Hilbish Ford S Cannon Blvd, Kannapolis

My dad is a frequent customer at this Ford location. We were offered by Cameron to have a part replaced on my car for no fee. We brought it here at 7:50 in the morning. We didn't receive a call about the car being ready until 4 pm, leaving us to assume they just let the car sit there all day. While we appreciate the service being done, I have tan interior in my car. This car is also new to me as I have only had it for 2 weeks and have kept it clean. Upon opening the door I instantly noticed black grease on my tan floor. I really wish I didn't have to scrub my carpets after picking up my car after a service. most dealerships would put something down so the mechanics do not ruin the interior with their dirty boots. I guess unfortunately they do not care enough here. it almost seems intentional. I just did not expect my car to be returned this way.

Purchased a new Explorer ST from Hilbish Ford on 5/14/2022, this was the worst buying experience ever. The purchase went fine but the sales person knew nothing about the vehicle, no one showed me anything about the car or how any of the features work, I had to YouTube everything to even know what this button was for or how to use that option. once the sale was final the sales person took my Explorer to get gas and then told me she only put close to 1/2 tank because gas was too expensive, I was very upset about this because I just spent $64K on a top of the line vehicle and couldn't even get a full tank of gas???? Car was never detailed, sales person just removed the window sticker and laid it in the seat. i spent the whole next day cleaning tape and fingerprints off the windows and dirty shoe prints from the rear carpet. Not a happy camper and would not recommend buying from Hilbish to anyone and being this was my first experience buying from them I don't think I will be back. I would say give your sales team training on the vehicles they will be trying to sale, make sure the customer is happy before they leave the showroom. Reach out to the customer after the sale because its been 4 days and haven't heard anything from the sales person or anyone at Hilbish to see if everything is going good. And when someone buys a New vehicle don't be so tight you can't fill the gas tank up because your make plenty on the sale of the vehicle to justify 20 gallons of gas. I was finally contacted by my sales person on 5/19/2022 because i requested someone contact me, She stated that her sales manager would call me right back and now it been over 24 hours and still no call back. Not once has anyone contacted me to see how everything was going with the purchase or just to say thanks for buying from Hilbish, this place has zero communication.

I highly recommend this Service Department at Hilbish Ford. They are quick, reliable, and reasonably priced for having Ford Experts working on your vehicle. Go see Jody, Cameron, or Josh in the Service Dept. They will take great care of you. I am a no-nonsense, straight forward type of customer. These guys always meet me where I am, and treat me with respect. Great Dealership!

JOSH does a great job getting your car serviced or any repairs or factory recommended service that needs to be done. He is very efficient and trustworthy and knows what he is doing. His work is superior and I feel most comfortable with the service at HILBISH Ford1

I spent 5k replacing a high pressure oil pump and low pressure oil pump and they still couldn’t figure out the problem with my truck after getting the truck back I had missing parts leaking oil and wires unhooked they are very unprofessional I wouldn’t recommend anyone using their service department for any major repairs

I broke a tie rod on my Bronco right before a month long work trip. I ordered aftermarket replacements which showed up incomplete and took weeks for all the parts to show up. The service department has been unbelievably understanding and helpful. When I'd get frustrated they gave me the right advice and not just what I wanted to hear which has saved me a ton of money. I would 1,000,000% would recommend Hilbish Foed

Can’t thank the team at Hilbish and Dennis Rowlands enough for making the process of getting my Bronco so smooth and easy. It was a long wait to get the vehicle but every time I asked for an update he was right on it and answered every question I had. Going to recommend Hilbish and Dennis to anyone looking for a Ford thank you guys!!

I always work with service advisor Terri Barricello. I trust her advice and she always takes care of me. This week I had a mysterious creaking sound in the front end. Technician Tripp Jarrell had me ride with him to ensure he was hearing the same noise, to try to pinpoint the root cause. I'm pleased to say the noise is gone!

Hilbish Ford has gave me faith in dealerships again! I came here with my daughter to help her get car. Eddie Martin is a super nice guy and did a great job along with management. They worked with us on price to get her a great deal. I have had very bad car buying experiences in the past with dealers, but Hilbish laid everything out in a way you can understand it with all your costs broken down for you. I would recommend them highly. Very good experience!

After working at this dealership for a year and after multiple jobs sent back for poor quality and not following insurance estimates I felt the need to steer people away. Poor management. Worse general management. No option for zero stars. Find another body shop.

We had a wonderful experience with Hillbish Ford! Eddie our salesman was the best. I highly recommend Eddie and Hillbish Ford!

Been looking for an older short bed single cab truck and happen to be riding by Hilbish Ford. Found out it was a local trade in and low miles so I bought it. Dennis told me up front that it will need a motor and it does, however the body is in excellent condition and it even has old school Cragar mags. I am very impressed with the honesty and straight forward conversation with Dennis. I will highly recommend Hilbish Ford to all of my family and friends. Thanks for my old school Ford Ranger Dennis Rowlands. I will take good care of it. Anyone looking to buy a new or used vehicle, make sure you stop by Hilbish Ford before you buy. They are good honest people.

Do not take your vehicle here. I can not say anything positive. Recently took my vehicle in after the sunroof cracked. Had previously had Hilbish service department replace the sun roof guides (Ford issue). When I took it in they said they would have to check with Ford to see if it was covered. I might also add that the vehicle was still under warranty. Service rep also made sure I new warranty ran out the next day. Made me feel like he was blaming me for what happened and I would be responsible. They called after two days and said Ford approved and it would be 4-5 days to get the part in. After not hearing anything for 10 days I called and they said the part just came in. I went to pick up the vehicle after they finished the repair and got home to find adhesive all over the top of the vehicle and grease all over the paint. After spending hours removing adhesive I found three decent size scratches on the roof in front of the sun roof. This is not the first time I've had issues with Hilbish. I will drive 30 mins out of my way to go to another dealership next time. The condition of the shop, lack or friendliness and courtesy of the staff upon arrival should be an indication to anyone not to leave their vehicle here for service.

Collision Center Review. Not sales review. One of the worst experiences ever. I spoke to Gary earlier that day and scheduled to pick up my car at 4:30. I arrived and Gary was not there, my car was still sitting inside the garage covered in dust and muck and I had to wait for it to be cleaned. O.k. fine I can work with that. . . but then I find out that they are having to jump my car because it won't start! Why? Because the geniuses killed the battery. 20 minutes later they get it to crank and give me my keys. I get in and I realize that the inside of my car is covered in white powder and other particles from the body work..... I also found scratches on the inside of my door! Some of them were just wear and tear but there were deeper more obvious scratches and a knotch in one of my window buttons that looked like someone dug into it with a pocket knife. More likely it was some type of tool or keys on someone's belt as they leaned into the door. I complained about the filth and they re-cleaned the inside of my car and I tried to talk to someone about the scratches on my door but they kept making excuses. "Its from your fingernails or your rings" the lady said. First of all I bite my nails so I don't have any to scratch something with. Second of all how did a ring on my right hand cause a deep gash in a window button on my left hand door? Especially when I never wear rings on my left hand because that is the hand I write with and it bugs me. So here it is 5:15 and I am finally leaving after giving up on them admitting they messed up my door. The final straw was driving home and realizing they had my heated seats on so someone was warming their tush in my seat since they were off when I dropped off the car.... And then when I got out of my car after getting home I found yet another scratch on the back of my steering wheel that I absolutely couldn't have caused because it's up near the console where no one would ever touch. All in all I am furious with what has happened to my car because even though they fixed the dent they caused damage to my car. Beware people looking for a body shop!

Your company does a fine job at the oil change. We have no complaints with that. Our only suggestion is that the employees acknowledge a customer when they walk up even if they can't help them. Just say someone will be with you and let the customer know it's still a 2 hour wait even though they made a appointment.

Hilbish Ford is the best place to get your Ford in the Charlotte area. The dealership strives for the best customer service and wants to make the deal work for you and for you to be comfortable. No high pressures, just straight talk all the way! Their staff is awesome, the selection is great, and the management is the best! This dealership is also very civic minded and gives back 100 fold. Great service department too. This is your Ford dealer!

I have taken my Lincoln in for warranty work 3 different times. They were always able to get me in quickly and finished the work the same day.

I brought a SUV on Saturday and that evening the tire blew off the rim. The middle of the rim was totally exposed. Took the SUV back to them on Monday (closed Sunday) to see if they would replace the tire. Absolutely not. They would not even pay half of the price of the tire. I had two young children in the truck at the time and they were traumatize. Their customer's satisfaction is way pass poor. They would risk a repeat customer for the cost of a tire.

Took my Bronco in to have the service department look into an issue I was having with the car not accelerating properly and the brakes catching/jerking whenever I slowed down under 20mph. The car was not safe to drive, yet the service department came back and told me that there was nothing wrong. They told me that it was just a normal function of the transmission and that all of the Broncos drive like this. I insisted that what the car was doing was not normal, and that it had only started driving this way in the last two days. They tried to assure me that nothing was wrong. Two hours after I left Hilbish, I got a warning light and a notification stating that I had a powertrain malfunction. The car at this point would not accelerate beyond 30 mph unless the road was completely flat. They didn’t take me seriously when I was adamant that the car was not driving properly. I will never trust the service department at Hilbish again.

Once again, my experience with Hilbish Ford service was excellent and exceeded my expectations. Their professionalism, efficiency, honesty, friendliness, and value have no equal in my opinion. The repair to my truck was handled professionally and much more quickly than I expected. The service advisor immediately was able to correctly diagnose the work my truck needed and kept me abreast as to progress. Whenever Hilbish does a service or repair to my vehicles and is completed, I always leave happy that I chose them.

Hilbish Ford gave me excellent service and the perfect SUV at a more than reasonable price. The process of buying the new SUV and selling my car could not have been easier. Thanks to Dennis, Tim, and the rest of the sales team!

very satisfied with my Bronco purchase. A little frustrated with FOMOCO but Hilbish was very patient with my impatience. Have always been happy with Sales and Service departments.

Absolutley the most horrible experience. I am a single mom and finally after 13 years I am buying a "new" car. I found one that was in my price range and perfect. I contacted the internet person, who was the only one that was helpful in this whole experience. She did everything she said she would and was amazing. I finalized that I would pick the car up at 5 and finish that paperwork. When I finally got there (earlier than 5) she came out and extremely apologetically told me that the car was sold. One of the other sales people, not sure because she never actually spoke to me, looked at the girl I dealt with and said whats wrong? She told her my car that I had come to do paperwork on was sold from under me and the response was, yeah. The girl I dealt with said there were other cars and that we could take a look at them which I said, no, im done with this place and left. Now, I am on a budget and have looked for well over 3 months before I made a decision about a purchase so this wasn't a fly by the seat of my pants kind of thing. I was heartbroken. A good friend of mine was equally mad at the way I was treated so he called and talked to the sales manager who plainly told him that "thats just the car business" if i could leave negative stars i would. This isn't the way that people should be treated nor is it the way that a business should be run. I will find out who the owner is and I will contact him to let him or her know exactly how his reputation is being portrayed. I will almost guarantee you there won't be any response to this review either, other than the typical canned one. In response to your reply: if it is the case that you don't hold cars, then I should have been the one that got the car since the people that were buying it were not there yet and I know that because I was the only customer in your building at the time. AND we were told, by your Sales Manager, that this was a deal that was being worked on for a few days. So much for your excuse of not "holding cars". I find your response to be one that is just trying to save face and unfortunately, you are not doing a great job of it with me or any of the people that I have told about your lack of ethics as a dealership. You all are the epitome of why car dealerships have a bad reputation. If this is truly your policy then you should no longer make deals with people via the internet, text, or email.

Had a good experience at this dealership recently. Took my truck in for a simple airbag recall repair. From the ease of making an appointment, to the actual repair itself, I was in and out timely. Everyone was friendly and professional. Would definitely consider going here again if need be.

Being a first time Ford owner I really didn’t know what to get myself into. I brought my F-150 in for service as I just drove it cross country all the way from Texas I wanted to get something looked at. I was uncertain of what to expect as I come from BMW’s and I thought since Ford wasn’t an upscale brand that I wouldn’t receive the same type of service or attention to detail. However from the moment I called until I received my keys upon completion of the services performed I couldn’t be more blown away by the professionalism carried by all the employees. Especially the service department PROFESSIONALS. Not just the front desk guy but the professionals turning wrenches. Again a huge thanks to the Hilbish Ford team!

I have been taking my vehicles to Hilbish for service for years and have never had problems until today. I called ahead and made an appointment for an oil change and inspection. I arrive and the young man at the service desk had a “what do you want” attitude before I even opened my mouth. I let him know that my check engine light was on as well. He let me know they would not be able to do the inspection if that was the case. That’s fine, I should have mentioned it on the phone. I asked if we could do a diagnostic to check for the problem. He said it was too late in the day at 3pm. That’s also fine. The problem was the young man’s attitude. As if he was annoyed at my very existence. He was snarky and rude. I had to ask for registration paperwork back. I said you don’t need it if you are not going to do the inspection. I hope he has a better day tomorrow. I will be looking for another dealership to do my diagnostic and inspection.

No one likes taking their vehicle in for a major repair, but Cameron at Hilbish Ford made it go as smoothly as possible. He was in constant contact with me during the diagnosis, shipment of parts and progress of repairs. Cameron also dealt directly with my third party warranty company making my life easier. Very impressed and will continue using Hilbish Ford for our service needs going forward.

I will definitely return to Hilbish for future auto service. This statement is based on the ease of making an appointment via their website, immediately beginning the service upon my arrival at the appointed time and completion of service in a timely manner.

We have done business with Hilbish Ford for years and have always been satisfied. We have bought all our cars there and currently I am driving an Ecosport. I Love It! It is small enough for me to manage. It gets good gas mileage and drives beautifully. The Service team there is great and my favorite salesman for years is Mr. Dennis Rowland.

This is one great dealership to purchase a car from and the service they provide after is unmatched anywhere else. They listen to what you want and do everything in their power to give you exactly what you ask for. They are very trustworthy and friendly.

They had my car for 6 days to replace 1 part and I received 3 different Price quotes (first $1,200 then $1,300 and finally $1,500).after paying my vehicle was driven to me and a new loud knocking noise was coming from the engine. I asked them about it, they said it was inspected and was running fine before I got there, yet loud engine noise. They checked it out and surprise; I need a new part the quote...$1,000. Went online found part for $100 and new mechanic labor was $100. If you want to burn time and money they are the leaders in the market.

Awsome and worry free Service !!!! Here the "Customer" is always First !!! Wouldn't trust my vehicle anywhere else. For 16 years Hilbish has taken well care of me and my Freestyle !!!!!!

Had a Wrench come up on dash, Took it in and of course it was like 2 months out of warranty but it was a MAF on a 31k mile Mustang, Anyways fixed that, Got car back home and wife went out the next day got in the car and the A/C would not blow COLD air only normal air, We have a 3 month old so that won't work. Called them back and politely explained that it was working perfect before it went in to shop, Now there saying I would have to bring it back and they will still charge me $125 just to look at it. Update : Was Contacted and told that I could bring it up and get it checked out free of charge. I greatly appreciate that and it defiantly shows they care about there customers .

The service professionals at Hilbish Ford did a great job on our Expedition. I appreciate the timely communication, attention to detail, and quick service we received.

Another great experience at Hilbish Service Department. Everyone is always so pleasant to work with and car was actually ready early. Job well gone.

This is our third purchase at Hilbish. Although we had not planned on this purchase we are so happy that we decided to buy the Bronco. The salesperson was great as well as all of the other people we dealt with.

Update - was looking at Hilbish service website a few minutes ago and low and behold you can make an appointment for an oil change!! DON’T call for an oil change appointment because other then person that replied to this no one knows about this!! Unfortunately I had taken the car else where for service in under an hour so any update on how the scheduling oil change will have to wait till next oil change. I have high hopes it works as I really prefer dealing with Hilbish. While the service and people are great and they do great work, the issue is time, the time they need to work on the car. I've been driving past many places that could service my car to get to Hilbish Ford because of the great work they do but over the past few years simple things like oil changes are taking 2, 3 or more hours, add a state inspection and you could be looking at 4+ hours. Who has this kind of time? If you are local and can drop your car off for the day this is your place, other wise best look else where for quicker service. Suggestion to Hilbish, if they read this? Take appointments for oil changes and state inspections!! Other places do it, I'm sure you can figure out a way to make this work better for everyone.

Love the service great people and easy to deal with.

Purchased two vehicles here in the last year or so, and they were a couple of the easiest car buying experiences I've had. Jennifer Houck was very personable, and made sure we were taken well care of. Their service department is super quick as well, and I was in and out for a tire rotation and oil change in about than 20 minutes. I am easily going to consider Hilbish my first go to for my future vehicle needs.

Great service, fastest vehicle purchase ever. They really went out of their way to make it as easy as possible to buy a vehicle from them. Will be back for next purchase!

We found the exact vehicle we were looking for at Hilbish. It had the ecoboost engine we wanted and the rear gearing we needed. Combined with the original towing package we thought we were ready to go. But as soon as we got the truck home we noticed there wasn't a trailer brake controller. Now I would have thought that since we just bought this truck a few days earlier the dealer would work with us getting this one missing item installed to complete the towing package. Nope. Full price for the part and the installation. My fault for not noticing this when we test drove it I guess. Also the locked cleats that were pointed out to me in the bed as an original add on came without keys. I also had to order and pay for them myself. I have now received the brake controller I ordered and will be taking it in for installation as soon as the license tag arrives. Hoping for no negative surprises.

I highly recommend the Service Department at Hilbish Ford. I am out traveling around the country and have to depend on the reviews of others to find a place to trust with my vehicle. That is how I found Hilbish Ford. Jim Wilson was courteous and professional from the initial phone call, to dropping off my car and answering all of my questions. He kept me informed throughout the entire experience. Thank you Jim and all of the people who worked on my car.

Very courteous service team, I purchased a Wrangler from them which required repairs. They did not give me the run around and got me to the correct repair shop. Their sales team is very quick to complete the deal, which was great for me. As well, some of the best detailing work I have seen.

The team at Hilbish always take great care of me and my vehicle(s)! Tommy, Josh and the rest of the people in the Service Department are great to work with and genuinely concerned about each vehicle and customer that comes through the bay doors. Charlie Brown is simply the best car salesman I have ever worked with. I look forward to seeing Charlie each time I stop by the dealership regardless of the reason. I can't recommend them enough or highly enough to give them the credit due for how they have taken care of me. As long as I am living in or near this area (which is likely a long time), they will always be my go to dealership!

I recently went to Hiblish Ford to get an oil change. It was very convenient because I scheduled my appointment online. The cost was reasonable and they checked out the entire car. They also gave me a document showing areas around the car which are good, needs checking or needs repair. They also have a frequent oil change program which will keep me coming back. Everyone was very friendly

What an outstanding car buying experience. From the first initial contact with Aaron to driving our new Ford Explorer home was hands down the easiest and most painless car buying experience we have had. Our salesman Eddie Martin was honest, knowledgeable and provided exceptional service! We love our new car!! Thank you Hilbish Ford!

This is my second time going to Hilbish Ford for a vehicle and I am never disappointed. Rick, Dennis, & the Finance Manager Michael always goes above and beyond to help me customers. I have taken my niece there to buy her first car and they were great along with her sales associate Jennifer. I would recommend them to anyone. They really are all about the customers there and want you to be happy.

Service was excellent I brought my car in for a recall and an oil change everything went really smooth. There where no pushy service writers or anything the only thing I would of like was I know my car needs shocks and struts all the way around plus 4 tires which was noted on the inspection that the technician filled out but nobody quoted me any price's to get this work done or even asked if I wanted a quote on what it would cost to get the work done. Other then that I was very satisfied and definetley plan on bringing my car back for service and any other work that needs to be done.

Had my wife’s 2020 explorer xlt towed in wouldn’t start after 2 months of having it. Dealt with Cameron Rodgers and the experience was as expected. People kept telling have it towed somewhere else. They replaced the starter and he fixed a few cosmetic problems which was covered by ford. Few days later took my f150 in for routine maintenance and she runs like a new truck again. You can’t believe everything you read in these reviews. A lot of people aren’t auto intelligent and have no idea what it’s like working on vehicles or dealing with back ordered parts. It’s not the service depts fault. Another thing, most seal ships don’t go about checking for recalls and Cameron did that for me without me having to ask. All around great service thanks Cameron.👍🏾👍🏾👍🏾👍🏾

The dealership was very friendly, worked with me on the price after ordering the truck and pricing going up overall. Consistently would check in to make sure I was satisfied. Everything was great. Only thing to improve is to fill the tank up on a new car purchase before the customer takes it home but that's just splitting hairs. Overall, a great experience.

I stopped by yesterday with a loose steering wheel on my Expedition. I was transporting my 2 small grandchildren and it was a real safety concern. The Service Dept was full of vehicles and they could have easily told me to leave it and they would get to it when they had time but that's not what they did. They took it right in with a sense of urgency that I greatly appreciated and I was out of there within 30 minutes with the problem solved. Thank you so much to the entire staff that helped me out. I will definitely see you all again.

I live over 500 miles away and Brittany and Branden made it very easy to do business. And the they deliver my truck to me. Their driver, Ronald and his wife, were excellent with the paperwork.. thank you … I’m a very happy Customer!!!

I can only speak for the service department, but it is absolute trash. They've had my car for weeks and are taking their sweet time getting claims filed and sent to Ford. Jody is so rude every time I speak to him, and always unhelpful, never with an actual answer about anything. They've also tried to get out of providing me with a loaner vehicle (again, while I've been without a car for three weeks with a small child at home) They are shady and have questionable business practices. Just Friday of last week they had a 2.3 Google raring and now have a 4.something? Odd. Will never get business from me again.

Went to go drive a vehicle and was told by the “sales manager” that I wasn’t able to test drive a USED VEHICLE on the highway. I’m sorry but I am not buying a vehicle from ANY dealership that will not let me check absolutely everything I want to check! On top of that to try to make me happy, he was perfectly fine with telling me I could drive 60 mins in a 45mph area. Not sure how you get off telling me I can’t take this vehicle on the highway because it’s a liability, but I can drive 15 miles over the speed limit and risk a ticket. Absolutely ridiculous!!! I will not EVER recommend anyone here to buy a vehicle ever again!! I think I will also let the KPD in on the fact they’re OK with their customers speeding on back roads!

Purchase experience was handled very professionally. All service appointments were scheduled and completed efficiently and in a timely manner. Very impressed with customer service provided by Hilbish Ford located in Kannapolis, NC.

My 2020 Explorer was recently dropped off at Hilbish Ford for a minor repair of the rear bumper. I was contacted by Adrienne a few days later to say the vehicle would be ready for pickup that afternoon at 4:30. I arrived at 4:30 and the vehicle was still being reassembled. I picked up the keys but did not do an in depth inspection of the repair due to rain. Stopped at the gas station next door and looked it over while filling up. I noticed the rear bumper step pad was not laying flat. Upon further inspection, I found that they had tried to glue the trim down after breaking off several mounting tabs and folding over some of the remaining ones, rather than properly aligning them with the mounting holes. I immediately returned to the dealership to request a replacement step pad. I also questioned why the vehicle was returned in such a filthy condition. Due to the collection of dust all over the inside of the car, it was quite obvious that people had been in every seat of the vehicle. Footprints, smudges, handprints, etc. all over the dash, seats, headliner, door panels, and carpet in the front and back seats. This seems unusual for a simple bumper repair. I mentioned these issues to Adrienne and explained that I was concerned about what else I would find if I was already coming up with these obvious problems. Adrienne assured me there were no other issues as she had supervised portions of the repair herself. She then offered to have the vehicle sent over to be cleaned up but couldn’t guarantee that they would do a good job due to being so late in the day. I declined and took the vehicle home to clean once it stopped raining. Adrienne emailed later that evening to apologize for the issues we were experiencing and offered to compensate us. I declined, telling her we didn’t not expect anything and just wanted the vehicle repaired correctly. That weekend, when washing the vehicle and cleaning the inside, I noticed that the rear mud flaps I had installed on the vehicle were missing. I crawled underneath the vehicle to further inspect the repair. I found the heat insulators to protect the rear electrical wiring from exhaust heat were left out of place and several bolts attaching the bumper cover to the support bracket and the underbody cover to the bumper cover were missing. I returned to the dealership on Monday to ask about the missing pieces and pick up the new step pad. Adrienne searched the shop for the mud flaps and bolts. I again expressed concerns about the missing parts and the quality of the repairs. Adrienne assured me that there had been no parts left over from the repair, while she was holding the mud flaps that they had failed to reinstall. I pointed out the missing bolts on another Explorer in the shop but they were unable to provide me any replacements, stating they don’t know what bolts to supply since I didn’t have my Explorer with me. Adrienne again apologized for the issues and offered to compensate us with detailing, oil changes, or accessories. I again declined. I left with the mud flaps and new step pad. I returned home and reinstalled the mud flaps. When attempting to replace the step pad, I found that the adhesive they used to try to glue the old one down had hardened and would not allow the new pad to lay flat. I had to grind it off before being able to install the pad correctly. I have had vehicles repaired at this body shop in the past but, with the absolute lack of attention to detail on this repair, the fact that they tried to cover up their mistake rather than fix it, and obviously zero concern for the condition the vehicle was returned to me in, I don’t believe I’ll be able to recommend them again.

Hilbish Ford's service department is the best. Their service is fast and efficient. You will experience peace of mind with each visit. Ms. Terri is totally professional at every level. The sales department has some great deals continuously. You will never be disappointed.

Great experience, Highly recommend Hilbish and Ford Motor Company, have owned several cars and Trucks through the years and Ford comes first for me.

Chris Powe is the man! He will work with you and customer service is his top priority. My husband got a great deal on a beautiful fusion and I got an amazing mustang! Will be back again for certain! Hilbish Ford is very knowledgeable on all models and very attentive to customer needs. Thanks again for your awesome service!

Do not go to hilbish ford for service. My wife went in to get my oil changed and tires rotated. They called her said the truck was finished and after leaving the dealership she got a little over a mile away. The truck started vibrating violently and acting out of control. Once she got it pulled over she inspected the outside of the truck and realized there were no lug nuts on the driver rear wheel. I called them after she told me what happened and towed the truck back to the dealership. They offered her two free oil changes, repairs to the truck and a rental, but in my opinion that was not near enough seeing how they put her life at risk. We will no longer be using there services do to this type of negligence.

The folks at Hilbish Ford were awesome. I ordered my Bronco when they first came out and Dennis couldn't have been more transparent with the issues Ford was having with supply chain issues. As he heard from Ford, he let me know the details. He kept me in the loop and couldn't have been more professional about it. When the time for me to take delivery came and the supply chain issue was at it's height, Tim and Dennis did everything within their power to make sure that my Bronco was delivered asap. Hilbish is a great place to do business!! Thanks to all of you!!

Easy to schedule, completed on time, went over everything done. Updated, 11/13/2020 purchased 2018 F150, excellent experience, easy transaction, fair pricing, highly recommend. 5/17 oil change , rotation tires, check fluids , had appointment in and out in 45 minutes. Good job. 2/22/2022 Replaced tail light bulb, had no appointment but was in and out in 45 minutes, good price. Thank you

Service Department is terrible here. They don't answer phone calls, don't return messages, don't communicate. I have been waiting nearly two weeks for my car to be completed. This is after Adrian confirmed a week ago all the parts are in. Well I just talked to Tommy and it seems they are still waiting on parts. They have offered no courtesy vehicle during this process. When I inquired about a courtesy vehicle I was told they has to get rid of them due to the shortage. Meaning they needed to boost revenue and sold off courtesy vehicle. Profit over People. I would avoid this place all together. Misrepresentation, poor communication, and overall bad experience.

Wonderful experience with HIllbish. Big shout out to Jeff who went that extra mile to help me out and answer some questions. Car feels great after 'The Works' - tthanks guys.

Amazing customer service! Jazz and Branden went above and beyond. Very happy with my transaction will definitely recommend

The folks at Hilbish Ford treated me like family from the time I walked through the door. They didn't make me sit there all night to haggle on pricing and they were so honest and upfront about pricing options and making the transaction tailored to fit my personal needs. I felt like I was more than just a "transaction" to them. I appreciate them so much and I will definitely send my family there when they go to upgrade their current Ford vehicles.

Last week I had a broken rear passenger window, & took my truck to Hilbish Ford Service Dept. The Service Advisor Cameron Rodgers was very courteous & professional. He kept me informed along the process, & had my truck ready the next day. Great service & reasonably priced. I have now found a new home to have my truck serviced.

Had the best car buying experience ever. Everything went smoothly. Every person who helped made it so easy! Thanks!

I couldn’t be more pleased with my Explorer! I told Eddie the features I was looking for and he found the perfect car for me and my family. The entire process was so smooth. This experience made me a Hilbish customer for life!

I went in for an oil change and tire rotation and was asked if I wanted to trade my mustang for a new one while paying the same payments. I took a look and got a better car with comparable payments! I think I got a good deal! My only complaint is that it took some badgering to get the refund I was promised for the service on my old car. I got it a week later after showing up in person following a few calls the days before.

My wife and I had set our sites on a Ford Flex. Our attention being on the 2019.They had the best reviews in the Flex series. My wife spotted and ad at Hilbish Ford. She messaged to see if it was still available. It was! We set up an appointment to see and test drive it. Our contact person at the dealer (Tammy) was very nice. She met us in the lobby and directed us to our sales associate (Dennis). He was very helpful. Answered all our questions. The thing I liked best was he listened to us. That was very Key to the expierence. He was not an agressive type salesman. Never at any time did he say, "Just what would it take to get you in this vehicle". That turns me off very quickly. My wife and I really loved the Flex. It sold it's self. The price was right. The staff was helpful, friendly and went above and beyond. We held them beyond closing time. At no time did I feel I was being broomed out the door. Dennis personally cleaned the stickers off the windshield. Then cleaned the windshield. We can't say enough about our expierence. Thank you Hilbish for having what we wanted, At the right price, and for caring for us as a friend and not a dollar sign. Thank you Dennis for your time. Thank you Tammy for being honest and up front with us from the beginning. Thanks to everyone else who made our experience the best we've ever had.

Love my new Escape. My salesperson,Dennis, took care of everything and made the whole process enjoyable

Would not buy here!!!! I bought a used car here and was told it had a clean title, later was sent a salvaged title for the car. They offered to trade it but I had to pay more money for a car that was worse then the car I bought. Most of the cars they offered had almost 200,000 miles on them and they all had some type of mechanical issues. They didn't make there mistake right and now I'm stuck with a car that was salvaged.

If I could give Hilbish Ford less than one star, I definitely would! I was looking for a specific Mustang with specific options and a color that I was interested in and after going to Ford's website and doing a hundred mile search, Hilbish Ford in kannapolis North Carolina was the only dealership that had it. They were a hundred miles away from me because I live in Pilot Mountain North Carolina. So on Saturday May the 8th 2021, I drove to kannapolis North Carolina and purchased my new Ford GT Mustang for about $46,000 all said and done. After leaving their parking lot with about 40 miles showing on the odometer, my new car started to develop problems with the clutch and all associated features in the car. By bedtime that night with less than 200 mi on the car, I had a clutch that was burned up and several features on the car that would not work at all. So Monday morning I contacted Hillbish Ford and let them know of the problems I was having and I agreed to have the car repaired at a dealership closer to my home here in Pilot Mountain North Carolina. Well after two trips and two weeks later, I was still sitting here with a car that I could not drive. That dealership failed to repair the car, or for that matter, identify the actual problem that was causing all the trouble. They basically just replaced the burned-up parts related to the problem. During this two week time I kept Hilbish Ford informed of all the problems I was having trying to get the car fixed. Never once did they offer to do anything to help me get this car fixed. Then I informed Ford Motor Company's customer representatives about all the problems I was having and I even tried to get them to just buy the car back from me. They flatly refused to do that and informed me that I would have to use the North Carolina lemon law to make that happen. Ford's customer representatives are basically useless and not worth your time and trouble to even contact if you ask me. I even went so far as to ask Hillbish Ford to just come get the car and take it back down there to kannapolis and fix it. They informed me that they didn't come this far to get cars and that roadside assistance wouldn't transport it that far because they would have to take it to the closest Ford dealership. They said that if I brought the car back to kannapolis, I would have to pay to have it transported myself and that there was at least a 2-week backlog in their service department before they could touch it. Finally 4 weeks later and this is after calling every Ford dealership within a hundred miles of me trying to get the car fixed and one Ford dealership in Winston-Salem flatly refused to even touch it because of my customer complaint file now on file with Ford Motor Company, I called Foothill Ford in Pilot Mountain, which is not far from my home and they agreed to take the car and fix it. They showed great courage in accepting responsibility for this new broken Mustang, a new car that I could barely get out of my driveway. I can't say enough good things about those folks. I finally got a Mustang that I could drive 5 weeks after I purchased it from Hilbish Ford. And I owe that to Foothill Ford in Pilot Mountain. Those folks were fantastic! They fixed it right the first time. Basically because they listened to every word I said when I explained what was going on and what I thought was happening. I've been driving high performance cars all my life and I'm 61 years old and I pretty much knew what I was talking about. Until I got to Foothill Ford, nobody was listening. To be honest I don't think anybody give a damn. Especially Hilbish Ford in kannapolis North Carolina. Folks I wouldn't buy a box of damn cookies from those people!! If Hilbish Ford would like to dispute anything I've just said in this comment, I've kept all my phone records and documents including emails to Ford customer representatives and I would be happy to publish those. My experience with Hilbish Ford was anything but satisfactory. It was a damn nightmare!!!

I went 2 separate times for the same vehicle. The first guy we will name eeyore he wasn’t really helpful nor was he very enthusiastic about wanting to sell the truck. The second time, I met Jasmine she was extremely nice and excited. She was extremely professional. I was paying cash and her sales manager Mike took 2-3 hrs from start to finish to get me my truck. Not to mention he told me to go to the dmv to get something done and he forgot to turn in my paperwork In order for me to have the truck legal. The customer service there is terrible and management is worse. While waiting they all were sitting around talking story not caring that a customer had cash in hand and wanted to leave. I will not be going back there. Jasmine is the only reason they got 2 stars. If it wasn’t for her they’d be rated 0.

The service department at Hilbish is super trustworthy. They work to get me in and out quickly. I truly appreciate that they give me options when my vehicles need a repair. I have 3 Fords a Toyota and a Kia - and I get them all serviced at Hilbish.

Staff was very supportive and friendly. Shared valuable information in a basic way so that I easily understood the next steps in the process of fixing my car. I'm very impressed with the outcome-my car looks great!

While I have never purchased a vehicle from Hilbish Ford, I can say they have one of the best Ford Service Departments in the Southeast. Cam is a super star service advisor, who goes above and beyond for his customers. Additionally, the service manager is quick to resolve any complaints.

I brought my new truck in for a 10,000 mile service. Made an appt, which was basically for an oil change. When I arrived I was told it would be an hour and a half which I didn’t have time for. I told the receptionist that it was fine, I’d bring it back at another day but she said “we can get you in next, don’t worry I got it”. I sat in the lobby while I watched 2 younger guys work on my truck all while checking their phones, high fiving each other, taking their time, letting air hoses bounce off my truck. My truck comes off the lift, then back up. When I asked what was wrong, she let me know that when the tech put the oil filter on, it blew out and all of the oil went everywhere so they had to clean it up and put more oil in. So my new truck smells like burnt oil now. Took 2 1/2 hours for this. Plus, while they were getting in and out of my truck, they scratched my dashboard and got my door panels filthy. It was a terrible experience all together. Receptionist was super nice and apologetic.

From start to finish Dennis Rowlands made the buying of our Ecosport smoother than a jar of skippy peanut butter. Kid your in the market for a afore, talk to him

My recent experience with the Hilbish Ford Service Department was very good. I was given an expected time for the service to be complete (as I was waiting on my vehicle) and it was actually finished sooner. I could take my car elsewhere for a simple oil change and tire rotation, but I trust the technicians here and that makes the difference. I did have some problems last year with the length of time I had to wait, lack of communication, and a mix-up with a purchase, but these were all corrected and the staff was very pleasant when I mentioned my concerns. Mistakes happen, what is important to me is how they are handled.

Had the best deal around. We got our Ford Edge at a great discount. Other car companies weren't even willing to negotiate to a price we were satisfied with or they tried to sneak in extra charges, Like $500 window tenting. I felt like Hilbish was strate forward and easy to deal with.

I cannot endorse this Hilbish dealership. Car door accessory panel was inoperable. Hilbish in Kannapolis broke panel removing it from door....had it 90 min, gave up and ordered door switch. Returned next day for 90 min for door switch install and new door switch doesnt work.... scheduled new, all day appointment 10 days later and appointment cancelled due to sick tech. Took 30 min for me to remove door, google the solution, and fix the problem myself. Two wires needed to be swapped. No talent, clueless techs, and poor service. Cloninger sister store service people rude and condescending, and have no listening skills, and speak without knowing any facts. Hilbish was at least kinder in interaction, but no smarter in fixing door panel. Never a Ford again.

This is a great dealership for purchasing your new Ford or service! Friendly welcoming staff and great service. I take all my vehicles to Hilbish and always leave satisfied.

I've conducted business with Hilbish Ford for several years now. Rick, Wade, Doc and Eddie in the sales department are always very helpful and polite. Josh in service is great as well. I've only ever had bad experiences when dealing with Dennis, the salesman. I don't recommend conducting business with him as he's quite rude, and has been every time I've had to interact with him. Other than the one bad apple, I highly recommend Hilbish Ford for your next vehicle purchase!

I had been servicing my Ford Expedition from the time that i buy it new 19 years ago, I have never had any complaint, people there is always ready to help. I can highly recommend Hilbish Ford of Kannapolis NC

I was very pleased with my salesman and the way he treated me. He did not pressure me to buy and explained everything to me from purchasing the vehicle to how it operated. He took the time to walk me through all the features of this vehicle and even programed my phone and my wife into the car radio system. I wouldn't hesitate to send someone I knew was looking to purchase a car to Hilbish Ford.

warranty service was done on the scheduled day it just wasn't performed in time stated.

Hilbish Ford has a top of the line team. From scheduling an appointment to come in and look at vehicles to driving off the lot with your new vehicle, this team takes care of you. Nestled between Kannapolis and Concord city line you will receive great friendly service and a team that is professional and welcoming. I am happy with my Ford Escape hybrid Titanium and will tell others to shop at Hilbish Ford Ford for a great vehicle buying experience.

While I have yet to purchase a vehicle from Hilbish, they are the only ones who I let work on any of our three Fords when it comes time for work that i'm unable to do at home. Hilbish has always been honest and thorough in their work, and I recommend them to anybody I know who needs their Ford serviced. When the time comes for something new I will absolutely visit to see what their sales team can do!

This review is soley to let everyone know the positive experience I had when bringing my car in to the collision center after a minor accident. Shelby made sure she went over everything with me and took care of contacting the insurance company to inform them of the new estimate for repairs. Nina made sure she updated me on the status of my vehicle and the follow up attention was great. And the staff that did the repairs did a great job even detailed my car before I picked it up. Totally happy with that department! Thanks for making it such an easy and positive experience!

Purchased a 2018 F150 a little over a week ago. By far one of the best experiences I have ever had purchasing a vehicle. Here’s my issue. After driving this vehicle for a few days I realize the front end is out of alignment. That’s not noticed on the around the block test drive. I was told by XM radio that the dealer had to initiate the three month trial. I contacted the dealer about these issues three days ago and have not heard anything. I was even told that the front end alignment would be my responsibility. What happened to service after the sale?

Edit. Brought my brother here to buy a truck, be careful. Salesman straight up lies to you. We agreed on an extra key for the truck, and at the end he charged an extra 100 dollars for it. I can't remember his name, but he is bald and sits in the far office by drink machine. Dennis is his name I believe. Stick with Eddie, he is a good guy, wish we would delt with him This is the third car we have bought from Hilbish, great service. Ask for Eddie he has bent over backwards to help us. And Wade is absolutely amazing, he got us approved when most places turned us down. Thank you to everyone that Hilbish, absolutely love the Ford Fusion

Showed up on a Saturday for my free oil change, after having bought my new car from there a few months before. Staff was very courteous and polite. They took me right in. Got an oil change, fluids topped off, tires rotated and a once-over inspection. In about 30 minutes I was in and out of there. Would definitely go back there again for service.

Called in talked to Cameron about having my 2018 F-150 serviced. He was able to work me in when other dealers could not. When I came in to pick-up my truck, he honored the maintenance plan a VA dealer gave me when I purchased my truck. I did not even tell him about it. Thank you Cameron and team for the great experience!