HomeTown Lenders, Springfield, MO E Ridgeview St, Springfield

Louie and Katie Bench and the whole staff were incredible helps to us with closing two mortgages in two months. One was incredibly quick when another lender backed out because of COVID-19 concerns. Thanks so much for being of great help to us. We'll definitely look to you first.

Louie & Katie Bench are very committed to doing an excellent job for you. They are highly recommended!

BUYER BEWARE!! I am an experienced home buyer (third purchase in 4 years), so I know how these things are supposed to go, and this was not it. Communication is absolutely atrocious. Closing changed 6 times because of lack of communication of what was needed and the blame was always shifted. I was texted HALF AN HOUR before one of these closings requesting to bring a cashier’s check for THOUSANDS of dollars, and this was the first time I’d heard about needing to bring a check in the 45+ days of working with them. If you must work with them, request to work with Katie, only. She is much more pleasant to talk to. After I gave Louie my feedback on their extreme lack of communication, he became very snippy and extremely spiteful. For example, claiming I had paid off debts without telling them, then in the same breath claiming I hadn’t paid off the debts and that’s why we hadn’t closed (despite me sending documentation 6 weeks prior showing I had paid them off). Going from calling me a great borrower who passed "with flying colors" to a bad borrower. If you get on Louie’s wrong side, he will turn on you and be an absolute nightmare to work with for everyone involved. They may reply that I signed this, I did this and that, but the fact of the matter is that a lot of the issues that were “my fault” (debatable) could have easily been avoided with better communication from them. There is so much more I could go into, but for the sake of length, this is as straightforward as I can make it. This is not a lender you want to trust when purchasing your home – take it from a seasoned home buyer. Edited to add: Two days after closing, I received an email from Louie requesting I complete a brief survey through their third party survey website. 24 hours later when I tried to complete the survey, it said it had "expired". Convenient. I replied to Louie requesting another current link be sent - I have yet to hear back, a week later. It is clear they did this on purpose so that their ratings on that website are not affected. They do not actually want feedback. Again - BUYER BEWARE.

Did an amazing job with our loan, went above and beyond. Would highly recommend.