate paying institution. Can only transfer $2k at a time now. Federal regulations are under $10k. Interest rates are the lowest. I smell greed and deceit from this Credit Union. The Money Market account pays pennies per month instead of per day.
Hi Keith. We’re very sorry to hear about this. As a not-for-profit financial institution, our priority is always our members, returning any profit back to our member-owners in the form of better rates and fewer fees. Thank you for taking the time to share your experience with us as it helps us look for ways to improve our member’s experience.
T
I walked in and right up to teller. She asked for my ATM card. Then addressed me by my name. She was very helpful and courteous.
Hi Terry. Thank you for taking the time to leave us a review. We’re happy to hear that your experience was five-star worthy. If there’s anything we can help you with, please don’t hesitate to let us know. We’re always at your service!
J
I called many times and they can’t contact me to loans. They are never there I’ll been on the phone for over an hour and just for nothing. I need my money back, I was charged twice for my payment.
Hi Jacky. We’re sorry to hear you’re encountering some issues connecting to the loan department. We do our best to help members in a timely manner and apologize for the longer than usual hold time. We’d very much like to learn more so that we can investigate this issue. Please give us a call at 520-794-8341 or send us a secure message with more information by visiting HughesFCU.org/Contact.
G
Worst customer service location. The waits are ridiculously long even with no one waiting. The lady at the front counter Samantha & whomever the older lady is do not work with efficiency, talk down to you and roll their eyes as they speak. It’s easy to find another job. They also make you wait for someone else to help even after the tellers tell you they can “quickly” assist you. They won’t even reset when their app is screwed up (which the app is always undergoing maintenance & is never accurate). Literally all other Hughes locations are better than this one. Worth driving across town for. Even going to chase or BOA is better.
Hello Mr. Vazquez, we’re sorry to hear about your experience. We always strive to provide outstanding service and apologize if this was not the case. Please give us a call at 520-794-8341 at your earliest convenience or send us a private message using our secure messaging center https://www.hughesfcu.org/contact. Thank you!
G
Happy they showed their true colors before I took out a loan with them. Awful, will be spending my next day off switching banks. They don't care about you, just about taking as much as they can from you.
Hi Greg. We’re very sorry to hear that your experience with us may have fallen short of expectations. We value our member-owners and definitely never like to hear that we may have missed the mark. We’d love the opportunity to learn more about your experience so that we may help resolve any issues. Please send us a secure message with more information by visiting HughesFCU.org/Contact.
T
Easy to get a loan and finance with. I've had 3 vehicle loans now and all were super easy, fast, and fair on the rates
Hi Thomas. Thank you so much for taking the time to share your experience with us. We always love to hear that we were able to make a positive difference in our member’s financial life. We’re always at your service! Thank you for being a Hughes member.
H
The worst customer service I’ve ever experienced from a bank. Trying to get even the simplest thing taken care of turns into hours of wait time on the phone. App is trash don’t even bother. I wish I had read the reviews before moving my loan here.
Hi Heather. We’re sorry to hear about this. We never like to hear that our members have experienced anything less than outstanding. We value our members and will always look to help in a timely manner and we apologize if this was not the case. We’d like to learn more so that we may help. Please send us a secure message by visiting HughesFCU.org/Contact. Thank you for your time and feedback. We look forward to the opportunity to assist.
j
Lady at the front deskt was not very knowledgeable. Wasted an hour of my time and didn't accomplish the errand intended for myself which was to open a checking account. Went to Vantage West instead less than 30 mins was helped and got a checking and savings account.
Hi Jacinth. We’re very sorry to hear about your experience at our Wetmore branch. We know time is valuable so we apologize for the inconvenience. We do offer appointments and we’d be happy to help schedule a time if you’d give us another opportunity. To protect your privacy and security, please reach out to us via secure channels. HughesFCU.org/Contact. We look forward to being able to assist!
D
Myself and my mom use Hughes and we both like it. If you need help with something important it can be faster to go in person instead of call on the phone. Hughes gave me a good credit card and their e-mail and in-person support has been great. I'd take Hughes over any of the major chain banks in a heartbeat.
Thank you for taking the time to leave us a review. We're happy to hear your experience with us has been 5-star worthy and that we've been able to make a positive difference in your financial life. Thank you for being a part of the Hughes family!
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FAQs
1. How to Get Access With Hughes Federal Credit Union?
You can give them a ring by this phone number +1 520-794-8341. Or you can go to their website and submit your loan request online.3. How Can I Secure a Loan at Hughes Federal Credit Union?
You can go to their website and submit your loan request online. If you are looking for payday advance loans, you can turn to our website for more details.5. What to Do if I Can Not Afford to Rapay My Loan?
You can communicate with your lender if you are struggling with the monthly payments. Different lenders have different standards to deferred payment. Please always read carefully before signing the loan agreement.
2. Where Is Hughes Federal Credit Union? How to Get There?
Hughes Federal Credit Union is located at 971 W Wetmore Rd, Tucson, AZ 85705, United States. Please carefully check the map and find the most convenient way to access it.4. Is Hughes Federal Credit Union an Agency or a Lender?
Hughes Federal Credit Union is a Federal credit union. To make things easier, iPaydayLoans allows you to access a large network of trusted lenders over the internet. You can visit our website to secure a small personal loan with no credit check.6. Does Hughes Federal Credit Union Offer Loans With Bad Credit?
Yes, but if you want to get approved for a bad credit loan, iPaydayLoans is here to help! Just turn to our online service to get a personal installment loan even with your low credit scores.