HomeStreet Bank State Ave, Marysville

I have been a customer for 7 years. I really enjoyed the Banks service, friendly staff, enjoyed going to the bank. That has all changed since the old manager left, and the entire staff left all at once. They claimed that it was just a fluke of timing that the whole staff left at once The new staff has not been as proficient, friendly or customer centric. I have come to the point where the snotty attitudes and changed procedures have left me thinking that even Wells Fargo would be better, and offer better service. So much for hometown bank. They sold their mortgage business and lost their customer service quality. Seems like they will be gone from the scene, swallowed by another larger bank which offers better services. I won't miss them at all - my money is going elsewhere despite the annoyance of changing everything over, it beats the annoyance of bad service and bad attitudes. It just culminated in the manager giving me the bogus apology of "...I'm sorry you feel that way" which I pointed out to her is not an apology at all but a further expression of a lack of concern for customer relations. I'd rather bank at Wells Fargo, or even B of A than continue with Homestreet..................... beware of the Marysville branch!!!! If you value customer service, go elsewhere, Marysville branch at least is sorely lacking!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Both my mom and I opened up accounts in 2010. We are extremely happy with this bank. They have always gone up and beyond. Great customer service, Very friendly and make it easy for us to transfer funds from our accounts. Even though some of the original staff isn't there anymore we have still had outstanding customer service! Thank you Homestreet for putting people first!

Been banking with since I was 16 and they've always been nice and willing to help with a smile on their face everytime. I love them

This location is amazing. My card number was compromised and Kirsten quickly canceled my card & ordered a new one.

Great customer service and friendly staff!

I went into the bank this week and received both rude treatment and mis-information from a teller that seemed dis-interested and bothered in having to help me. (Maybe it was her tatoo's) My wife and I, after many years at Homestreet, are looking at other banks. Too bad as they used to have friendly helpful people. Update 4/5/2022. Thanks to the District Manager Michael for reaching out to me. Had a positive conversation. Sounds like a lot of recent changes and a teaching moment for all.

Friendly. Always willing to find a way to make everything easier. For a bank it has the feel of a credit union. Putting people first.

Great customer service. Staff is always eager to help.

I enjoy paying my mortgage here 5 grand per month :]

They have always done more than required.